Mar 26,2020
Mar 26,2020
19
people found
this helpful
this helpful
If your a tenant do not get involved with these false faced- two sides of a Clown- part Human part 'stone cold' Evil Manic Machines! Clearly lacking in human emotions such as respect, compassion, consideration. It will 'not' be a peaceful stay atall! With in days of moving in I had strange occurrences happening in my room. Every time I came back from work there were items missing from my room, I do not remember leaving a sign in my room 'saying help yourself!' What is going on here? I thought. I spoke to the agent from Empire who arranged the viewings for me, I stated the strange goings on and said "I feel like the Company should be paying me a Deposit! Look whats happening to my property? Some one is removing my things every day!" They teach the agents to lie, because the property obviously have cameras, yet Empire figure they are not working! I escalated my complaint in writing to Paul the Manager-had 'no' reply. So I rang the Empire Company and was told Paul got my letter a lock change was imminent. I had to call 'again' as I seemed to be given the same importance as a 'cracked toilet seat!' Not very high on the maintenance list even though it's an extremely serious issue!
Any way a Lock change commenced i felt relieved. I went to work on a Sunday, this was over time. I left out early, the other tenants were fast asleep. I came back in the late afternoon. I couldn't believe it! Despite the lock change; my room had been ransacked, items removed again! Items included face book and email passwords, plus I.D documentation I had to ring the Fraud office for advice and I.D protection due to the serious nature of the event. (An agent who introduced me to the property already had my I.D credentials for house tenancy clearance so it wasn't that particular worker) It was like 'an Empire worker was trying to re-invent me,' for any kind of 'sick' fraudulent purposes. It was clear to me as there was 'no forced entry' that it was definitely an Empire worker. Either on the Cleaning side, the Maintenance side or the Office worker/agent side. They also had full access to 'a new key' to my room. I again had to make a 'dis-satisfied' complaint to the Agent who found me a room at the house. I expressed a desire to leave, to which I was quickly reminded of the contract I signed and that 'I can not just Leave.' Yet, the cameras do not work right? Okay. So who would know that I was leaving B29 at that time in the morning, obviously dressed in work clothing, so would be away along time when every one is asleep, the only witness are these cameras? (One out the back of the property and one out the front, panning the front door) That Empire claim do not work, but yet on the 'first' room when you enter the house a yellow sticker on a tenants door informs you the property has CCTV!
Okay, so I came back to regular 'Dirty greasy smells' a nasty B.O in the room, my work drinks removed and other times opened and partially drunk. 'All these thefts are thirsty work right?' As the Empire-associated-perpetrator surveyed my room like 'an Aladdins Cave.' Knowing; due to camera intel-'no doubt' that I was at work-so would not be back to interupt their 'dis-gusting acts.' Lots of DVDs going missing, Great smelling Shower gels gone, toilet Tissue packets gone, Good quality Jumpers removed, good quality Tops removed, Tape, work bags, money, one example of this: I left 50 pence on a table and came back from work it was gone! I mean how desperate are they? Even Trousers were stolen!
This list doesn't even cover 'every thing' that was stolen from the room. I noticed the Cleaning Operatives walked around with 'all the individual keyring sets - of Tenant room key's' on a Hoover! When I saw that, I couldn't believe my eyes! As I turned away and went out I said to myself 'Tell me I didn't just see that.' My mind kept re-showing that image, because it felt wrong that; that is being allowed to happen. OH THAT'S REALLY SECURE! It just flagged up the total disregard of Tenants safety in my eyes, and that Empire feels it does not have to apply any type of 'care' provision towards its hard working paying tenants.
Then the electricity went, leaving food to rot in the fridges, Empire did not respond to tenants calling them, people had to 'spring up at the Empire office to get some answers.' This went on for over 14 days!
It was in Hot weather, you can imagine the smell!
I would regularly come in from work to 'the sight' of Empire agents leaving a Tenants room; padding around the house 'with no shoes' to go and meet up with the Cleaning Operatives in the Kitchen. So who knows the scale of the 'organised room thefts' by this dis-graceful Company? Who knows how many of them pack into your room mooching through and removing 'your items behind your back, treating you like a Lesser human being;' while your innocently working hard to cover your 'Empire' rent!
So 'Empire' are 'fully' aware of the poor work the Clean Operatives put in and their practices, and don't care because they are 'all' the same, a sham! I deep-cleaned a bathroom soon as I moved in, as it looked filthy, you would not believe any Cleaning Operatives ever came to that house.
