Apr 06,2020
Apr 06,2020
0
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Gatekeeper in Banbury took over the rental property we were in from another local business.
Upon the takeover there was no inspection, or revised contract.
We decided to vacate the property well over two months ago, and were subsequently charged a few hundred pounds from our deposit.
Gatekeeper employees have been unable to provide a substantial reason why they deemed to charge us.
They have also with held our deposit it’s no end on site to get it back. There agents in Banbury are disorganised and at this point seem to be extremely unprofessional.
They will not reply to the multiple emails that were sent.
I would not recommend Gatekeeper.
Upon the takeover there was no inspection, or revised contract.
We decided to vacate the property well over two months ago, and were subsequently charged a few hundred pounds from our deposit.
Gatekeeper employees have been unable to provide a substantial reason why they deemed to charge us.
They have also with held our deposit it’s no end on site to get it back. There agents in Banbury are disorganised and at this point seem to be extremely unprofessional.
They will not reply to the multiple emails that were sent.
I would not recommend Gatekeeper.
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Jun 16, 2020
Dear Mr Davis. I am so sorry to hear that you have not had a positive experience in your dealings with Gatekeeper. All reviews are discussed as a team to see where we went wrong and what we can do to rectify the situation and I know that our PropertyCare Director has been in touch to discuss the situation with you. Please contact me if there is anything I can do to help but in the meantime we wish you all the best. Kind Regards, Vanessa - Marketing Director
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Latest Reviews
27th Jul 2021
reviewed by 'Claire P'
9th Jul 2021
reviewed by 'Liam & Chkloe'
9th Jul 2021
reviewed by 'Lucy E'
16th Oct 2020
reviewed by 'Valerie'
20th Apr 2020
reviewed by 'Dave'
20th Apr 2020
reviewed by 'Chloe'
Opening Hours
Address
Gatekeeper Property Services Ltd
Property Care Dept 6 South Bar Street
Banbury
Oxfordshire
OX16 9AA
0871 2000 155
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 6 | 1 | 4 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 27,2021
Jul 27,2021
0
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Great experience when selling my home.Superb effort by Phil and the team to get us moving.I was always kept fully informed on viewings feedback and any offers that were put forward. Quality work all round would recommend as an Estate Agent....
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Aug 10, 2021
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(1)
Hi Claire, thanks so much for your lovely comments regarding Phil and the team, so pleased that you felt they delivered quality work and effort for you. Kind Regards, Vanessa - Marketing Director ...
Jul 09,2021
Jul 09,2021
0
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Sold my property using Gatekeeper.Very impressed with the service that Phil & the team offered.Kept me up to date all the way through the sales process.Thanks you to all the team for your supportLiam and Chloe...
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Jul 20, 2021
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Hi Liam and Chloe, thanks so much for your kind comments regarding Phil and the team. So pleased we were able to support you through the sale of your property. Kind Regards, Vanessa - Marketing Director ...
Jul 09,2021
Jul 09,2021
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The best experience I have has with an agent.Very polite and professional and considerate.Cant recommend enough. Thanks you so much.Very very happy!...
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Jul 20, 2021
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Hi Emma, many thanks for such a glowing review of the team. I am so pleased that you found them to be polite, professional and considerate for you. Kind Regards, Vanessa - Marketing Director ...
Oct 16,2020
Oct 16,2020
0
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I have been exceptionally impressed by how Sam and the team have looked after me.
They have been very diligent and supportive in these uncertain times.
I cant praise enough.
Many Thanks...
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Nov 03, 2020
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Hi Valerie, thanks so much for leaving such a positive review for us. I am so pleased to hear that Sam and the team have been very diligent, supportive and looked after you through this process. Kind Regards, Vanessa - Marketing Director ...
Apr 20,2020
Apr 20,2020
0
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Recently taken over the property I rent and they have been great, organised and contactable. I had been asking my previous agent for months about an issue in our kitchen and Gatekeeper have got it done in days! So far so good....
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Jun 16, 2020
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Hi Dave, great to hear that the team have been responsive and organised for you. Many thanks for leaving your review. Kind Regards, Vanessa - Marketing Director ...
