Archer & Co
Chepstow, NP16
4.9/5, 29 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction

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“Not a good experience....”

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Nov 18,2019
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By: 'Mr'
Nov 18,2019
7 people found
this helpful
Not a good experience. I made an offer to buy a house and they created unnecessary obstacles. They seemed more interested in asking irrelevant and impertinent questions, causing my mortgage broker to later strongly criticise their behaviour. They should have tried harder to sell their client's house.
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By: Alex
Dec 19, 2019
Hello Mr D.

Thank you for taking the time to leave us a review. I don't recognise you name and you haven't given us any details of the property you were trying to buy, so i cannot comment on your particular case.

I am just sorry that we didn't meet your expectations however i would like to generally address the point you have raised;

Upon receiving an offer, it is our duty to ask for a buyer to provide full evidence of their finances, identification and any necessary chain details . So these obstacles and irrelevant questions you refer to are simply to qualify if you can actually afford and proceed with buying our client's property before it is removed from the market and marked as under offer.

We are also required by law to meet the requirements of the Money Laundering Regulations 2017. I am surprised that your financial adviser has criticised this behaviour as this should be the standard procedure for all estate agents.

We take buyer qualification very seriously. We do this to act in our vendors best interest as ultimately they are trusting us with the sale of their property and with 35% of sales falling through nationally due to chain or finance issues its of the upmost importance that we qualify buyers as thoroughly as possible.

We appreciate all reviews, good or bad, so again thank you for taking the time to leave one.

Kind Regards,

Alex

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Latest Reviews

View all Reviews 29
21st Oct 2024
reviewed by 'Annette Nicol'
“Archers were really helpful from start to finish , very professional and friendly . always there to help .Caroline our sales progresser ......”
23rd Jul 2024
reviewed by 'Angela Jenkins'
“Excellent experience with Archer & Co, great efficient service, our house sold quickly for more money than expected thanks to Daisy ......”
22nd Apr 2024
reviewed by 'Silas'
“Our allocated agent for the last 3 viewings was Garry. An absolute gentlemen with a great sense of humour, instantly putting ......”
5th Feb 2024
reviewed by 'Arron'
“Hi Jack Came to meet me at my property. I liked Jack personality from the word go, he got to ......”
23rd Oct 2022
reviewed by 'Irene H'
“What an amazing team! Alex did a lovely video of my Cottage showing it at it's best. It sold withing 2 ......”
6th Sep 2022
reviewed by 'Angela'
“Zara was our Estate Agent - WOW, she is fabulous! From first meeting and acceptance of terms, our house was ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 10:00 - 14:00
Address

Archer & Co
30 High Street
Chepstow
Monmouthshire
NP16 5LJ
01291626262

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £205,000 £681,000
Lettings 100% 50% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 1 0 20 0 5 0 0 1
Areas covered
  • NP16
  • NP26
  • GF15
  • NP18
  • NP20
  • NP15
  • NP25
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Chepstow, NP16
Usk, NP15

“Archers were really helpful from start to fin......”

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Oct 21,2024
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By: 'Annette Nicol'
Oct 21,2024
0 people found
this helpful
Archers were really helpful from start to finish , very professional and friendly . always there to help .Caroline our sales progresser was amazing as were the agents that did the viewings . Tracey was also helpful and explained everything about the process of selling your home .A ...
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“Excellent experience with Archer & Co, great ......”

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Jul 23,2024
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By: 'Angela Jenkins'
Jul 23,2024
0 people found
this helpful
Excellent experience with Archer & Co, great efficient service, our house sold quickly for more money than expected thanks to Daisy Sheridan. House on the market and sold within three months! Would definitely move with Archer &Co again!!!...
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“Garry from Archers...”

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Apr 22,2024
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By: 'Silas'
Apr 22,2024
0 people found
this helpful
Our allocated agent for the last 3 viewings was Garry. An absolute gentlemen with a great sense of humour, instantly putting us (and I'm sure, the viewing customers) at their ease. Nothing was too much trouble and although only 30-45 mins was allocated for a first ...
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“Hi Jack Came to meet me at my property. I lik......”

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Feb 05,2024
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Carys
By: 'Arron'
Feb 05,2024
0 people found
this helpful
Hi Jack Came to meet me at my property. I liked Jack personality from the word go, he got to the point and told me how he would approach selling my property, what benefits he will highlight, what sort of buyers will be attracted. He ...
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“Amazing team! Amazing service! Thank you!...”

