67% lettings valuation accuracy
68% lettings fee satisfaction
Jan 17,2020
Jan 17,2020
6
people found
this helpful
this helpful
Before I signed a contract and handed over my money to the company, I saw all these reviews and raised my concerns to Chris. He proceeded to have a conversation with me lasting around thirty minutes convincing me and telling me the reviews were all unfair.
I paid the advance payment and was scheduled to move in December 6. On the morning of December 5, I get a call from Ace Relocations saying that I would not be allowed to move in because I failed referencing. Keep in mind that I signed the contract and sent the money to them in November. They therefore had chosen to take my money and tell me at the last minute that I had "failed referencing". Due to their deceit, I incurred costs of over £280 in addition to the advance payment which they refused to refund.
Below is a transcript of the most recent correspondence I had with them.
Me: Good afternoon Chris,
You blocked my number instead of getting back to me over a week ago. I hid my number which resulted in you picking up around five minutes ago but when I started talking, you hung up.
Please be informed that I have contacted a solicitor regarding the issues I discussed with Ace Relocations, particularly with Sophie, several times. I should add that all my attempts to get the issues resolved have gone unnoticed and unanswered by your company.
I have included below, the response which I got from my solicitor.
Dear Ifeoluwa,
Please be informed that we have reviewed the Application for Licence Agreement attached to your mail. We have made the following observations;
1. Under the Advance Payment Terms and Conditions and in Clause 2; it is stated that payment does not mean that you will be granted a license.
2. Clause 3 states that your creditworthiness will be verified. Apparently this can only be done through referencing by your financial institution, or contacting your formal landlords if any, and/or your employers.
3. Clause 5 listed conditions under which the Advance Payment would be retained by Ace Relocation International.
4. There is no where it was stated that failure of referencing would give the property company the right to retain the advance payment.
5. We do not want to assume that failure of referencing is subsumed in any of items (a) to (e) of clause 5 when it was not so stated expressly.
Conclusion:
We are of the opinion that you could recover the advance payment though you might not recover other sundry expenses
We therefore advise you to apply for a refund of the advance payment made by you. In the event that they insist that you do not have a right to recover same, concrete reasons should be given for their position.
Thank you.
I have attached a copy of the agreement which I signed when I paid the advance fee. I look forward to getting a response on the matter or I will be taking this dispute further.
Thank you.
Ifeoluwa Taiwo.
They responded with: Dear Ifeoluwa,
Thank you for your email.
Your advance payment was withheld as you failed referencing.
We spent time completing all paperwork, cancelling viewings and carrying out reference checks so the advance payment convers these cost.
As you failed referencing, this is at no fault of our own and we could not allow you to move into the property.
The advance payment will not be refunded and if you wish to pursue this further, your solicitors can contact myself.
Kind regards,
Melissa Cassidy.
Bottom line, don't trust them. Don't give them your money. Trust the online reviews. They (including Chris the owner) will do and say anything to convince you to part with your money. Once you do, they will proceed to scam you and deceitfully hold on to it without fulfilling their end of the bargain.
I didn't pay heed these reviews. I trusted them and it got me nowhere.
Be smarter than I have been and take your money to a more reputable company.
End of review.
I paid the advance payment and was scheduled to move in December 6. On the morning of December 5, I get a call from Ace Relocations saying that I would not be allowed to move in because I failed referencing. Keep in mind that I signed the contract and sent the money to them in November. They therefore had chosen to take my money and tell me at the last minute that I had "failed referencing". Due to their deceit, I incurred costs of over £280 in addition to the advance payment which they refused to refund.
Below is a transcript of the most recent correspondence I had with them.
Me: Good afternoon Chris,
You blocked my number instead of getting back to me over a week ago. I hid my number which resulted in you picking up around five minutes ago but when I started talking, you hung up.
Please be informed that I have contacted a solicitor regarding the issues I discussed with Ace Relocations, particularly with Sophie, several times. I should add that all my attempts to get the issues resolved have gone unnoticed and unanswered by your company.
