“Appalling. Whilst communication was average a......”
1 Star Review
Apr 08,2020
By:
'Daniel'
Apr 08,2020
Branch: Gosport, 124 High Street
Services: Lettings (as a Landlord)
Rent PCM: £190000
Would you recommend?: No
Postcode: PO12
Branch: Gosport, 124 High Street
Lettings (as a Landlord)
Rent PCM: £190000
Postcode: PO12
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Appalling. Whilst communication was average at best, my local office came across frustrated and completely uncaring for my genuine concerns - I had to intervene myself because I had lost trust in my agent. A poor subjective character assessment of tenants and woeful lack of care or attention during routine property inspections allowed the property to decline under their Fully Managed scheme. The house had been allowed to be poorly repainted, including the kitchen cabinets (to a different colour), causing £4K worth of recovery work. The degradation of the property has been masked under the rule of ‘fair wear and tear’. The property manager was reluctant to take on any responsibility for a blatant flouting of the rule book. They’ve lost my trust and I wouldn’t recommend their service to anyone. Deeply underwhelming inability to sustain a simple service and an inability to take responsibility for a series of poor inspections.
I feel the agent has taken the path of least resistance and could have offered an apology, especially on behalf of the inspecting agent who missed so much detail in the course of their work. I would welcome a chance to provide constructive feedback to help the office in question understand my frustration.
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