80% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 07,2020
Apr 07,2020
0
people found
this helpful
this helpful
This review of Holroyds estate agency (Bingley) is from my negative experience as a buyer, but should be taken as a caution for those considering using Holroyds to sell their property. Their tactics can cause so much unnecessary stress that buyers may pull-out of the process.
The main difficulties I had was members of staff being rude in manner and their practice in using their recommended solicitor.
Firstly, when I made an offer on a property I was told that there was another offer so I would need to increase mine to be considered, which I agreed to. My offer was made Friday morning but when I called Monday Holroyds hadn’t even communicated the offer to the vendor. Holroyds even called me back to confirm what offer I was submitting, which didn’t fill me with confidence. Holroyds called again to say that a further two offers were expected that day, so to secure the property I would need to increase my offer yet again, which I agreed to. I then asked for the exact number of other offers submitted and was told that my offer was the only one submitted, so I had been bidding against myself since the start.
My experience so far went against the following Code of Practice for Residential Estate Agents, Part 9c, 9d, 9g and 9i. If Holroyds declare to you that other offers have been made, I would strongly recommend asking to view all offers made under the Freedom of Information (FOI) act.
Secondly, Holroyds’ recommended solicitor, Howarth and Hollings (H&H), were detailed in the Memorandum of Sale as my solicitor, although I gave no verbal or written agreement to use them to either Holroyds or H&H. Holroyds knew the details of my own solicitor, which I provided in an email when I made my first offer. When I confirmed to Holroyds of not using their recommended solicitor Beth said I’d need to call H&H to clarify the situation and that H&H may charge me for any searches carried out already. This was very frustrating as I had never instructed to use H&H and this was an error that I shouldn’t need to rectify let alone potentially be charged for. If you don't want to use Holryods' recommended solicitor (H&H) make it very clear.
Thirdly, the manner of Holroyds’ staff was very poor the majority of the time, in particular Zara and Beth. Beth, who was dealing with the sale, was mostly abrupt and defensive over the phone. She'd call me usually 3 times per day chasing for progress with my solicitor. She even called me on a Saturday morning chasing for progress when she knew my solicitor is closed on weekends.
I was very cooperative and polite during the process but made to feel like I was a hindrance. Beth repeatedly threatened that if my solicitor didn’t act quickly enough then the property would be put back on the market, when progress was being made. I was stressed by the constant chasing calls and lack of professionality throughout the entire process.
If you’re contemplating going with Holroyds either for buying or selling a property then please do consider the negative and less beaming reviews. Also consider that on their Facebook page the majority of reviews will be positive because there’s a lack of confidentiality for those wanting to post negative reviews as it would show their full name, location and photograph.
The main difficulties I had was members of staff being rude in manner and their practice in using their recommended solicitor.
Firstly, when I made an offer on a property I was told that there was another offer so I would need to increase mine to be considered, which I agreed to. My offer was made Friday morning but when I called Monday Holroyds hadn’t even communicated the offer to the vendor. Holroyds even called me back to confirm what offer I was submitting, which didn’t fill me with confidence. Holroyds called again to say that a further two offers were expected that day, so to secure the property I would need to increase my offer yet again, which I agreed to. I then asked for the exact number of other offers submitted and was told that my offer was the only one submitted, so I had been bidding against myself since the start.
My experience so far went against the following Code of Practice for Residential Estate Agents, Part 9c, 9d, 9g and 9i. If Holroyds declare to you that other offers have been made, I would strongly recommend asking to view all offers made under the Freedom of Information (FOI) act.
Secondly, Holroyds’ recommended solicitor, Howarth and Hollings (H&H), were detailed in the Memorandum of Sale as my solicitor, although I gave no verbal or written agreement to use them to either Holroyds or H&H. Holroyds knew the details of my own solicitor, which I provided in an email when I made my first offer. When I confirmed to Holroyds of not using their recommended solicitor Beth said I’d need to call H&H to clarify the situation and that H&H may charge me for any searches carried out already. This was very frustrating as I had never instructed to use H&H and this was an error that I shouldn’t need to rectify let alone potentially be charged for. If you don't want to use Holryods' recommended solicitor (H&H) make it very clear.
Thirdly, the manner of Holroyds’ staff was very poor the majority of the time, in particular Zara and Beth. Beth, who was dealing with the sale, was mostly abrupt and defensive over the phone. She'd call me usually 3 times per day chasing for progress with my solicitor. She even called me on a Saturday morning chasing for progress when she knew my solicitor is closed on weekends.
I was very cooperative and polite during the process but made to feel like I was a hindrance. Beth repeatedly threatened that if my solicitor didn’t act quickly enough then the property would be put back on the market, when progress was being made. I was stressed by the constant chasing calls and lack of professionality throughout the entire process.
If you’re contemplating going with Holroyds either for buying or selling a property then please do consider the negative and less beaming reviews. Also consider that on their Facebook page the majority of reviews will be positive because there’s a lack of confidentiality for those wanting to post negative reviews as it would show their full name, location and photograph.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Jul 2020
reviewed by 'Mr'
7th Apr 2020
reviewed by 'Becky'
17th Mar 2020
reviewed by 'Terri'
13th May 2019
reviewed by 'Jadley96'
28th Mar 2018
reviewed by 'Dobbin'
Opening Hours
Address
Holroyds
146 Main Street
Bingley
West Yorkshire
BD16 2HL
01274 566837
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £195,000 | £195,000 |
| Lettings | 0% | 0% | £535 | £535 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 5 |
Areas covered
- BD13
- BD20
- BD15
- BD16
- BD17
- BD18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 23,2020
Jul 23,2020
0
people found
this helpful
this helpful
They never answer the phone or when they do they don't even return your call.
