“Really Bad do not use...”
1 Star Review
Dec 10,2019
By:
'Ben'
Dec 10,2019
Branch: Sheffield, 469 Ecclesall Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: S7
Branch: Sheffield, 469 Ecclesall Road
Lettings (as a Tenant)
Postcode: S7
1
people found
this helpful
Absolutely disgusting - do not give the 24 hours notice required by law for them to gain access to the property- quite brazenly just say we have a key and we will go in a do what we need to regardless of you being there or not. Do not trust a word this company says.
Edit in response - I posted pictures of the emails showing that they say despite short notice and without asking permissions they will give a key to the property to a builder to go in. See the link at the bottom of the review for proof of this- There was no 24 hours notice this was sent on the day, and I can’t contact Nicola directly as she has not given me her direct contact details despite having mine- I actually have no idea who Nicola is as I have never spoken to her other than her reply to these reviews. Had she contacted me I would have responded. Interestingly now the image also proves she is a lier as she denies this having happened.
I have since learned that Nicola is the MD - this tells me a few things one she has no idea what her staff are doing, two or she does and chooses to lie about them on public forums to save face regardless of the customer experience 3 she has no idea what she is doing as she said she contact me but did not, 4 quite evidently this company is all out profit grabbing by giving false responses to genuine reviews. I have since reached out to her and she has not responded.
https://drive.google.com/file/d/1vEF9CXLgy3VbPlRQ6kXWjOcaWBf0Nv-d/view?usp=drivesdk
1
people found
this helpful
Was this helpful?
Yes
In what way are you happy to assist me? This is news to me? I have an email which says from Lynn she contacted the builder to contact open reach but if they don’t respond it’s out of her hands. I’ll post it later. It’s not my fault your disorganisation saw them turn up on a day I was unable to organise someone to be in my apartment where all my valuables are while a stranger entered. Had you given me 24 hours noticed outlined by law i would have done this.
You don’t understand customer experience or service- you seem to think replying to bad reviews with a good natured tone and saying you have asked me to contact you in public forums is correct. In actual fact what you should have done is reach out to me directly which was well within your capabilities and try to resolve not expect me to do this to you. Why should I as a customer try to make you make my experience better? For some reason you and the rest of your company think your are above your customers. Strange and worrying - something I will make sure all future potential tenants know before signing up to king and expensive contracts with the company you manage.