I have included below, the response which I got from my solicitor.
Dear Ifeoluwa,
Please be informed that we have reviewed the Application for Licence Agreement attached to your mail. We have made the following observations;
1. Under the Advance Payment Terms and Conditions and in Clause 2; it is stated that payment does not mean that you will be granted a license.
2. Clause 3 states that your creditworthiness will be verified. Apparently this can only be done through referencing by your financial institution, or contacting your formal landlords if any, and/or your employers.
3. Clause 5 listed conditions under which the Advance Payment would be retained by Ace Relocation International.
4. There is no where it was stated that failure of referencing would give the property company the right to retain the advance payment.
5. We do not want to assume that failure of referencing is subsumed in any of items (a) to (e) of clause 5 when it was not so stated expressly.
Conclusion:
We are of the opinion that you could recover the advance payment though you might not recover other sundry expenses
We therefore advise you to apply for a refund of the advance payment made by you. In the event that they insist that you do not have a right to recover same, concrete reasons should be given for their position.
Thank you.
I have attached a copy of the agreement which I signed when I paid the advance fee. I look forward to getting a response on the matter or I will be taking this dispute further.
Thank you.
Ifeoluwa Taiwo.
They responded with: Dear Ifeoluwa,
Thank you for your email.
Your advance payment was withheld as you failed referencing.
We spent time completing all paperwork, cancelling viewings and carrying out reference checks so the advance payment convers these cost.
As you failed referencing, this is at no fault of our own and we could not allow you to move into the property.
The advance payment will not be refunded and if you wish to pursue this further, your solicitors can contact myself.
Kind regards,
Melissa Cassidy.
Bottom line, don't trust them. Don't give them your money. Trust the online reviews. They (including Chris the owner) will do and say anything to convince you to part with your money. Once you do, they will proceed to scam you and deceitfully hold on to it without fulfilling their end of the bargain.
I didn't pay heed these reviews. I trusted them and it got me nowhere.
Be smarter than I have been and take your money to a more reputable company.
End of review.
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Latest Reviews
17th Dec 2021
reviewed by 'Ryan'
24th Aug 2021
reviewed by 'Jasmin'
4th May 2021
reviewed by 'LC'
24th Apr 2021
reviewed by 'Kira'
10th Apr 2021
reviewed by 'Graham'
Opening Hours
Address
Ace Relocations Ltd
70 Upper Richmond Road
Putney,London
Greater London
SW15 2RP
02082861607
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 68% | £420 | £1,880 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 51 | 33 | 0 | 0 | 2 | 0 | 5 | 5 |
Areas covered
- South-West London
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 17,2021
Dec 17,2021
0
people found
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Would give minus stars if I could.
250 pounds for this service, and from my experience they do not talk with you unless you message first. When I showed keen interest in a place, while stressing my urgency to find a place, responses were slow and ...
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Aug 24,2021
Aug 24,2021
3
people found
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Avoid this company by any means possible!
If you want to be a landlord that doesn't get paid, or a renter who gets spoken to like a piece of dirt then by all means go with Ace Relocations.
The nice looking pictures and great locations ...
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May 26,2021
May 26,2021
3
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Avoid at all costs. Terrible service. Whenever you need something, they don't reply to the phone nor answer your emails. They change their bank accounts and tell you it will be your problem if you send to the old account but they don't send you ...
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Jun 03, 2021
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I'm in a similar position - they owe me part of my deposit still. I recommend you report them to Trading Standards and let them know your deposit wasn't protected (it's illegal). 'Ace Relocations' have apparently filed for insolvency - they're transferring everything to 'Safe Relocations' - run by the same bunch of cowboys, but trying to cover up their previous mess. ...