Empire have no 'Fire doors.' The doors that are thick and padded and have 'metal extended arms' that extend and retract as and when doors open and shut. So let me warn you; if you get up early 'you will be a nervous Wreck' here trying to get some sleep for work. As the loud slamming 'richochets' through your body, startling you out of your sleep as the doors 'Bang and Slam!' All night! This is due to the doors having no proper insulation, or any type of noise reducing padding and are not 'Fire doors.'
When I was leaving, in the last month, bare in mind Empire knew I was going; I wrote a letter of complaint, sent it 'under special delivery,' which is tracked, signed for and guaranteed next day arrival to the desired destination; which of course is Empire. Now clock this; it was sent back to me with in 3 days! Then in the last 14 days, 'One pair' out of the many missing Trousers that had been stolen from my room; turned back up, flung on top of my Wardrobe to look like 'oh it had always been there, you must have missed it, your eyes were not seeing very clearly.' Not many of my items came back to me, how ever 'glasses' that are used as eye protection in certain work environments, that were stolen from a 'locked room' returned, but placed in the Kitchen on a counter!
Empire clearly showed its guilt right their! It seems Empire should stick to house selling but not tenant-room renting! This is a 'nasty piece of work' Company that does not care about 'you' a hard working tenant. Rent from them if you want 'to come home from work to absolute torment!'
Any way a Lock change commenced i felt relieved. I went to work on a Sunday, this was over time. I left out early, the other tenants were fast asleep. I came back in the late afternoon. I couldn't believe it! Despite the lock change; my room had been ransacked, items removed again! Items included face book and email passwords, plus I.D documentation I had to ring the Fraud office for advice and I.D protection due to the serious nature of the event. (An agent who introduced me to the property already had my I.D credentials for house tenancy clearance so it wasn't that particular worker) It was like 'an Empire worker was trying to re-invent me,' for any kind of 'sick' fraudulent purposes. It was clear to me as there was 'no forced entry' that it was definitely an Empire worker. Either on the Cleaning side, the Maintenance side or the Office worker/agent side. They also had full access to 'a new key' to my room. I again had to make a 'dis-satisfied' complaint to the Agent who found me a room at the house. I expressed a desire to leave, to which I was quickly reminded of the contract I signed and that 'I can not just Leave.' Yet, the cameras do not work right? Okay. So who would know that I was leaving B29 at that time in the morning, obviously dressed in work clothing, so would be away along time when every one is asleep, the only witness are these cameras? (One out the back of the property and one out the front, panning the front door) That Empire claim do not work, but yet on the 'first' room when you enter the house a yellow sticker on a tenants door informs you the property has CCTV!
Okay, so I came back to regular 'Dirty greasy smells' a nasty B.O in the room, my work drinks removed and other times opened and partially drunk. 'All these thefts are thirsty work right?' As the Empire-associated-perpetrator surveyed my room like 'an Aladdins Cave.' Knowing; due to camera intel-'no doubt' that I was at work-so would not be back to interupt their 'dis-gusting acts.' Lots of DVDs going missing, Great smelling Shower gels gone, toilet Tissue packets gone, Good quality Jumpers removed, good quality Tops removed, Tape, work bags, money, one example of this: I left 50 pence on a table and came back from work it was gone! I mean how desperate are they? Even Trousers were stolen!
This list doesn't even cover 'every thing' that was stolen from the room. I noticed the Cleaning Operatives walked around with 'all the individual keyring sets - of Tenant room key's' on a Hoover! When I saw that, I couldn't believe my eyes! As I turned away and went out I said to myself 'Tell me I didn't just see that.' My mind kept re-showing that image, because it felt wrong that; that is being allowed to happen. OH THAT'S REALLY SECURE! It just flagged up the total disregard of Tenants safety in my eyes, and that Empire feels it does not have to apply any type of 'care' provision towards its hard working paying tenants.
Then the electricity went, leaving food to rot in the fridges, Empire did not respond to tenants calling them, people had to 'spring up at the Empire office to get some answers.' This went on for over 14 days!
It was in Hot weather, you can imagine the smell!
I would regularly come in from work to 'the sight' of Empire agents leaving a Tenants room; padding around the house 'with no shoes' to go and meet up with the Cleaning Operatives in the Kitchen. So who knows the scale of the 'organised room thefts' by this dis-graceful Company? Who knows how many of them pack into your room mooching through and removing 'your items behind your back, treating you like a Lesser human being;' while your innocently working hard to cover your 'Empire' rent!
So 'Empire' are 'fully' aware of the poor work the Clean Operatives put in and their practices, and don't care because they are 'all' the same, a sham! I deep-cleaned a bathroom soon as I moved in, as it looked filthy, you would not believe any Cleaning Operatives ever came to that house.
