Torquay, TQ2
3.8/5, 18 reviews
72% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“By far and away the worse treatment from a letting ......”

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Nov 15,2012
Minithumbdown
By: 'Haartless'
Nov 15,2012
3 people found
this helpful
By far and away the worse treatment from a letting agents I have experienced in over 10 years

After viewing a property and authorising payment of £200 holding deposit the agent then informed me of a minimum guarantors income of £20,000 which had not been previously mentioned. In conversation the following day the same agent recalculated the Guarantors fee for £2,500 more than the previous day, making it £22,500. He also told me that if the guarantor fails to meet the requirements I will be deemed to be pulling out and lose my fee. He then encouraged me to use a joint Guarantor even though he had also previously said that would not be accepted, which head office also agree with, which makes it look like he was purposely attempting to make the check fail so Haart could keep my money.

In attempting to resolve the situation the manager will not call back, despite repeated assurances from branch staff he will. I will update on this issue either on refund of the holding fee, or outcome from a Small claims court.
What agent could do to change your mind?
see what is said in the review section. Basically made me aware of all accurate fees and requirements before encouraging me to sign any agreement.
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Latest Reviews

View all Reviews 18
25th Apr 2019
reviewed by 'STAY'
“They kept us misinformed, confused, waiting for weeks to months for a reply about every single thing we asked for ......”
27th Jul 2018
reviewed by 'EmilyJustin'
“I had a fantastic viewing with Jon arranged simply the same day. Nice to have such a knowledgeable, friendly and ......”
22nd Sep 2017
reviewed by 'Charlotte'
“Karl was very professional and very patient with all my questions and numerous viewings. Thank you for all your help....”
17th Jul 2017
reviewed by 'Jacqueline'
“Fantastic team, I found them caring, concerning, and absolutely fantastic in every way. I'd like to thank Jenny, Alice, carl ......”
8th Jun 2017
reviewed by 'holly'
“Me and my partner bought a house with yourselves last month and going through with the buying process , you guys ......”
17th Feb 2017
reviewed by 'Kelly.'
“Would like to thank everyone at haart Torquay especially Jenny. Jenny has answered queries very quickly, also keeping me updated ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
130 Union Street
Torquay
Devon
TQ2 5QB
01803 200 183

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £750 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 0 1 6 0 6 1 0 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“WORST CUSTOMER SERVICE EVER, LIE CONTINUOUSLY...”

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Apr 25,2019
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By: 'STAY'
Apr 25,2019
2 people found
this helpful
They kept us misinformed, confused, waiting for weeks to months for a reply about every single thing we asked for help with (no exaggeration!), the contractors were rude and they're just unprofessional....
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Can't remember
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“Excellent viewing service...”

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Jul 27,2018
Minithumbup
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Jon
By: 'EmilyJustin'
Jul 27,2018
0 people found
this helpful
I had a fantastic viewing with Jon arranged simply the same day. Nice to have such a knowledgeable, friendly and honest Estate Agents who gave us all the information we needed to make a decision and hopefully move forward. Definitely the best service we've experienced ...
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“Karl was very professional and very patient with all my ......”

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Sep 22,2017
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Karl
By: 'Charlotte'
Sep 22,2017
0 people found
this helpful
Karl was very professional and very patient with all my questions and numerous viewings. Thank you for all your help....
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Fantastic team, I found them caring, concerning, and absolutely fantastic ......”

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Jul 17,2017
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Jenny
By: 'Jacqueline'
Jul 17,2017
0 people found
this helpful
Fantastic team, I found them caring, concerning, and absolutely fantastic in every way. I'd like to thank Jenny, Alice, carl and Jammie, who all surported us from beginning to the end. I would recommend haarts 100%....
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Comment on agent fees
Good
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Me and my partner bought a house with yourselves last ......”

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Jun 08,2017
Minithumbup
By: 'holly'
Jun 08,2017
0 people found
this helpful
Me and my partner bought a house with yourselves last month and going through with the buying process , you guys we're brilliant. We had a certain date we had to move in by and Jenny made sure we met it . So thank you to Jenny ...
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Comment on agent fees
N/a
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Would like to thank everyone at haart Torquay especially Jenny. ......”

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Feb 17,2017
Minithumbup
By: 'Kelly.'
Feb 17,2017
0 people found
this helpful
Would like to thank everyone at haart Torquay especially Jenny. Jenny has answered queries very quickly, also keeping me updated continuously. Very quick and smooth service buying a property through haart....
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By: Ross
Feb 20, 2017
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Hi Kelly, Thank you for your kind review of our Torquay branch, we're pleased to hear they delivered a quick and smooth service throughout. We will pass this feedback on. Regards Ross ...

“Jenny has been outstanding with the service, can highly recommend ......”

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Jan 18,2017
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Jenny
By: 'Chris'
Jan 18,2017
0 people found
this helpful
Jenny has been outstanding with the service, can highly recommend her personally. Good communication and never left in the dark...
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Comment on agent fees
Good
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By: Ross
Jan 18, 2017
View all comments (1)
Hi Chris and Paige, Thanks for your kind review of our Torquay branch, we're pleased to hear they provided good communication and overall an outstanding service. We will pass this feedback on. Regards Ross ...

“Would just like to thank Jenny at Haart for all ......”

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Jan 06,2017
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Jenny
By: 'Mr'
Jan 06,2017
0 people found
this helpful
Would just like to thank Jenny at Haart for all her help in buying a house in Torquay I was having problems with slow solicitors Jenny helped quicken the process by constantly chasing up the solicitors for me. Jenny kept me up to date on ...
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N/a
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By: Ross
Jan 06, 2017
View all comments (1)
Hi Mr G Tyler, Thank you for your kind review of our Torquay branch, we're pleased to hear they kept you up to date and that they were easy to get in contact with when you needed it. We will pass this feedback on. Regards Ross ...

