100% lettings valuation accuracy
75% lettings fee satisfaction
Feb 13,2020
Feb 13,2020
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I had to rent a property in share with another girl near Kingston university in Kingston upon thames, London. The girl who was leaving the room put an add on Sparerooms saying that the rent was 725£ all bills included also council tax and broadband. When I met her to see the room she confirmed what was in the advert. On January the 29th I was sent an application form to be filled on line, in the application there was a wrong rent figure of 940£, when I pointed it out they said it was a mistake, then sent me the form with 725£.
Then we went through the reference process and it took 2 weeks. After that I was sent a contract with a completely different figure, basically my rent was about 675£ and it was together with the other mate's rent so it was in total about 1350£ but most of all bills were NOT included.
When I told them to amend the tenancy agreement because this was not what we agreed and that they had already entered the amount of 725£ in the application form that I signed, they did not want to discuss any further. I spoke also with the Manager but no way. They were also very rude and never even apologised for having wasted my time and stressed me at the point to make me hill, plus I need to leave this property before the end of this month and I have now to rush to find another accommodation and they do not even apologise. It is the first time in my life I see an agency behaving so dishonesty and with such boldness and ruthless manipulation.
Never ever ever Dexter again in my life!!!!! Anyway it was supposed to be the agency in Kingston but the manager said they were in Hanworth.
Then we went through the reference process and it took 2 weeks. After that I was sent a contract with a completely different figure, basically my rent was about 675£ and it was together with the other mate's rent so it was in total about 1350£ but most of all bills were NOT included.
When I told them to amend the tenancy agreement because this was not what we agreed and that they had already entered the amount of 725£ in the application form that I signed, they did not want to discuss any further. I spoke also with the Manager but no way. They were also very rude and never even apologised for having wasted my time and stressed me at the point to make me hill, plus I need to leave this property before the end of this month and I have now to rush to find another accommodation and they do not even apologise. It is the first time in my life I see an agency behaving so dishonesty and with such boldness and ruthless manipulation.
Never ever ever Dexter again in my life!!!!! Anyway it was supposed to be the agency in Kingston but the manager said they were in Hanworth.
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Feb 14, 2020
Dear Nadia, I am sorry to hear you have not had a great experience with us. We would really like to understand what went wrong. Please do email me with further details and we will ensure this is looked into. Please contact me at [email protected] Kind regards, Hayley Marner Customer Relations Team
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Latest Reviews
17th Mar 2021
reviewed by 'Monika'
13th Feb 2020
reviewed by 'Nadia'
29th Jun 2017
reviewed by 'Egle'
8th Jun 2017
reviewed by 'Leanne'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 75% | £725 | £1,538 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
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Mar 17,2021
Mar 17,2021
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Price was agreed one last day when…
Price was agreed one last day when needed move out they changed contract with price increase and I was with luggage already to move in as agreed so was forced to signed contract with price increase never the ...
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Mar 30, 2021
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Dear Monika, I understand that you are in direct contact with the Landlord in relation to this matter. Kind regards, Sarah Tranter ...
Feb 13,2020
Feb 13,2020
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I had to rent a property in share with another girl near Kingston university in Kingston upon thames, London. The girl who was leaving the room put an add on Sparerooms saying that the rent was 725£ all bills included also council tax and broadband. When ...
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Feb 14, 2020
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Dear Nadia, I am sorry to hear you have not had a great experience with us. We would really like to understand what went wrong. Please do email me with further details and we will ensure this is looked into. Please contact me at [email protected] Kind regards, Hayley Marner Customer Relations Team ...
Sep 20,2017
Sep 20,2017
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Patrick is a pleasure to deal with. He is extremely helpful, efficient and knowledgable. His approach is one of calm expertise - a world away from my experience with other agents. He doesn't shy away from taking on responsibilities that facilitate the smooth negotiations between ...
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Sep 27, 2017
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Dear TD,
We are delighted to read that our Dexters achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 30,2017
Jun 30,2017
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We have been renting with Dexters and the Property Manager Sheik Mohsin has been very helpful in sorting out the issues we had with plumbing at the property. He is very polite and helpful. I'm very happy to recommend Sheik....
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Jul 03, 2017
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Dear H Nanda,
We are delighted to read that our Property Management Team achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 29,2017
Jun 29,2017
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I have been renting from Dexters for over 8 years now and have no complaints. Property manager Sheikh is always polite & helpful. Would definitely recommend them....
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Comment on agent fees
I believe they very fair & very competitive with their fees in comparison to other agents.
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Jun 30, 2017
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Dear Egle,
We are delighted to read that our Hanworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 08,2017
Jun 08,2017
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Great customer service from Dexters, always on hand to answer questions and to quickly and effectively solve issues. My husband and I have been renting this particular property for nearly ten years with no complaints, Helen Vangrove our Property Inspector makes regular, planned visits and ...
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Jun 13, 2017
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Dear Leanne,
We are delighted to read that our Property Management Team achieved our aim of delivering a five star service.
Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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