Portico
Battersea, London, SW11
3.6/5, 54 reviews
72% recommended
0% lettings valuation accuracy
52% lettings fee satisfaction

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“Please avoid whether you are a tenant or a landlord. ......”

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Feb 17,2020
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By: 'Karina'
Feb 17,2020
2 people found
this helpful
Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific its absence, moreover contract bleach as well. Do they actually pay for good reviews as we have nothing good to say after over a year of tenancy .... We moved into an executive 1 bed flat at Battersea paying around 2k a month. We were suspicious from the very beginning: a viewing cancelled on the day, property reappeared after a failed offer. As many of us in London, when it comes to property market we decide to give it the benefit of the doubt. We ended up paying the highest referencing fees ever, Portico wasted 6 weeks before they actually started the process (the agency even casually emailed my manager asking bluntly whether I will pass my probation). Check-in report picked up 21 maintenance issues, not to mention it did not include meter readings or entry codes to the building. 6 months into the tenancy and only one maintenance issue has been addressed, on the top of unanswered calls and emails. When we officially requested landlord's contact details (on two occasions), as they were not mentioned in the tenancy agreement, Portico just ignored our requests. Later I saw our property advertised in lettings, never mind we were still within a break clause. When I called up to enquire a week later as a potential tenant, I was told it was rented out a day ago and luckily they have 'even better property for me with a similar school conversion layout' - what? When I asked for an official explanation from the branch manager, this time as an existing tenant, I was told it was a technical error and all their property adverts went live overnight - what a lie, does it really take a week to notice! Naturally we decided to move out as soon as the break clause was over not to deal with all this nonsense. To our big surprise, Portico decided to avoid any conversations about deposit repayment. When we reached a 2 months mark from moving out date, we refused to follow Portico instructions to wait further (God knows why - they still have not provided a single quote even if they wanted to make any deductions) and went straight to the deposit protection scheme (if you cross a 3 months mark, deposit protection scheme can not help you - how sneaky of Portico). Luckily, a couple of months later with TDS help we got all our money back, even though Portico tried to bill us for repairs which were flagged in their own check-in report. Being a landlord as well as a tenant ourselves we have never came across such appalling agency as Portico. Please avoid at all cost!
Comment on agent fees
Too high, not to mention a lack of service and a lack of professionalism
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Latest Reviews

View all Reviews 54
20th Jan 2023
reviewed by 'Joan Anderson'
“I have let my flat in South London through Portico for many years as I live outside Japan. They are ......”
17th Feb 2020
reviewed by 'Karina'
“Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific its absence, ......”
16th Oct 2018
reviewed by 'Jack'
“My flatmate and I moved out of our property over a month ago and are yet to receive our deposit. ......”
2nd Oct 2018
reviewed by 'Ivan'
“Avoid at all costs. In six years living in London this is the worst agency I have ever had to ......”
18th Aug 2018
reviewed by 'Ryan'
“Very unprofessional individual, to call up clients and be straight up rude as we haven't wanted to proceed with a ......”
24th Feb 2018
reviewed by 'Tenant'
“Tenants wear heavy fees E.g.£525 to replace a tenant mid-tenancy. Good for the agent, bad for your tenants....”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Portico
129 Northcote Road
Battersea,London
Greater London
SW11 6PS
020 7738 1538

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 52% £765 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 2 31 12 0 0 0 0 1 1
Areas covered
  • SW11
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Clapham, SW4
Dulwich, SE22

“Bad at dealing with property management issues...”

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Jan 20,2023
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Medleen
By: 'Joan Anderson'
Jan 20,2023
0 people found
this helpful
I have let my flat in South London through Portico for many years as I live outside Japan. They are often very bad at dealing with issues in the flat and communicating and it is very hard to track your contact there down when problems ...
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“Please avoid whether you are a tenant or a landlord. ......”

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Feb 17,2020
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By: 'Karina'
Feb 17,2020
2 people found
this helpful
Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific its absence, moreover contract bleach as well. Do they actually pay for good reviews as we have nothing good to say after over a year of tenancy .... ...
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Comment on agent fees
Too high, not to mention a lack of service and a lack of professionalism
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“Avoid using Portico property...”

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Oct 16,2018
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Medleen
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Mckenzie
By: 'Jack'
Oct 16,2018
2 people found
this helpful
My flatmate and I moved out of our property over a month ago and are yet to receive our deposit. There has been a distinct lack of contact since we moved out up until a couple of days ago. Medleen from the Battersea office (even ...
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Comment on agent fees
Extortionate
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“Stay away...”

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Oct 02,2018
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By: 'Ivan'
Oct 02,2018
1 people found
this helpful
Avoid at all costs. In six years living in London this is the worst agency I have ever had to deal with. All they are there for is to make as much money as possible without providing the basic services they should. An example? We ...
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Comment on agent fees
Horrible. For the renewal they suddenly came up with £330.00 to pay to change the name of the tenant, plus £250.00 of exiting fee.
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“Unprofessional, rude service - NEEDS training...”

