Renfrew, PA4
4.8/5, 65 reviews
91% recommended
98% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
Estate And Letting Agents In Paisley, Renfrew, Johnstone, Erskine, Bishopton and Inchinnan

“DO NOT USE!!! Very poor communication. We wro......”

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Mar 05,2020
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By: 'Farrell'
Mar 05,2020
2 people found
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DO NOT USE!!!
Very poor communication. We wrote description etc as they seem to cut and paste from properties nearby. They did not keep us updated until we made contact. When we tried to complain we got nowhere. The manager/owner (family business) said he would return our call as he had a meeting, we are still waiting six months later. ?.
They are not worth even one star.
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By: Farrell
Mar 12, 2020
Tom
Thank you for your response, but it is exactly what I expected from your company given our experience with Pennylane.
Firstly, you say my “accusations are false and ungrounded”. We have a list of emails and phone calls to yourselves which undermines, your accusation.
In addition,, you say that you suspect that we have made our feelings public. We have not shared this on any social media and only given a review on ’allAgents’, however we may do this since you have mentioned it.
Furthermore, you say that we are “not willing to deal with this reasonably”. We asked on several occasions about your complaints procedure and after some time were finally given the manager/owners phone number. We made a call to him and were told by him he would call us back. This never happened!
In the end we had to pay an admin charge of around £400 before your company would release our property, so that we could ask another estate agent to put our property on the market.
We hired * who were professional, kept in communication with us, and sold our property with no issues.
I would not waist my time if I did not feel strongly about my experience with Pennylane.

I hope your company can learn from this.

Regards, Margaret Farrell
By: Tom
Mar 10, 2020
Hello,

I appreciate you taking the time to give feedback on your experience with Penny Lane Homes, even though you feel it has been a negative one.

I have reviewed this issue internally and can confirm that your accusations are false and ungrounded. We suspect that you have made this accusation public as in your private communications with PLH it was evidenced that we had acted in good faith at all times and had done our best to meet your expectations, even when such expectations were unvoiced.

The vast majority of our clients are extremely happy with our service, and as you have been very clear in your communication with us that you are not willing to deal with this dispute reasonably, we do hope that you find another Agent that will be able to assist you.

Do get in touch if we can be of any help in the future.

Tom

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Latest Reviews

View all Reviews 65
22nd Nov 2024
reviewed by 'Alex Bird'
“Ross was brilliant, really quick to answer any queries and questions. Very experienced in handling sales and customers. Really felt ......”
18th Nov 2024
reviewed by 'Fiona'
“Very courteous service, found me a buyer very quickly.Were the most helpful when a small glitch occurred and were ......”
18th Nov 2024
reviewed by 'Tom and Helen'
“Ross is the most genuine and helpful agent we have ever used. Without his guidance, experience and knowledge, we would ......”
15th Nov 2024
reviewed by 'Ryan Coburn'
“First time using Pennylane, would highly recommend. Emma was our estate agent & she couldn't have been more helpful along the ......”
2nd Nov 2024
reviewed by 'Joyce'
“Ross & Emma are both professional yet easy to deal with agents. They got my flat on the market quickly and ......”
20th Oct 2024
reviewed by 'Keith'
“From the first meeting with Ross to finialising the sale, both Emma and Ross were great to deal with. Both ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Penny Lane Homes
10-12 High Street
Renfrew
Renfrewshire
PA4 8QR
0141 251 0350

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 96% £34,000 £342,000
Lettings 100% 88% £350 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 5 2 42 3 3 0 0 0
Areas covered
  • PA4
  • Renfrew
  • PA8
  • Erskine
  • PA7
  • Bishopton
  • G58
  • Renfrewshire
  • G52
  • G53
  • G1
  • G2
  • G44
  • G57
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
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Rankings
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Estate agents
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Latest Properties
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“Straightforward Sale!...”

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Nov 22,2024
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Ross
By: 'Alex Bird'
Nov 22,2024
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Ross was brilliant, really quick to answer any queries and questions. Very experienced in handling sales and customers. Really felt in good hands with Ross handling my sale. It was seamless and so straightforward. Thanks again Ross...
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“Very courteous service, found me a buyer very......”

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Nov 18,2024
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By: 'Fiona'
Nov 18,2024
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Very courteous service, found me a buyer very quickly. Were the most helpful when a small glitch occurred and were able to proceed matters smoothly again. I would recommend this agency....
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By: Ross Dalziel
Nov 20, 2024
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Hi Fiona, thanks very much for recommending us! All the best for the future! ...

“Renfrew branch...”

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Nov 18,2024
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By: 'Tom and Helen'
Nov 18,2024
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Ross is the most genuine and helpful agent we have ever used. Without his guidance, experience and knowledge, we would most certainly have lost our sale. He exceeded our expectations and can’t thank him enough. Emma was there from start to finish, providing us ...
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By: Ross Dalziel
Nov 20, 2024
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Hi Tom and Helen, thank you both very much for your kind words. We appreciate this very much! Thanks again, Ross ...

