33% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Feb 28,2020
Feb 28,2020
10
people found
this helpful
this helpful
One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been treated like something someone has stepped in. We have respect for our home and have looked after it as though it was our own. The outgoing inventory supports this. Throughout the whole tenancy we were constantly praised for how nice, clean and decorated the property was, paid in advance and always kept on top of everything
They haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Lucy Horne is particularly awful. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer.
We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house.
Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy!
Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr.
Also be warned make sure you sign the inventory and record deliver any differences because they will try screwing your over and charging for things that do not on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.
They haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Lucy Horne is particularly awful. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer.
We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house.
Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy!
Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr.
Also be warned make sure you sign the inventory and record deliver any differences because they will try screwing your over and charging for things that do not on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.
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Latest Reviews
28th Feb 2020
reviewed by 'Louise'
10th Jul 2019
reviewed by 'Unhappy'
23rd Aug 2018
reviewed by 'Rosie'
5th Jun 2018
reviewed by 'Becci'
1st Jun 2018
reviewed by 'Mike'
Opening Hours
Address
Miles & Barr
123 High Street
Broadstairs
Kent
CT10 1NQ
01843 888444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 0% | £0 | £0 |
| Lettings | 100% | 60% | £695 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 1 | 0 | 1 | 0 | 3 |
Areas covered
- CT10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 21,2021
Apr 21,2021
0
people found
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Absolutely terrible service would definitely avoid receptionist is the rudest person I've ever spoken to on the telephone and sales team dont return calls appalling company...
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Feb 28,2020
Feb 28,2020
10
people found
this helpful
this helpful
One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been ...
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Jul 10,2019
Jul 10,2019
5
people found
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this helpful
After reading the poor reviews not only on the Broadstairs branch but all Miles and Barr branches, i am glad to see that its not just us that recieved such bad service, lies, unprofessionalism, poor communication and bad attitudes from this company.
I would not ...
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Aug 23,2018
Aug 23,2018
5
people found
this helpful
this helpful
DO NOT USE MILES AND BARR TO RENT A PROPERTY. Absolutely awful- we were left with no shower for over a month with zero compensation and were kept completely out of the loop this entire time, despite regularly phoning them asking for a timescale. After ...
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Comment on agent fees
Expensive.
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Jun 05,2018
Jun 05,2018
6
people found
this helpful
this helpful
Awful service. Staff have no self-awareness. Made a couple of complaints, Manager spoke to me and said he'd look in to things and come back to me - never did. When chased said he didn't realise he needed to call back. We gave notice of ...
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Comment on agent fees
High fees for low service.
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Jun 01,2018
Jun 01,2018
2
people found
this helpful
this helpful
Had some problems with a property rented from these guys, seems they just take your money and never mantain it!! Do not rent from these clowns!...
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Dec 12,2017
Dec 12,2017
6
people found
this helpful
this helpful
I bought my property from Miles & Barr and can only say that their communication skills are very poor. Every time I called they either didn't answer the phone or were training and calls were diverted to their Head Office, who either didn't pass on messages ...
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Sep 13,2017
Sep 13,2017
7
people found
this helpful
this helpful
Peggiore agenzia! Chiavi lasciate il 31 agosto e oggi, 13 settembre, ancora non abbiamo la caparra indietro! La sconsiglio a chiunque! Non rispondono nemmeno alle mail!
Translation by Google: Worst agency! Left on August 31 and today, September 13, we still do not have the deposit back! I cannot ...
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Aug 15,2016
Aug 15,2016
8
people found
this helpful
this helpful
I travelled from Chelmsford to view an apartment in Broadstairs. I made an offer the same day and from then on the service I received was the worst I have ever received from an Estate Agent. Dan Woodward claims he does not leave messages on ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:41 PM 13/11/2017 by Lewis
