50% lettings valuation accuracy
47% lettings fee satisfaction
Dec 15,2019
Dec 15,2019
4
people found
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I have been renting a property with this letting agency for around 6 months. Initially they did not take my first months rent despite me setting this up prior to moving in. When contacting the agency about this a very rude and disgusting woman advised me I should have read the terms and conditions? What this had to do with anything I am still yet to understand. I tried to pay for the deposit and first months rent prior to moving in with a card and was told no facilities were available to pay by card!!!!? I was then told my father could not pick up my keys despite me being at work because I needed to sign paperwork? I asked if I could be given a copy of this to sign straight away and was advised the "admin team" were not available. I then asked if this could be emailed to me to sign and send back to them, it took 3 or 4 attempts for them to understand and agree to this simple request. All the while the customer service from the two male staff was non existent and myself and my father were treat like idiots. Since moving in I have had issues with damp and mould in the property, I was told when moving in not to dry any clothes on the radiator as the previous tenant had had issues with damp. I followed this and ensured windows were left open regularly for ventilation purposes. Despite this I have mould rising up my bathroom and bedroom walls, the agency tried to blame me for this and said it was just condensation due to time of year. Shockingly they even asked me to clean the mould and paint over it myself. There is no communication between landlord and agency and coming from their mouths directly it is clear the letting agency lie to avoid blame, do not communicate and really do nothing to earn the title or money for "managing the property." They have tried to bring prospective tenants round whilst I have been waiting to move out despite the damp and mould issues and despite the landlord advising he wanted to sort the issues out prior to anyone else moving in. Terrible company, no sense of professionalism and lie to avoid responsibility which I have caught them out on several times (and even have email evidence to prove this) stay away!!!!
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Latest Reviews
3rd Dec 2024
reviewed by 'Jennifer'
6th Jun 2024
reviewed by 'Benato'
29th Dec 2023
reviewed by 'A. Mug'
2nd Dec 2023
reviewed by 'Ian'
21st Sep 2023
reviewed by 'Shaun'
Opening Hours
Address
Brannen and Partners
220 Parkview
Whitley Bay
Tyne and Wear
NE26 3QR
0191 2517878
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 47% | £450 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 2 | 14 | 2 | 0 | 1 | 1 | 1 | 13 |
Areas covered
- NE25
- Tynemouth
- NE26
- Whitley Bay
- NE29
- North Shields
- NE30
- NE28
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Dec 03,2024
Dec 03,2024
0
people found
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Would give no stars if available!
Unprofessional and rude in every aspect of this rubbish company.
The boss is out of his depth and waffles all of the time.
I wouldn’t let this man or company manage my daughter’s dolls house!...
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Jul 05,2024
Jul 05,2024
2
people found
this helpful
this helpful
An absolutely appalling block management company - overpriced and poor service, they make mistakes (even with block accounts) and they have no specialist knowledge, they do not run checks on completed work, they do not follow up on basic questions......Brannens are just awful.
Also ...
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Comment on agent fees
Over inflated
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Jun 06,2024
Jun 06,2024
3
people found
this helpful
this helpful
DO NOT use this so called 'managing agent' as you will haemorrhage money from places you never knew existed!
This horrible little man is a CON ARTIST and a first class BULLS****ER to boot!
His staff are obnoxious clowns who are rude, unhelpful and ...
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Dec 29,2023
Dec 29,2023
5
people found
this helpful
this helpful
I had the misfortune of dealing with these people for several years. They are a so called block mansgemtntb company. They are very slow in responding to problems with building. They often don’t even reply to phone calls or e mails. Arrears appears for £2500 ...
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Dec 02,2023
Dec 02,2023
2
people found
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this helpful
O stars for this company
Pay a service charge which includes building insurance but now they want it all upfront as well as increasing the service charge due to inept planning.
Work required always done late with no updates
Over to you Shaun Brannen if ...
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Sep 21,2023
Sep 21,2023
2
people found
this helpful
this helpful
Do not use this shambles of a company. Staff are rude on the phone and they take weeks to help you with your problem...
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Aug 17,2023
Aug 17,2023
2
people found
this helpful
this helpful
I would have given no stars if given the option. Terrible letting agent. Slow to respond to all serious maintenance complaints. Failed to process the correct refund upon end of tenancy agreement. The lady we dealt with, Barbara, claimed that we were only owed one ...
