100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction
Nov 20,2012
Nov 20,2012
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I began letting properties almost by accident in 1985 when I got a teaching job with accommodation provided. Our first letting experience was NOT with Leaders and was not really a happy one - when we returned after 5 years the place was quite a mess and we were told it was what we should expect. In the early 90s we sold that house and bought a better one in Southsea where Leaders was the local agent with the best window. From the beginning we were impressed by everything about them and everything went very smoothly. We mostly had excellent tenants but on the one occasion this was not the case, Leaders dealt with us and the tenants with appropriate sensitivity so that they left with no bad feelings and new tenants were immediately brought in. Meanwhile we had bought another property in Cardiff which we also started to let but with another agent. We had to try three different agents there before we found a satisfactory one and even then it was rather amateur beside the polished professionalism of Leaders. In the new millenium we were able to buy another property in Waterlooville. At first we let it through the agents who had sold us the house but after a year of their fuzzy accounts, unclear communication and excessive charges for minor repairs, we changed to Leaders and everything has run smoothly with them ever since. We also have another flat in Godalming which was originally let by a small family firm (almost as good as Leaders and with some great characters on the staff!) but we were not disappointed when this was taken over by Leaders with their usual efficiency and diplomacy. So from initial advertising to vetting of potential tenants to letting, management, clear accounts and timely communication I have no heisitation in recommending Leaders as top quality letting agents who fully justify their charges. They remove all the strain, stress and uncertainty from me while at the same time keeping me in a position of informed control.
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Latest Reviews
18th Mar 2024
reviewed by 'Andrew Randall'
5th Nov 2023
reviewed by 'Elizabeth'
25th Apr 2023
reviewed by 'Lisa'
5th Apr 2022
reviewed by 'Kiara-Mae Curtis'
9th Mar 2022
reviewed by 'Alisar alasi'
Opening Hours
Address
Leaders
55-59 London Road
Waterlooville
Hampshire
PO7 7EX
02392 240 809
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £200,000 | £310,000 |
| Lettings | 100% | 82% | £680 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 48 | 0 | 8 | 3 | 2 | 0 | 0 | 1 | 1 | 0 |
Areas covered
- PO7
PO9
PO8
GU31
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Mar 18,2024
Mar 18,2024
0
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The property management team where great, Debbie in particular I have had time in 2 Hampshire hospitals ( not to serious)but kept me informed of what was happening and whenever I called she had the answers and upto date with the situation. Her guidance and thoughts ...
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Nov 05,2023
Nov 05,2023
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I have been dealing with Eloise and l had a fantastic and l greatly appreciated your customer service.That was superb.Thank you so much for keeping me updated....
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Apr 25,2023
Apr 25,2023
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I have been dealing with Niki Mihell, excellent service, always keeping me updated on the purchase of my house, with updates, telephone calls and emails, very professional service and polite on the telephone, would recommend to family and friends to use Leaders.
Kind regards
Lisa ...
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Apr 05,2022
Apr 05,2022
0
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The team at waterlooville have been amazing! Eloise has helped myself and my partner find the perfect home. Everything has been stress free and we have been kept in touch through out. I could not thank them enough...
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Mar 09,2022
Mar 09,2022
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I would like to thank everyone in leaders waterloo vill team. They are very supportive and they explained everything to me. Thanks a lot...
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Oct 29,2021
Oct 29,2021
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Impecible service. Elisabeth Coleman has made our transition to renting a new home via Leaders an absolute pleasure. Attention to detail, flexibility and an ability to address questions in a timely manner has been much appreciated. Thank you Elisabeth!...
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Apr 09,2021
Apr 09,2021
0
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I had three valuations from different agents and Annie from Leaders stood out. As a result, I put the house with them and it was sold quickly and efficiently. I thought the service from Annie and her team and also Irene, the move manager was ...
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Feb 09,2021
Feb 09,2021
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I was looking for hassle free renting and friendly personable relationship with Leaders and through Claire and Debbie this is exactly what I've got. They have naturally built a friendly relationship with me, keep me informed, up to date but never stressed. They do all ...
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Jan 20,2021
Jan 20,2021
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Always Fond Debbie and other members of staff very Helpful and willing and very prompt. also very quick to offer solutions to problems and happy that the property is checked on a regular basis. I would not hesitate to recommend this branch to other people....
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Aug 19,2020
Aug 19,2020
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Great service from Megan and Annie re the sale of my property which is ongoing.
They work as a great team responding quickly and competently with any questions or problems,nothing is too much trouble and they produce results.
Annie is a great manager and ...
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Nov 13,2019
Nov 13,2019
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I would like to thank all involved for their customer service and professionalism during the so far. Both my wife and myself self have been impressed with the way everything has been conducted. Please pass our thanks to the team special thanks to Charlotte Williams ...
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Jun 20,2018
Jun 20,2018
7
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Letting side was very rude and unprofessional when we was vacating the property - accused us of denying access to the property for viewings, however they could not enter unless we was in due to having a large dog and me working shifts and nights ...