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Aug 18,2018
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By: 'Ryan'
Aug 18,2018
3 people found
this helpful
Very unprofessional individual, to call up clients and be straight up rude as we haven't wanted to proceed with a flat is ridiculous. To demand and constantly say "i don't understand" shows a lack of sales training and someone who generally can't take rejection. Its ...
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Comment on agent fees
bad
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“Tenants wear heavy fees E.g.£525 to replace a tenant ......”

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Feb 24,2018
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By: 'Tenant'
Feb 24,2018
4 people found
this helpful
Tenants wear heavy fees E.g.£525 to replace a tenant mid-tenancy. Good for the agent, bad for your tenants....
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Comment on agent fees
Tenants wear heavy fees - extortionate if any change is needed. E.g. £525 to replace a tenant mid-tenancy. Good for the agent, bad for your tenants who are let feeling vulnerable and hopeless in these situations. Let's hope the government legislation on agents fees comes through sooner rather than later!
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“From my experience PORTICO is probably the worse agency ever ......”

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Feb 15,2018
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By: 'Award-winning'
Feb 15,2018
7 people found
this helpful
From my experience PORTICO is probably the worse agency ever and if I could post a review with no star I would do it. The first month I moved in my flat I had no hot at all (In April, I let you imagine the ...
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“As a group of 4 we rented a place with Portico ......”

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Jan 11,2018
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By: 'Charles'
Jan 11,2018
1 people found
this helpful
As a group of 4 we rented a place with Portico and agreed a contract and move date. We moved in to a house with no professional clean provided and seven months later we still have not received the cleaning as set out in contract (professional ...
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Comment on agent fees
Fair
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“A week in the property and we have a broken ......”

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Oct 12,2017
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By: 'Ivan'
Oct 12,2017
2 people found
this helpful
A week in the property and we have a broken fridge that never worked, a broken wardrobe, holes in walls and NO ONE has been doing anything about it from the agency. We have called, emailed, asked for an update and never received an answer. ...
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Comment on agent fees
No agency fees paid
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“As a tenant in a Portico managed property for over 5 ......”

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Jun 26,2017
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By: 'landlords_dream'
Jun 26,2017
6 people found
this helpful
As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent. Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of ...
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“While looking for a flat Portico were very helpful and ......”

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Sep 09,2016
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By: 'Alex'
Sep 09,2016
0 people found
this helpful
While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate ...
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“Whilst the process of securing our rented flat with Portico ......”

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Aug 10,2016
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By: 'Emma'
Aug 10,2016
4 people found
this helpful
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has ...
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“We generally had a really positive experience renting a property ......”

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Jun 28,2016
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Holly
By: 'Katie'
Jun 28,2016
0 people found
this helpful
We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight ...
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“Portico is the most useless and unhelpful ever! They tricky ......”

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Jun 10,2016
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By: 'Ela'
Jun 10,2016
9 people found
this helpful
Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very rude!...
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By: Medleen Brereton
Jun 21, 2016
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Hello Ela, I'm really sorry to hear you are disappointed with Portico's service. We usually pride ourselves on being helpful and approachable so I would like to look into this as soon as possible. It would be great if you could tell me the best time to call so we can discuss your concerns. Kind Regards, Medleen ...

“This was my first experience going through an estate agent ......”

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May 04,2016
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Mckenzie
By: 'Becky'
May 04,2016
0 people found
this helpful
This was my first experience going through an estate agent to rent a flat but the entire process was smooth and efficient from start to finish. I was out of the country for half of the process but Mckenzie made sure to keep both of ...
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“Portico has nice, spacious, bright and well-maintained properties. Good price-quality ......”

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Jan 04,2016
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Mckenzie
By: 'Gareth'
Jan 04,2016
0 people found
this helpful
Portico has nice, spacious, bright and well-maintained properties. Good price-quality found when at least renting a property. Very professional, helpful and patience staff...
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Comment on agent fees
Standard fees
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“Portico were extremely helpful in finding us a 2 bedroom property. ......”

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Oct 26,2015
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By: 'Alex'
Oct 26,2015
0 people found
this helpful
Portico were extremely helpful in finding us a 2 bedroom property. Emma was easy to contact and very helpful arranging paperwork and answering any questions we had regarding moving in to our property. Thanks very much...
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“We had a wonderful experience Portico, who helped us find ......”

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Oct 07,2015
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Holly
By: 'Genevieve'
Oct 07,2015
0 people found
this helpful
We had a wonderful experience Portico, who helped us find our beautiful new flat. The process was more complicated than usual for various reasons but Emma, Goda and the team made it seem painless. Having experienced some mediocre agencies in the past, we were really ...
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“The move to the new place was very smooth. We ......”

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Apr 21,2015
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Holly
By: 'Piotr'
Apr 21,2015
0 people found
this helpful
The move to the new place was very smooth. We have got a great deal of assistance from Holly with all paperwork sent to us on time with proper explanation of what have to be done and by when. We were contacted by Portico (Edmund ...
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“In this review I mainly want to report about how ......”

