This is far from the truth.

1. When I moved in, I had no hot water in my shower. This took nearly a week to fix with several visits from engineers. I had to use the shower in the unoccupied room opposite mine.
2. My wall was only painted after I had to chase your company when I was told it would have been the next day. It was painted nearly 2 weeks after.
3. The heating in my room was not back on within 24 hrs. It had not been working for a week as complaints were raised by others on the 2nd floor. Emergency heaters were not provided when they should have been as soon as we raised this issue.
4. We requested a food bin when we moved in and have now only received an email that it will be delivered one month later.
5. We have had random strangers walk into our home unannounced several times and enter fellow housemates rooms without any prior consent. This has been flagged several times too.

Nothing has been fixed within 24hrs as you claim. Every problem goes through a long winded process and requires several visits before anything is actually completed.

Hi Mohammad,

Thank you for leaving a review and letting us know you are having issues in our property!

We tried to contact you on numerous occasions on the issues you have raised and discussed this with you but it seems like the line keeps getting cut off and you are unavailable to speak again.

As you know we have had issues with the heating when the property was set up which were resolved as quickly as we could. We then had further issues are after we fitted a larger radiator in the heating at your housemate's request.

The heating then went off and we got it back up and running for you on the same day but it has been tempromental. This is now fully fixed.

In the meantime you have raised another three issues:

> A new bin for food waste
> Your radiator has come away from the wall
> Complete painting of your room

All of these have been completed for you within 24 working hours of them being raised. After speaking with you today before getting cut off you confirmed you had no more issues.

We therefore do find it unusual that you would leave such a negative review and also not pick up or return our calls when we try to talk through the issues with you.

You can call and speak to us on 0161 401 9378 at any time during our office hours and we would be so pleased to find out how else we can help you.

Kind Regards,
Joshua Keegan
Managing Director