May 04,2021
May 04,2021
5
people found
this helpful
this helpful
If I could give them zero stars, I would. Less, even. That would be more accurate. Bottom line - these guys are cowboys. Rumour has it they're about to go bust (if they haven't already) - but are now trying to trade under 'Safe Relocations' ...
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Apr 24,2021
Apr 24,2021
6
people found
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this helpful
I have an extremely bad experience with this agency, since I moved into their property my life turned into a nightmare.
First of all, they say they only let professionals rent out their properties but it is not true.
I lived with a non-professional and ...
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Apr 10,2021
Apr 10,2021
6
people found
this helpful
this helpful
Run away from them if you can!!
I was in a flat with a woman with a mental issue. Literally one woman came one day to speak to her and I heard her saying "if you keep hearing voices call me, your medication will arrive ...
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Mar 24,2021
Mar 24,2021
17
people found
this helpful
this helpful
I am yet another landlord, who is owed a lot of money by Ace Relocations Ltd. Their business approach of taking rent from tenants and not paying landlords is unethical, dishonest and in breach of contract law. Their behaviour, contempt and attitude are also appalling. ...
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Aug 12, 2024
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I had the same experience as many people here. I went to their office to speak to them about a few of the properties that I saw were advertised on gumtree. I was then promised to view 2 properties that I really liked, which was the reason that I decided to pay the £250 sourcing fee. This was a huge mistake as I was not shown either of the properties that were promised, I was then shown 1 alternative property that was just not up to standard at all. The whole time I was only ever shown propertie ...
Mar 15,2021
Mar 15,2021
7
people found
this helpful
this helpful
I had worst experience in being a tenant with this agency.
Contract Issue:
In September 2020, I had signed a contract and moved in on Saturday. In two days later on Monday morning they sent 6 weeks notice to all tenants to vacate the property as the ...
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Apr 10, 2021
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I also am in a similar situation - vacated a room after endless different problems and they are now holding back a portion of the deposit for no good reason. It's illegal for a landlord not to put deposits into a protection scheme and they can be fined for this and have to pay tenants multiples of what they are owed back - report them. The company are obviously very nearly bust though - all of the property owners that they had contracts with are slowly taking their houses / flats back from them ...
Jan 29,2021
Jan 29,2021
4
people found
this helpful
this helpful
I have rented from Ace Relocations, and they still owe me part of my deposit and rent though I have it in writing from them that it will be refunded in full. Noone reacts to emails. To get anything fixed is a quest of impossibility. ...
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Dec 07,2020
Dec 07,2020
7
people found
this helpful
this helpful
Me and my brother just moved out their property because of the many issues Ace Relocations refused to deal with. I had to live with a wasp nest in my room for over a year as they never sent anyone to sort that out. I ...
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Nov 19,2020
Nov 19,2020
3
people found
this helpful
this helpful
The worst company to have as a tenant in a property you own. Steer clear at all costs. They don't pay the rent, they don't fix problems and allow damage to property and they are incredibly rude and arrogant. Do not go near them....
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Jun 09, 2024
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Hi,
Would you be able to discuss your bad experiences?
Thanks ...
“Ace: never repair anything, when they do it can take 5+ months for totally broken shower, they lie constantly, my room never even had a bed on moving in...”
Nov 03,2020
Nov 03,2020
2
people found
this helpful
this helpful
If you want to live somewhere where nothing gets fixed, you don't even get a bed provided on moving in, you're never informed of when major works are getting carried out, and you get told lies all the time, and your phone calls are ignored, ...
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May 21,2020
May 21,2020
5
people found
this helpful
this helpful
I stayed in a flat with Ace Relocations for 6 months between 2019 and 2020. Throughout my tenancy they were very unhelpful and completely unprofessional. During my time with them the only toilet in the flat was blocked and unusable and it took almost a MONTH of me ...
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Mar 03,2020
Mar 03,2020
1
people found
this helpful
this helpful
This was the only property I ever lived where there was a professional fire alarm, fire doors installed, 24 hours emergency number provided so I felt very safe living there....