Empire have no 'Fire doors.' The doors that are thick and padded and have 'metal extended arms' that extend and retract as and when doors open and shut. So let me warn you; if you get up early 'you will be a nervous Wreck' here trying to get some sleep for work. As the loud slamming 'richochets' through your body, startling you out of your sleep as the doors 'Bang and Slam!' All night! This is due to the doors having no proper insulation, or any type of noise reducing padding and are not 'Fire doors.'
When I was leaving, in the last month, bare in mind Empire knew I was going; I wrote a letter of complaint, sent it 'under special delivery,' which is tracked, signed for and guaranteed next day arrival to the desired destination; which of course is Empire. Now clock this; it was sent back to me with in 3 days! Then in the last 14 days, 'One pair' out of the many missing Trousers that had been stolen from my room; turned back up, flung on top of my Wardrobe to look like 'oh it had always been there, you must have missed it, your eyes were not seeing very clearly.' Not many of my items came back to me, how ever 'glasses' that are used as eye protection in certain work environments, that were stolen from a 'locked room' returned, but placed in the Kitchen on a counter!
Empire clearly showed its guilt right their! It seems Empire should stick to house selling but not tenant-room renting! This is a 'nasty piece of work' Company that does not care about 'you' a hard working tenant. Rent from them if you want 'to come home from work to absolute torment!'
Was this helpful?
Yes
Yes
May 06, 2020
Agreed. Absolutely horrific company. I have 4 separate videos recorded from a security device in my room of Paul tanner (owner) freely going into my room... ILLEGALLY
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
9th Mar 2022
reviewed by 'Saqib'
11th Feb 2021
reviewed by 'Tenant'
23rd Aug 2020
reviewed by 'Spirid'
22nd Aug 2020
reviewed by 'George'
Opening Hours
Address
Empire Property Management Ltd
Suite 2 Chamberlain Building
36 Frederick St
Birmingham
West Midlands
B1 HN
0121 514 8850
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 07,2024
Apr 07,2024
0
people found
this helpful
this helpful
*AVOID* Empire, lettings & property company failed this apartment with shocking housekeeping/lack of it. When attempting to use neatly rolled towels placed on the bed, it was evident someone had utilised a towel as toilet paper!! I found it difficult to believe the cleaner would ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2022
Mar 09,2022
4
people found
this helpful
this helpful
I was confirmed for a viewing to purchase a property by Paul Tanner. When we went to the property at the set time, there was nobody there. We spoke with the customer service and Paul called back. Instead of apologising for not showing up he ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2021
Feb 11,2021
3
people found
this helpful
this helpful
Terrible experience. Freezing house, mould everywhere. Don’t rent with these, ever! Letting agent staff are rude and don’t care, wasn’t even given landlords contacts for weekend issues....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23,2020
Aug 23,2020
0
people found
this helpful
this helpful
Management by Empire LPM comes with a consistent level of attention to detail, transparency and reliability. The team are always friendly and helpful. Thank you for doing such a great job!...
read full review
read full review
Was this helpful?
Yes
Yes
“Empire went above and beyond to find a tenant within a few days of our property being on the market!...”
Aug 22,2020
Aug 22,2020
0
people found
this helpful
this helpful
Empire went above and beyond to find a tenant within a few days of our property being on the market and negotiated a good deal which works for us and the tenant....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2020
Aug 21,2020
0
people found
this helpful
this helpful
I would definitely recommend any landlord to make use of the services that Empire property management provides. They are doing an amazing job in managing our property....
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2019
May 13,2019
6
people found
this helpful
this helpful
I had the unfortunate experience of living in a property "managed" by Empire. During that time they were slow to respond to repair requests, tried to increase rent without following statutory processes and failed to provide consistent heating and hot water in the property. They ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2019
Apr 24,2019
2
people found
this helpful
this helpful
I'm unable to recommend Empire as my experience was poor and caused me a lot of stress. The issues I experienced were as follows:
- CLEANING
On moving in to my room, I found a toenail on the floor. Lovely start. The advertised house 'cleaner' ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 26,2020
Mar 26,2020
19
people found
this helpful
this helpful
If your a tenant do not get involved with these false faced- two sides of a Clown- part Human part 'stone cold' Evil Manic Machines! Clearly lacking in human emotions such as respect, compassion, consideration. It will 'not' be a peaceful stay atall! With in ...
read full review
read full review
Was this helpful?
Yes
Yes
May 06, 2020
View all comments
(1)
Agreed. Absolutely horrific company. I have 4 separate videos recorded from a security device in my room of Paul tanner (owner) freely going into my room... ILLEGALLY ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