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Oct 23,2022
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Gill
By: 'Irene H'
Oct 23,2022
0 people found
this helpful
What an amazing team! Alex did a lovely video of my Cottage showing it at it's best. It sold withing 2 weeks but due to solicitors took six months to complete (no fault of Archers). During this time Gill managed the progressions and kept me up ...
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“Zara was our Estate Agent - WOW, she is fabul......”

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Sep 06,2022
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Zara
By: 'Angela'
Sep 06,2022
0 people found
this helpful
Zara was our Estate Agent - WOW, she is fabulous! From first meeting and acceptance of terms, our house was up for sale with professional pics and brochure within days. Zara liaised with us and our buyer the whole way through the process and was ...
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“Absolute first class estate agent...”

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Aug 12,2022
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Zara
By: 'Robin'
Aug 12,2022
0 people found
this helpful
I am in a unique position having both purchased my house AND sold my house through Archer & Co in the past 2 years. Purchasing was all very professional and very well organised but its when you are selling that you get to see the amazing personal ...
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“We cannot thank Zara and Gill enough! Zara’s......”

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Jul 15,2022
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Zara
By: 'Bry & Dan'
Jul 15,2022
0 people found
this helpful
We cannot thank Zara and Gill enough! Zara’s knowledge and expertise was incredible from day one. She was extremely professional, kind, friendly and supportive throughout the whole process, we trusted her completely with getting the best sale possible for our house. Not only did ...
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“Estate agents get a bad rap. Zara at Archer &......”

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Jul 13,2022
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Gill
By: 'Roy'
Jul 13,2022
0 people found
this helpful
Estate agents get a bad rap. Zara at Archer & Co in Chepstow was brilliant. Incredibly professional, knowledgeable and helpful. Thank you. Then when my purchase progressed , Gill Vaughan took over and was totally on the case. Highly recommended....
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“We have just used Jack Thomas at Archer & Co ......”

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May 19,2022
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Jack
By: 'Christine Summers'
May 19,2022
1 people found
this helpful
We have just used Jack Thomas at Archer & Co (Newport) to sell our house in Langstone and to purchase a new property. It has been a pleasure to work with him, and we have found him to be knowledgeable, patient and professional at all times. ...
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By: Helen Hill
Nov 08, 2023
View all comments (1)
We knew as soon as we met Jack from Archer & Co that he should be our estate agent to sell our mother’s house for her with the least worry and concern. He was so knowledgeable and explained every step of the way. He gave great advice as to the best price to put on the house and it sold in the first week. He carried on giving advice all the way through the sale and I highly recommend him. ...

“I choose Archers & Co after watching Alex Buc......”

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Nov 28,2021
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Alex
By: 'Victoria Edwards'
Nov 28,2021
0 people found
this helpful
I choose Archers & Co after watching Alex Buchanan’s motivational video clip on selling your house in 2020. Alex installed in me the confidence to remarket my family home with them and ambition to go for our dream. It was a very emotional move for us ...
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“From the start to the finish the whole team w......”

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Nov 13,2021
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Gill
By: 'Steve'
Nov 13,2021
0 people found
this helpful
From the start to the finish the whole team were very professional, friendly and helpful. Although with the normal hiccups along the way they managed the whole process really well. Keeping in the picture all the time. Would highly recommend them to sell any house. ...
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“Thoroughly recommend...”

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Jun 04,2021
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Jack
By: 'Julian'
Jun 04,2021
0 people found
this helpful
Jack was brilliant. Knew he was the one on first meeting. Didn't bother with any other agents. He had done the homework. Knew the competition. Very professional throughout. Worked hard through weekend open house. Had three asking price offers within days. Would definitely recommend...
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“Outstanding in every way. Professional, sleek......”

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Jan 28,2021
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Alex
By: 'Natalie'
Jan 28,2021
0 people found
this helpful
Outstanding in every way. Professional, sleek with attention to detail. Several safe viewing arranged as soon as my property went to market even with all the barriers faced during a pandemic. Due to their innovative marketing strategy you get viewers who are already well informed ...
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“House purchase through Archer and Co...”

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Jan 18,2021
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Zara
By: 'Simon'
Jan 18,2021
0 people found
this helpful
We recently bought a house through Archer and Co. They were friendly, helpful and efficient throughout the process. Zara was very helpful organising viewings and answering questions and Gill was very helpful in dealing with any enquiries. The service was especially appreciated as we were ...
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“Exceptional Service...”