Stay clear from these cowboys.
My advice is stay clear...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 07,2020
Apr 07,2020
0
people found
this helpful
this helpful
This review of Holroyds estate agency (Bingley) is from my negative experience as a buyer, but should be taken as a caution for those considering using Holroyds to sell their property. Their tactics can cause so much unnecessary stress that buyers may pull-out of the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 04, 2020
View all comments
(1)
Dear Becky, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. I have tried to look into the matter but i can't find your details registered with us and I would really like to carry out a thorough investigation into your review so we can ensure this does not happen again.
Please feel free reach out to me on [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right ...
Mar 17,2020
Mar 17,2020
0
people found
this helpful
this helpful
Utterly useless and unprofessional. Drove nearly an hour for two viewings ,only to get one because none of them have a clue. The nasty little estate agent(Rebecca?) who "greeted " us was rude arrogant, clueless about any information on the property whatsoever and completely unprofessional....
read full review
read full review
Was this helpful?
Yes
Yes
May 04, 2020
View all comments
(1)
Dear Terri, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we would like to know more so we can improve. I cant seem to find any of your details registered with us. We also have no one of the name Rebecca working for us.
Please feel free reach out to me at [email protected] with any further comments, concerns, or suggestions you wish to share.
many thanks.
Chris Holroyd. ...
May 13,2019
May 13,2019
1
people found
this helpful
this helpful
We booked a viewing for 10 oclock on a saturday morning having to pay for someone to look after our children only to get there and no one to be there upon ringing them they first told me we didnt have a viewing i then told ...
read full review
read full review
Was this helpful?
Yes
Yes
May 26, 2019
View all comments
(1)
Booked an appointment only to have it cancelled whilst on the bus to the viewing no email sent.Booked it the following day 1 hour on the bus again.Rachel was 25 mins late rushed me round the property and gave me information which i knew was wrong.Not very professional ...
Mar 28,2018
Mar 28,2018
0
people found
this helpful
this helpful
We had our 2nd house on the rental market for 2 years with another agent. We decided we wanted to sell. 1st agents did nothing. I put up with Holroyds & it was sold in days! I would recommend them...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 19,2018
Mar 19,2018
0
people found
this helpful
this helpful
Very professional approach in dealing with the sensitive sale of my elderly Mother's property in Bradford, notably Ben Walker at Holroyds....
read full review
read full review
Comment on agent fees
Excellent
Was this helpful?
Yes
Yes
Mar 16,2018
Mar 16,2018
7
people found
this helpful
this helpful
Very disappointed with this company, would NOT recommend. Their Financial Services are disgusting, they ask for £399 on the second meeting for doing very little. Was lied to so they could get commission from mortgage, when mortgage lender actually declined but we was not told this ...
read full review
read full review
Comment on agent fees
Sky high fees for very very little outcome.
Was this helpful?
Yes
Yes
Nov 30,2017
Nov 30,2017
0
people found
this helpful
this helpful
All staff were great and achieved a sale quickly at the price we wanted. Ben and Gill in particular where very helpful cannot fault the services provided....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Complaints Procedure
Holroyds aim to deal with all complaints promptly and in accordance with The Property Ombudsman Consumer Guide. We will acknowledge fairly any shortcomings with openness and integrity and aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we offer the following:
Making a complaint
If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managersâ?? names and contact details may be found on our website.
If you are dissatisfied with the initial outcome, you can appeal to the Company Directors.
Chris Holroyd or Julie Holroyd (Directors) at 59 North Street, Keighley BD21 3SL [email protected] or [email protected]
Our response
We will aim to acknowledge receipt of your complaint within 3 working days and provide you with the name of the person who will be dealing with it. After a thorough investigation we aim to respond formally in writing within 15 working days.
If you remain dissatisfied
If you are still not satisfied, Holroyds offers independent mediation between you and the company via The Property Ombudsman for Lettings or Sales
Last updated at 4:41 PM 30/11/2017 by Ben Walker
Holroyds aim to deal with all complaints promptly and in accordance with The Property Ombudsman Consumer Guide. We will acknowledge fairly any shortcomings with openness and integrity and aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we offer the following:
Making a complaint
If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managersâ?? names and contact details may be found on our website.
If you are dissatisfied with the initial outcome, you can appeal to the Company Directors.
Chris Holroyd or Julie Holroyd (Directors) at 59 North Street, Keighley BD21 3SL [email protected] or [email protected]
Our response
We will aim to acknowledge receipt of your complaint within 3 working days and provide you with the name of the person who will be dealing with it. After a thorough investigation we aim to respond formally in writing within 15 working days.
If you remain dissatisfied
If you are still not satisfied, Holroyds offers independent mediation between you and the company via The Property Ombudsman for Lettings or Sales
Please feel free reach out to me on [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
kind regards,
Chris