Doorknobs
Tunbridge Wells, TN1
2.8/5, 32 reviews
44% recommended
71% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction

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“I rented a nice 3 bedroom flat from Doorknobs......”

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Jan 07,2020
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By: 'Joe'
Jan 07,2020
3 people found
this helpful
I rented a nice 3 bedroom flat from Doorknobs a few years ago, it was a fairly nice experience up until the contract was signed and I was moved in, at which point they turned into some of smarmiest estate agents I've ever had the displeasure of dealing with.

I came home one day to see the kitchen ceiling sagging quite significantly, as I pulled my phone out to call Doorknobs, the majority of the ceiling fell through, covering all of the kitchen. I didn't blame them for this, I understand things like this happen. What I do blame them for is the abysmal way they dealt with it.

The kitchen was like this for a week and a half before I had to go away for a 2 week work trip, despite multiple calls to them to try and have something sorted so I could use the kitchen. Once I got back from the trip, so 3 and a half weeks by this point, still nothing. I call them several times over the next week and nobody seems particularly interested, it eventually gets sorted around the month mark of having no use at all of the kitchen.

There were issues with damp in the master bedroom, anything you'd put in the cupboards went mouldy within a couple of days. After describing these problems to them I was told to give it a clean and buy a dehumidifier, which I did. Unfortunately it wasn't a magic dehumidifier and didn't get rid of the damp in the building.

This problem went on for months, at which point I'd had enough of them and decided to find somewhere else to live, only spending a total of one year in that flat which I really did like. But lo and behold, about 3 weeks before I was due to move out and they could put the flat back on the market, they sent a company round to come and re-plaster the wardrobe, so it would be mould free for another 6 months or so. Truly the hallmark of a disreputable excuse of a company that only cares about money.
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Latest Reviews

View all Reviews 32
1st Oct 2021
reviewed by 'Kinesis'
“The worst company/agency I have ever dealt with and the rudest/deceitful agents. FOR ANY TENNANT OR LANDLORD CONSIDERING ......”
8th Sep 2021
reviewed by 'Lin'
“Stay clear of these rude crooks! Unprofessional, unresponsive, rude, nitpicking and just really bad human beings out to steal your ......”
22nd Jul 2021
reviewed by 'Laura-Jayne'
“Super helpful and easy to deal with. Lucy has been great as a point of contact, also putting us first ......”
7th May 2020
reviewed by 'Miss'
“Tenant? Choose to rent through this agent!Landlord? Steer clear!FYI we are not property tycoons – it was simply a ......”
17th Mar 2020
reviewed by 'Guy'
“I'm a landlord and Doorknobs have been managing my property for over 6 years now. I live abroad and so I ......”
11th Mar 2020
reviewed by 'Ian'
“I have been letting a number of properties via Doorknobs for nearly seven years and have always found them to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Doorknobs
Post Office Square, 2 Vale Road
Tunbridge Wells
Kent
TN1 1BP
01892 512101

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 71% 83% £0 £0
Lettings 100% 73% £275 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 2 6 15 0 0 0 1 1 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“The worst company/agency I have ever dealt wi......”

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Oct 01,2021
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By: 'Kinesis'
Oct 01,2021
1 people found
this helpful
The worst company/agency I have ever dealt with and the rudest/deceitful agents. FOR ANY TENNANT OR LANDLORD CONSIDERING THIS AGENCY PLEASE AVOID AT ALL COSTS. I originally left a glowing review as I was asked to leave one by one of the agents ...
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“Stay clear of these rude crooks! Unprofession......”

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Sep 08,2021
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By: 'Lin'
Sep 08,2021
0 people found
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Stay clear of these rude crooks! Unprofessional, unresponsive, rude, nitpicking and just really bad human beings out to steal your money. Never been treated like this by an agent in my whole life! They use vague language on purpose so that they can keep your ...
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“Super helpful and easy to deal with. Lucy h......”

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Jul 22,2021
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Lucy
By: 'Laura-Jayne'
Jul 22,2021
0 people found
this helpful
Super helpful and easy to deal with. Lucy has been great as a point of contact, also putting us first and checking in on us. very pleased with the experience so far!...
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“Tenant? Choose to rent through this agent!Landlord? Steer clear!......”

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May 07,2020
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By: 'Miss'
May 07,2020
3 people found
this helpful
Tenant? Choose to rent through this agent! Landlord? Steer clear! FYI we are not property tycoons – it was simply a case of we have a property each – coupling up in one and renting out the other to save paying two mortgages! Live and learn; you ...
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“Doorknobs...”

