100% lettings valuation accuracy
50% lettings fee satisfaction
Mar 30,2020
Mar 30,2020
0
people found
this helpful
this helpful
Due to UK Lock-down and current situation with Coronavirus, the agency refused to work and move us into our new property even all documents were ready and signed. We just needed to get the keys from them and they get inventory done.
At the same time we had to leave our current house because new tenants were due to move in, so we ended up moving all our belonging into storage unit and stay in airbnb until further updates from 1st avenue.
I'm very disappointed as how one agency works fully and helping their customers and one doesn't want to help out at all. They have put their customers in very rough situation near being homeless and instead of helping, they refuse to do anything.
its not okay to tell your customers two days before moving in that you cannot do it and either we wait to withdrew our offer!! I mean after months of searching for a house and going through application and do referencing how can we find a new place in two days???
We even offer to do the inventory online over facetime but they said no as the keys to the house are locked in the office and refuse to go and garb it from empty office.
I understand they dont want to put their employees at risk but they could have helped by maybe post the keys to us and do inventory online so we dont find ourselves in this homeless situation.
Sadly this agency has really put us in difficult situation so far and now we just hope they dont ignore us and provide a solution within two weeks window they have given us.
At the same time we had to leave our current house because new tenants were due to move in, so we ended up moving all our belonging into storage unit and stay in airbnb until further updates from 1st avenue.
I'm very disappointed as how one agency works fully and helping their customers and one doesn't want to help out at all. They have put their customers in very rough situation near being homeless and instead of helping, they refuse to do anything.
its not okay to tell your customers two days before moving in that you cannot do it and either we wait to withdrew our offer!! I mean after months of searching for a house and going through application and do referencing how can we find a new place in two days???
We even offer to do the inventory online over facetime but they said no as the keys to the house are locked in the office and refuse to go and garb it from empty office.
I understand they dont want to put their employees at risk but they could have helped by maybe post the keys to us and do inventory online so we dont find ourselves in this homeless situation.
Sadly this agency has really put us in difficult situation so far and now we just hope they dont ignore us and provide a solution within two weeks window they have given us.
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Latest Reviews
30th Mar 2020
reviewed by 'Negar'
17th May 2019
reviewed by 'Mary'
26th Feb 2019
reviewed by 'Timothy'
31st Oct 2014
reviewed by 'Eastend'
Opening Hours
Address
1st Avenue
Commercial Unit 6, 128 Metcalfe Court
Greenwich,London
Greater London
SE10 0EL
020 8293 8600
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £2,750 | £2,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 30,2020
Mar 30,2020
0
people found
this helpful
this helpful
Due to UK Lock-down and current situation with Coronavirus, the agency refused to work and move us into our new property even all documents were ready and signed. We just needed to get the keys from them and they get inventory done.
At the same ...
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May 17,2019
May 17,2019
1
people found
this helpful
this helpful
My properties have been managed by 1st Avenue for a number of years and I can always rely on them to make sure everything is taken care of and my tenants are happy and my property is been looked after very well...
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Comment on agent fees
There fees are always reasonable and value for money
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Feb 26,2019
Feb 26,2019
1
people found
this helpful
this helpful
I have used 1st avenue several times for finding new tenants and most recently the sale of a few properties in my portfolio, on each occasion the specialist teams were professional, extremely knowledgable about the area and followed up my queries quickly - overall they ...
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Comment on agent fees
Good
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Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
*So inadequate at managing a property. I lived in a property they managed, they hadn't completed an inventory for 5 years, the place was riddled with mice, any maintenance issue took 8x to argue about.
In the end, they contacted my housemates and I 18 months after ...
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Comment on agent fees
Bad.
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Oct 31,2014
Oct 31,2014
0
people found
this helpful
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1st avenue were fantastic when we were looking for a property, but as soon as they have received your money, they lose interest. Problems with the property were not dealt with quickly or sometimes not at all so that we eventually gave up.
Staff are ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:08 AM 09/09/2019 by heather heather
