100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 16,2020
Feb 16,2020
4
people found
this helpful
this helpful
We were interested in buying a property that was on the market with Michael Graham. We phoned up and booked a viewing and they offered us their free mortgage advice as we're first time buyers. I gave them my contact details and they said their mortgage advisor would call the next day - no one ever called.
They did, however, call two hours before our viewing to change the time so we had to make very last minute arrangements to leave work early to get there (even though the house we were viewing was vacant so this was not due to the occupant).
The agent on our viewing knew nothing about the property and couldn't answer any of the questions we had - not one! The agent didn't tell us anything about the property, didn't come upstairs with us and didn't try to sell the property in any way. I was advised to email the office with my questions. I never received a response to my email.
Despite never responding to my email, they did send me dozens of emails advertising other properties that "might interest" me even though they were well outside of my search area (for example sending through one bedroom flats thirty miles from the property I'd viewed even though we're a family of four with a dog!) and I'd already told them that I was very interested in purchasing the property I'd already viewed.
The property has been on RightMove for the last five months and is now "under offer". I'm more than happy to make an offer that may actually be higher than the one it's already under but, because the agents won't respond to emails, it's very difficult to do so.
I wouldn't recommend anyone use Michael Graham to sell their house - they really aren't doing anything to try and sell your property and even when people are trying to put in an offer, they won't respond.
They did, however, call two hours before our viewing to change the time so we had to make very last minute arrangements to leave work early to get there (even though the house we were viewing was vacant so this was not due to the occupant).
The agent on our viewing knew nothing about the property and couldn't answer any of the questions we had - not one! The agent didn't tell us anything about the property, didn't come upstairs with us and didn't try to sell the property in any way. I was advised to email the office with my questions. I never received a response to my email.
Despite never responding to my email, they did send me dozens of emails advertising other properties that "might interest" me even though they were well outside of my search area (for example sending through one bedroom flats thirty miles from the property I'd viewed even though we're a family of four with a dog!) and I'd already told them that I was very interested in purchasing the property I'd already viewed.
The property has been on RightMove for the last five months and is now "under offer". I'm more than happy to make an offer that may actually be higher than the one it's already under but, because the agents won't respond to emails, it's very difficult to do so.
I wouldn't recommend anyone use Michael Graham to sell their house - they really aren't doing anything to try and sell your property and even when people are trying to put in an offer, they won't respond.
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Latest Reviews
16th Feb 2020
reviewed by 'NF'
19th Feb 2019
reviewed by 'Matt'
23rd Jan 2019
reviewed by 'Stephen'
Opening Hours
Address
Michael Graham Estate Agents
1 St. Peters Street
Bedford
Bedfordshire
MK40 2PN
01234 220000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £260,000 | £260,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 16,2020
Feb 16,2020
4
people found
this helpful
this helpful
We were interested in buying a property that was on the market with Michael Graham. We phoned up and booked a viewing and they offered us their free mortgage advice as we're first time buyers. I gave them my contact details and they said their ...
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Feb 19,2019
Feb 19,2019
0
people found
this helpful
this helpful
Over the past two months we have viewed about 20 properties with at least 10 agents, and our experience with Michael Graham has been the best by far. Rob Fitzjohn is the most professional, knowledgable and courteous sales agent we have met. It was a privilege to ...
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“Very good experience acting in the sale of our property and would certainly use them again...”
Jan 23,2019
Jan 23,2019
0
people found
this helpful
this helpful
MG steered the sale to a satisfactory outcome in a difficult market. All credit to them for their tenacity and focus....
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Comment on agent fees
Average
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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