0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 20,2012
Nov 20,2012
0
people found
this helpful
this helpful
We found this property on the internet and followed the links through to Sanderson's website. The information on the property was presented beautifully. The viewing arrangements were excellent and Helena went out of her way to accommodate our visit. The offer for the property was handled in a friendly, courteous and professional manner and Angie, Helena and their colleagues went the extra mile with sorting out some of our more difficult questions on our proposed move from the Midlands.
Certainly an Agency we would use again when the time comes to move on. Absolutely excellent.
Certainly an Agency we would use again when the time comes to move on. Absolutely excellent.
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Nov 28, 2012
Thank you for such a glowing review and I'm over the moon that Angie and Helena have been so helpful for you.
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Opening Hours
Address
Sanderson Estate Agents
8 Bank Place
Porthmadog
Gwynedd
LL49 9AA
01766 512498
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- LL47
- LL48
- LL49
- LL51
- LL52
- LL53
- LL55
- LL41
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 20,2012
Nov 20,2012
0
people found
this helpful
this helpful
We found this property on the internet and followed the links through to Sanderson's website. The information on the property was presented beautifully. The viewing arrangements were excellent and Helena went out of her way to accommodate our visit. The offer for the property was ...
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Nov 28, 2012
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Thank you for such a glowing review and I'm over the moon that Angie and Helena have been so helpful for you. ...
Oct 29,2012
Oct 29,2012
0
people found
this helpful
this helpful
Very good photography and promotional information and website for property. Helpful and pleasant staff. Good communication with property owner and with possible purchasers. Sensible advice about property price in a very difficult market. Would recommend....
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Oct 30, 2012
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Thank you very much for your review - sorry we didn't sell a bit quicker for you!! ...
Oct 05,2012
Oct 05,2012
0
people found
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this helpful
Prompt marketing on internet, in office and flyers, including striking signage, rapid ressponse to viewings and feedback, careful negotiating...
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Oct 05, 2012
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Thank you for taking the trouble to publish your review. We're really pleased you were happy. ...
Aug 21,2012
Aug 21,2012
0
people found
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Marketed our property really well including a short online video tour. Really sensible in advising on asking price for our house. Sandersons were very supportive throughought the selling process. advising us well and dealing with the many queries from our buyers in order to relieve ...
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Oct 05, 2012
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Thanks for your review. It was a difficult procees for everyone and we are glad it ended happily! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
How to Make a Complaint.
Sanderson estate agents are a member of the Ombudsman for Estate Agents Scheme and aims to provide a high standard of service to all our customers. If we do not deliver the standard of service that you expect, or if you think we have made a mistake we would like to know. We will then investigate the situation and, if necessary, try to put matters right as quickly as possible. We will also try and take steps to avoid a recurrence.
To ensure that your interests are safeguarded we also have a formal grievance procedure. This provides for the matter to be dealt with internally by either a senior member of staff at the office you are dealing with or by Andrew or Alison Sanderson and - in the event that we are not able to deal with the matter to our mutual satisfaction - then by reference to the ombudsman for Estate Agents.
If you have a grievance, please write in the first instance to the Company Director at the office you have been dealing with.
Your grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the grievance procedure reviewed by:
The other Company Director
In the event that the final review as detailed above still fails to satisfy your grievance, then you are at liberty to have the matter referred to the Ombudsman for Estate Agents, to whom information will be provided by this firm. You are also entitled to have your grievance referred to the Ombudsman should we fail to deal with the matter expeditiously i.e. within 3 months from the date of written notification to ourselves.
Last updated at 8:08 AM 02/11/2012 by AA
Sanderson estate agents are a member of the Ombudsman for Estate Agents Scheme and aims to provide a high standard of service to all our customers. If we do not deliver the standard of service that you expect, or if you think we have made a mistake we would like to know. We will then investigate the situation and, if necessary, try to put matters right as quickly as possible. We will also try and take steps to avoid a recurrence.
To ensure that your interests are safeguarded we also have a formal grievance procedure. This provides for the matter to be dealt with internally by either a senior member of staff at the office you are dealing with or by Andrew or Alison Sanderson and - in the event that we are not able to deal with the matter to our mutual satisfaction - then by reference to the ombudsman for Estate Agents.
If you have a grievance, please write in the first instance to the Company Director at the office you have been dealing with.
Your grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the grievance procedure reviewed by:
The other Company Director
In the event that the final review as detailed above still fails to satisfy your grievance, then you are at liberty to have the matter referred to the Ombudsman for Estate Agents, to whom information will be provided by this firm. You are also entitled to have your grievance referred to the Ombudsman should we fail to deal with the matter expeditiously i.e. within 3 months from the date of written notification to ourselves.
