Streets Ahead
Crystal Palace, London, SE19
4.6/5, 796 reviews
93% recommended
80% sales valuation accuracy
67% sales fee satisfaction

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“We used Streetsahead as our letting agent for 3 years. The ......”

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Nov 14,2012
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By: 'JH'
Nov 14,2012
6 people found
this helpful
We used Streetsahead as our letting agent for 3 years. The first 2 years, everything was relatively smooth, especially when Michelle Samuels was there. She was really helpful. When she left, the letting department started to be dissapointing. The worst we felt was since the letting department moved to Crystal Palace. It was very difficult to get hold of anyone by phone. Email was not responded promptly. We had very terrible tenants at our flat for 6 months, they continuously paid rent late. We paid Streetsahead to collect the rent for us, but every single month, we had to call and chase the agency for the late payments, and they had never charged the tenants with late fee, which they should have done so as per tenancy agreement.

The 6 months rent guarantee was a total rubbish. When the tenants didn't pay their rent at their fifth month, Streetsahead said that we had to wait for at least 1 month overdue rent. When 1 month was over, Streetsahead said that our 6 months guarantee was expired.

When the tenants finally left, the tenants made some damages in our property. We gave Streetsahead a list of damages, it took them over a month to deal with it. The tenants were very upset and gave us a very aggressive and intimidating phone call. Streetsahead said that the tenants disputed the deductions so the deposit issue had to go to TDS. That was 3 weeks ago. Until now, nobody can give us any information about this deposit issue.

Inventory checks were also double standards. Check - In Inventory was really detailed, but Check- Out Inventory was really loose, puting landlord/lady in a disadvantage position. When we asked them that we would like to have the same company to do the check -in and check-out inventory, Streetsahead said OK. But when the check-out was done, it was done by a different company. So Streetsahead just completely ignored our requests, with no explaination what so ever.

Throughout our dealings with Streetsahead, we found them to be very apologetic and gave hundreds of excuses but didn't really solve the issue, nor really care. We thought that using an agency as well known as Streetsahead will give us a peace of mind, the reality was totally the opposite! We will never used this agency again nor recommend it to anyone we know.
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By: JH
Dec 26, 2012
Thanks to Janice Smith, We have now received money from the deposit to recover damages left by tenants.
By: Gary O'Hare
Nov 17, 2012
We are very sorry to hear that our service levels did not meet your expectations and we would like the opportunity to
reverse your thoughts on how we deal with the type of issues you have raised.
We really care about our customers and appreciate that "peace of mind" is extremely important during this time.
I would be grateful to hear from you at your convenience on my direct line 0208 655 4710 or email [email protected] with a view to rectify and resolve the matters you have raised.
Thank you for bringing to our attention these matters and we look forward to hearing from you.

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Latest Reviews

View all Reviews 796
29th Aug 2024
reviewed by 'Lesley'
“I have have found streets ahead to be the worst agent I have ever had to deal with. They do ......”
6th Nov 2023
reviewed by 'Lukman'
“It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with ......”
15th Dec 2022
reviewed by 'Theresa'
“I am very pleased with the help Gemma gave me when I was looking for a property to rent, very ......”
19th Nov 2022
reviewed by 'Basak & Yagiz'
“Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't ......”
2nd Nov 2022
reviewed by 'Reviews'
“AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke ......”
22nd Oct 2022
reviewed by 'Taraash'
“Finding a house in london is as it is stressful, and to do it in this climate was even more ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Streets Ahead
4 - 8 Westow Street
Crystal Palace,London
Greater London
SE19 3AH
020 8653 9222

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 67% £250,000 £777,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
141 19 481 31 35 0 42 0 41 6
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Coulsdon, CR5
Croydon, CR0
Croydon, CR0
Crystal Palace, SE19
London, SE25
Purley, CR8
South Croydon, CR2

“I have have found streets ahead to be the wor......”

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Aug 29,2024
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By: 'Lesley'
Aug 29,2024
3 people found
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I have have found streets ahead to be the worst agent I have ever had to deal with. They do not return calls, take 3-4 days to reply to emails, always changing staff, when you call you can never get put through as the agent ...
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“It was a wonderful experience dealing with St......”

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Nov 06,2023
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By: 'Lukman'
Nov 06,2023
0 people found
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It was a wonderful experience dealing with Street Ahead, in particular Autumn Bailey and Emma. I have been searching with different companies before I knew about Street Ahead and immediately with the way they conduct their business, their customer service is second to none, I ...
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“I am very pleased with the help Gemma gave me......”