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Mar 17,2020
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Jack
By: 'Guy'
Mar 17,2020
0 people found
this helpful
I'm a landlord and Doorknobs have been managing my property for over 6 years now. I live abroad and so I rely on them heavily to assist me in all aspects of the tenancies - I have nothing but praise for all members of their team. ...
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“Landlord's review...”

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Mar 11,2020
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Katie
By: 'Ian'
Mar 11,2020
0 people found
this helpful
I have been letting a number of properties via Doorknobs for nearly seven years and have always found them to provide an extremely efficient and friendly service....
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“Satisfied Tenants...”

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Mar 11,2020
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By: 'Andrea'
Mar 11,2020
0 people found
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We have been tenants with Doorknobs for over 2 years now in the Sevenoaks area. We couldn't be happier with their services. The whole process of finding us a perfect place, arranging viewings, signing contracts, handover of keys, etc. Since we have moved in we had ...
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“Excellent Agent...”

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Mar 11,2020
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By: 'Christine'
Mar 11,2020
0 people found
this helpful
I have used Doorknobs as my letting and managing agents for over eight years. I have several properties in and around Tunbridge Wells. I have always found them to be professional and easy to communicate with. My properties have always been occupied with very little ...
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“Doorknobs have provided a very friendly and p......”

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Mar 10,2020
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By: 'brian'
Mar 10,2020
0 people found
this helpful
Doorknobs have provided a very friendly and professional service for the last 10 years. They respond quickly and helpfully to queries....
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“Amazing company, super professional and suppo......”

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Mar 10,2020
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By: 'Andra'
Mar 10,2020
1 people found
this helpful
Amazing company, super professional and supportive when things go wrong in the property. They work with an array of efficient professionals. Totally recommend!...
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“I can’t fault them...”

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Mar 10,2020
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Katie
By: 'Alex'
Mar 10,2020
0 people found
this helpful
Doorknobs have managed my property for 6 years. They are extremely efficient, helpful and professional. Regular inspections and feedback given, timely rent payments and maintenance is addressed quickly and dealt with. I couldn’t recommend them enough....
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“inept...”

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Mar 09,2020
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By: 'D'
Mar 09,2020
1 people found
this helpful
I find their positive reviews suspect. Firstly the language is largely similar and immediately complementary. As a landlord prior to dealing with them myself i wouldn't reward a letter with a review upon services rendered unless a sufficient amount of time had passed between letting ...
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“Doorknobs have been my managing agent in Tunb......”

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Mar 04,2020
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Katie
By: 'Neil'
Mar 04,2020
0 people found
this helpful
Doorknobs have been my managing agent in Tunbridge Wells for over 10 years - they have always been very good at sorting out any issues with Tenants whenever a crisis has happened. Long may it continue...
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“I have been a tenant through Doorknobs in the......”

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Mar 03,2020
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By: 'Jenny'
Mar 03,2020
0 people found
this helpful
I have been a tenant through Doorknobs in the same property for over five years and have found them to be exceptional. They do regular checks to ensure the property is kept well and to see if there's anything I need doing. Maintenance and repairs ...
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“Excellent service f...”

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Mar 03,2020
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Mark
By: 'eren'
Mar 03,2020
0 people found
this helpful
Excellent service from when we called to view to when we moved in. Flexible and helpful with viewings and made sure everything was sorted with the refurbishment before we moved in. Thankyou...
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“We have had nothing but positive experiences ......”

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Mar 03,2020
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By: 'Ian'
Mar 03,2020
0 people found
this helpful
We have had nothing but positive experiences since letting through Doorknobs a couple of years ago. The leasing process was very simple. We have received quick and efficient responses at any point that we have had need their assistance with the property. They have seen ...
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“WARNING DO NOT USE THEM.........”

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Feb 13,2020
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Jack
By: 'Richard'
Feb 13,2020
6 people found
this helpful
WARNING WARNING WARNING DO NOT USE THEM... They are SCUM, Jack Thrower in particular.. total low life PERSON.. 6months after leaving a rental from them I am still pissed off.. ok lets begin, at first the rental initially went well, once problems began with the ...
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“I rented a nice 3 bedroom flat from Doorknobs......”

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Jan 07,2020
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By: 'Joe'
Jan 07,2020
3 people found
this helpful
I rented a nice 3 bedroom flat from Doorknobs a few years ago, it was a fairly nice experience up until the contract was signed and I was moved in, at which point they turned into some of smarmiest estate agents I've ever had the displeasure ...
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“Rude ignorant it could not be possible to be ......”