“Amazing service...”

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Nov 15,2024
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By: 'Ryan Coburn'
Nov 15,2024
0 people found
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First time using Pennylane, would highly recommend. Emma was our estate agent & she couldn't have been more helpful along the way, always kept us updated even when she was unwell or on annual leave. Nothing was ever a bother....
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By: Ross Dalziel
Nov 20, 2024
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Thank you for the review Ryan! ...

“Ross & Emma are both professional...”

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Nov 02,2024
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By: 'Joyce'
Nov 02,2024
0 people found
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Ross & Emma are both professional yet easy to deal with agents. They got my flat on the market quickly and with no fuss. Despite the first sale falling through, (the buyer dropped out) they got it back on the market almost immediately, and then achieved ...
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By: Ross Dalziel
Nov 20, 2024
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Thanks for the review Joyce! I hope you are settling in to your new home in Paisley :) Take care! ...

“Excellent service...”

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Oct 20,2024
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Emma
By: 'Keith'
Oct 20,2024
0 people found
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From the first meeting with Ross to finialising the sale, both Emma and Ross were great to deal with. Both with dealing with questions and updates on the viewing process....
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By: Ross Dalziel
Nov 20, 2024
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Thanks Keith! We appreciate you taking the time to leave a review for us! ...

“Avoid... also avoid bully Ian Troy...”

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Oct 10,2024
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Ian
By: 'Mr Craig fraser'
Oct 10,2024
1 people found
this helpful

As Charlotte's fiancé, I've only witnessed the behaviour of Ian and Penny Lane Homes from the outside, but what I've seen has been deeply concerning. Charlotte has rented a property through this agency for nearly two years, always paying rent on time and taking ...
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“Great Service from Ross and Emma....”

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Oct 09,2024
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By: 'Anthony Curran'
Oct 09,2024
0 people found
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Great Service from Ross and Emma. Got my mums house sold so quick the price was more than expected . Great communication . Would recommend ....
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By: Ross Dalziel
Nov 20, 2024
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Thanks for the kind words! ...

“Highly recommend...”

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Oct 08,2024
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Emma
By: 'Gemma'
Oct 08,2024
0 people found
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From the first phone call to the handing over of the keys Ross & Emma were brilliant! They took all the stress out of selling our property. I would highly recommend anyone thinking of selling to use Pennylane....
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By: Ross Dalziel
Nov 20, 2024
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Thank you for the review Gemma! We appreciate this a lot! Thanks again! ...

“Excellent service better than I've had elsewh......”

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Oct 01,2024
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By: 'Paul Palmer'
Oct 01,2024
0 people found
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Excellent service better than I've had elsewhere for the same property and in other areas. The staff are responsive to enquiries and if the tenant leaves quickly identify a new replacement. I switched when my previous agency failed to let the flat, Penny Lanes quickly ...
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“From our first meeting with Ross we knew that......”

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Sep 26,2024
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By: 'KIRSTY THOMSON'
Sep 26,2024
0 people found
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From our first meeting with Ross we knew that we had made the right choice for our house sale. Ross & Emma have kept us informed and reassured throughout the process. They have been invaluable and our house sale was done in a week. Highly highly ...
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“We’ve had just the best help from Ian, Kaylei......”

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Sep 11,2024
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Ian
By: 'Deborah O’Reilly'
Sep 11,2024
0 people found
this helpful
We’ve had just the best help from Ian, Kayleigh and Callum. Responsive and professional through the myriad of needs that arise. Penny Lane compares very favourably to previous letting agencies we have used before! Thank you Team PL....
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“Delighted...”

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Sep 09,2024
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Ross
By: 'Mr Colgin'
Sep 09,2024
0 people found
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We were made to feel cared for and valued from the first meeting. There was a personal touch throughout. The process was smooth and good value for money....
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“Great service from Penny Lane Homes. From the......”

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Aug 14,2024
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By: 'J'
Aug 14,2024
0 people found
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Great service from Penny Lane Homes. From the initial contact with Ross/Emma and the quick sale of my son's flat, we were kept informed at every stage. I'm happy to recommend....
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“Penny Lane are brilliant again. On a previous......”

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Aug 12,2024
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By: 'Wesley and Janet Hands'
Aug 12,2024
0 people found
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Penny Lane are brilliant again. On a previous sale we used Penny Lane and when our circumstances change we found them extremely helpful. They gave a fair valuation, and were thrilled for us when the property sale exceeded expectations. Through their network of advertising we ...
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“Fabulous service...”

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Aug 12,2024
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By: 'Lyndsey Forrest Mccoll'
Aug 12,2024
0 people found
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Penny Lane organised a remortgage for me about 20 years ago, couldn't fault them then. More recently sold my house quickly, easily and very professionally. Can't fault them now. Deserve the 5 stars and more. Ross and Emma were amazing, photographer was brilliant, really took time and ...
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“Brilliant service and help again. Due to a ch......”

