0% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
43% lettings fee satisfaction
Feb 25,2020
Feb 25,2020
0
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I just wanted to say Thank You to Tucker Gardner (Deborah) . Recently we were searching for a rental property. At the time we were using at least 10 local companies - however only one other company beside TG mailed us with potential properties. It felt as if Deborah had really read our requirements then made an effort to meet them.
Some others did reply a couple of times but with properties that did not fit our needs in any way.. so thank you.
Some others did reply a couple of times but with properties that did not fit our needs in any way.. so thank you.
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Latest Reviews
7th Jun 2024
reviewed by 'Jossy'
31st Mar 2023
reviewed by 'Soraya'
7th Jun 2022
reviewed by 'Paul'
2nd Oct 2020
reviewed by 'Lucy'
Opening Hours
Address
Tucker Gardner
48-50 Woollards Lane
Great Shelford,Cambridge
Cambridgeshire
CB22 5LZ
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 67% | 43% | £750 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 4 | 3 | 7 | 0 | 1 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 07,2024
Jun 07,2024
0
people found
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Deany Harris, is an asset to the team, she has shown high professionalism and empathy in her line of work. I was very distressed and upset, however, the other staff team were not helpful. Deany, listened to me, she took time out to help out ...
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Mar 31,2023
Mar 31,2023
0
people found
this helpful
this helpful
Friendly, professional and knowledgable team. The are aware of the property market. Deborah Hunt visited my property. She is very knowledgeable about the rental market. She helped me to organize the house for photo shoots and took excellent photos. I had many queries for my ...
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Jun 07,2022
Jun 07,2022
0
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As a landlord, received an 800 pound charge this month with no notification at all ! What else can I say to fill the minimum 20 words !...
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Mar 15,2021
Mar 15,2021
1
people found
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this helpful
I would give 0 if possible.
Not transparent and very unprofessional. They gave us wrong information and then never responded to our calls....
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Dec 07,2020
Dec 07,2020
4
people found
this helpful
this helpful
Emails unanswered, telephone messages unanswered, no updates on our impending sale progress (it didn't progress - not even a single viewing despite a much reduced price, even though they told us they had people who would want to view this property). Don't waste your time ...
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Oct 02,2020
Oct 02,2020
2
people found
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An absolute shambles of a company. I rented via TG for 2 years, had problems from the get go with them. Firstly, issues with the house when I first moved in - only a handful of matters were resolved and ironically the ones that didn't really ...
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Feb 25,2020
Feb 25,2020
0
people found
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this helpful
I just wanted to say Thank You to Tucker Gardner (Deborah) . Recently we were searching for a rental property. At the time we were using at least 10 local companies - however only one other company beside TG mailed us with potential properties. It felt as ...
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Nov 14,2019
Nov 14,2019
7
people found
this helpful
this helpful
I would give Tucker Gardner less than a star if that were possible. First off, it took forever to get anyone to respond to any problem with the property, no matter how often the problem was reported whether online or through calls. In my second ...
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“Completely failed to fulfill their property management contractual obligations by ......”
Jun 05,2019
Jun 05,2019
5
people found
this helpful
this helpful
Completely failed to fulfill their property management contractual obligations by carrying out any property inspections on our house whilst we were overseas. Absolutely useless. Avoid at all costs if you want to protect your property investment....
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Apr 25,2019
Apr 25,2019
4
people found
this helpful
this helpful
Deeply dishonest and irresponsible company - as you can see in others reviews.
On top of their lies, harassment and general disorganisation they also breached GDPR regulators whilst letting to us by sending someone else's contract.
Avoid them!...
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Apr 20,2018
Apr 20,2018
7
people found
this helpful
this helpful
What did they do for their money? End of tenancy and they missed loads of things then tell us how well they've looked after us.
Watch tem like hawks, though that'll make you wonder why you're paying for fully managed!...
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Comment on agent fees
Too high
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Mar 15,2018
Mar 15,2018
4
people found
this helpful
this helpful
This is by far the worst letting company I have ever encountered. They are rude and dismissive. Tucker Gardner is utterly incompetent and genuinely does not care about their tenants. They are only out for money and nothing more. I have been trying to have ...
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Comment on agent fees
They are paid for absolutely nothing!!! In three years they have never done anything for me. Never!!! When I need a new key to the gate I was told to just go down the the agency that manages the building myself.
