80% lettings valuation accuracy
64% lettings fee satisfaction
Feb 02,2020
Feb 02,2020
2
people found
this helpful
this helpful
DO NOT RENT FROM THIS AGENCY! Unless you want to lose your money! They are huge scammers and certainly one of the dreadful and incompetent places I have ever had the misfortune to deal with!!
I cannot even begin to explain how many times they failed as an agency. The largest things being:-
1. Lying about protecting the deposit, it was not registered with a deposit scheme; which is criminal offence by the way. The funds disappeared and only upon opening a claim with the small claims court did they make ham-fisted attempt to resolve it.
o They threatened with closing the company so that we would not receive our deposit
o Asked us to close the claim with the court and then they would pay the money despite denying they owed it for weeks.
o Introduced a “free-lancer” to assist resolution who operated under a personal email address, very suspicious.
o Six months later with a lot of stress and negotiations we managed to get our deposit thanks to the claim.
2. Upon moving in the place was disgusting, we had to pay for our own cleaning, and they had the gall to try and charge us for checkout cleaning
3. Left us without hot water which is a basic right under landlord/tenant contract, for a month and a half (again only fixed when a claim was lodged with environmental health)
4. Doors broken, tiles broken, damp, I could go on and they had the audacity to try and make us pay despite raising them. Then threatening us with bad reference for refusing to pay.
I can go on and on, but I think you get the point. Save yourself the trouble, not all landlords are as unscrupulous as these, do the necessary research beforehand!
Regards,
Monika Karanedeva
*we are happy to provide all evidence to the above
I cannot even begin to explain how many times they failed as an agency. The largest things being:-
1. Lying about protecting the deposit, it was not registered with a deposit scheme; which is criminal offence by the way. The funds disappeared and only upon opening a claim with the small claims court did they make ham-fisted attempt to resolve it.
o They threatened with closing the company so that we would not receive our deposit
o Asked us to close the claim with the court and then they would pay the money despite denying they owed it for weeks.
o Introduced a “free-lancer” to assist resolution who operated under a personal email address, very suspicious.
o Six months later with a lot of stress and negotiations we managed to get our deposit thanks to the claim.
2. Upon moving in the place was disgusting, we had to pay for our own cleaning, and they had the gall to try and charge us for checkout cleaning
3. Left us without hot water which is a basic right under landlord/tenant contract, for a month and a half (again only fixed when a claim was lodged with environmental health)
4. Doors broken, tiles broken, damp, I could go on and they had the audacity to try and make us pay despite raising them. Then threatening us with bad reference for refusing to pay.
I can go on and on, but I think you get the point. Save yourself the trouble, not all landlords are as unscrupulous as these, do the necessary research beforehand!
Regards,
Monika Karanedeva
*we are happy to provide all evidence to the above
Was this helpful?
Yes
Yes
Jun 04, 2020
I am sorry for your experienceThey are not registered with any organisations like estate agents are meant to be.
They have money from me and are not returning it - court it is
Really poor service and dishonest group of scammers
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
25th Aug 2022
reviewed by 'Sophie'
21st Nov 2021
reviewed by 'Montpelier road'
21st Feb 2021
reviewed by 'James C'
23rd Nov 2020
reviewed by 'Mia'
Opening Hours
Address
Lawson S Stone
475-477 New Cross Road
London
Greater London
SE14 6TA
0208 001 1117
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 64% | £1,100 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 4 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 25,2022
Aug 25,2022
0
people found
this helpful
this helpful
Quick to get me in terrible service from start to finish.
Moved in October 2020 at the height of the pandemic. Was assured the flat would be deep cleaned. I asked to view it before I moved in, this was not granted & the flat was not ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Nov 21,2021
Nov 21,2021
1
people found
this helpful
this helpful
Do notttt rent from here if you want your deposit back!!!!!!! never got our deposit back and landlord Tony Campbell in Purley was a liar and fraud
The estate agent is really unprofessional, rude and never helped us as tenants and took lots in fees ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05,2021
Jul 05,2021
2
people found
this helpful
this helpful
I honestly couldn't recommend this company less.