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Oct 26,2022
Oct 26,2022
2
people found
this helpful
this helpful
They can rarely take phone calls, you always have to leave a message after the tone.. and the lack of communication between themselves is terrible.
(I'm not sure whether the rental price I'm entering is accurate, but it is thereabouts; and the rent is always ...
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Sep 07,2022
Sep 07,2022
0
people found
this helpful
this helpful
I have been working with Liam Bradshaw regarding a rental property which I am moving into this week . Liam has been really professional and supportive especially when explaining the Goodlord process to me he also contacted me to wish me good luck in my own ...
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Sep 02,2022
Sep 02,2022
4
people found
this helpful
this helpful
Completely incompetent, rude staff, apart from Lucy was polite and professional.
Rarely answer the phone, phone lines often down, poor response to emails. No correspondence leading up to exchange and completion. Avoid at all costs...
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Sep 01,2022
Sep 01,2022
5
people found
this helpful
this helpful
Brannen act as the property managers for the freehold that controls my apartment. They have been in charge for 18 months and have allowed all maintenance issues to drag on indefinitely. There is serious water damage to the property that has not been maintained; a broken ...
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Sep 18,2021
Sep 18,2021
2
people found
this helpful
this helpful
Rental team are absolutely awful.
Had issues with the property for multiple years now.
Mould, broken fixtures, central heating system that doesn't work, multiple windows that leak during heavy rain.
Never a response when asking about these issues. Instant response when it comes to anything ...
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Jul 22,2021
Jul 22,2021
3
people found
this helpful
this helpful
Management company for our property. Inept doesn't do them justice. Despite numerous requests for meetings, the last AGM was held 6 years ago and service charges are put up each year without any consultation with residents. Nothing more than money grabbers. Avoid at all costs....
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Apr 12,2021
Apr 12,2021
1
people found
this helpful
this helpful
I have dealt with them twice and had bad experiences. Called up to view a property and they said it was a 3 week waiting list to view it and never got back to me. The second was when we viewed a property and put an ...
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Dec 02,2020
Dec 02,2020
2
people found
this helpful
this helpful
Our ongoing issue with this appalling company continues. Despite paying increased sums to clear service charge arrears, they are now threatening us with legal action. We recently paid £200 and they are now demanding a further £600 in 7 days. The arrears occured when work was done on ...
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Apr 29,2020
Apr 29,2020
7
people found
this helpful
this helpful
I have had the frustration of dealing with Brannen & Partners as the "management company" for five years now as they manage the building I live in. During this time I have experienced repeatedly most of the issues the other one star reviewers have left. The ...
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Feb 03,2020
Feb 03,2020
4
people found
this helpful
this helpful
This company is atrocious. I can only say be prepared for a rough ride especially if you are in the Staithes Dunston Gateshead. I was taken to court for service charges both cases were lost by them. They are trying it on again. When will ...
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Nov 22, 2020
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They are doing exactly the same to us. Despite paying double our monthly fee to clear arrears, they now want the full amount up front up to July 2921 equating to almost £500. Disgusting company who put money over device all the time. ...
Dec 15,2019
Dec 15,2019
4
people found
this helpful
this helpful
I have been renting a property with this letting agency for around 6 months. Initially they did not take my first months rent despite me setting this up prior to moving in. When contacting the agency about this a very rude and disgusting woman advised me ...
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Nov 07,2019
Nov 07,2019
3
people found
this helpful
this helpful
Couldn’t leave a zero star review so I’d to put one. Despite trouble in our block from residents below including violence, threats to residents, massive anti social behaviour and generally living in misery, Brannen have done nothing to help us. We as residents, ...
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Feb 07,2018
Feb 07,2018
7
people found
this helpful
this helpful
Brannan and partners are the managing agent for my property. They have invoiced me my annual service charge but i don't know what i am paying for. I have asked them umpteen times to send me itemised breakdown of the annual charge, they keep avoiding ...
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Comment on agent fees
Definitely bad. They don't even break the charges down
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Mar 03,2017
Mar 03,2017
8
people found
this helpful
this helpful
Consistently awful. I'll never use them again. They were marketing my property but it wasn't getting any viewings so I asked 2 people to mystery shop them and ask for a viewing at a) my property specifically and b) a property with the description, location and ...
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Comment on agent fees
Average
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Mar 17, 2017
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(1)
Good Afternoon. Thank you for your comments. As we discussed previously, the property initially came onto the market in December which is traditionally a quiet time of year. However, we kept you fully up to date with viewings and feedback.
