40% lettings valuation accuracy
71% lettings fee satisfaction
Nov 20,2012
Nov 20,2012
1
people found
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this helpful
Like other reviews said they blackmailed us to use their own mortgage advisor or else would not put through our offer. I am considering suing.
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Latest Reviews
23rd Jun 2023
reviewed by 'Voyager Mouse'
16th Aug 2021
reviewed by 'Andrea'
17th Dec 2020
reviewed by 'Rachel'
22nd Oct 2020
reviewed by 'Ralica'
31st Aug 2019
reviewed by 'Punam'
10th Oct 2016
reviewed by 'holly'
Opening Hours
Address
Barnard Marcus
66-68 Shepherds Bush Road
London
Greater London
W6 7PH
0207 603 1384
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 40% | 71% | £1,200 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 1 | 12 | 1 | 0 | 0 | 0 | 0 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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“Showed up and told that my flat was sold - asked to view different flats below the standard I requested...”
Jun 23,2023
Jun 23,2023
0
people found
this helpful
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Unreliable agents,
A complaint email from yesterday's unsuccessful viewing.
Just following up to let people know that I requested a viewing 6 days ago for a specific flat, I was booked in alright and confirmed to see a flat with a ...
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Aug 16,2021
Aug 16,2021
0
people found
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I'm very happy with this agency, they did more that i was expecting, we contacted with them to see a property, the staff always were very kind and helpful with the process, to rent a property require a lot of documents and procedures and they ...
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Dec 17,2020
Dec 17,2020
3
people found
this helpful
this helpful
Beware Andreja in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court. Refused to give our tennant's a refund for overpaid rent (+1...
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Oct 22,2020
Oct 22,2020
0
people found
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I don't even know from where to begin to express how awful of a relationship myself and my partner had with them. Here are just a few of the cases we had to go through with the extremely unreliable and unprofessional agent Andreja Kmetovic (branch ...
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Aug 31,2019
Aug 31,2019
0
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Only dealt with the Shepherds Bush branch for the first time. I cancelled an appointment for which the person I was dealing with over the phone replied by sending me a sarcastic and rude reply.
I will avoid them in the future, so should you.
...
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Oct 10,2016
Oct 10,2016
1
people found
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Barnard Marcus has managed my property for almost two years now. I've had a number of property managers which have not been satisfactory but my current manager Ellen Roberts has been great. Very helpful and organised. She always has a friendly manner and is very ...
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Aug 19,2016
Aug 19,2016
3
people found
this helpful
this helpful
Melissa has been extremely helpful in dealing with the property management of our property in Shepherds Bush. She has responded to queries quickly and provided a good level of communication. We have had a bit of a challenging time with other account handlers who have ...
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Jul 05,2016
Jul 05,2016
3
people found
this helpful
this helpful
We have had excellent service from Melissa since she took over the management of our flat. She has kept us informed, notified us of any problems and then carried out any required action in a friendly and efficient way. As a landlord, it's also helpful ...
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Jun 30,2016
Jun 30,2016
5
people found
this helpful
this helpful
Ellen Roberts was the agent in charge of the management of my London property for the past few months. I am very pleased with her friendly, punctual and very professional way in which she deals with all small and big matters which inevitably arise....
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Jun 30,2016
Jun 30,2016
2
people found
this helpful
this helpful
Ellen recently became responsible for the management of our four bedroomed house in Hammersmith. I have to say, prior to her taking over, I was becoming a little frustrated with the service we were receiving from this agent. Ellen immediately took hold of the situation. ...
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Sep 16,2014
Sep 16,2014
3
people found
this helpful
this helpful
I found Gisella to be very professional and at the same time friendly and attentive. She responded well to my questions and queries and paid attention to my needs and requirements. She managed to find me a place which fitted both my likes and budget ...
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Comment on agent fees
Reasonable
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Apr 30,2014
Apr 30,2014
1
people found
this helpful
this helpful
This agent was very helpfull with finding a house really quickly for me to move in, because I came from abroad so I needed something that suited my needs and she found the perfect house in the small time she had....
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Apr 24,2014
Apr 24,2014
0
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nana was very welcoming and positive - great tour around the place upon 1st visit with good knowledge of the property and area - also happy for 2nd viewing
ruby was very efficient in sending the documents etc...