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Dec 15,2022
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By: 'Theresa'
Dec 15,2022
0 people found
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I am very pleased with the help Gemma gave me when I was looking for a property to rent, very professional...
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“Great costumer service....”

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Nov 19,2022
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Enzo
By: 'Basak & Yagiz'
Nov 19,2022
0 people found
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Great costumer service. We would like to thank to Enzo and Emma for their friendly and helpful approach. We didn't have a single problem and they were very responsive thoughout the whole process.Overall very satisfied with the service and happy to recommend....
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“TERRIBLE, DODGY COMPANY...”

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Nov 02,2022
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By: 'Reviews'
Nov 02,2022
1 people found
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AVOID THIS COMPANY AT ALL COST ! They are dodgy , unreliable, have loads of attitude even the manager whom I spoke with was full of it. I went to view a property and it wasn’t even the one shown to me before hand. They want ...
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“Finding a house in london is as it is stressf......”

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Oct 22,2022
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Gemma
By: 'Taraash'
Oct 22,2022
0 people found
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Finding a house in london is as it is stressful, and to do it in this climate was even more difficult until we found Enzo and Gemma! Gemma showed us the house while Enzo dealt with documentation. They were both warm, friendly and helpful from ...
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“Enzo and Emma of street ahead are wonderful p......”

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Oct 13,2022
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Enzo
By: 'EDOBOR MINISTER'
Oct 13,2022
0 people found
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Enzo and Emma of street ahead are wonderful people. They have made my experience wonderful and lovely. Thanks guys. Cheers...
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“Pleasure to deal with! Enzo was fantastic, re......”

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Aug 26,2022
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Enzo
By: 'Lara'
Aug 26,2022
0 people found
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Pleasure to deal with! Enzo was fantastic, really understood what I was looking for and never gave up finding me my perfect place. 5stars, thank you Enzo!...
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“I was able to find my first flat with the hel......”

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Feb 21,2022
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Gemma
By: 'Esthee'
Feb 21,2022
0 people found
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I was able to find my first flat with the help of Gemma Greasley.She was really kind and supportive throughout the whole process...
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“Very happy with the whole process...”

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Feb 16,2021
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Dan
By: 'Andreea'
Feb 16,2021
0 people found
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I am extremely thankful to Daniel and Emma at Streets Ahead Crystal Palace , for their excellent customer service , great communication and efficiency. My journey to renting a flat in the area has been made extremely easy to navigate and I couldn’t be more grateful . ...
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“Very positive experience with Streets Ahead. ......”

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Feb 16,2021
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Emma
By: 'Sam'
Feb 16,2021
0 people found
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Very positive experience with Streets Ahead. Dan and Emma made the process seamless from start to finish. Would 100% recommend!...
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“Dan is professional and very pleasant person ......”

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Dec 14,2020
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Dan
By: 'Sandy'
Dec 14,2020
0 people found
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Dan is professional and very pleasant person .I explain what I need and he find a perfect house for my family !Really nice person and positif attitude ....
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“Great and very fast service from Dan and Emma......”

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Dec 01,2020
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Dan
By: 'Vanesa'
Dec 01,2020
0 people found
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Great and very fast service from Dan and Emma. I finally got a nice apartment, something that it was being very difficult. Highly recommended!...
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“Can't thank Emma and Libby enough for all the......”

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Nov 27,2020
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Emma
By: 'James'
Nov 27,2020
0 people found
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Can't thank Emma and Libby enough for all their hard work in getting us out new flat. Easy process with faultless communication!...
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“I can not speak highly enough of Gemma, she w......”

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Mar 11,2020
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Gemma
By: 'Stefanie'
Mar 11,2020
0 people found
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I can not speak highly enough of Gemma, she went above & beyond helping me. She was easily reachable, and was so friendly and made the whole experience stress free for me. She honestly has been a total angel....
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“Gemma was as usual amazing!! She assisted us ......”

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Feb 28,2020
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Gemma
By: 'Rita'
Feb 28,2020
0 people found
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Gemma was as usual amazing!! She assisted us the last time we moved and again this time. Very professional and helpful with every detail!! It’s always a very positive experience when dealing with Gemma....
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“I am so grateful to have Christopher Blake (C......”

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Sep 30,2019
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Christopher
By: 'Sherrelle'
Sep 30,2019
0 people found
this helpful
I am so grateful to have Christopher Blake (Crystal Palace branch) assist me with my property search. Christopher has continued to go above and beyond in assisting me for example even when the property that I have enquired about is not covered in his branch ...
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“Very happy with the service provided by Gemma......”

