0% lettings valuation accuracy
38% lettings fee satisfaction
Apr 01,2020
Apr 01,2020
1
people found
this helpful
this helpful
The situation in the new house (46 MAST HOUSE) :
I was renting a room with this agency since November 2019
I've decided to move to another place bc I was expecting to save some money and also the previous room was REALLY COLD ( the tenants confirmed that all the previous people who rented that room said the same)
I saw another room and decided to move, I really liked the room and till now I've got no complains REGARDING THE ROOM, but...
In the second day I've noticed that there was no space in the fridge to put my stuff ( a tiny fridge to share between 3 people) There is a big fridge in the kitchen but that's belong to one of the tenants (a couple) and there's no space enough to put my stuff (food) in the kitchen. There's no pan, cutlery, utensils in the kitchen as well, at all! The space in the tiny cabinet it was dirty. As the toilet was dirty as well (bathtub) I had to clean the toilet when moved in
After 24 days they send a reeeeally small fridge (photo) and the landlord doesn't even considered to discount the rent payment and they said it was about the situation regarding the COVID, but I'm asking them to move me to another house since the first week I moved here.
I've been passing through a lot of stress trying to make my stuff fits on the fridge and kitchen in general.
This week they'd informed me I can move to another house ( everyone's in quarantine) they are not doing views - totally understandable now - but I'm asking this for at least 3 weeks
Ps: I went twice to the agency to try to solve this
Be careful and make sure about your space in the house
And open the cabinet to check the cleaning in the place. check how many people are living in the house before you move in. It's been tough last month.
I was renting a room with this agency since November 2019
I've decided to move to another place bc I was expecting to save some money and also the previous room was REALLY COLD ( the tenants confirmed that all the previous people who rented that room said the same)
I saw another room and decided to move, I really liked the room and till now I've got no complains REGARDING THE ROOM, but...
In the second day I've noticed that there was no space in the fridge to put my stuff ( a tiny fridge to share between 3 people) There is a big fridge in the kitchen but that's belong to one of the tenants (a couple) and there's no space enough to put my stuff (food) in the kitchen. There's no pan, cutlery, utensils in the kitchen as well, at all! The space in the tiny cabinet it was dirty. As the toilet was dirty as well (bathtub) I had to clean the toilet when moved in
After 24 days they send a reeeeally small fridge (photo) and the landlord doesn't even considered to discount the rent payment and they said it was about the situation regarding the COVID, but I'm asking them to move me to another house since the first week I moved here.
I've been passing through a lot of stress trying to make my stuff fits on the fridge and kitchen in general.
This week they'd informed me I can move to another house ( everyone's in quarantine) they are not doing views - totally understandable now - but I'm asking this for at least 3 weeks
Ps: I went twice to the agency to try to solve this
Be careful and make sure about your space in the house
And open the cabinet to check the cleaning in the place. check how many people are living in the house before you move in. It's been tough last month.
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Opening Hours
Address
London Capital Homes
25 Waterson Street
London
Greater London
E2 8HT
020 7515 8885
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 38% | £1,250 | £2,947 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 10 | 0 | 0 | 0 | 0 | 0 | 0 |
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Nov 18,2024
Nov 18,2024
0
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I recently had a frustrating experience with a letting company that I feel compelled to share. The communication was incredibly poor; I often had to chase them for updates on my application, and when I did receive responses, they were vague and unhelpful. Additionally, the ...
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Jul 31,2023
Jul 31,2023
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As per other reviews - they illegitimately take money off your deposit. You have been warned! I had month and months of torture at this flat, with terrible neighbours, include the police being called etc. They did nothing. They did nothing at various times during ...
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Nov 25,2022
Nov 25,2022
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Unprofessional and outright criminal agency - if you think about renting with them stay away! They will unlawfully withhold your deposit and even refuse to work with the dispute service of the Deposit Protection scheme (see e-mail below)! They are currently being investigated by City ...
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Mar 25,2022
Mar 25,2022
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Terrible agency. Avoid at all costs. You have been warned. They will abuse your deposit and no money back. Also huge delays....
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Mar 25,2022
Mar 25,2022
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Terrible agency. Avoid at all costs. You have been warned. They will abuse your deposit and no money back. Also huge delays....
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Feb 11,2021
Feb 11,2021
2
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We moved into a property last year (which we like a lot) but the property 1. wasn't cleaned 2. the agency didn't send us a certificate of our deposit protection in time so we had to hunt them down for it 3. no real onboarding was given 4. agency ...
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Dec 23,2020
Dec 23,2020
1
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Last Tuesday the 15th of December we accidentally locked ourselves out of our flat around 6:00pm. We tried calling the office number and it went straight to voicemail, we then tried the emergency number from the website which was not answered. We also tried the ...
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Jun 19,2020
Jun 19,2020
2
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Terrible customer service. Delays in getting deposit back! They never respond to emails or calls after moving out. Stay away....
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Sep 15, 2021
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Hi Andrew - I’m just wondering if you managed to get your deposit back? I’m having the same issue now - haven’t received it back and now no one replies to my calls of emails… ...
Apr 01,2020
Apr 01,2020
1
people found
this helpful
this helpful
The situation in the new house (46 MAST HOUSE) :
I was renting a room with this agency since November 2019
I've decided to move to another place bc I was expecting to save some money and also the previous room was REALLY COLD ( the tenants confirmed that ...
read full review
read full review
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Jan 11,2019
Jan 11,2019
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I have rented a room by pc at home making me recommend from london capital homes and the result has been a room of few meters square where possible to turn for the price of 160£/settimana is not. The kitchen doesn't have table and chairs ...
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Feb 04, 2020
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I have the similar situation. I rent apt with London Capital Home, they are so mean. My payment is $1050 for a week. Poor service! ! ! Also, Carlos Sarmiento lying time the reception, got my extra key, opened my door without permission, he being 3 man into my house and scared my parents. I have video record and I also report to the police. ...
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