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Apr 24,2014
Apr 24,2014
0
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Gisella guided me through renting my first property with patience and great advice. Made the experience a lot less stressful than it would otherwise have been...
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Mar 31,2014
Mar 31,2014
0
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Thank you Ruby, for taking care of our affairs so professionally, it is comforting to know good customer service still exists :-)
Thank you Nana - you knew this was the right house for us :-)...
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Mar 27,2014
Mar 27,2014
0
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This is my first time letting a property in London. Gareth's help has been invaluable during the entire process - he helped answer many of my novice questions, was very patient in all our dealings, helped me to furnish the apartment, and most importantly was ...
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Mar 24,2014
Mar 24,2014
0
people found
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When I instructed Barnard Marcus to let my apartment Gisella acted on my instruction in professional manner and unlike the other agents she got a few applicants through the door and on the same day and within 24 hours of me instructing the agent she manage ...
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Mar 19,2014
Mar 19,2014
0
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Gisella was really nice, smiling and helpful
only bad point concerns the refund of the depposit which took too long...
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Mar 18,2014
Mar 18,2014
0
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I have been looking to rent a flat in west London and found Gisella to be extremely knowledgeable of the area, very hard working to find your perfect home and I would recommended Gisella and Barnard Marcus to friends and family. Unfortunately I did not ...
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Mar 18,2014
Mar 18,2014
0
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Giselle is very professional in her field,very concientious and "get the job done attitude" she is a credit to the agency and i wish her to go from strength to strength....
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Mar 18,2014
Mar 18,2014
0
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I was very impressed with the service provided by Gisella Rappa. She came to our initial meeting fully prepared with comparable rental evidence, took the time to understand the type of tenant that I wanted for the flat and was realistic about the level of ...
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Mar 17,2014
Mar 17,2014
0
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Gisella is very competent and supportive. She helped me in finding an excellent flat and landlord, exactly what I was looking for.
The all staff is very helpful and efficient....
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Oct 28,2013
Oct 28,2013
0
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On the whole the process with Barnard Marcus was good. Both Gareth House and Gisella Rappa were helpful and responded quite quickly to most of my inquiries. I would say Gisella went out of her way to help - especially on the day of the ...
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Oct 26,2013
Oct 26,2013
0
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Awful service. Called a number of times to sort out an issue in the property and kept getting fobbed off. Poor customer service as both a landlord and tenant....
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What agent could do to change your mind?
Lack of response to get things done.Attached Filesnbsp;
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Oct 30, 2013
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(1)
Dear Sir or Madam. Thank you for finding the time to write this review. As an agency that is constantly looking to improve our service to clients we truly value your comments and promise that they are not taken lightly. As I am unsure of the property in question, if you could please contact me directly and I can look into this issue personally, My email is [email protected]. Kind regards Gareth House - Lettings Manager ...
Oct 24,2013
Oct 24,2013
0
people found
this helpful
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I would like to thank gareth and his team for their honest and professional service. Having been advised initially on what would make a good buy to let investment this was then followed up by finding a tenant after we exchanged contracts and our new ...
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Oct 31, 2013
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Dear Mr Grahame, Thank you very much for your kind words. We wish you the best of luck with your new tenants. Kind regards Gareth House ...
Oct 20,2013
Oct 20,2013
0
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Excellent client service,Gisella pay attention to customer needs,very polite .I will use Barnard Marcus again and recommend the agent to friend....
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Nov 20,2012
Nov 20,2012
1
people found
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this helpful
Like other reviews said they blackmailed us to use their own mortgage advisor or else would not put through our offer. I am considering suing....
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Oct 29,2012
Oct 29,2012
0
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THESE GUYS ARE SHOCKINGLY UNPROFESSIONAL!!!
I am a cash buyer and I am looking for a property to buy. I became interested in one marketed by them and they said they would not show me the property unless I showed to them a bank statement ...
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What agent could do to change your mind?
To show me the property, which looked extremely nice, and then collect all the necessary information to make a solid offer to their clientAttached Filesnbsp;
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Jan 03, 2013
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It's all to do with complying with the new laws withregard to money laundering; you will find that the same applies when making a cash offer to buy a new buildhome just the same. It is basically an initial declaration of legitimate funding to buy the property. NO fault on the part of the Estate Agent here. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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