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Nov 15,2019
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By: 'Cameron'
Nov 15,2019
1 people found
this helpful
Rude ignorant it could not be possible to be less helpful oddly enough the actual property owner is great I would think they would be better served securing the services of a more reputable agent they are out there...
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“just read all the other negative feedback, there's plenty...”

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Jun 11,2019
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Katie
By: 'They'
Jun 11,2019
2 people found
this helpful
Where do I start? I am currently a tenant, I have been for some years. I'm very unhappy with the standards they work by at doorknobs and I would suggest you check other letting agents in town before begging any enquiries with them. Obviously if ...
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Comment on agent fees
not the issue
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“Doorknobs have been managing a property for me for the ......”

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Jan 16,2018
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Jack
By: 'Shelley'
Jan 16,2018
1 people found
this helpful
Doorknobs have been managing a property for me for the past year. Not only did they find a lovely pair of tenants to rent the flat, they have always been speedy, communicative and make it all so much easier for me. Couldn't recommend them more ...
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“Disgusting agency. They treat*ed me like dirt and are ......”

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Nov 20,2017
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By: 'Victoria'
Nov 20,2017
1 people found
this helpful
Disgusting agency. They treat*ed me like dirt and are only interested in pleasing landlords. My landlord kept letting himself into my flat without notice and they didn't care. They also sent people round to view my flat without giving me notice and forgetting to ...
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“I rented a property through these guys 4 years ago, paid ......”

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Aug 04,2017
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By: 'Unhappy'
Aug 04,2017
0 people found
this helpful
I rented a property through these guys 4 years ago, paid my deposit, moved in but never got my DPS letter stating my deposit was protected. When i contacted them they said they had given my deposit to the landlord and it was his problem. Well ...
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Comment on agent fees
Resonable
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“As the buyer going through doorknobs I had the most ......”

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Apr 08,2017
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Jack
By: 'Unsaticfied'
Apr 08,2017
1 people found
this helpful
As the buyer going through doorknobs I had the most unprofessional experience with staff members and the service I received. Doorknobs lost the keys to my property which I later found out the builders had and not given back. The manager at Doorknobs knew nothing ...
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“I have been absolutely disgusted with the service from Doorknobs, ......”

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Apr 01,2017
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By: 'Zarina'
Apr 01,2017
0 people found
this helpful
I have been absolutely disgusted with the service from Doorknobs, Tunbridge Wells. The flat was rented out to me without following fire safety - the smoke alarm system was faulty (as verified by the fire service) and all the extinguishers and fire blankets had expired 5 ...
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Comment on agent fees
The rent was average for Tunbridge Wells...the deposit deductions totalled approximately £300 (the total amount is still to be confirmed to me).
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“Problems arose at the end of tenancy with large deposit ......”

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Dec 01,2016
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By: 'Andrea'
Dec 01,2016
1 people found
this helpful
Problems arose at the end of tenancy with large deposit deductions being made for very subjective views on cleanliness which were extremely harsh. Their professional cleaning clause is vague and unenforceable. Seems that they bank on people taking their word for it and not going ...
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“Unprofessional and rude with little care for tenants. I regret ......”

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Nov 12,2016
Minithumbdown
By: 'Darren'
Nov 12,2016
1 people found
this helpful
Unprofessional and rude with little care for tenants. I regret renting with doorknobs and am glad that my tenancy has now ended....
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“I received excellent and helpful advice from Katie. The whole ......”

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Apr 23,2013
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Katie
By: 'Lisa'
Apr 23,2013
0 people found
this helpful
I received excellent and helpful advice from Katie. The whole process was fully explained to me from beginning to end and i received an efficient and friendly service. I was treated with the utmost courtesy and respect. I would have no hesitation in recommending Doorknobs ...
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“I have dealt with many agents since arriving in the ......”

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Mar 13,2013
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Mark
By: 'Christine'
Mar 13,2013
0 people found
this helpful
I have dealt with many agents since arriving in the UK 8 years ago, as a buyer, landlord and tenant too. In this instance I was a tenant and although everybody has different experiences according to their circumstances, I can safely say that my experience of ...
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“Doorknobs, in my opinion, are the kind of organisation that ......”

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Dec 06,2012
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By: 'AmazingGrace'
Dec 06,2012
3 people found
this helpful
Doorknobs, in my opinion, are the kind of organisation that give lettings agencies a bad name. They are very unfriendly, very unhelpful and make promises which they fail to keep. Have a search around Google and you'll soon get a vibe of others experiences. I ...
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By: Jack
Oct 21, 2013
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We are sorry that you had an unfortunate experience with us. We do try to be helpful and you can find many excellent reviews in Google that praise our service. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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