95% sales valuation accuracy
96% sales fee satisfaction
95% lettings valuation accuracy
99% lettings fee satisfaction
Mar 17,2020
Mar 17,2020
2
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this helpful
Very happy with the service that Craig provides, professional, quick and beyond my expectations. Very well done. I would suggest him to all my friend that may need.
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Latest Reviews
30th Sep 2020
reviewed by 'Jessica'
17th Sep 2020
reviewed by 'Fred'
24th Aug 2020
reviewed by 'mukta'
Opening Hours
Address
Ernest Brooks International
189 Marsh Wall
Canary Wharf,London
Greater London
E14 9SH
0203 621 8881
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 96% | £173,000 | £2,185,000 |
| Lettings | 95% | 99% | £1,150 | £3,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 0 | 32 | 2 | 19 | 0 | 34 | 4 | 0 | 2 |
Areas covered
- E15
- B9
- SE16
- SW3
- SE10
- SW1V
- SE2
- E1
- E14
- SW8
- SE1
- E9
- B1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 28,2020
Oct 28,2020
0
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Worked hard for us (while some other agents were fumbling all over) with Samantha in strong backup support. Reliable agency...
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Sep 30,2020
Sep 30,2020
0
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Know Paul Curtis for a while. He is very helpful, professional and responsive. He works hard for his clients. And try his best to get a good deal....
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Sep 30,2020
Sep 30,2020
0
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Hallam's keeness and responsiveness in marketing our unit was what initially drew us to working with Earnest Brooks. Just as importantly, because he was prepared to be open minded and flexible in meeting our needs, he resolved 2 deal-breakers that potentially stopped us from starting work ...
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Sep 17,2020
Sep 17,2020
0
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I have a horrible experience in dealing the purchase with you recently.
I was confirmed by your ** before my decision to buy the property that it will accompany with 24 months tenancy agreement starting from Fed 2020. As I am an overseas buyer and would like to ...
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Aug 24,2020
Aug 24,2020
0
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I found Anthony Dorr to be very helpful and friendly whilst I was searching for a property to buy. I must commend him for explaining clearly the information I needed and being a supportive guide. Thank you Anthony....
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Aug 21,2020
Aug 21,2020
0
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I had used 2 agencies previously. But Ernest-Brooks International really shines. Hallam was very proactive and keen to help. If he were not sure of anything, he would ask a member of the team to help. This agency is well-versed in technical knowledge and current market ...
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Aug 17,2020
Aug 17,2020
0
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Even if the deal didn't go through, Yujin was helpful, responsive and promptly refunded the deposit once the landlord denied the offer...
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Aug 16,2020
Aug 16,2020
0
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I had a lot of problems and they used their patients to help me to solve it. I got a great experience with them....
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Aug 10,2020
Aug 10,2020
0
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Had an excellent service from John who recommended a very nice new residential project in a prime location. He was very responsive and clarified all our questions regarding the property.
Can highly recommend Ernest-Brooks based on my experience....
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Aug 10,2020
Aug 10,2020
0
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Craig responses quickly and provided useful professional advices, he is knowledgeable, very efficient, helpful and friendly. It’s a really nice experience. Keep it up!...
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Aug 05,2020
Aug 05,2020
0
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I have been dealing with Jonathan Howe from Ernest Brooks for the purchase of my flat. He is friendly and very helpful. He always response to my queries promptly. He is a great asset to your company. Highly recommended Jonathan!...
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Jul 28,2020
Jul 28,2020
0
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Yujin is an extremely professional and kind agent. He has offered us many high standard apartments that responded to our needs, helping us to make the best decision. He also went the extra mile providing with extra documentation on an apartment.
In terms of personal ...
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Jul 28,2020
Jul 28,2020
0
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I was informed by one of the staff that the landlord is happy to move forward with my offer. Later in the day at 10 pm, I was informed that the landlord has accepted another offer.
I would just like to express my deep disappointment with ...
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Jul 28,2020
Jul 28,2020
0
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Yujin is an extremely professional and kind agent. He has offered us many high standard apartments that responded to our needs, helping us to make the best decision. He also went the extra mile providing with extra documentation on an apartment.
In terms of personal ...
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Jul 22,2020
Jul 22,2020
1
people found
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Very nice service. Reply fast with patience. Recommendations are of good rates and quality. Able to provide services with different languages....
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Jul 20,2020
Jul 20,2020
0
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Smooth and straight forward process. The sales agent is responsive to general questions on the property while being very clear with the terms & languages. WhatsApp is very good tool for communication without loosing ourselves in overlong email threads...
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Jul 19,2020
Jul 19,2020
1
people found
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He is very good, very professional, and provides excellent services for tenants. He is very convenient in communication. No matter how busy he is, he will answer my questions at the first time...
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Jul 16,2020
Jul 16,2020
0
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He is definitely the best! He made the whole process easy and convenient. He is very approachable and he replies to queries and questions even after office hours! The whole process was handles in an efficient, timely and professional manner. Knowing the difficulty brought about ...
