83% lettings valuation accuracy
92% lettings fee satisfaction
Jan 09,2020
Jan 09,2020
1
people found
this helpful
this helpful
I came from Glasgow, they didn't show up.
I had booked a viewing a week in advance for the Thursday after. They confirmed by text asking to phone in on Thursday morning to confirm whether I would attend. I phoned them and was given the exact address. Viewing was at 2pm. I showed up 10 minutes early, by 2 no agent was there so I phoned Factotum. A young lady apologised saying there had been a miscommunication on their part and the tenant had not been notified so I could not view the flat. I explained I had come from Glasgow specifically for that viewing and asked them to notify the tenant and try to reschedule for later in the day. I was told that would not be possible as they must give the tenant 48 hours notice before a viewing (not necessarily true, most leases specify tenants might be requested to let agents in for viewings on short notice when necessary). I asked how such a complete mishap could have happened since I had confirmed the viewing over the phone that very morning as per requested. The young lady apologised again but that was that. I then left her my phone number and email address, let her know I would again be in Edinburgh the following Monday for a different viewing and asked to reschedule for that date and let me know as soon as possible. This was on Thursday, 2:30pm. I didn't hear back until receiving an email on Friday at 4pm where Mz * informed me the property was no longer available and offered me a viewing for another property in Stockbridge. I emailed back asking to view this new property on Monday but by the time I did, the agency was already closed for the weekend - * had emailed me (instead of phoning directly) one hour before closing time, when I was at work. I then contacted them again Monday morning asking to schedule something for that day, as per my availability, since I would not be able to keep going back and forth from Glasgow for viewings. I was again told it was impossible as the tenant had to be notified 48 hours in advance, received apologies for the inconvenience they had caused and for not being able to accommodate me. To Factotum I wish to say: mistakes happen, it is only human, but what should have happened after failing to show up to an agreed viewing with someone coming in from another city is calling me the same day to reschedule for the Monday I would next be in, instead of leaving it as the last thing on the Friday before shutting for the weekend. The mistake was bad, the follow-up was worse.
I had booked a viewing a week in advance for the Thursday after. They confirmed by text asking to phone in on Thursday morning to confirm whether I would attend. I phoned them and was given the exact address. Viewing was at 2pm. I showed up 10 minutes early, by 2 no agent was there so I phoned Factotum. A young lady apologised saying there had been a miscommunication on their part and the tenant had not been notified so I could not view the flat. I explained I had come from Glasgow specifically for that viewing and asked them to notify the tenant and try to reschedule for later in the day. I was told that would not be possible as they must give the tenant 48 hours notice before a viewing (not necessarily true, most leases specify tenants might be requested to let agents in for viewings on short notice when necessary). I asked how such a complete mishap could have happened since I had confirmed the viewing over the phone that very morning as per requested. The young lady apologised again but that was that. I then left her my phone number and email address, let her know I would again be in Edinburgh the following Monday for a different viewing and asked to reschedule for that date and let me know as soon as possible. This was on Thursday, 2:30pm. I didn't hear back until receiving an email on Friday at 4pm where Mz * informed me the property was no longer available and offered me a viewing for another property in Stockbridge. I emailed back asking to view this new property on Monday but by the time I did, the agency was already closed for the weekend - * had emailed me (instead of phoning directly) one hour before closing time, when I was at work. I then contacted them again Monday morning asking to schedule something for that day, as per my availability, since I would not be able to keep going back and forth from Glasgow for viewings. I was again told it was impossible as the tenant had to be notified 48 hours in advance, received apologies for the inconvenience they had caused and for not being able to accommodate me. To Factotum I wish to say: mistakes happen, it is only human, but what should have happened after failing to show up to an agreed viewing with someone coming in from another city is calling me the same day to reschedule for the Monday I would next be in, instead of leaving it as the last thing on the Friday before shutting for the weekend. The mistake was bad, the follow-up was worse.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Jun 2022
reviewed by 'Gemma-Louise'
9th Jan 2020
reviewed by 'Andrea'
13th May 2019
reviewed by 'ian'
17th Dec 2018
reviewed by 'Mishra'
29th Sep 2016
reviewed by 'Keith'
20th Sep 2016
reviewed by 'Judy_208'
Opening Hours
Address
Factotum Letting
63 Dublin Street
Edinburgh
City of Edinburgh
EH3 6NS
0131 290 2929
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 83% | 92% | £400 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 23 | 2 | 0 | 0 | 0 | 0 | 5 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Jun 06,2022
Jun 06,2022
0
people found
this helpful
this helpful
Factotum is an incredible company to do business with. Their staff are extremely helpful and caring. No problem or query is too difficult. Properties are beautiful. Picking up/returning keys is very easy and everything is explained beforehand. Very smoothly run. I will definitely be ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09,2020
Jan 09,2020
1
people found
this helpful
this helpful
I came from Glasgow, they didn't show up.