“I have been very pleased with the service I received ......”

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Dec 22,2016
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Jenny
By: 'Joy'
Dec 22,2016
0 people found
this helpful
I have been very pleased with the service I received from this agent, especially Jenny. She has endeavoured to speed up the sale of my flat despite the slowness of the solicitors. She has kept me up to date on a regular basis....
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Comment on agent fees
The fees are in keeping with what most other agents are charging.
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By: Ross
Dec 22, 2016
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Hi Joy, Thanks for your kind review of our Torquay branch. We're happy to hear you were pleased with the service you received. We will pass this feedback on. Regards Ross ...

“Second time disappointed in the whole process. NEVER EVER TO ......”

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Dec 22,2016
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Jenny
By: 'Mehmet'
Dec 22,2016
0 people found
this helpful
Second time disappointed in the whole process. NEVER EVER TO DEAL WITH HAART AGAIN. Anyone who needs a reference feel free to call me 07834453748. I will tell you how bad they are. M.S....
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Comment on agent fees
Extremely bad.
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By: Ross
Dec 28, 2016
View all comments (1)
Hi Mehmet, We're very sorry to hear about your poor experience with our Torquay branch. Please contact our help team at [email protected] with all the details so we can investigate. Regards Ross ...

“I cannot praise Jenny and her team highly enough for ......”

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Nov 12,2016
Minithumbup
By: 'Jane'
Nov 12,2016
0 people found
this helpful
I cannot praise Jenny and her team highly enough for the way they have all worked tirelessly to help me bring the sale of my flat in Torquay to completion especially Jenny who has been patient and calm in the most trying of circumstances. They ...
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Comment on agent fees
What one would expect to pay
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By: Ross
Nov 14, 2016
View all comments (1)
Hi Jane, Thank you for your kind review of our Torquay branch. We're pleased to hear they delivered a positive and effective service. We will pass this feedback on. Regards Ross ...

“We sold our 4 bed semi with Haarts last Oct. we ......”

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Nov 09,2016
Minithumbup
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Luke
By: 'Bill'
Nov 09,2016
0 people found
this helpful
We sold our 4 bed semi with Haarts last Oct. we were at first a little dubious that they would sell it at the price they said they could get as they were higher than other Estate Agents, however; to our delight the house sold very ...
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Comment on agent fees
If you pay peanuts you get monkeys! Haart were not the cheapest or most expensive but you can trust them to shift the house at the right price.
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By: Ross
Nov 11, 2016
View all comments (1)
Hi Bill, Thank you for your kind review of our Torquay branch. We're pleased to hear they delivered a quick and effective service. We will pass this feedback on. Regards Ross ...

“Big thankyou to all the staff at Haart who work ......”

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Oct 31,2016
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Jenny
By: 'Jackie'
Oct 31,2016
0 people found
this helpful
Big thankyou to all the staff at Haart who work tirelessly to get us through our move we are eternally thankful...
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Comment on agent fees
Good job done by all
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By: Ross
Nov 01, 2016
View all comments (1)
Hi Jackie and Michael, Thank you for your kind review of our Torquay branch. We're glad they worked tirelessly to get you through your move. We will pass this feedback on. Regards Ross ...

“The estate agents at Haart Torbay (specifically Luke and Claire) ......”

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Feb 12,2015
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Luke
By: 'SeymourThomas'
Feb 12,2015
1 people found
this helpful
The estate agents at Haart Torbay (specifically Luke and Claire) went the extra mile to ensure the smooth purchase of our property. We were frequently updated on progress, any issues and always kept in the loop. During our purchase we came across issues, however no ...
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By: Customer Relations Manager
Feb 19, 2015
View all comments (1)
Dear SeymourThomas Thank you for your lovely review. We are really pleased to hear about your experience with us and about the good service you received from Luke, Claire and the team at haart Torbay. We hope you are happy in your new home and wish you all the best for the future! Melanie Smith Customer Relations Manager ...

“We viewed a property with Haart Torquay and decided that ......”

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Jul 14,2014
Minithumbdown
By: 'HB'
Jul 14,2014
1 people found
this helpful
We viewed a property with Haart Torquay and decided that of the 5 we had seen that day, it was our favourite, although we had a couple of queries. Throughout our dealings with the agents, however, they repeatedly failed to reply to our telephone calls, or ...
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“By far and away the worse treatment from a letting ......”

Share on :
Nov 15,2012
Minithumbdown
By: 'Haartless'
Nov 15,2012
3 people found
this helpful
By far and away the worse treatment from a letting agents I have experienced in over 10 years After viewing a property and authorising payment of £200 holding deposit the agent then informed me of a minimum guarantors income of £20,000 which had not been previously mentioned. In ...
read full review
What agent could do to change your mind?
see what is said in the review section. Basically made me aware of all accurate fees and requirements before encouraging me to sign any agreement.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I called the Torquay office this morning to discuss renting ......”

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Jul 03,2012
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Jodie
By: 'ProspectiveLL'
Jul 03,2012
0 people found
this helpful
I called the Torquay office this morning to discuss renting out my property. I was put through to Jodie who was informative and friendly and after a morning of speaking to other agents who were not friendly, imformative or as enthusiastic as Jodie it really ...
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“This letting agent is underhanded and incompetent.I strictley informed ......”

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Feb 06,2012
Minithumbdown
By: 'S'
Feb 06,2012
7 people found
this helpful
This letting agent is underhanded and incompetent.I strictley informed them upon me signing the contract the deposit and the 6 months rent the tenants where paying up front had to be paid into my account,this they agreed,on the day i went into sign ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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