We rented through them and they are the most unresponsive, unprofessional company we've ever experienced. They made life so difficult for us throughout the time they were our agency. They made constant errors, they ignored all of our ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2021
Feb 21,2021
0
people found
this helpful
this helpful
Thank you guys for helping us find a tenant we NEVER use agents as we find the communication is poor and the fees are way to high for only finding a Tenant.
But i must say you guys surprised me and i am so happy. ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2020
Nov 23,2020
0
people found
this helpful
this helpful
Thank you Lawson S Stone for finding me the perfect tenants for my property I had to rent! I was never keen on working with agents however Lawson S stone has most definitely changed that. They gave me a call on Friday evening then had ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2020
Nov 18,2020
19
people found
this helpful
this helpful
Smooth-talking but ultimately dishonest agents
I'm a Paediatrician by trade, but have a small London-based portfolio
.
I wrote a negative review ~2 months ago but removed it following what I can only describe as an 'intervention/appeal' by LSS' director for me to consider removing it- ...
read full review
read full review
Comment on agent fees
Double-check your bill. Ensure you only pay for services you receive
Was this helpful?
Yes
Yes
Nov 26, 2020
View all comments
(1)
Hello ACG,
My name is Dionne Bishop I am the company Coordinator, I have recently joined the Lawson s stone team to resolve any customer relation issues. I am very sorry that you are Unsatisfied with our services. I can only assure you that we will be working extremely hard to do better and wish you well for the future. ...
Nov 05,2020
Nov 05,2020
0
people found
this helpful
this helpful
Thank you for your hard work Lawson's my new tenants are great, we are very pleased we worked with your company....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 01,2020
Oct 01,2020
0
people found
this helpful
this helpful
Thank you for moving me into our new property Romarno,
We love the place and it means a lot for you securing it for us...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24,2020
Jul 24,2020
0
people found
this helpful
this helpful
Thank you Romarno for finding me my new home, from the minute that we was on the same page about what my requirements were I knew you would find me a place. The process was smooth and I could not be happier by the service.
...
read full review
read full review
Was this helpful?
Yes
Yes
May 25,2020
May 25,2020
0
people found
this helpful
this helpful
I have been a tenant for the last year and a half and we have bought our own house. The team was very responsive to any issues with the property that I had. Also when it came to the end of my tenancy it was ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04, 2020
View all comments
(1)
That is very surprising, when they do not protect deposits or do contracts. You are not being truthful ...
May 02,2020
May 02,2020
4
people found
this helpful
this helpful
if i can give them no start i would defo do that!
full of lies and misrepresentations, such company and people behind it should not be in the trade.
if you are also a victim of them, please contact me, lets act together: super12345123@gmail....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2020
Apr 10,2020
2
people found
this helpful
this helpful
Rogue estate agent, trick me into paying holding deposit and refuse to return deposit after informing me Landlord was not willing to rent property
They cannot be trusted...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08,2020
Apr 08,2020
0
people found
this helpful
this helpful
Great customer service, always kind and friendly to talk to, I have had no issues with these guys since letting out my property always there when I need help. Thanks guys...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
Great service provided from the day of viewing the property up until moving in. The process was explained to me which made it very easy to understand and helped make me move in such a smooth process.
I love the flat highly recommend these guys...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02,2020
Feb 02,2020
2
people found
this helpful
this helpful
DO NOT RENT FROM THIS AGENCY! Unless you want to lose your money! They are huge scammers and certainly one of the dreadful and incompetent places I have ever had the misfortune to deal with!!
I cannot even begin to explain how many times they ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04, 2020
View all comments
(2)
You should go to the papers and all the governing organisations. They will want to know the seriousness of your story.
They agents use different names in their email and work at a run down cafe (thats their ‘office’) ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:24 AM 16/09/2019 by heather heather
Best Letting Agent in SE14 
They agents use different names in their email and work at a run down cafe (thats their ‘office’)