Heavitree Branch, Exeter, EX1
2.1/5, 7 reviews
28% recommended
0% lettings valuation accuracy
33% lettings fee satisfaction

“Luckily for me I have just moved to a new ......”

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Oct 14,2012
Minithumbdown
By: 'Grumpy'
Oct 14,2012
5 people found
this helpful
Luckily for me I have just moved to a new property and away from this awful lettings company! The two women mentioned above on separate occasions took money out of my account. Karen took over two months rent from my account and refused to pay it back. As for Patsy, well where do I start? The most recent communication from her, she said I had not waited a 'reasonable amount of time' for my deposit to be returned to me and she wouldn't give me contact details for the deposit holders......, it's my money!
Word of warning... Do not rent through this branch! I could go on all day about there various incompetencies!
What agent could do to change your mind?
Doing their jobs would of been a good start!
Attached Filesnbsp;
Was this helpful? Yes
By: Fulfords Management
Nov 16, 2015
Your comments couldn't be further from the truth. As a company we must have both landlord and tenant in agreement before a deposit can be processed. Property management were doing their jobs albeit not to your liking. An important note is that all monies are held in my deposits, this is the law!

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Opening Hours
Address

Fulfords
45-47 Fore Street
Heavitree,Exeter
Devon
EX1 2QN
01392 308485

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 33% £850 £1,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 2 4 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“A great experience from start to finish. My situation was ......”

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Nov 19,2015
Minithumbup
By: 'P'
Nov 19,2015
3 people found
this helpful
A great experience from start to finish. My situation was far from straight forward but Ashley and his team made it stress free and gave me back my credibility at the same time, thanks guys....
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Comment on agent fees
There are cheaper fees out there but the service was brilliant from start to finish.
Was this helpful? Yes

“Do not ever use this company! It's been nearly 2 months ......”

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Dec 04,2014
Minithumbdown
By: 'Ry'
Dec 04,2014
3 people found
this helpful
Do not ever use this company! It's been nearly 2 months since we've left the property and still haven't received our deposit back. We have been lied to constantly saying it has been returned and to wait for it to go in the bank. Shockingly it ...
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What agent could do to change your mind?
Give me my money back which you they were quick enough to take
Attached Filesnbsp;
Was this helpful? Yes
By: Lettings Managment
Nov 16, 2015
View all comments (1)
Your comments have been some what blown out of proportion. We as a company do not control the deposit it is protected by a government approved scheme and therefore must be held until both landlord and tenant agree upon it's release. There is normally a very good reason why the deposit is held and i don't feel your comments are fair or accurate. ...

“We rented a house from Fulfords and will never touch ......”

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May 29,2014
Minithumbdown
By: 'fudge'
May 29,2014
2 people found
this helpful
We rented a house from Fulfords and will never touch them again with a barge pole. The fees were massive, the details of fees kept changing so that we had to make sure everything was confirmed in writing by email. We needed things fixing in ...
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“Wow the comments below do some what surprise me! I ......”

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Feb 20,2014
Minithumbup
By: 'G'
Feb 20,2014
0 people found
this helpful
Wow the comments below do some what surprise me! I have been a tenant with Fulfords for 3 years and have made two moves with the company and have had no problems. My deposit was returned to me within 4 days and I then handed it back ...
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“This company are truly awful. I'm pretty sure that the ......”

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Jan 15,2014
Minithumbdown
By: 'Sarah'
Jan 15,2014
5 people found
this helpful
This company are truly awful. I'm pretty sure that the deposits are not backed and hence they are trading fraudulently. Everyone I know without exception who have used this branch have never received there deposits back. There is always some excuse or phantom reason that ...
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“Luckily for me I have just moved to a new ......”

Share on :
Oct 14,2012
Minithumbdown
By: 'Grumpy'
Oct 14,2012
5 people found
this helpful
Luckily for me I have just moved to a new property and away from this awful lettings company! The two women mentioned above on separate occasions took money out of my account. Karen took over two months rent from my account and refused to pay ...
read full review
What agent could do to change your mind?
Doing their jobs would of been a good start!
Attached Filesnbsp;
Was this helpful? Yes
By: Fulfords Management
Nov 16, 2015
View all comments (1)
Your comments couldn't be further from the truth. As a company we must have both landlord and tenant in agreement before a deposit can be processed. Property management were doing their jobs albeit not to your liking. An important note is that all monies are held in my deposits, this is the law! ...

“It took 10 days from when I placed my property with ......”

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Sep 13,2012
Minithumbdown
Karen
By: 'Fed-up'
Sep 13,2012
4 people found
this helpful
It took 10 days from when I placed my property with Fulfords for them to upload the details onto their own and other websites. After persistent chasing I was told this was due to computer 'uploading problems' and that it was only with my property, not ...
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What agent could do to change your mind?
Could have kept more on top of the problem - it appeared to go for several days at the beginning before I allerted them to the problem. Then keeping me informed of progress more.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Fulfords, Exeter EX1 2QN



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