0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Apr 23,2020
Apr 23,2020
2
people found
this helpful
this helpful
Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare.
It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months.
The Harbourside office lost the spare key to my flat. When I tried to discussed this issue with letting team, Debra Barton from letting team was rude and threaten me over phone.
Landlord showed downstairs and wanted to attend the property without giving a notice 24 hours in advance.
Before I moved out, I confirmed by emails/phone calls/face to face with letting teams and termination team that I would like to attend the property check out appoint. But letting team stopped me from attending the appointment by lying no appointment was book in the next few days after I moved out. In fact, a property check out appointment was booked 2 days after I moved out.
This property agent had agreed to refund my overpaid rent after my lease terminated. In the first week after I moved out, Dan Roberts from letting team in Harbourside office kept saying it was deposit team who would handling my overpaid rent. But when I called deposit team, they kept telling me it was letting team who would process the refund. These people kept messing me around. In the end, letting team could not pass the buck to other teams, so they said they would have a look at my overpaid rent. But 2 months after I moved out, I am still waiting for them to giving my money back. Nobody in letting team picks up phone calls or replies to emails.
DO NOT USE CHAPPELL & MATTHEWS!
It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months.
The Harbourside office lost the spare key to my flat. When I tried to discussed this issue with letting team, Debra Barton from letting team was rude and threaten me over phone.
Landlord showed downstairs and wanted to attend the property without giving a notice 24 hours in advance.
Before I moved out, I confirmed by emails/phone calls/face to face with letting teams and termination team that I would like to attend the property check out appoint. But letting team stopped me from attending the appointment by lying no appointment was book in the next few days after I moved out. In fact, a property check out appointment was booked 2 days after I moved out.
This property agent had agreed to refund my overpaid rent after my lease terminated. In the first week after I moved out, Dan Roberts from letting team in Harbourside office kept saying it was deposit team who would handling my overpaid rent. But when I called deposit team, they kept telling me it was letting team who would process the refund. These people kept messing me around. In the end, letting team could not pass the buck to other teams, so they said they would have a look at my overpaid rent. But 2 months after I moved out, I am still waiting for them to giving my money back. Nobody in letting team picks up phone calls or replies to emails.
DO NOT USE CHAPPELL & MATTHEWS!
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Latest Reviews
14th Jun 2024
reviewed by 'Mr'
22nd Dec 2020
reviewed by 'Tyler'
23rd Apr 2020
reviewed by 'Caroline'
5th Nov 2019
reviewed by 'phoebe'
Opening Hours
Address
Chappell & Matthews
Unit 1 Cathedral Walk
Bristol
North Somerset
BS1 5LW
0117 946 6236
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £250,000 | £250,000 |
| Lettings | 100% | 67% | £750 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 14,2024
Jun 14,2024
0
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I was looking for a new agent and from the off Emma listened to what I was saying and was quick to reply on everything + great to chat with, she also made a nice cuppa tea. All the paper work was quick and efficient and ...
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Dec 22,2020
Dec 22,2020
0
people found
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Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new home. The no pressure approach and offers to help us along the way have been greatly appreciated....
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Oct 02,2020
Oct 02,2020
1
people found
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Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He ...
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Apr 23,2020
Apr 23,2020
2
people found
this helpful
this helpful
Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare.
It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months.
The Harbourside office lost the spare key to ...
read full review
read full review
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Nov 05,2019
Nov 05,2019
0
people found
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Thank you chapell and matthews, thank you Phoebe!!
Although we faced two tenants dropping out, Phoebe was dedicated and patient and very professional, very responsive and helpful. we are happily moved into the property!...
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Oct 29,2019
Oct 29,2019
0
people found
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Bristol Property Management Centre
Very poorly managed - chaotic, unprofessional, disorganised. Try to speak with a manager - don't ever expect a response...
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Sep 14,2013
Sep 14,2013
0
people found
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At first seemed really helpful, replaced the carpet and mattress in the property before we moved in as these were both heavily soiled. However once there were problems within the property they were hopeless in sorting them out. We had a leak that started off ...
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What agent could do to change your mind?
Reacted to problems more quickly, or in fact reacted to them at all. Been more polite in contacting people (bosses, previous landlords) for references.Attached Filesnbsp;
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Sep 22,2011
Sep 22,2011
0
people found
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We used C&M 'Full Management Service' while abroad. When we came back there was over 10k damage to our home and the rent was 2k in arrears. A Director from C&M stated that they were NOT responsible for :-
- collecting the rent ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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