Freshwater Property Management
London, WC2H
1.2/5, 26 reviews
4% recommended
33% lettings valuation accuracy
14% lettings fee satisfaction

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“Freshwater? More like Pond Scum. I had dealings with these ......”

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Nov 22,2012
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By: 'Noel'
Nov 22,2012
22 people found
this helpful
Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort.

Most of the time they fail miserably to carry out essential maintenance and repairs on their properties, and when they do get around to carrying out any work, tenants can expect exhorbitant service charge bills, for instance, they installed new windows in our complex and the resulting service charge bill fo a one-bedroom apartment was up by £13k, and that was well in excess of 10 years ago. I'd hate to think what these sharks are charging now. As a comparison, I've recently replaced the windows in my current 4-bed house with triple-glazed wooden windows and did so for not that much more than the amount I was charged by Daejan/Highdorn/Freshwater for two large windows and one small window (all PVC) almost 15 years ago.

If you need to extend your lease with these bottom feeders, then prepare to be put through the mill. I was quoted in excess of 70% of the then market value of the apartment for a 99-year lease extension. If you try to buy out your leasehold, be aware of the fact that they frequently own several properties in the complexes they "manage" and will use the votes from those properties to skew the result of the ballot.

Avoid them like the plague. Come to think of it, they are little more than a plague.
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Latest Reviews

View all Reviews 26
12th Sep 2023
reviewed by 'Mr Laurence Burrows'
“These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by ......”
1st Apr 2023
reviewed by 'John'
“I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and ......”
23rd Jun 2022
reviewed by 'hossien'
“I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE ......”
7th Mar 2022
reviewed by 'Doug'
“The worst property management company I've ever had to deal with. Not that this is a surprise from looking at ......”
5th Sep 2021
reviewed by 'Stephen William Davis'
“This company are an absolute disgrace they `managed` my commercial property in Heaton Moor in Stockport Greater Manchester they charged 16,000 ......”
31st Jul 2021
reviewed by 'LGL'
“It’s a shame Zero stars wasn’t an option.There’s a reason their staff turnover is so high, ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Freshwater Property Management
158 - 162 Shaftesbury Avenue
Caring Crosss,London
Greater London
WC2H 8HR
020 7836 1555

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 14% £1,000 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 0 5 0 0 0 0 1 16
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Croydon, CR0
London, NW11
London, W14
London, WC2H
Sutton Coldfield, B76

“These people are absolute crooks. They hyper ......”

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Sep 12,2023
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By: 'Mr Laurence Burrows'
Sep 12,2023
7 people found
this helpful
These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by the home owner's association and when asked to justify their costings they just repeated ignore you until finally demanding payment under threat of legal action. ...
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“I have owned a property managed by the Freshw......”

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Apr 01,2023
Minithumbup
By: 'John'
Apr 01,2023
0 people found
this helpful
I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and professional. I made a recent enquiry regarding the fitting of a heat pump and received a reply the next working day....
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“I DO NOT KNOW WHERE TO START THEY SHOULD NOT ......”

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Jun 23,2022
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By: 'hossien'
Jun 23,2022
15 people found
this helpful
I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE GOING TO SEE MY MP AND ASK FRESHWATER BE INVESTIGATED, I HAVE BEEN TRYING TO SELL MY FLAT FIRST QUESTION FROM THE BUYER IS I ...
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“Rude, aggressive, morally dubious and incompetent....”

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Mar 07,2022
Minithumbdown
By: 'Doug'
Mar 07,2022
9 people found
this helpful
The worst property management company I've ever had to deal with. Not that this is a surprise from looking at the other reviews. Rude, aggressive, morally dubious and, worst of all, incompetent. Every time I had to deal with an employee that was none of ...
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“This company are an absolute disgrace they `m......”

