93% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction
Apr 17,2020
Apr 17,2020
1
people found
this helpful
this helpful
Poor service, worst experience in 20 years and 17 flats rented over 4 countries.
At some point I was left more than 10 days without hot water.
When large cracks appeared on the walls and ceiling, they sent a Salesman and never came back with any update.
Too many issues to mention them all in a review.
At some point I was left more than 10 days without hot water.
When large cracks appeared on the walls and ceiling, they sent a Salesman and never came back with any update.
Too many issues to mention them all in a review.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Apr 2020
reviewed by 'Anonymous'
6th Aug 2019
reviewed by 'RM'
25th Apr 2018
reviewed by 'Razghamanesh'
30th Mar 2018
reviewed by 'Razghamanesh'
2nd Jan 2018
reviewed by 'Henry'
3rd Nov 2017
reviewed by 'Zaky'
Opening Hours
Address
Stirling Ackroyd
240 Blythe Road
Brook Green,London
Greater London
W14 0HJ
020 7602 5666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 93% | £308,000 | £930,000 |
| Lettings | 100% | 85% | £1,200 | £2,405 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 0 | 21 | 4 | 11 | 0 | 12 | 0 | 7 | 0 |
Areas covered
- W6
- West Kensington
- W10
- Westbourne Grove
- W11
- Earls Court
- W12
- W14
- SW6
- Brook Green
- Hammersmith
- Holland Park
- Shepherd's Bush
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 17,2020
Apr 17,2020
1
people found
this helpful
this helpful
Poor service, worst experience in 20 years and 17 flats rented over 4 countries.
At some point I was left more than 10 days without hot water.
When large cracks appeared on the walls and ceiling, they sent a Salesman and never came back with any update.
Too many ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2019
Aug 06,2019
2
people found
this helpful
this helpful
I rented a 'fully-managed' property via Townends for two years.
I am sharing a review as, had I known about the quality of service offered to tenants, I would have avoided them. I could write an essay, but will try to keep it brief.
EMPLOYEES
...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Mar 30,2018
Mar 30,2018
0
people found
this helpful
this helpful
Great service offered by well mannered staff. Highest form of etiquette and exceptional telephone manner. I was looked after my chap called Navid and he made the process of finding a suitable propert smooth sailing. Thank you!...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Jan 02,2018
Jan 02,2018
0
people found
this helpful
this helpful
I had previously rented a property with Townends with great service.Louis Byrne explained every detail and show us around the property, It also made me feel that I had a reliable, proactive and knowledgeable person, that supported me all the way through, There is ...
read full review
read full review
Comment on agent fees
Agent's Fees was good
Was this helpful?
Yes
Yes
Nov 03,2017
Nov 03,2017
2
people found
this helpful
this helpful
One of the worst agency in London. Their employees are totally unqualified and unable to manage properties and offer a serious customer relationship. In our experience they left us without a working fridge in the premises for over a month ignoring completely our claims.
They ...
read full review
read full review
Comment on agent fees
You pay normal agent fees, the only problem is that you get back no service.
Was this helpful?
Yes
Yes
Jul 13,2017
Jul 13,2017
0
people found
this helpful
this helpful
I am usually the type of person who loathes moving and dealing with estate agents... however, this time I was completely surprised. Not only did Louis and Daniel come up with amazing suggestions for flats that were exactly to my taste, they also made the ...
read full review
read full review
Comment on agent fees
Standard. The deposit was competitive with other estate agencies. In fact they took less.
Was this helpful?
Yes
Yes
Jul 11,2017
Jul 11,2017
0
people found
this helpful
this helpful
Excellent service by Daniel. He is a star. He is a real goodwill of the company. He is very very good guy....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Very fast process allowed us to move in just when we wanted.
From day one Louis was very helpful and efficient....
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2016
May 20,2016
1
people found
this helpful
this helpful
Sold my flat in Shepherd's Bush with the Blythe Road branch. Overall I was very pleased with the standard of service. Regular updates and helpful, friendly service. Knew the area and the block well and were able to give relevant and frequent advice. I would ...
read full review
read full review
Comment on agent fees
Seemed very reasonable.
Was this helpful?
