100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
75% lettings fee satisfaction
Jan 29,2020
Jan 29,2020
3
people found
this helpful
this helpful
My friends and I travelled all the way to Scunthorpe from London to view a property which details was confirmed by agency staff "Rebecca" via email a few days prior to the viewing and text message the day before viewing.
When we were in front of the property at the viewing time I called the office to find out when they were coming to show us the property but person on the phone asked me "is the viewing today?" when I replied yes she put me on hold and then said "the viewing has been cancelled" without giving me a reason.
Then we visited their office and asked Rebecca why we were not informed about the cancellation? she replied just now it has been cancelled, but when we said we didn't see any signboard in front of the property she kept on apologising which was not acceptable because they knew we were coming from London.
Later on we spoke to the manager and she was saying "vendor cancelled the viewing after we called" we could tell they were not telling us the truth, she was apologising too. They do not have any professionalism in their customer service. They don't know how to serve the customer even Manager she just apologising but did not acknowledge we came from London. They did not follow any policy for cancelling a viewing.
We gave our time, effort, took time off from work, and drove 4 hours to view this property only but everything was wasted.
When we were in front of the property at the viewing time I called the office to find out when they were coming to show us the property but person on the phone asked me "is the viewing today?" when I replied yes she put me on hold and then said "the viewing has been cancelled" without giving me a reason.
Then we visited their office and asked Rebecca why we were not informed about the cancellation? she replied just now it has been cancelled, but when we said we didn't see any signboard in front of the property she kept on apologising which was not acceptable because they knew we were coming from London.
Later on we spoke to the manager and she was saying "vendor cancelled the viewing after we called" we could tell they were not telling us the truth, she was apologising too. They do not have any professionalism in their customer service. They don't know how to serve the customer even Manager she just apologising but did not acknowledge we came from London. They did not follow any policy for cancelling a viewing.
We gave our time, effort, took time off from work, and drove 4 hours to view this property only but everything was wasted.
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Latest Reviews
8th Aug 2024
reviewed by 'Jonathan Bray'
5th Aug 2023
reviewed by 'Janet Humphreys'
29th Jan 2021
reviewed by 'Shunene Mcarthur'
28th Jan 2021
reviewed by 'Shania'
3rd Aug 2020
reviewed by 'Natasha'
29th Jan 2020
reviewed by 'Imdad'
Opening Hours
Address
William H Brown
16-18 Oswald Road
Scunthorpe
North Lincolnshire
DN15 7PT
01724781280
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 75% | £600 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 3 | 0 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 08,2024
Aug 08,2024
1
people found
this helpful
this helpful
This company provided extremely poor service, they have been found by the property ombudsman to be negligent in their duties. They failed to get previous landlord or any personal references for the tenant they provided on their 'tenant find service' . They failed to do the ...
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Aug 05,2023
Aug 05,2023
0
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Fantastic service from Reece and Natasha and all the team at William h brown in Scunthorpe. Professional and helpful throughout, always available to talk or for updates - cannot thank them enough....
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Jan 29,2021
Jan 29,2021
0
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My first time with William h brown. Had liz amazing experience from viewing the property to moving in. Very happy and satisfied and was kept up to date all the way through the process. Highly recommend and thank you liz...
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Jan 28,2021
Jan 28,2021
0
people found
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A big big Thank you to Liz and Louise who have been amazing helping us arrange our rental. The nicest agent we’ve dealt with. Constant contact and updates. Helped us understand everything and get everything sorted in good time. Amazing even when technology lets ...
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Aug 03,2020
Aug 03,2020
0
people found
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We just to mention how from start to finish Harley from william h brown was so helpful and professional. Helped me along the way and had me and my family moved into our house within 7 day’s. Any questions they got answered! 100% recommend Thankyou so ...
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Jan 29,2020
Jan 29,2020
3
people found
this helpful
this helpful
My friends and I travelled all the way to Scunthorpe from London to view a property which details was confirmed by agency staff "Rebecca" via email a few days prior to the viewing and text message the day before viewing.
When we were in front ...
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read full review
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Apr 01,2019
Apr 01,2019
1
people found
this helpful
this helpful
I cannot recommend William H Brown enough. From the moment Nicola viewed the house through all the other staff I spoke with at the Scunthorpe branch but in particular Victoria Setford. Nothing was too much trouble (and there was a lot of hurdles to jump ...
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Comment on agent fees
Reasonable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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