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Sep 05,2021
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By: 'Stephen William Davis'
Sep 05,2021
16 people found
this helpful
This company are an absolute disgrace they `managed` my commercial property in Heaton Moor in Stockport Greater Manchester they charged 16,000 pounds for repairs in one year for 10 plus shops each for replacing some railings and marking out car park. They have one intention only which ...
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By: Diane De Marzo
Oct 19, 2021
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I agree entirely. Very similar experience ...

“It’s a shame Zero stars wasn’t an option......”

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Jul 31,2021
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By: 'LGL'
Jul 31,2021
7 people found
this helpful
It’s a shame Zero stars wasn’t an option. There’s a reason their staff turnover is so high, and they’ve had an awful reputation for so many decades. Vile company. I wouldn’t touch them with a barge pole ever again....
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“Awful is an understatement...”

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May 18,2021
Minithumbdown
By: 'April'
May 18,2021
7 people found
this helpful
I would rate FreshWater a zero if possible. They treat the lease holders as cash cows, continually do building work, with their own contractors who bill far far above the going rate for substandard work. They ignore emails, if you do get a response it’...
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“The most incompetent people, extremely rude a......”

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Jan 19,2021
Minithumbdown
By: 'Fabiola'
Jan 19,2021
5 people found
this helpful
The most incompetent people, extremely rude and disrespectful. This agency company is a joke. No one ever replies to any of our requests of phone calls. 1 start it's even too much as rating....
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“Please READ!...”

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Mar 14,2019
Minithumbdown
By: 'Bad!'
Mar 14,2019
9 people found
this helpful
I represent a Residents Association of a property managed by Freshwater. We have read your reviews and know exactly how you feel! They have been overcharging us and providing us with poor building maintenance and upkeep for years. We are sick of it and intend ...
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Atrocious
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“Scam. In synopsis the worst experiences for decades. Not trustworthy. Hard to find. Never reply emails...”

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Oct 03,2018
Minithumbdown
By: 'Mark'
Oct 03,2018
6 people found
this helpful
The worst and idiotic unresponsiveness with rude dismissive attitude and apathy to all problems Safety of properties and residents compromised for years without any action. They are all in stupor there Maybe they should share what they are on! Avoid them at all costs Their ...
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Comment on agent fees
Huge fees for stupid things without consulting us
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By: Anti Freshwater Residents Association
Mar 14, 2019
View all comments (1)
Hello, I represent a Residents Association whose members have also had awful experiences at the hands of Freshwater. The company has showed us complete contempt and disregard concerning our buildings upkeep, maintenance and safety. They are rude, unresponsive and extortionate. We are mounting a legal challenge and have sought consultation, they will try and bully us with their financial clout however if we band together, we can support each other in gathering evidence against them. If you are ...

“OVERBILLING IS A CRIMINAL OFFENCE...”

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Aug 16,2018
Minithumbdown
By: 'Scammed'
Aug 16,2018
7 people found
this helpful
We have been overcharged for at least 8 years - between 130,000 to 150,000 per year for service charge. Over 10 years we paid about £10,000 per year for a run down building on the North Circular road, (this is not Kensington or Chelsea). Examples : They put a new boiler,...
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Comment on agent fees
Extortionate fees
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“They are absolutely horrible landlords. I rented one of their ......”

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Oct 23,2017
Minithumbdown
By: 'Tom'
Oct 23,2017
6 people found
this helpful
They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about ...
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Comment on agent fees
I would not want to pay for the horrible services.
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“Terrible company , they bleed you dry. They must have policies ......”

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Mar 26,2016
Minithumbdown
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George
By: 'Tennant'
Mar 26,2016
19 people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
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Comment on agent fees
EXTREMELY BAD
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By: Lucinda
Nov 22, 2017
View all comments (1)
Tryst me when I say they have no policies or procedures. Very out-dated office. ...

“This terrible company fails at every point to manage their ......”

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Feb 15,2015
Minithumbdown
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Patricia
By: 'Freshwater's'
Feb 15,2015
10 people found
this helpful
This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health and safety, ...
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What agent could do to change your mind?
They could have done their job.
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“They don't even do the minimum of maintenance, bill for ......”