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Mar 02,2020
Mar 02,2020
1
people found
this helpful
this helpful
Great experience with Ace Relocations, the viewing was well organized, admin went smoothly, they provided free cleaning service, and refunded my deposit in full and in time when I left, highly recommended....
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Mar 02,2020
Mar 02,2020
1
people found
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this helpful
Easy to work with compared to other agents I met before. The staff are friendly and helpful. Most issues were responded to quickly and effectively....
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Feb 27,2020
Feb 27,2020
1
people found
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this helpful
There was a few maintenance issues, which I was told the agency had to always request permission from the landlord, and it took a bit of time sometimes, hence the four star left...
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Feb 25,2020
Feb 25,2020
1
people found
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this helpful
Lovely property and I had very good flatmates, while I only stayed for four months I really enjoyed living there...
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Feb 21,2020
Feb 21,2020
1
people found
this helpful
this helpful
When there is a place of humanity I found it here. ACE Relocation is a buisnis dealing whit a lot of people with different circumstances. And yet I found understanding menagement that tries to help people living "under there roof" . This are people how are ...
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Feb 04,2020
Feb 04,2020
1
people found
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this helpful
Where shall I start..
the room is lovely the house as well , huge HMO good conditions etc
nothing wrong with it, despite the fact that on viewing they sent me a property inspector that bless him he's been so nice, im not going to address ...
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Jan 17,2020
Jan 17,2020
6
people found
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this helpful
Before I signed a contract and handed over my money to the company, I saw all these reviews and raised my concerns to Chris. He proceeded to have a conversation with me lasting around thirty minutes convincing me and telling me the reviews were all ...
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Jan 07,2020
Jan 07,2020
4
people found
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I have been waiting for my deposit back now for over a month even though they have said it will be returned with in 30 days. Even after leaving my bank details and asking for my deposit back I left i the dark.
The owner has ...
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Dec 20,2019
Dec 20,2019
4
people found
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this helpful
If I could give this company a 0 rating I would. I found this company to be useless, inexperienced and deceitful....
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Oct 31,2019
Oct 31,2019
1
people found
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Ace Relocation has managed my house the last 43 months as a professional fare exclusively. Especially Tom Wolfe always looking after closely and regularly updated the records of my property to me. And Chris reported yearly to me . Never missed rental payments from them at all. ...
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Sep 02,2019
Sep 02,2019
3
people found
this helpful
this helpful
Absolutely shocking that this company is still in business. My partner and I rented with them a little while back and I couldn't imagine there is a worse rental company out there. They seem to prey on people who are desperate for a new living ...
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Jul 17,2019
Jul 17,2019
6
people found
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this helpful
Awful, really don't use them. Our property got burgled and they were absolutely awful. Took ages to get the locks changed and gave us no updates or communication. When we contacted them they where rude and seemed like they couldn't care less...
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Jul 11, 2019
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Agreed and they take nearly two weeks for any update which is mainly just; we have let the owner know...... Not helpful ...
Jul 09,2019
Jul 09,2019
0
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I was really struggling to find a good room on my own and I was really happy when I found Ace Relocations! I told them all my requirements concerning location and commute to work and they found me a selection of suitable rooms all within ...
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Jun 10,2019
Jun 10,2019
0
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Dominique in property management is always so helpful when we have an issue, she responded to an issues quickly and sorted issues without delay. A big change from property managers I have dealt with at other agencies!...
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Comment on agent fees
Good
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Jun 10,2019
Jun 10,2019
0
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I have loved my year living with Ace Relocations! The property was lovely and had all new furniture. Having a cleaner has been great as well, especially in a house share. Sad to be leaving and would definitely recommend them....
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Comment on agent fees
GOOD
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May 20,2019
May 20,2019
0
people found
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Brilliant service and Cynthia was truly very patient and professional through the whole process making it all smooth and easy. Would highly recommend Ace Relocations - thanks!...
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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