I had booked a viewing a week in advance for the Thursday after. They confirmed by text asking to phone in on Thursday morning to confirm whether I would attend. I phoned them and was given the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2019
May 13,2019
2
people found
this helpful
this helpful
After waiting for 1 week for my application to rent a 2 bed flat I was informed that the flat could not be rented to males only. Either mixed or 2 females.
What a joke. Really bad in todays world....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2018
Dec 17,2018
1
people found
this helpful
this helpful
Stayed in the property for about two years. Factotum gave us a clean property,helped us out with furniture, supported our council and facilities related formalities. It was quite prompt with sending plumbers and other contractors a s required, even over holidays and middle of ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 29,2016
Sep 29,2016
0
people found
this helpful
this helpful
I was spent 10 days at the Fringe this summer and at the last moment I decide I need to rent a flat in Edinburgh. Factotum were very efficient, sorted everything out for me in a tight timescale and were extremely pleasant to deal with....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2016
Sep 20,2016
0
people found
this helpful
this helpful
my review is for Emma Wilkins who has exceeded all expectations in my recent use of Factotum to let me flat. She has responded to emails promptly and gone beyond her duties at every stage - even going to the property at the weekend when ...
read full review
read full review
Comment on agent fees
absolutely fine and actually very reasonable for the amount of work put in
Was this helpful?
Yes
Yes
Sep 08,2016
Sep 08,2016
0
people found
this helpful
this helpful
We're very happy with the company and the level of accommodation on offer. This year's flat was the perfect festival property.
We've stayed in several flats through Factotum during August and had very few (minor/easily resolved) issues.
Andrea has been our primary contact for ...
read full review
read full review
Comment on agent fees
ƒâ€š‚£75 ex vat. Reasonable.
Was this helpful?
Yes
Yes
Aug 18,2016
Aug 18,2016
0
people found
this helpful
this helpful
We are new landlords and it was a bit daunting thinking how we could rent our property which is not in the centre of Edinburgh and a little harder to reach. After a fabulous review from a friend,who had been a tenant of Factotum, ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2016
Aug 03,2016
0
people found
this helpful
this helpful
Natasha has been professional and attentive in finding a longer term let for my flat. She keeps me up to date with all developments related to my let both prior and since finding a tennant whilst being able to work on her initiatives to problem ...
read full review
read full review
Comment on agent fees
The fees are reasonable for the services offered and around the going rate particularly as the start up fees isn't exorbitant.
Was this helpful?
Yes
Yes
Aug 01,2016
Aug 01,2016
0
people found
this helpful
this helpful
Factotum was particularly helpful and very prompt in replying to my enquiries - Jennifer Ferguson was especially helpful and friendly.
I would highly recommend them...
read full review
read full review
Comment on agent fees
fine
Was this helpful?
Yes
Yes
Jul 22,2016
Jul 22,2016
0
people found
this helpful
this helpful
I highly recommend Factotum and especially Emma Wilkins .Over the four years that we rented in Edinburgh, the agents at Factotum were very helpful whenever an issue arose. And special thanks to Emma for being particularly helpful at the end of the tenancy for arranging ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14,2016
Jun 14,2016
0
people found
this helpful
this helpful
Factotum looked after my flat for 5 years and I have always found them very efficient and professional. Emma always replies to my emails quickly and sorts out any problems. They were excellent at finding tenants and my flat was rarely empty- would thoroughly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
May 30,2016
May 30,2016
0
people found
this helpful
this helpful
When I first approached Factotum to view a flat for rent I have to say I was a little bit wary. After a few years of renting in Edinburgh I had never heard of this agency and neither had any of my friends. These concerns, ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 12,2016
May 12,2016
0
people found
this helpful
this helpful
I have had the pleasure of having Emma for my renting agent over the past one and a half year, and I can state with confidence that she is a highly motivated and responsible person with a high degree of integrity. I therefore highly recommend ...
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2016
May 12,2016
0
people found
this helpful
this helpful
Sophie Thomson one of THE BEST, helpful and friendly staff very professional with her job, quick responds for the household maintenance. 5 Stars is not enough, I would give 10**********STARS....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 10,2016
May 10,2016
0
people found
this helpful
this helpful
I spent over 6 months looking for a flat, until finding factotum, both agents Emma and Maggie went out of their way to help in the searching for a suitable flat, as well as the application process involved with acquiring the flat. If it was for ...