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Oct 05,2014
Minithumbdown
By: 'P***water'
Oct 05,2014
10 people found
this helpful
They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why) The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater ...
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“Freshwaters is absolutely the worst managing agency - they are ......”

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Aug 29,2014
Minithumbdown
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Ian
By: 'AgainstFreshwaters'
Aug 29,2014
22 people found
this helpful
Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way ...
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“Originally managed (managed in name only) by Freshwater and subsequently ......”

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Aug 04,2014
Minithumbdown
By: 'Victoria'
Aug 04,2014
12 people found
this helpful
Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too long - just total ...
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“Freshwater are terrible agents they have charged me over the ......”

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May 09,2014
Minithumbdown
By: 'Keith'
May 09,2014
8 people found
this helpful
Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years it is now 2014 and I've been told that the ...
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What agent could do to change your mind?
Listened to me
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“They are the worst company ever. It took us a ......”

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May 05,2014
Minithumbdown
By: 'Dave'
May 05,2014
17 people found
this helpful
They are the worst company ever. It took us a court case and 3 years to extend our lease. they just kept asking for more more more. rude and unhelpful staff; unreasonable fees to let out your own property; 130 pounds just to answer the most basic ...
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By: Bernie H
Mar 11, 2017
View all comments (3)
We are currently going through the same nightmare of trying to extend our lease with Freshwater. If you really must go down this path make sure you use a solicitor who is a specialist in Lease Law and that is fully aware of Freshwater's reputation. They are the absolute pits to deal with. Beware of very over rated valuations from their surveyors, non-communication and downright obstruction! ...

“Freshwater are less than useless and you can never get ......”

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Jan 05,2013
Minithumbdown
By: 'fedupwithfreshwater'
Jan 05,2013
13 people found
this helpful
Freshwater are less than useless and you can never get a straigh answer from anyone - I am still waiting for a reply to a letter sent 9 September 2012....that said they are very quick to harrass and bully you for excessive charges which I'm not ...
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What agent could do to change your mind?
totally alter their customer service and adopt a more professional, transparent and more ethical approach when dealing with leaseholders who effectively are the one's stumping up considerable fees to freshwater. Also take a pro-active approach to maintaining buildings rather than having to be asked to do something by residents who then have to endure lengthy delays to see if anything is done.....they are positively mickey mouse
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“Sadly can only re-iterate the other reviews on Freshwaters or ......”

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Jan 04,2013
Minithumbdown
By: 'Julie'
Jan 04,2013
15 people found
this helpful
Sadly can only re-iterate the other reviews on Freshwaters or one of their many subsidiaries inadequately explained excess charges and the run down condition of the 18 storey block in which I reside. Thanet District Council is our Superior Landlord therefore have a moral if not ...
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“Freshwater? More like Pond Scum. I had dealings with these ......”

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Nov 22,2012
Minithumbdown
By: 'Noel'
Nov 22,2012
22 people found
this helpful
Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort. Most of the time ...
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“Absolutely agree with all the comments on here... but don't ......”

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Sep 26,2011
Minithumbdown
By: 'Simon'
Sep 26,2011
11 people found
this helpful
Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. ...
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“The worst services /management company i have ever had to ......”

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Aug 26,2011
Minithumbdown
By: 'kev'
Aug 26,2011
14 people found
this helpful
The worst services /management company i have ever had to deal with . Dont do anything about anything - they take your money for service charges and when you have something to report they sit back on it and you have to constantly chase them. No ...
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“After years of frustration about their poor service and excessive ......”

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Aug 12,2011
Minithumbdown
By: 'never'
Aug 12,2011
15 people found
this helpful
After years of frustration about their poor service and excessive charges we jointly with all other leaseholders exercised our Right To Manage. However, 8 months after transferring the management to a new agent, we are still battling to get a response from Freshwater to transfer monies ...
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“...”

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Nov 30,2010
Minithumbdown
By: 'Donatello'
Nov 30,2010
3 people found
this helpful
...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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