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Sep 26,2019
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Gemma
By: 'Galina'
Sep 26,2019
0 people found
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Very happy with the service provided by Gemma .She was very professional and accommodating to our needs .Highly recommended to work with her...
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“Gemma Greasley was absolutely amazing she was......”

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Sep 25,2019
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Gemma
By: 'Gene'
Sep 25,2019
0 people found
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Gemma Greasley was absolutely amazing she was professional polite and positive but very honest . Everytime we arranged to meet at a property she was always there on time not once was she late ,always there waiting to meet me with an outstretched hand and that ...
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“Daniel Drury was very helpful and very profes......”

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Sep 12,2019
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Dan
By: 'Mario'
Sep 12,2019
0 people found
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Daniel Drury was very helpful and very professional in dealing with new clients looking for a flat to rent. He made our move very easy and smoothly without any hassles. I would highly recommend Mr Drury for his exemplary and outstanding performance in his job. ...
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“Dan Drury...”

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Sep 10,2019
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Dan
By: 'Sonia'
Sep 10,2019
0 people found
this helpful
Dan Drury helped me out of a difficult situation as I needed a short let with short notice. He was very helpful and somehow managed to find me the ideal property and also in an ideal location in the time I needed it. He did ...
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“Super! A* communication!...”

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Apr 02,2019
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Gemma
By: 'Ella'
Apr 02,2019
0 people found
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Gemma was super helpful and friendly. Top marks for communication! Really happy with the service and we have found a great flat! Speedy service and reasonable fees. Thanks Gemma!...
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Comment on agent fees
Cheaper than some of the bigger companies!
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“Local expert professional agents...”

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Jan 11,2019
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By: 'Shahid'
Jan 11,2019
0 people found
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A big thank you to Jola a true industry professional was very helpful and guided me smoothly through my purchase and all the obstacles that came along. Streets ahead as a company a joy to work with and definitely recommend them if you buying, selling, ...
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“Excellent service...”

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Dec 20,2018
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Gemma
By: 'Radhika'
Dec 20,2018
0 people found
this helpful
Gemma Greasley was fantastic - she was very positive responsive, accomodating, helpful, and above all really lovely! She helped us find our new flat in crystal Palace and we are very grateful to her that we find our flat before Christmas. She works so hard ...
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It is a good .
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“Excellent service from Christopher Blake, streets ahead...”

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Dec 10,2018
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By: 'Edith'
Dec 10,2018
0 people found
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I am very pleased with the service I received from this Agency, especially Christopher Blake, who was very helpful and pleasant and I was able to secure a beautiful property with them. Will definitely use them again anytime....
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Good
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“Time wasters - DO NOT USE...”

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Aug 27,2018
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By: 'A'
Aug 27,2018
2 people found
this helpful
Sent us confirmation of a house viewing which was never confirmed with the landlord/tennant. Happy for us to re-arrange plans and leave work early to suit their diary, only for us to be denied access to the property as the viewing had never actually ...
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“Autumn Bailey is the best!!...”

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Aug 21,2018
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By: 'Paula'
Aug 21,2018
0 people found
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Autumn Bailey is the best agent! She has helped a lot. She always try to find the perfect home for you, according to your preferences. Besides, she is so helpful and so kind! I strongly recommed contact her for making your move much more easier!!...
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Good
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“Autumn Bailey is wonderful!...”

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Aug 20,2018
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By: 'Josephine'
Aug 20,2018
0 people found
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Autumn made our house hunting experience a complete joy! She was extremely efficient and honest. She gave us solid advice and worked very hard and quickly to get us a great price on a beautiful property. She clearly loves her job and this shows through ...
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“Gemma Greasley the best estate agent in London!...”

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Aug 01,2018
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Gemma
By: 'Athbah'
Aug 01,2018
1 people found
this helpful
I can't express how amazing Gemma Greasley is. The properties she showed us (and they were many!) were all perfect, exactly what me and my partner wanted. It was the first time an estate agent actually listened to our needs and wants and didn't try ...
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“Dealt with Cherelle, been an absolute nightmare. Waiting for my ......”

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Jan 24,2018
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By: 'YouknowwhoIam'
Jan 24,2018
5 people found
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Dealt with Cherelle, been an absolute nightmare. Waiting for my deposit to be paid back. Moved out beginning of September last year, now about to enter February. Every time it's a story as to why I haven't been paid. Joke, stay well away from this * ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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