Yes
Yes
May 20,2016
May 20,2016
2
people found
this helpful
this helpful
Excellent service provided by both Myles and Sophie; very professional throughout my property purchase. Both were extremely efficient and delivered what they said they would! Highly recommended!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 31,2016
Mar 31,2016
2
people found
this helpful
this helpful
Mohamed was very professional with helping us find the right property. We registered with our preferences and he matched us to view a number of properties which matched our criteria. Within a week of our offer we had moved in with no hiccups. I would ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 23,2016
Mar 23,2016
2
people found
this helpful
this helpful
We have been very grateful for all the support we have received from Sophie and Myles for the purchase of our first flat. Our main contact was Emma Western from Townends Move Team. She was extremely efficient and pro active. The whole team worked well ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2016
Mar 10,2016
0
people found
this helpful
this helpful
I was very impressed with Townends Estate Agents, Sophie and Myles, were always very professional, responsive and helpful. They kept all stakeholders informed and up to date with information....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2016
Mar 10,2016
2
people found
this helpful
this helpful
We have recently completed on a lengthly and complex purchase of a house ( 4 separate flats) with Myles and Sophie as our contact agents for the Seller. I am pleased of the support they both provided during the months it took to complete on all the ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Feb 29,2016
Feb 29,2016
1
people found
this helpful
this helpful
This was our first ever property purchase. Sophie and in general Townends have supported us throughout the process, providing us with regular updates and keeping the lines of communication open between us and the sellers. For this reason following our purchase we decided to get ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2016
Feb 04,2016
2
people found
this helpful
this helpful
We had previously rented out our property with Townends for 6 years, with great service. We felt confident they would also do the same with the sale. Sophie was always a pleasure to deal with, and very efficient and communicative with regards to viewings/ feedback. The ...
read full review
read full review
Comment on agent fees
Standard
Was this helpful?
Yes
Yes
Jan 04,2016
Jan 04,2016
2
people found
this helpful
this helpful
I rented my flat with Townends for 15 years and they never let me down. When it was time to sell the flat it made sense to stick with Townends. I have been delighted with the service they have given me. I felt in extremely safe ...
read full review
read full review
Comment on agent fees
The Agency fees were fair and competitive.
Was this helpful?
Yes
Yes
Nov 11,2015
Nov 11,2015
2
people found
this helpful
this helpful
Mr Myles Moloney was most professional to his approach explaining the best way of pricing and marketing the property; which brought excellent results and the sale of the property.
Ms Sofie Sterling was very professional giving information on the process of the sale and most ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2015
Oct 31,2015
2
people found
this helpful
this helpful
A big thank you to Sophie and Myles at Townends. They were very diligent and helpful. They supported the lengthy process of our purchase which was delayed due to a sitting tenant. We were delighted to buy our flat with their support....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2015
Oct 12,2015
1
people found
this helpful
this helpful
Townends were very helpful in pursuing a very long drawn out process of sale, and I would use them again in the same circumstances....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06,2015
Oct 06,2015
1
people found
this helpful
this helpful
Myles and Sophie were brilliant at moving the sale along liaising with both sets of solicitors and the vendors. They responded very quickly giving clear information. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06,2015
Oct 06,2015
1
people found
this helpful
this helpful
The guys have been great to work with in securing the purchase of our new home.
I would definitely consider them in the future for selling/buying a new place.
They responded really quickly to all our queries and most important managed to built a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04,2015
Sep 04,2015
1
people found
this helpful
this helpful
I found both Sophie and Myles very helpful from the start of the sale process, they did the bit extra that was needed to push this sale along, even at one point being willing to go the property to get documents late at night. They ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2015
Aug 12,2015
2
people found
this helpful
this helpful
Both Sophie and Myles were extremely helpful and a pleasure to deal with, while always remaining focused on driving our purchase forward...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2015
Aug 10,2015
2
people found
this helpful
this helpful
From day one Myles and his team understood the potential of our property and quickly found our purchaser, we have now exchanged contract on the sale all within 5 weeks. We have been kept informed every step of the way and received rapid responses to all ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2015
Jul 21,2015
3
people found
this helpful
this helpful
Sophie and Myles at Townsends were incredibly helpful throughout the whole arduous process of purchasing our house in Brook Green. They were always on hand to answer any queries, were prompt with requests and delivered on their promises. Thanks again for all your help....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 17,2015
Jul 17,2015
2
people found
this helpful
this helpful
Anton is consistently good at renting this property out quickly at market rent. He's a great guy to deal with, quick & efficient....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14,2015
Jun 14,2015
2
people found
this helpful
this helpful
Anton Neil has been outstanding with the service he delivers to me as a tenant & to the landlady.
The flat got on the market on a Saturday and my offer was accepted on a Tuesday.
He has fantastic people skills. He matched me, the tenant, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2015
Jun 11,2015
2
people found
this helpful
this helpful
Anton was an absolute pleasure to deal with. I was very impressed right from the beginning through until move in. Anton was very easy to deal with, explained everything clearly, he responded to emails very quickly and everything was handled very professionally. I would have ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:24 PM 21/11/2017 by allAgents