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Comment on agent fees
RIP off.
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May 18,2018
May 18,2018
5
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Beware of this company, they will cause you a big inconvenience at your expense and take your money as they so please.
A few points to note:
- They do not list all the issues with a house when you move into the property. We ...
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Comment on agent fees
They have been a rip off from start to finish and will take any of your hard earned money any way they can and hide the fact they are crooks behind absolute joke service charges. I mean come £78 for damages and £168 for what would probably cost one of their maintenance people no more than a couple of hours to sort out! ... I sometimes wonder why I studied hard to become an engineer if I could earn that sort of money doing a cleaning and maintenance job... you do the math guys, nearly £250 for probably at the very most a couple of hours work cleaning and stripping a cable back and sticking a cheap letter box cover back on... I would not even earn that sort of money as a senior engineer even contracting!
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Nov 07,2016
Nov 07,2016
1
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Excellent service from initial enquiry through to completion and collection keys. Staff are lovely, professional and helpful .Process is seamless and easy - I just want to add that the key thing that I felt was over and above other letting agents was the absolute ...
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Comment on agent fees
Good
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Feb 26,2014
Feb 26,2014
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Efficient service. Polite and friendly. Referencing process robust but fees reasonable. Always willing to answer questions and provide additional visits where necessary to ensure everything went smoothly.
Property management team seem just as nice....
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Dec 30,2013
Dec 30,2013
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I started using Nick Saltmarsh in 2001 for the letting of my property, PO6 4LS and then Leaders took over, I have dealt with Laura, Jill, Claire, Lisa (Waterlooville office) and Sue Tiller of your Fareham branch. Over the years your service has been excellent and ...
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Dec 16,2013
Dec 16,2013
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I have used Leaders Letting Agents, Waterlooville, Hampshire for the last 5 years to source and reference tenants for my 4 properties, draw up tenancy contracts, create inventories, and log deposits, as well as deal with the completion of tenancies.
Outstanding, professional, friendly, and caring are all ...
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Dec 11,2013
Dec 11,2013
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I had a very positive experience dealing with Leaders, i found them professional and efficient and everything went very smoothly. I would not hesitate in recommending them to friends and family....
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Apr 30,2013
Apr 30,2013
6
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Staggeringly disdainful of tenants; even if you are renting a £1500 pcm house they treat you with an attitude of "you should think yourself lucky we let you rent through us" and a permanent faint air of rebuke towards tenants. A punitive approach, from a company ...
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Apr 26,2013
Apr 26,2013
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When we decided to rent our property we used Leaders at Waterloovile branch as they were recommended to us from a friend. We are pleased we took his advice as over the 3 years we have been with Leader renting out our property we have never ...
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Apr 18,2013
Apr 18,2013
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I have been a Tenant with Leaders & was Dealing with a Property Manager called Jill, She was very Professional & Helped me with my Tenancy issues - She had an easy calm & caring way with which she handled any problem that arose.
i will be leasing ...
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Mar 13,2013
Mar 13,2013
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I have used Leaders as letting agents for a property in Waterlooville for the past four years and the service I have received has been highly professional, prompt and courteous at all times. Jill Waller has kept me constantly appraised of all matters relating to ...
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Dec 18,2012
Dec 18,2012
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Claire has been most efficient in finding tenants for me. Their credit checks and character references have been good and we have had two families which have been most reliable and have looked after the property very well....
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Dec 04,2012
Dec 04,2012
0
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this is the first time we have let our house out and it could't have been made easier from the beginning. Laura talked us through everything we needed to know and was always happy to answer any questions we had. Our house was let out ...
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Dec 03,2012
Dec 03,2012
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Leaders Waterlooville are the best letting agent I have used. We used to use two agents and ended up using just Claire and her team, they are always competitive but with that you get a friendly helpful service that doesn't just find you a tenant, ...
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Nov 30,2012
Nov 30,2012
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I have been using Leaders in Waterlooville for a number of years and have always received nothing but a professional and personal service. Claire and her team are always a delight to deal with....
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Nov 29,2012
Nov 29,2012
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We started off with Saltmarsh and automatically we were absorbed by Leaders. Although a much larger affair we continue to receive, what we discribe as personalised care.
Excellent help and advice with our letting. All the staff are friendly and professional.
We are always happy ...
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Nov 29,2012
Nov 29,2012
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Leaders Waterlooville branch have provided us with an excellent service since our first venture into the lettings market four years ago.They have proved very helpfull and have put forward wonderful tenants. We would not hesitate to recommend them!...
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Nov 29,2012
Nov 29,2012
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As a first time landlord I was keen to use a company that had a strong reputation and good results in renting properties quickly and to the right people. On carrying out some research regarding local agents, I found some mixed results other than Leaders ...
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Nov 29,2012
Nov 29,2012
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No sooner has any tennant given notice - they always seem to have another tennant to move in straight away, without the property being empty for any period. Have alwlays found Claire at Waterloville Branch very friendly and helpful, if i ever l leave a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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