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Aug 12,2024
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By: 'Janet and Wesley Hands'
Aug 12,2024
0 people found
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Brilliant service and help again. Due to a change in circumstances we put our home on the Market. We had used Penny Lane before and had great service. This time was no exception. They arranged the home report and advised on the valuation. Through their ...
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“Why we would choose Pennylane again. From the......”

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Aug 05,2024
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By: 'Joyce F'
Aug 05,2024
0 people found
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Why we would choose Pennylane again. From the initial phone call to follow-up interview and final sale, Pennylane staff were friendly, straightforward and efficient. They were genuinely interested in getting the best outcome for us. Ross and Emma played very strong hands in helping us ...
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“Both Emma and Ross were extremely profession......”

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Feb 12,2024
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By: 'John Irvine'
Feb 12,2024
1 people found
this helpful
Both Emma and Ross were extremely professional and friendly. Had my property on the market and sold within a week. I couldn't fault the service and would highly recommend....
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“First class agency who go above and beyond the competition...”

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Jan 15,2024
Minithumbup
By: 'Adam Wilson'
Jan 15,2024
1 people found
this helpful
Pennylane homes provided a very reasonable quote to sell our house and also offered us the option to pay on settlement for no additional charge which was most welcomed. Jack Joss introduced himself and the initial marketing process was very smooth. It became apparent however ...
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“Overall, we had a very good experience with t......”

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Dec 18,2023
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By: 'Mark B'
Dec 18,2023
1 people found
this helpful
Overall, we had a very good experience with the Renfrew-based team. They demonstrated strong local knowledge, understood market conditions, were very responsive and ultimately got the job done, whilst achieving our target price. Can't ask for much more and thanks to Ross and Emma. (Suggestion; ...
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“Excellent advertising of my property and very......”

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Nov 21,2023
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By: 'Yvonne Gallacher'
Nov 21,2023
0 people found
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Excellent advertising of my property and very quick sale . Great customers service . Very professional , helpful and approachable staff . Would definitely recommend ....
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“Very happy with the service I received from R......”

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Nov 01,2023
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By: 'Colin'
Nov 01,2023
0 people found
this helpful
Very happy with the service I received from Ross and Emma in the Renfrew office. Came across as far more professional and interested in selling our flat than other local estate agents for the same price so we choose them. Flat sold for over the ...
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“Second time using pennylane to sell our home ......”

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Oct 18,2023
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By: 'Emma & graeme Paulley'
Oct 18,2023
0 people found
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Second time using pennylane to sell our home and they were fantastic. Couldn't fault them. Everything was done so quickly and efficiently. Such good communication with all staff. And we got a great price for our home....
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“All we can say is a massive thank you to the ......”

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Aug 25,2023
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By: 'Sarah'
Aug 25,2023
0 people found
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All we can say is a massive thank you to the team at Penny Lane Renfrew. This was our first time selling and we felt a little out of our depth, but we needn't have been as Ross and the team could not have been ...
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“Fab service from start to finish...”

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Aug 11,2023
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By: 'Heather'
Aug 11,2023
0 people found
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Recently sold my flat with Penny Lane homes in Renfrew and cannot recommend them enough. From start to finish Ross & Emma, we're friendly, helpful and professional. They went above and beyond not only to sell my home but to find a new one. Thankyou !...
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“Would highly recommend the use of Pennylane h......”

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Aug 10,2023
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By: 'Linda'
Aug 10,2023
0 people found
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Would highly recommend the use of Pennylane homes to sell your property. Expert advice and they always kept me up to date on how the sale was going. Great photos and description on the advert, plus a very friendly team....
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“Highly recommend!...”

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Jun 26,2023
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By: 'Deanna'
Jun 26,2023
0 people found
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I sold my property with Penny Lane Homes earlier this year and was thoroughly impressed with the service I received from the Renfrew office. From the outset the team were very helpful, especially Emma, completing all the initial steps in a timely manner around my ...
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By: Emma Cooney
Jun 26, 2023
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Thank you for your lovely review Deanna! It was a pleasure dealing with the sale of your property. ...

“A real pleasure to deal with Emma and the tea......”

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Jun 01,2023
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Emma
By: 'Trina'
Jun 01,2023
0 people found
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A real pleasure to deal with Emma and the team. Very professional and would recommend to anyone buying or selling...
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“Highly recommend...”

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May 30,2023
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Emma
By: 'Elaine Haughey'
May 30,2023
0 people found
this helpful
Calum and Emma were both excellent to work with and nothing was a problem for them during my purchase and sale. They offered advice and supported me every step of the way and as a buyer and seller, I would highly recommend them as they ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please email branch for complaints procedure or see our website.
Last updated at 1:58 PM 17/10/2018 by Penny Canning

Awards won by Penny Lane Homes, Renfrew PA4 8QR



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