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
May 10,2016
May 10,2016
1
people found
this helpful
this helpful
Having rented a flat in the New Town twice in the past two years ....both short and long term ,from Factotum ,we have nothing but but the highest of praise and respect for the Letting Agent.
Emma was our point of contact , always replied immediately ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 09,2016
May 09,2016
0
people found
this helpful
this helpful
We bought a flat so our daughter could live there with two friends and thought we could look after the letting ourselves but after talking to friends and being recommended Factotum, its money very well spent. Factotum have kept us correct with changing regulations and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2016
Apr 29,2016
1
people found
this helpful
this helpful
My business requires renting from 10 to 16 flats within a given 12 months, and the longer I have worked with Factotum, the better my service has gotten! I am delighted to find Kerrie, Andrea, and also Jack Carmichael are always there to help my tenants with their ...
read full review
read full review
Comment on agent fees
Reasonable!
Was this helpful?
Yes
Yes
Apr 24,2016
Apr 24,2016
0
people found
this helpful
this helpful
Hard to think of how a landlord could be any better than Factotum have been for us. Sophie replies almost instantly to any query and any maintenance issues are always resolved quickly and efficiently.
The flat is ideal for what we want in terms of ...
read full review
read full review
Comment on agent fees
Fair given the service provided.
Was this helpful?
Yes
Yes
Mar 25,2016
Mar 25,2016
0
people found
this helpful
this helpful
The flat was well maintained and supplied, as well as being perfectly located. The staff were welcoming, patient, and helpful from start to finish. When the power returned after a short failure, all systems were running right away thanks to good and timely advice. I ...
read full review
read full review
Comment on agent fees
The flat was the best value available in an extremely attractive, central area of the New Town.
Was this helpful?
Yes
Yes
Dec 23,2015
Dec 23,2015
1
people found
this helpful
this helpful
The television in the property we rented did not work. Within hours Jack was here to retune it. Unfortunately it did not work so an expert areial guy came next day. No luck this time either but no problem a new TV arrived the next ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2015
Nov 06,2015
0
people found
this helpful
this helpful
Factotum Letting have been fantastic. We live in Edinburgh and had sold our property so were needing to rent whilst we waited for the new property to be ready. As we have a dog we were finding a rental property very difficult and most agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 26,2015
Oct 26,2015
0
people found
this helpful
this helpful
Factotum actively managed my property for over five years (2007-13) and always found good tenants. There was one exception where the tenants were difficult and caused some damage - Factotum dealt with theme efficiently and arranged the repairs promptly. There have been several occasions where ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2015
Oct 25,2015
0
people found
this helpful
this helpful
I live and work overseas at present and decided to let my flat. A few agencies were recommended to me and I chose Factotum after an initial meeting. I found the agents to be professional ,friendly and informative.
The agent dealing with my property is ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2015
Oct 24,2015
1
people found
this helpful
this helpful
After having a terrible experience with another estate agent for the past 2 years, Factotum are fantastic. The staff are all so helpful and kind. They will reply to your emails immediately and when we had faults with the flat, they were fixed within hours. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2015
Oct 21,2015
2
people found
this helpful
this helpful
I have been using Factotum for nearly 5 years now to manage my property let. Over the years they have provided a reliable, helpful and efficient service and I find my dealings with them to be straightforward and uncomplicated - everything a landlord needs!
Stacey is ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2015
Oct 20,2015
0
people found
this helpful
this helpful
Ms. Kristina Turner was extremely courteous and very professional in her communications either on the phone or e- mails in every situation . when action is required , she is very prompt and very competent.
It was a pleasure dealing with Ms. Kristina Turner and I very ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2015
Oct 16,2015
1
people found
this helpful
this helpful
I was extremely satisfied with Factotum's services, having used a couple other estate agencies, and already using another in Glasgow who have already proven to be of a lesser standard. Maggie was always quick to reply to any questions, and to organise any faults which ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 15,2015
Oct 15,2015
0
people found
this helpful
this helpful
My experience with Factotum was 100% positive. Everything has just been incredibly efficient and easy. Whenever I had to contact them about certain issues with the flat I was renting, the response was incredibly fast and a resolution was always found very quickly. As well as ...
read full review
read full review
Was this helpful?
Yes
Yes
Kerrie
(9)
Harry
(7)
Maggie
(7)
Emma
(7)
Stacey
(6)
Andrea
(5)
Kristina
(4)
Olivia
(4)
Jack
(4)
Chris
(4)
Sophie
(4)
Natasha
(2)
Laura
(1)
Catherine
(1)
Jennifer
(1)
Lorna
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Call or Email your designated Property Manager to raise any issues.
Last updated at 2:33 PM 30/10/2017 by allAgents
