0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 27,2020
Jan 27,2020
3
people found
this helpful
this helpful
This company is a mess, and Poor Organisation. I'd suggest them stop adding fake positive reviews themselves.
I've owned a flat A managed by them (unfortunately) since 2017, and have been paying service charges on time etc. I've bought another flat B in the same building since mid 2019. Since then, whenever I received bills from flat A, I'd ask them for bills of flat B. Yet, there was no response, and slowly I forgot about this.
This year, I received bills for flat A, so again, I asked if I needed to pay for flat B, the credit controller, called Mark Cann, told me this 'account has been passed to a solicitor (debt collector)', and asked me to contact them directly! The team was unwilling to solve this themselves, which it's them who messed things up. They're utterly irresponsible and have no idea how to handle fees. I'm waiting for the department manager, Lora Davis' response.
Please, owner of this company give me a formal official explanation and apology / compensation, I guarantee to complain to property ombudsman, if it's not settled in a timely way and up to my satisfaction.
I've owned a flat A managed by them (unfortunately) since 2017, and have been paying service charges on time etc. I've bought another flat B in the same building since mid 2019. Since then, whenever I received bills from flat A, I'd ask them for bills of flat B. Yet, there was no response, and slowly I forgot about this.
This year, I received bills for flat A, so again, I asked if I needed to pay for flat B, the credit controller, called Mark Cann, told me this 'account has been passed to a solicitor (debt collector)', and asked me to contact them directly! The team was unwilling to solve this themselves, which it's them who messed things up. They're utterly irresponsible and have no idea how to handle fees. I'm waiting for the department manager, Lora Davis' response.
Please, owner of this company give me a formal official explanation and apology / compensation, I guarantee to complain to property ombudsman, if it's not settled in a timely way and up to my satisfaction.
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Latest Reviews
31st Aug 2023
reviewed by 'MARTIN BARWELL'
24th Mar 2021
reviewed by 'Sean'
16th Mar 2021
reviewed by 'Kieron'
19th Dec 2020
reviewed by 'Mark'
9th Jul 2020
reviewed by 'Daniel'
Opening Hours
Address
Liv Group
Whitehall Waterfront,2 Riverside Way
Leeds
West Yorkshire
LS1 4EH
0113 831 3300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,000 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 5 |
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Aug 31,2023
Aug 31,2023
1
people found
this helpful
this helpful
Today I lose £12000...
I sought to buy a flat at 16 Silk Mill Elland.All I was seeking was indemnity against The Cladding Costs removals.Nobody is available to talk too and no-one accepts responsibility.My Solicitor is aghast at their service from their Solicitors.Liv......
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Mar 29,2022
Mar 29,2022
1
people found
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1/5allAgents · 9 reviews
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Joanne Borchert
Joanne Borchert
8 reviews·2 photos
just nowNEW
Shockingly inebt, one star undeserved. The Govt needs to regulate such cowboys.
9 months ...
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Mar 24,2021
Mar 24,2021
0
people found
this helpful
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A truly shocking outfit. Charging me twice for after staircasing at when I try to explain Im happy to pay the pro rata fee when adjusted (initial invoice not received) and they say no, hide behind a wall of silence then adjust my invoice to ...
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Mar 16,2021
Mar 16,2021
3
people found
this helpful
this helpful
Terrible mananging agent. don't care about the people that own or live in the building the manage. Lazy. like to drop shock invoices on your for +20% of the service charges. 6 months late with the accounts. absolutely useless, rude and incompetent....
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Dec 19,2020
Dec 19,2020
1
people found
this helpful
this helpful
I have been letting with them for a year and I would rather not move because of hassle... but I HAD TO! No WIFI for 4 months!!! I kept calling and calling and I always get the same answer, it is being sorted. How can a ...
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Jul 09,2020
Jul 09,2020
0
people found
this helpful
this helpful
I feel abit conned having to even give 1 star.
This company have been nothing but trouble since the start of my tenancy, The communication is absolutely awful. Emails aren't responded too and Phone calls aren't picked up. No one seems to want to take responsibility ...
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Jan 10, 2021
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(1)
Absolutely horrific customer service! I have never ever known a company like this. Rude! Never reply and the development is a mess. Avoid avoid avoid!!! ...
Jan 27,2020
Jan 27,2020
3
people found
this helpful
this helpful
This company is a mess, and Poor Organisation. I'd suggest them stop adding fake positive reviews themselves.
I've owned a flat A managed by them (unfortunately) since 2017, and have been paying service charges on time etc. I've bought another flat B in the same building ...
read full review
read full review
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May 03,2019
May 03,2019
1
people found
this helpful
this helpful
I have been renting since 2013 and have never come across such complacency, lack of interest and poor customer service. Please avoid at all costs...
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Apr 17,2019
Apr 17,2019
1
people found
this helpful
this helpful
I have been renting properties as a tenant for almost a decade, and I can unequivocally state that Liv group are by far and away the worst letting agent I have had the misfortune of engaging with.
Liv group actively avoided conducting much need upkeep ...
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Jul 25,2018
Jul 25,2018
0
people found
this helpful
this helpful
Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of ...
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Comment on agent fees
Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.
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Nov 26, 2020
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They are horrible! Managing the apartments based in they get enough complaints regarding an issue.
3 nights of black out in the communal area, pitch black foot path and entrance to the development! Residents walking to and from their apartments in total darkness for over 15 hours of darkness Daily in the past 3 days!
They are only good in charging you the service charge. Terrible service!
AVOID THEM! ...
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