Our company policy is that for lettings it is on a first come, first served basis, so when a potential tenant comes along we will credit check and reference them to ascertain their suitability. In this case they were not suitable due to their status (it is ...
Feb 28,2017
Feb 28,2017
3
people found
this helpful
this helpful
Terrible... Don't clean the properties before they rent them out or anything.... Work that should of been done like checking to see if boiler works doesn't get checked if you want a tenancy with nothing but problems with no solutions go with brannens and partners...
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Comment on agent fees
Bad especially as theyve done nothing
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Mar 17, 2017
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Good Afternoon, please contact me on [email protected] - if you wish to discuss any of these issues further. We would of course expect the boiler to be working when you moved into a property. The gas safety certificate and boiler service (where applicable) are undertaken once a year. Unless reported otherwise by a tenant, we would assume that it is in working order - especially when a tenant has recently vacated. However, once a problem is flagged up to us we will attend to ...
Jan 14,2016
Jan 14,2016
1
people found
this helpful
this helpful
Jacqui kept us updated through the process and l found her to be very professional with a thorough understanding of the requirements needed to let a property in the UK....
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Comment on agent fees
Good, unlike other agents that charge 60% of the first months rent. Brannen & Partners offer the best prices l have seen.
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Jan 14, 2016
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Thank you for the feedback. ...
Jan 13,2016
Jan 13,2016
3
people found
this helpful
this helpful
My partner and I have rented a property for the last two years. The staff at the Park View office are just awful to deal with and I use the word deal loosely. They do not seem to understand the words customer and loosely. On ...
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What agent could do to change your mind?
Fair, but not in cash.Attached Filesnbsp;
Comment on agent fees
Fair, but not in cash.
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Jan 14, 2016
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Dear Becca, please feel free to email me at [email protected] with any specifics you would like to report - I can then investigate further.
We have separate accounts, administration and maintenance departments who all have different systems specialising in their particular field which is why the accounts dept would not be able to help you with a repairs query for example. However, they are more than happy to pass you on to the right person. We also have our automated ans ...
Jan 03,2016
Jan 03,2016
3
people found
this helpful
this helpful
My partner and I recently moved into a property which we rented from Brannen and Partners.
Despite telling Sam Winters I was 6 months pregnant and that there were repairs that needed to be made I was ignored. His mode of contact was to send one ...
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Comment on agent fees
agents fees were stated at the start.... but they haven't carried out their part of the contract
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Jan 04, 2016
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Dear Sofia
As discussed earlier today, we are doing everything we can to resolve the issues. The vendor has already spent £2000 to remedy the water ingress and will continue to tackle the problem - so to say you have been ignored is rather unfair. I look forward to visiting the property as pre-arranged this week. ...
Aug 26,2015
Aug 26,2015
3
people found
this helpful
this helpful
Myself and my partner moved into a property by advertised by themselves. Despite not having anything to do with the actual property and putting us directly in touch with the landlord they charged us nearly £300 in fees. I've no idea what these fees were for ...
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Jan 13, 2016
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I completely agree with you, B&P do not understand the words customer service. Incredibly snotty. Horrible people who simply do not wish to do their jobs. Also terrible inaccuracy and it appears they do not share information with each other. ...
Mar 30,2015
Mar 30,2015
2
people found
this helpful
this helpful
Kendal has been polite and very professional in her dealings with us throughout the sale process and has always endeavoured to collect any information requested or queries raised in a very speedy manner.
In short a great help in moving the sale to a successful ...
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Comment on agent fees
Agreed a special competitive rate
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Jan 29,2015
Jan 29,2015
1
people found
this helpful
this helpful
Exceptional service, we were kept up to date at all aspects of the sale of our property. Staff were very professional and courteous and really went above and beyond. We had viewings within hours of the property going on the market! Highly recommended....
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Dec 12,2014
Dec 12,2014
1
people found
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this helpful
Brannen and partners have acted for me in several capacities since the year 2000. In the first place they are the managing agents for the apartment building, in the second place they were my factor for the letting and maintenance of my flat and lastly they ...
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Dec 04,2014
Dec 04,2014
1
people found
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this helpful
Good effective team offering a full service. VERY fast @ finding GOOD tennants and keeping you informed of progress and responsive to issues raised by both sides...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:45 PM 26/05/2015 by Jonathan Parker