Apr 20,2020
Apr 20,2020
0
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Very impressed with the gentleman that showed me around the properties, compared to the others he was much more understanding and seemed genuinely interested in what we were looking for rather than trying to sell us something that wasn't right, great customer service....
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Jun 16, 2020
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Hi Chloe, thank you so much for leaving such positive comments regarding your experience with Gatekeeper. Much appreciated. Kind Regards, Vanessa - Marketing Director ...
Apr 20,2020
Apr 20,2020
0
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The team have all been very helpful and generous with advice.
Friendly and accommodating at the viewing and easy online application...
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Jun 16, 2020
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Hi James, great to hear the team have all been helpful, friendly and generous with advice. Really appreciate you taking the time to leave us feedback. Kind Regards, Vanessa - Marketing Director ...
Apr 10,2020
Apr 10,2020
0
people found
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Just completed my house rental through Gatekeeper.
I have been very impressed by the dedication of the team
They have been very clear at all points from the viewing through to check in.
Thank you to all the team.
Jane...
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Jun 16, 2020
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Hi Jane, thank you so much for your comments, so pleased that you have been impressed with the team and that your move has gone smoothly. Kind Regards, Vanessa - Marketing Director ...
Apr 10,2020
Apr 10,2020
0
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Team were much more friendly and informed than other agents we have viewed with. They were very passionate about the property and gave us ideas on how we could make the property our home. Very impressed....
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Jun 16, 2020
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Hi Clare, thank you for your lovely comments regarding the team being friendly and informed. So pleased that you have had a positive experience with Gatekeeper. Kind Regards, Vanessa - Marketing Director ...
Apr 10,2020
Apr 10,2020
0
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I sold my property recently and I get an update every week so I know exactly what's going on. This is something I haven't had in the past and it takes away the stress of not knowing or having to chase...a really good idea,...
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Jun 16, 2020
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Hi Ian, many thanks for the positive comments regarding the communication from the team. Best of luck with your sale. Kind Regards Vanessa - Marketing Director ...
Apr 10,2020
Apr 10,2020
0
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I know it has been difficult for everyone recently, but I called for advice about letting my property. Gatekeeper answered the phone, unlike others and took time to cover my questions, gave me good advice and will come out to meet me when it is ...
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Jun 16, 2020
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Hi Craig, many thanks for your kind comments regarding the service that Gatekeeper has given you. I am pleased that you received good service and advice. Kind Regards, Vanessa - Marketing Director ...
Apr 06,2020
Apr 06,2020
0
people found
this helpful
this helpful
Gatekeeper in Banbury took over the rental property we were in from another local business.
Upon the takeover there was no inspection, or revised contract.
We decided to vacate the property well over two months ago, and were subsequently charged a few hundred pounds from ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16, 2020
View all comments
(1)
Dear Mr Davis. I am so sorry to hear that you have not had a positive experience in your dealings with Gatekeeper. All reviews are discussed as a team to see where we went wrong and what we can do to rectify the situation and I know that our PropertyCare Director has been in touch to discuss the situation with you. Please contact me if there is anything I can do to help but in the meantime we wish you all the best. Kind Regards, Vanessa - Marketing Director ...
Feb 28,2019
Feb 28,2019
0
people found
this helpful
this helpful
As a Landlord it is essential that you have trust in your rental agent.
I have great faith in the whole team that they will do what is best for me at all times.
I have just swapped tenants and both the exiting tenants and ...
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Comment on agent fees
Excellent
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Mar 05, 2019
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Great review, thanks so much for your kind comments. So pleased to hear the Gatekeeper team have been looking after your rentals and giving you a smooth and hassle free experience! Kind Regards, Vanessa - Marketing Director ...
Jan 11,2019
Jan 11,2019
1
people found
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The most profesional and helpful person which I ve met in 11 uears in Uk as estate agent.
Many thanks for the smoth process....
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Comment on agent fees
Considering the quick service, I think the fees are ok.
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Jan 24, 2019
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Many thanks for your 5 Star Review, great to hear that we have been professional and helpful. Kind Regards, Vanessa - Marketing Director ...
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