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Jul 15,2020
Jul 15,2020
0
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Paul has been very professional, helpful and supportive since the beginning when he approached me until I am not engaged with both EB's sales and leasing team.
Samantha is also brilliant in covering Paul during his sick leave and following up on the legal process ...
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Jul 15,2020
Jul 15,2020
0
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Yujin has been extremely helpful throughout the entire renting process. He has given honest advice in regards to the property and looked after me very well. Everything was handled in an efficient And professional manner which allowed me to sit back, relax and prepare for ...
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Jul 14,2020
Jul 14,2020
0
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Dear Ernest brook,
Jason and Himi have been very helpful with helping me to get document sorted for my future apartment.
they provide a fast service with an excellent quality and I would give them a full marks if their is any rating.
Thanks
Bunthorn...
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Jul 14,2020
Jul 14,2020
0
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We’ve had a few ups and down trying to find our first rental property during COVID times.
Yujin was very professional, friendly and reliable.
Always explained what the next steps would be and when to expect them....
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Jul 14,2020
Jul 14,2020
0
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Thomas Wells the lettings negotiator and Jason Ung the agent were both very professional and efficient to work with and communicated well with us through the process....
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Jul 13,2020
Jul 13,2020
0
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Yujin supported me during the process of renting flat 102 at E147PT. It was a challenging process as it all happened while I was abroad. Yujin responded immediately and effectively to all requests/questions. The most important quality was that he listened. He always took ...
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Jul 13,2020
Jul 13,2020
0
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Yujin is wonderful and has been very helpful and approachable throughout the whole process. He made sure all our concerns were addressed in a very timely manner and extended all the help we needed. All our requests were well coordinated by him as well. The ...
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Jul 13,2020
Jul 13,2020
0
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Very quick and responsive agency. Yujin has been very helpful in my search. The process of renting during the pandemic was very transparent and is very trustworthy throughout. I have no hesitation in recommending Yujin’s services....
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Jul 11,2020
Jul 11,2020
0
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Jonathan was my first contact for buying a property to let. His no bulls**t approach gained my confidence in him. He eventually got me a fantastic deal for 2 properties in the same building at Navigator Wharf.
Really appreciate your help Jonathan....
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Jul 09,2020
Jul 09,2020
0
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We would like to thank John very much for helping us find the apartment we loved.
He approached his work with great professionalism, was helpful and responsive any time of the day.
He showed us many apartments and was always considering our requirements for property ...
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Jul 09,2020
Jul 09,2020
1
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Great agent in Canary Wharf London
If you want an experienced agent that knows how to do their job please look no further than Ernest Brooks. They got me an offer on my property at the asking price without even putting the property on the ...
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Jul 09,2020
Jul 09,2020
2
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We had a really nice experience with this company especially the letting agent Yujin which was really Kind and professional
We do recommend Ernest Brooks for the high standard of service provided
Thank you guys for all...
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Oct 05, 2023
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(1)
Ernest Brooks is under Administration and the new Ernest Brooks International company led by the same person Elliot Rainbow has promised to settle the invoices but when it comes time to do it is actually avoiding payments and has told that they will not pay, But still are continuing to operate under the same name so any suppliers provided work for this company can face the same story and the invoice was only £600, meaning that they may have some financial difficulties as at the amount is not la ...
Elliot Rainbow
(41)
Maciej Rutkowski
(31)
Yujin Ee
(15)
Mark Ross
(8)
Kaneda H Sylvester-Vuong
(6)
Jason Ung
(6)
Jack Wylie
(5)
Kieran Savage
(5)
Paul Curtis
(3)
Henry Ma
(2)
Mary Cai
(2)
Ramesh Puvaneswaran
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Rebecca Naya
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Victor Necruta
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Ernest-Brooks complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. In the unlikely event that you are not happy about any aspect of our work, we will do our utmost to resolve the issue quickly.
To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps:
Step One: Speak to your broker or manager
At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally.
If you and your broker/manager cannot agree on a way forward, please go on to Step Two.
Step Two: Alert the director of the relevant department
Please contact: [email protected]
We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand.
A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make.
If you are not happy with our final decision, you may move on to Step Three.
Step Three: Refer your complaint to the Property Ombudsman
You must follow our in-house complaints process before taking the matter any further.
If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman.
To do this, download the complaints form by following the link below:
https://www.tpos.co.uk/consumers/completing-the-complaints-form
Last updated at 5:18 PM 21/09/2018 by Elliot Rainbow
To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps:
Step One: Speak to your broker or manager
At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally.
If you and your broker/manager cannot agree on a way forward, please go on to Step Two.
Step Two: Alert the director of the relevant department
Please contact: [email protected]
We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand.
A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make.
If you are not happy with our final decision, you may move on to Step Three.
Step Three: Refer your complaint to the Property Ombudsman
You must follow our in-house complaints process before taking the matter any further.
If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman.
To do this, download the complaints form by following the link below:
https://www.tpos.co.uk/consumers/completing-the-complaints-form
Best Estate Agent in E14 
