100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction
Jan 23,2020
Jan 23,2020
3
people found
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this helpful
We rented a house through Frank Innes in Heather in June 2018. Never did we know at the time, that we were entering into seven months of complete hell. This house almost sent us to the point of suicide, and put so much strain on our relationship, that we almost split up. I would personally rather have been banged up in Parkhurst for 6 months. You will understand that Frank Innes didn't manage this property. They simply were engaged by the landlady to find her a tenant. We later found out that they had found this woman eight tenants in ten years for the house. All had left following poor living conditions. Every neighbour in the short terrace where this building is situated has been aware of the disreputable nature of both the landlady and Frank Innes as a letting agent. Both are a laughing stock. Within ten days of moving in, we discovered that a leak in the bathroom plumbing was causing the kitchen, below, to flood. We had been on holiday for a week in Devon. Both the landlady and Frank Innes blamed the situation on the previous tenant. Absolute nonsense. We were expected to believe that she had kept a key to the property and had returned to it, in order to put a hole in piping. In fact the poor woman had almost had a breakdown and had reported the landlady, herself, to environmental health. The water ceased to flow. For eight days we were forced to flush toilets with a bucket from the one remaining tap working. The floorboards were collapsing in the downstairs loo. The electrical supply was faulty and only three in thirteen sockets in the kitchen gave a constant electrical supply. Twice our freezer defrosted costing us over £100 in lost food. Builders were sent in to attend to the kitchen which had been flooded. The walls were soaked and thus dehumidifiers were installed to dry them. This necessitated every piece of plaster and tiles removed from the walls. The dehumidifiers failed to work and thus for months they continued to run without any guarantee of recompense for the electricity used. In the end we insisted that we have free rent until the building was rendered habitable. This was agreed to. Frank Innes was supposed to have inspected this property prior to it being rented out. Undoubtedly they will offer it again for letting as soon as we move out next week. They are, in my opinion, totally disreputable. Their concern plainly is deriving profit and they frankly couldn't give a monkey's cus for who they screw over in the process. DO NOT RENT FROM THEM.
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Latest Reviews
1st Jun 2023
reviewed by 'Susan'
27th Jan 2022
reviewed by 'Charlene'
3rd Mar 2021
reviewed by 'Baz.s'
23rd Jan 2020
reviewed by 'Alan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £135,000 | £135,000 |
| Lettings | 0% | 60% | £595 | £735 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 3 | 1 | 0 | 5 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 01,2023
Jun 01,2023
0
people found
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I’ve recently moved into a rental property through Frank Innes. As it’s a new experience for me the letting agents helped me step by step and were extremely helpful. All completed in a week, definitely recommend...
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Jan 27,2022
Jan 27,2022
1
people found
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God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never ...
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Dec 10,2021
Dec 10,2021
0
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Our sale just completed and although living in Ashby-de-la-Zouch we chose the Coalville branch as we'd previously bought the house through Michele.
Both her and Skye have been very helpful and professional whilst dealing with the sale and our buyer
We trust them to deal ...
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Mar 03,2021
Mar 03,2021
0
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The service I received through every step was excellent, we viewed a property a few times had some enquiries, and the agent always obliged getting in contact with us and the vendor nothing was to much trouble for her. My nephew always bought a property ...
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Jan 05,2021
Jan 05,2021
0
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Excellent service throughout
High quality of professionalism and great communication throughout the process.
Very dedicated staff who endeavour to provide a very personal and positive experience.
Even more so throughout the pandemic.
Highly recommend Frank Innes Coalville
Truly five star and more.
Many thanks
Marie...
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Jan 23,2020
Jan 23,2020
3
people found
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this helpful
We rented a house through Frank Innes in Heather in June 2018. Never did we know at the time, that we were entering into seven months of complete hell. This house almost sent us to the point of suicide, and put so much strain on our ...
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Mar 27,2019
Mar 27,2019
2
people found
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this helpful
Trying to buy a property and I had finances arranged and no chain. Caught them out in a lie when they completely fabricated a story whilst arranging viewings and sold to a 'chosen' buyer. In my experience they're just another estate agent that is dishonest ...
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Nov 21,2018
Nov 21,2018
0
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I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
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Comment on agent fees
I was buying so no fees incurred
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Nov 21,2018
Nov 21,2018
0
people found
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I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
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Comment on agent fees
I was buying so no fees incurred
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Nov 21,2018
Nov 21,2018
0
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I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
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Comment on agent fees
I was buying so no fees incurred
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Jun 09,2018
Jun 09,2018
2
people found
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The team at Coalville are not trustworthy. I was proactively invited to view a property that had yet to come on the market - they were apparently at the property taking photos on a particular day so potential buyers could come and have a 'sneaky ...
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Sep 28,2015
Sep 28,2015
2
people found
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If you would like to have constant problems let house from this company. I guarantee that you will live in hell. I have enough them constant harassment and sent my complain to Ombudsmen. You feel like you leave in prison with highly controlled guards. Making ...
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What agent could do to change your mind?
They will never change my mind!Attached Filesnbsp;
Comment on agent fees
Fees are even higher than in London
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Feb 21,2015
Feb 21,2015
3
people found
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This company are very quick to take money off you but very slow to give any refund owed back to you, we are talking months !
they make up allsorts of excuses why your money hasnt been returned ie talk of offshore accounts and red tape , ...
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What agent could do to change your mind?
even if they did change i wouldnt use again so not applicable !Attached Filesnbsp;
Comment on agent fees
had to produce my own personal noddle and experian credit reports to get the house , i thought thats what i was paying fees for ?
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Mar 18,2014
Mar 18,2014
2
people found
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this helpful
I have just purchased a property through Frank Innes & had the pleasure of being looked after in a highly proffesional manor by Chrissy Lowe. Chrissy was very polite understanding & very helpful always getting back to me.
If i sell inthe future i will be calling ...
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Oct 28,2013
Oct 28,2013
0
people found
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Appalling handling of potential sale of our house, we where forced to move estate agent in order to get interest (and sale). We had no confidence in the office staff following feedback from potential buyers that it had taken them weeks to book an appointment ...
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What agent could do to change your mind?
Branch manager should act in a professional manner at all times and not resort to bully boy tactics to attain monies that have not been earned. The Agents complaints procedure requires a radical overhaul as the 'customer' was left with questions completely unanswered..... primarily, how can an investigation into a complaint be carried out by the very individual that is directly involved in the complaint.Attached Filesnbsp;
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Feb 27,2012
Feb 27,2012
6
people found
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terrible customer service ,know body bothered giving us feed back on house we put a offer on to find it as been sold with us not getting a chance to up the offer, worst estare agents ever dealt with in coalvile just a phone call...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
