67% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 14,2020
Apr 14,2020
3
people found
this helpful
this helpful
We rented a flat from Webbers in Bideford for nearly 4 years.
Prior to moving in we highlighted a few issues we wanted sorting prior to moving in date - LED light bar in bathroom not working, scratches and dents on walls throughout property to be addressed. None of these where dealt with either prior to moving in or during the entire length of our tenancy.
I found that having a maintenance inspection every 3 months was quite intrusive (having rented from numerous private and property management companies before I have never experienced this frequency!) and we stated we wanted to be present for every inspection. Half the time they would turn up early and let them selves in before we got there ( I was early 30 mins once to make sure and still went in to the property to find the inspector in my kitchen!) or they would just cancel last minuet. Luckily I had a very understanding employer at the time who would let me nip off to deal with these appointments but if I hadn't then I'm not sure what I would have done.
We reported that the PVC sash windows where letting in huge drafts and it took the first 18 months of complaining and reporting it on every maintenance inspection before it was even looked in to. In the end after a building surveyor came out and recommended the windows where replaced, they fitted some very cheap and nasty secondary glazing instead.
When ever we reported anything to the maintenance department we where fobbed off or where told "its not due for replacement". We had a built in washing machine that came with the property and where constantly reporting it as it was very smelly and loud. It finally gave up the ghost in the 2nd year of tenancy and miraculously the following month after it was replaced Webbers where demanding a £50 a month increase in the rent.
When we moved out Webbers tried to charge us nearly £1000 to put right damages to the flat. We looked after the property like it was our own and it was quite a shock to see the extent of damage they claimed they had found. Most of these where fabricated and the ones that weren't were issues we had reported from when we first moved in to the flat! They then threatened us with legal action for loss of earnings during the negotiation process of this. We had to go through the Deposit Protection Scheme in the end as they would not budge at all, even when presented with evidence contrary to what they where claiming.
Dealing with Webbers was one of the most frustating experinces of my life and I cannot warn people enough about this firm. As I have said I have rented numerous properties from private landlords and management companies and never have I expereinced a lack of customer care like this. Absolute scam artists avoid at all costs!
Prior to moving in we highlighted a few issues we wanted sorting prior to moving in date - LED light bar in bathroom not working, scratches and dents on walls throughout property to be addressed. None of these where dealt with either prior to moving in or during the entire length of our tenancy.
I found that having a maintenance inspection every 3 months was quite intrusive (having rented from numerous private and property management companies before I have never experienced this frequency!) and we stated we wanted to be present for every inspection. Half the time they would turn up early and let them selves in before we got there ( I was early 30 mins once to make sure and still went in to the property to find the inspector in my kitchen!) or they would just cancel last minuet. Luckily I had a very understanding employer at the time who would let me nip off to deal with these appointments but if I hadn't then I'm not sure what I would have done.
We reported that the PVC sash windows where letting in huge drafts and it took the first 18 months of complaining and reporting it on every maintenance inspection before it was even looked in to. In the end after a building surveyor came out and recommended the windows where replaced, they fitted some very cheap and nasty secondary glazing instead.
When ever we reported anything to the maintenance department we where fobbed off or where told "its not due for replacement". We had a built in washing machine that came with the property and where constantly reporting it as it was very smelly and loud. It finally gave up the ghost in the 2nd year of tenancy and miraculously the following month after it was replaced Webbers where demanding a £50 a month increase in the rent.
When we moved out Webbers tried to charge us nearly £1000 to put right damages to the flat. We looked after the property like it was our own and it was quite a shock to see the extent of damage they claimed they had found. Most of these where fabricated and the ones that weren't were issues we had reported from when we first moved in to the flat! They then threatened us with legal action for loss of earnings during the negotiation process of this. We had to go through the Deposit Protection Scheme in the end as they would not budge at all, even when presented with evidence contrary to what they where claiming.
Dealing with Webbers was one of the most frustating experinces of my life and I cannot warn people enough about this firm. As I have said I have rented numerous properties from private landlords and management companies and never have I expereinced a lack of customer care like this. Absolute scam artists avoid at all costs!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Jan 2022
reviewed by 'Julie playford'
14th Apr 2020
reviewed by 'Matt'
18th Mar 2020
reviewed by 'Charles'
4th Jul 2017
reviewed by 'Clarry'
Opening Hours
Address
Webbers Estate Agents
57 Mill Street
Bideford
Devon
EX39 2JT
01237 472344
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £125,000 | £125,000 |
| Lettings | 0% | 0% | £575 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 3 | 1 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 10,2022
Jan 10,2022
0
people found
this helpful
this helpful
Awful rude and incompetent! The very worst service I have ever come across. So very sorry I ever used them. BIG lesson learnt...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2021
Mar 12,2021
1
people found
this helpful
this helpful
Disgraceful service from Webber's Biddeford. No respond call, no info as directed. I feel this estate agent is letting down prospective buyers and sellers. I have been requesting info on properties in their window for over a month and still nothing. As a mortgage free ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 14,2020
Apr 14,2020
3
people found
this helpful
this helpful
We rented a flat from Webbers in Bideford for nearly 4 years.
Prior to moving in we highlighted a few issues we wanted sorting prior to moving in date - LED light bar in bathroom not working, scratches and dents on walls throughout property to be ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2020
Mar 18,2020
0
people found
this helpful
this helpful
Bullied & Threatened with Court Action- Avoid
Bullied and threatened in court/legal action if we didn't pay for an already used and worn rented holiday property that was converted into a family home. They were happy to take our tenancy and money after 3 months of ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2019
Oct 09,2019
1
people found
this helpful
this helpful
Incompetent, will never use again, accused us of creating concrete subsidence (Landlords fault for poor flooring)with the landlord before consulting us first and taken an age to get the deposit back, will never use Webbers again!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 04,2017
Jul 04,2017
0
people found
this helpful
this helpful
Well; done Webbers from my initial meeting with Grahame to the sale being kept well informed by Tina and Megan five star service....
read full review
read full review
Comment on agent fees
yes good
Was this helpful?
Yes
Yes
Jan 26,2013
Jan 26,2013
1
people found
this helpful
this helpful
This is the second property that Webbers have sold for us. We have been extremely happy with the service we have received....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10,2013
Jan 10,2013
2
people found
this helpful
this helpful
I purchased a house through webbers bideford in 2011. I found Tom (the viewings guy) to be helpful and friendly. However I had trouble with the office staff putting forward my offer to the vendors, also was very difficult to get updates from them on how ...
read full review
read full review
What agent could do to change your mind?
Not write sellers off as 'timewaster' just if they seem young, you dont know what potential buyers you are pasing up on!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 15,2012
Jan 15,2012
0
people found
this helpful
this helpful
Really excellent service from Webbers Bideford branch, we have bought and sold properties through them recently. Highly recommended. In particular their service between agreeing a sale and exchange of contracts is fantastic. Well done!...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
