A landlords agent. Refused to fix issues such as warped doors that wouldn't close (stating the landlord was happy with the situation because air would circulate throughout the property). Permanent condensation in broken double glazing. On moving in flat was dirty and not cleaned properly with ... Read Full Review

Received a very professional helpful service from Leaders when we bought a flat through them this month. Adam in particular was very knowledgeable and reassuring. He guided us through the process and nothing was too much trouble for him. If this is an example of the service provided, I would have... Read Full Review

Absolute shambles. Worst agents I have ever encountered. No communication between staff members. One member says something another says the complete opposite. Shocking service and the moving in process took far too long and the help they offered was next to nothing. Could barely ever get through to ... Read Full Review

I have dealt with several estate agents in moving on this occasion. Jess Slater was the most consistent person I met. She listened to my needs, suggested properties that I might consider and respected my financial limits. She kept in touch without being intrusive; confirmed and checked... Read Full Review

We are happy to thanks the service we have received from Leaders; Jess has been very helpful and kind in answering all our... Read Full Review

I had a pleasant experience renting a flat through Leaders. The team were nice and professional and the process went very smoothly. Having had a very bad experience with another estate agency previously, I really appreciated how easy they were to deal... Read Full Review

As first-time landlords, we were looking for a stress-free letting for our property, and Leaders Surbiton certainly delivered the goods. Having wasted six weeks with a close competitor, we went to Leaders who had potential tenants lined up for us in a matter of moments. Within a week a quality... Read Full Review

The staff at Leaders, particularly Helen, were very helpful and supportive during our recent (June-Aug, 2013) property search and move. My husband and I were in the position of moving out of our last flat, not because we wanted to, but because we had to (due to an aggressive neighbour), and... Read Full Review

I have been using Leaders to manage my property in Surbiton for around 7 years. During this time, the service that has been provided has been excellent with limited invention required from myself which is very helpful due to me moving around Europe with my job. My property has been constantly let... Read Full Review

I found all the members I have dealt with, Chris, Amy and Yvonne to be very efficient and helpful. They follow all the proper rental procedures and recommended workmen who were well priced. They also found good professional tenants for me and so far, everything has run smoothly. Assuming all... Read Full Review

Having dealt with a number of letting agencies as a landlord, I can say without hesitation that Leaders are the best I have come across. The consultant I dealt with was fantastic. Friendly, professional, and extremely knowledgeable, all the way from the first visit to the property being let out. ... Read Full Review

I've used Leaders in Surbiton for 3 years, and recently also Leaders Walton. I am a landlord and they have always been very helpful and responsive in our dealings. Chris and Sean have always been happy to talk through local market conditions and have been very straightforward and honest in our... Read Full Review

Both Amy and Chris from the Surbiton branch have been most helpful to us in getting tenants for two properties. This is our first time as landlords and they and their team have always been friendly and given good advice. The properties were were let very quickly. They were very proactive in their... Read Full Review

My fiance and I have been very satisfied by the service we have received from Leaders; Amy, Helen and Jess have been very helpful in answering all our questions considering that this is the first time we have rented. There were a few matters in the flat that needed fixing and Leaders were... Read Full Review

I instructed Leaders to find a tenant for my flat in Surbiton. I found Amy Claydon and her team to be helpful and responsive; it was clear from the beginning that Leaders "know their market", and they provided me with a thoroughly professional service. Leaders were good at identifying... Read Full Review

I have rented several properties through this agent. They have a very good dedicated rental team specially Sean, Chris and Helen. The property manager actually works from Surbiton branch which is very useful, as she knows the area and each individual property. The contracts and procedures are all... Read Full Review

Have dealt with Sean from the outset on letting our property, and Yvonne looks after the management of the house. I always find them both helpful and efficient. As a result our property has always been rented through... Read Full Review

Have used Leaders for 3 years and am very pleased with the service. They manage the flat and I have been lucky not to have too much maintenance issues but rent is always paid on time and they always answer my calls (unlike my last agent). The team are very friendly and always... Read Full Review

A very professional and complete team. Highly responsive and always happy to assist with issues. They have a very good local knowledge and we have been able to achieve the rentals they advised on over the last 4 tenancies. We have now used them for the last 2 years and they manage three of our... Read Full Review