“Ralph James - Do not use!...”
1 Star Review
Mar 17,2020
By:
'Attifa'
Mar 17,2020
Branch: Redhill, 39 High Street,
Services: Sales (as a Buyer)
Sold price: £280000
Would you recommend?: No
Postcode: RH1
Branch: Redhill, 39 High Street,
Sales (as a Buyer)
Sold price: £280000
Postcode: RH1
2
people found
this helpful
Do not use! I used Ralph James for the 1st time 3 years ago when I purchased my property. I thought they were quite good then but to be honest I was a straightforward buyer with no chain. I decided to sell last year so approached Ralph James, however they were not being competitive on price and would not price match claiming they were so good. I used another estate agent but then switched to them. After 4 weeks and not a single viewing I gave them 2 weeks written notice. They contacted me and asked I didn’t go elsewhere but I stood by my decision. Bizarrely a viewing came through the door just days later and this person made an offer which I excepted. And then I began! Nearly 4 months later my solicitor discovered that the buyer did not have a mortgage. This went on for months and I had to change estate agent then because I couldn’t trust them and needed to try and find a new buyer. Several estate agents in the area contacted me having seen my property go back on the market and asking what happened. When I explained everyone said, ‘did Ralph James not check that the buyer was able to get a mortgage!’ Clearly not!
Ralph James explained that “yes they were naive”.
Being naive lost me a house purchase, along with nearly £7k. I had to fight to not lose this. I am also pregnant so trying to set up my family home and thanks to Ralph James this has caused me immense stress.
In December they contact me and just before Christmas a valuation was conducted and apparently the buyer still wanted to purchase my property. Then came Christmas and the New Year. I visited Ralph James in the New Year and was told the same thing, the buyer is proceeding and is nearly there.
We are now in March and I have heard not a single word from Ralph James, no phone call, no email, nothing.
I’m sure you agree that this is very unprofessional and a mess they left me in.
I’m now 7 months pregnant and still not moved but lost a load of money!
DO NOT USE THEM!!
2
people found
this helpful
Was this helpful?
Yes