100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jan 15,2020
Jan 15,2020
3
people found
this helpful
this helpful
There is not enough space to write all the items that were just not dealt with!
I have to admit out of sheer frustration I did shout at one of the agents, who turned out to be the manager, on two occasions, something I very rarely do. I wanted some details provided and I was a cash customer, I was told it's not like buying a car with an MOT! He talked back over me and started to shout too, I was told I had a problem and I needed to seek help. The service charge was not correct, the ground rent was not correct and there were in fact 2 service charges. A lot of the information we asked for could have been obtained from their rental section, but nobody ever bothered to obtain it. We never had keys to the flat, we were supposed to work off the entry box pad, but were never given the number and I had to ask for this when we realized the keys we were given were did not work and I only got keys as my managing agent arranged with the tenant to get some cut . They did not even bother to contact us after we had closed. I sold real estate some forty years ago and I worked hard for my clients and would never dream of treating them the way that we have been treated. The whole process took 5 months and for the most part I did all the work!
I have to admit out of sheer frustration I did shout at one of the agents, who turned out to be the manager, on two occasions, something I very rarely do. I wanted some details provided and I was a cash customer, I was told it's not like buying a car with an MOT! He talked back over me and started to shout too, I was told I had a problem and I needed to seek help. The service charge was not correct, the ground rent was not correct and there were in fact 2 service charges. A lot of the information we asked for could have been obtained from their rental section, but nobody ever bothered to obtain it. We never had keys to the flat, we were supposed to work off the entry box pad, but were never given the number and I had to ask for this when we realized the keys we were given were did not work and I only got keys as my managing agent arranged with the tenant to get some cut . They did not even bother to contact us after we had closed. I sold real estate some forty years ago and I worked hard for my clients and would never dream of treating them the way that we have been treated. The whole process took 5 months and for the most part I did all the work!
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Latest Reviews
15th Jan 2020
reviewed by 'Horan'
30th Oct 2019
reviewed by 'MD'
15th May 2019
reviewed by 'Clive'
13th May 2019
reviewed by 'Littlehampton'
Opening Hours
Address
Leaders
86 High Street
Littlehampton
West Sussex
BN57 5DX
01903 890627
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £127,000 | £245,000 |
| Lettings | 100% | 99% | £925 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 1 | 0 | 4 | 0 | 8 | 2 | 0 | 0 |
Areas covered
- BN17
BN18
BN16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 15,2020
Jan 15,2020
3
people found
this helpful
this helpful
There is not enough space to write all the items that were just not dealt with!
I have to admit out of sheer frustration I did shout at one of the agents, who turned out to be the manager, on two occasions, something I very ...
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Oct 30,2019
Oct 30,2019
0
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Leaders had previously managed my flat, and I used their sales department when I wanted to sell it. Grace and Turner were very helpful, particularly since I was not in occupation of the flat and I had to rely on them to sort things out ...
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Oct 25,2019
Oct 25,2019
1
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Very pleased with leaders Littlehampton! I had dealings with Grace & Turner & would highly recommend them. They were quick to answer my emails & helpful with my questions. Thank you so much....
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May 15,2019
May 15,2019
0
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Viewings were well-organised.
Grace Jenkins kept me up to date by e-mail, and was generally very helpful with the buyers.
We accepted £5k less than the pre-sale estimate for a chain-less transaction, so the original estimate was realistic....
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Comment on agent fees
I thought they were reasonable for the service provided.
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May 13,2019
May 13,2019
0
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purchased through Turner and Grace in Littlehampton, they were extremely helpful and kept us updated through every step all the way to completion. I would recommend Turner and Grace, not overly enamoured with Leaders as a company but those 2 are a credit....
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Feb 08,2019
Feb 08,2019
0
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Purchased a flat through Leaders in Littlehampton. Grace was very helpful in respect of providing information and also in getting loose ends tidied up quickly and efficiently....
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Sep 21,2018
Sep 21,2018
0
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I have to say that the service I have received from Leaders Littlehampton throughout the whole process of buying my new home has been absolutely faultless. I must give special thanks to Grace, Lucie and Turner who always kept me fully up to date with ...
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Comment on agent fees
I wasn't charged any fees as I purchased through them.
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Sep 06,2018
Sep 06,2018
0
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A big thank you to Grace, Caroline, Turner and all the staff at Leaders Littlehampton. They not only helped me find a property I was trying to buy (and eventually purchased), but have now taken on the role of managing and letting it. As a ...
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Comment on agent fees
Competitive good fees.
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Aug 13,2018
Aug 13,2018
0
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A superb service from Leaders from beginning to end. Lucie who was our primary contact was amazing. Always chasing things for us and worked extremely hard and kept us informed along the way....
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Comment on agent fees
Good fees.
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Aug 08,2018
Aug 08,2018
0
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We are delighted with the service we received from Grace who is based at Leaders Littlehampton Office. She was prompt, courteous, and extremely helpful in the purchase of our property and we were really impressed. Any queries we raised were dealt with straight away - ...
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Jun 12,2018
Jun 12,2018
0
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The service I received from Tuner and his team was brilliant. His communication and relentless determination to help me with the purchase of my property was outstanding. It would not have gone through I'm sure without him....
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Jun 12,2018
Jun 12,2018
0
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Without Turner our sale would have fallen through. Unfortunately the solicitors that were used by both ourselves & our buyer made everything very complicated. Turner's communication with us, even on his days off kept us informed & up to date with any developments. He continually chased the ...
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Comment on agent fees
Happy with the fee.
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Oct 06,2017
Oct 06,2017
0
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We have just recently brought a house through leaders, I was so worried as I've heard that "buying your 1st home" is one of the most stressful things, to my surprise this has been so easy, our mortgage man and Turner have dealt with all ...
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Comment on agent fees
Good
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Jul 17,2017
Jul 17,2017
0
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We found Turner to be very efficient and a pleasure to do business with.Our flat sale was handled with complete professionalism and was sold very quickly.
We would not hesitate to use Turner and Leaders in the future.
Yours faithfully,
Mr and Mrs Payne...
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Good
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Jun 22,2017
Jun 22,2017
0
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Caroline and Turner were Very helpful and supportive, helped explain the process and how things would run.
Found me a fantastic property with an amazing landlady.
highly recommended...
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Comment on agent fees
Good
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Mar 13,2017
Mar 13,2017
0
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Turner helped me through the process of selling a property let with Leaders, which was owned by a close relative who had recently passed away,
The sale was achieved smoothly and all through the process Turner was sensitive to the nature of the sale and ...
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Comment on agent fees
As this was an Executors Sale I thought the fees were fare.
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Mar 05,2017
Mar 05,2017
2
people found
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I bought through leaders and had to deal with Turner... from the outset, he was awful... attitude stank, lazy, didn't do anything unless I shouted at him... when I did shout at him he invited me to pull out of my purchase... every single interaction ...
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Comment on agent fees
Don't know I didn't employ them
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Dec 15,2012
Dec 15,2012
0
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Always looking after the interests of landlords regarding property inspections and reporting. Also very much on top of any rent arrears before they become a problem. Very helpful with arranging any work that needs to be done and reviewing rentals....
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Oct 15,2012
Oct 15,2012
1
people found
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We purchased a "buy to let" in 2009 which has been handled by the above people & their team to our comple satisfaction. Not only are they professional they also have retained a very friendly welcoming manner. We will complete a purchase on another rental on 16th ...
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