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Apr 14,2015
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By: 'Max'
Apr 14,2015
17 people found
this helpful
In this review I mainly want to report about how Edmund Cude is handling maintenance issues or even not handling them. During my tenancy, which I ended after 10 month using my break clause, I had several maintenance issues. It usually took several notifications from my ...
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What agent could do to change your mind?
Proper feedback and adequate response time are basic for good maintenance, especially when it is about the heating system during the winter period. Here and in other maintenance issues the agency failed.
Attached Filesnbsp;
Comment on agent fees
Whatever they charge for maintenance is far too much for the service they provide to tenants.
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By: Emma
Apr 16, 2015
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Hello Max, I'm really sorry to hear you were disappointed with Edmund Cude's service. We usually pride ourselves on being communicative and resolving maintenance issues quickly, but it seems this has not been the case with your property on Northcote Road. I will do my best to find out why your issues were not dealt with sufficiently. I've forwarded your feedback on to the property management team to see if there's anything they can do. Once again we're so sorry for the inconvenience th ...

“Edmund Cude and their agent Holly Pollock were helpful, professional ......”

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Mar 30,2015
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Holly
By: 'Catherine'
Mar 30,2015
0 people found
this helpful
Edmund Cude and their agent Holly Pollock were helpful, professional and thorough during the letting process. Holly found the perfect flat to match our needs. She was always available to answer any question and explained the process clearly. The legal staff were also quick and ...
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“Edmund Cude have been extremely helpful throughout the entire letting ......”

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Feb 22,2015
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Holly
By: 'Hannah'
Feb 22,2015
0 people found
this helpful
Edmund Cude have been extremely helpful throughout the entire letting process. It was quick and easy to arrange a viewing and contracts were sorted promptly. Holly our agent was a wonderful help, arranging extra viewings once we had sorted our contract to ease our moving ...
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By: Emma
Jun 04, 2015
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...

“My flat mate and I approached Edmund Cude to view ......”

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Feb 11,2015
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Adam
By: 'Hannah'
Feb 11,2015
0 people found
this helpful
My flat mate and I approached Edmund Cude to view a property in the Clapham Junction area in January 2015, they arranged a prompt viewing for the property we were keen on seeing and moved swiftly to help us secure a property we wanted to put ...
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Comment on agent fees
would expect to pay this much for a house of this quality in the area.
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“Absolutely terrible from the moment we moved in to the ......”

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Nov 21,2014
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By: 'Anon'
Nov 21,2014
5 people found
this helpful
Absolutely terrible from the moment we moved in to the moment we left and afterwards, There was a delay with all the paper work when we moved in, then whilst we were tenants the were so slow when we reported a problem, moving out was ...
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“Charlotte understood very well what I was looking for, and ......”

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Jun 03,2014
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By: 'Remy'
Jun 03,2014
0 people found
this helpful
Charlotte understood very well what I was looking for, and she has shown me flats that were perfectly suitable right from the start. She was very available and flexible on the timing, so that I could visit the flats after my hours of work. She ...
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“Charlotte Joy was a great pleasure to work with. She ......”

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May 14,2014
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By: 'Jenny'
May 14,2014
0 people found
this helpful
Charlotte Joy was a great pleasure to work with. She was always on time and very patient even when I asked to return to the property a number of times. She made the whole experience much easier to handle by always keeping us informed of ...
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“I have been with Edmund Cude for over 3 years now ......”

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May 12,2014
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By: 'Adam'
May 12,2014
0 people found
this helpful
I have been with Edmund Cude for over 3 years now and was delighted with my most recent dealings with them. Charlotte Joy was brilliant in securing the desired property in extemely quick time. Nicola Murphy in the Paralegal team was also particularly helpful when facilitating ...
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“My experience with Charlotte at Edmund Cude was amazing. Charlotte ......”

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May 09,2014
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By: 'Kim'
May 09,2014
0 people found
this helpful
My experience with Charlotte at Edmund Cude was amazing. Charlotte kept us up to date through out our application process and even came up with alternatives should our property of choice become unavailable. I would happily recommend Edmund Cude to my family and friends....
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“We would highly recommend Adrian at Edmund Cude. He is ......”

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Apr 08,2014
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By: 'LjP'
Apr 08,2014
0 people found
this helpful
We would highly recommend Adrian at Edmund Cude. He is certainly the best agent we have dealt with during our search for a new property. He was polite and well informed about the property and did a great job at keeping us up to date ...
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“A very positive experience (and in stark contrast to other ......”

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Nov 30,2013
Minithumbup
By: 'Paul'
Nov 30,2013
0 people found
this helpful
A very positive experience (and in stark contrast to other agents I had come into contact with in previous weeks). Attentive and professional throughout. Highly recommended...
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Staff picture Harry
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Staff picture Mckenzie
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Staff picture Medleen
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:16 PM 30/10/2017 by allAgents

Awards won by Portico, London SW11 6PS



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