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Sep 05,2017
Sep 05,2017
4
people found
this helpful
this helpful
Tucker Gardner used to be an excellent agency but sadly it is now appalling. We are landlords and had terrible experiences with them. Experiences with our last tenant could easily be made into a horror story....jail bird, men demanding * and fraudulent attempts to let!! ...
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Comment on agent fees
Probably the same as other agents but by comparison extremely poor service.
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Jun 30,2015
Jun 30,2015
0
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Hannah Kahn at the Gt Shelfdord office was extremly helpful in providing crucial admin data which was needed for a dispute with a tenant. Hannah is extremly prompt and efficient in her communications and no doubt an asset to the wider team....
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Mar 18,2015
Mar 18,2015
0
people found
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Several major problems with the property I rent with 2 others have taken months to resolve. My impression is that it's either an unwillingness to want to assist us, or incompetence; either way their inaction warrants compensation and is causing damage to the property.
One instance ...
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Mar 23, 2015
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(1)
TuckerGardner have spoken with this tenant and explained our position. Unfortunately, we act as custodians of the landlords money and are unable to make any decisions regarding expenditure without his authority. Although the tenant understands our dilemma, we do agree that this is of no help to the tenant and we are continuing to do our very best to get all outstanding issues resolved. ...
Dec 17,2014
Dec 17,2014
0
people found
this helpful
this helpful
I've heard some horror stories over the years from friends about various letting agents but my experience with Tucker Gardner this winter has been fantastic. We had an issue with the boiler and the same day we raised the issue they got the engineers out ...
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Oct 28,2014
Oct 28,2014
3
people found
this helpful
this helpful
Tucker Gardner provided a professional and prompt service in both letting and managing the let. Sally Munday provided sound advice and managed the team....
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Sep 19,2014
Sep 19,2014
4
people found
this helpful
this helpful
I never felt that this agency was putting my interests first and it always seemed onerous for them to help me as a landlord. They even got a simple Tenancy Agreement Contract wrong - they cannot event get the basics right and this is coupled ...
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Sep 26, 2014
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Tucker Gardner have tried to contact the owner of this property to address her complaints but have received no response from her. We have received no complaint of any kind from her.
In this instance, Tucker Gardner were not retained as managing agents. We were contracted to find tenants but went far beyond this in order to help the owner. When her tenant left suddenly, Tucker Gardner assisted the owner with all the start of tenancy procedures for a new tenancy free of charge. When she as ...
Jul 05,2013
Jul 05,2013
6
people found
this helpful
this helpful
Tucker Gardner in shelford is the worst agent we have ever used. Totally conned. Signed a two year lease and then was told landlord wanted too sell. So our response was ok but we will find something else. We did then we were unable to ...
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What agent could do to change your mind?
Not made the call in the first place, if we were all bound by a legal contract why bother phoning us to say landlord wants too sell???Attached Filesnbsp;
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Nov 29, 2013
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How terribly unfair to pick out a staff member by name, given that this was a situation entirely of the tenant's own making. Tenancy agreements contain break clauses, which in our case is two months for the landlord and just one month for the tenant (many tenancy agreements make it two months for both so ours is quite lenient). In this instance the tenant wanted to leave without giving any notice and quite rightly was told that they could not do so. They did then serve notice but they then retra ...
Jun 25,2013
Jun 25,2013
1
people found
this helpful
this helpful
Excellent, friendly service throughout. From first contact to arrange viewings right through to completion the staff at Tucker Gardner, and Jo in particular were first class. There were a number of complications elsewhere in the chain, and I'm certain that it was only Jo's willingness ...
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May 17,2012
May 17,2012
5
people found
this helpful
this helpful
Awful from day one. When I moved in to my unfurnished property my first job was to dispose of a pile of urine-soaked towels left by the last tenant and to practically rewrite their woeful inventory. It was as if they'd never been here. Flat ...
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What agent could do to change your mind?
Return telephone calls. Time frame not important just now, just work on returning them first - small steps. Follow up Record conversations so you know what each of you promised on each occasion Take your responsibility and the impact you have on people's lives seriously Take responsibility for your (MANY) errors - don't shift the blame onto your tradesman. Don't lie about them and don't pretend that you have no control over them. They work for you. Test appliances and fixtures before you let a property - don't expect me to pay to live with the discomfort of your laziness Visit a property before you let it, make sure it is indeed 'unfurnished' and clean.Attached Filesnbsp;
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Nov 29, 2013
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This lady was met by our managing director at the property and her concerns were addressed to the extent that she then sought to remove this review. She provided copies of submissions made to AllAgents but they have failed to remove the review as requested. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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