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Jan 09,2021
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Gill
By: 'Lewis'
Jan 09,2021
0 people found
this helpful
After having used another Agent previously and dealing with several others during the process, Archers were brought to our attention. We must say that this company was such a breath of fresh air. They have been the ultimate professionals throughout the whole process of selling ...
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“We had a very quick sale through Archer & Co.......”

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Sep 21,2020
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Gill
By: 'John'
Sep 21,2020
0 people found
this helpful
We had a very quick sale through Archer & Co. We listed as lock down occurred and had to wait for viewings to take place again, once viewings were allowed we were sold within 3 weeks. Zara was very effective at selling the property and Gill was ...
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“Not a good experience....”

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Nov 18,2019
Minithumbdown
By: 'Mr'
Nov 18,2019
7 people found
this helpful
Not a good experience. I made an offer to buy a house and they created unnecessary obstacles. They seemed more interested in asking irrelevant and impertinent questions, causing my mortgage broker to later strongly criticise their behaviour. They should have tried harder to sell their ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Alex
Dec 19, 2019
View all comments (1)
Hello Mr D. Thank you for taking the time to leave us a review. I don't recognise you name and you haven't given us any details of the property you were trying to buy, so i cannot comment on your particular case. I am just sorry that we didn't meet your expectations however i would like to generally address the point you have raised; Upon receiving an offer, it is our duty to ask for a buyer to provide full evidence of their finances, identification and any necessary chain details . S ...

“The team are very professional and communicat......”

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Jul 05,2019
Minithumbup
By: 'Sophie'
Jul 05,2019
0 people found
this helpful
The team are very professional and communication is easy and quick. I would definitely recommend Archer & Co to all friends and family....
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“We chose Archers to sell our property and our choice ......”

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Jul 14,2017
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Carys
By: 'Terry'
Jul 14,2017
0 people found
this helpful
We chose Archers to sell our property and our choice proved to be the right one. Throughout the whole process Carys & Gill kept us informed of progress with the sale and when we finally found a buyer they managed the sale to completion with expertise & ...
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Comment on agent fees
Goos value for money
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“Carys and Gill were extremely professional and helpful. Gill was ......”

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Apr 28,2017
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Carys
By: 'Karen'
Apr 28,2017
0 people found
this helpful
Carys and Gill were extremely professional and helpful. Gill was very quick to deal with any problems and moved things along for us....
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Comment on agent fees
Good
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“Excellent service,positive,professional,helpful extremely ,friendly dealt with any ......”

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Apr 04,2017
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Carys
By: 'Jennifer'
Apr 04,2017
0 people found
this helpful
Excellent service,positive,professional,helpful extremely ,friendly dealt with any problems efficient ,kept us up to date with progress of the sale would highly recommend....
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Comment on agent fees
About the same as other agents
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“Archers are definitely the A Team in our opinion. All ......”

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Mar 23,2017
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Gill
By: 'Judy'
Mar 23,2017
0 people found
this helpful
Archers are definitely the A Team in our opinion. All the people we were involved with, including the lovely gentlemen that did all the viewings, were so professional, friendly and helpful. The star player was definitely Gill. If there's a problem she will sort it, ...
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Comment on agent fees
We were very happy with Archer's fees
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“I wanted to sell a property in Chepstow and was ......”

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Mar 21,2017
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Carys
By: 'Robin'
Mar 21,2017
0 people found
this helpful
I wanted to sell a property in Chepstow and was given the name of Archer & co , I'm glad I went to them as Cerys & Suzanne helped me every step of the way, total diamonds, Very polite, friendly, professional and lovely people, would recommend them to ...
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Comment on agent fees
Very good and honest.
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“I would like to thank Carys, Gill and Suzanne for ......”

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Mar 21,2017
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Carys
By: 'Happy'
Mar 21,2017
0 people found
this helpful
I would like to thank Carys, Gill and Suzanne for the professional yet friendly care i received when selling my property. All were most helpful and very experienced in the way they handled the transaction....
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Comment on agent fees
Fees were as expected.
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“It should have been so easy... but even the shortest ......”

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Nov 05,2016
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Gill
By: 'Sarah'
Nov 05,2016
0 people found
this helpful
It should have been so easy... but even the shortest chain can have its problems! Gill was absolutely brilliant, her calm demeanour balancing out my hysteria!...
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“We were very fortunate to come across Archer & Co details ......”

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Oct 05,2016
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Gill
By: 'Mr'
Oct 05,2016
0 people found
this helpful
We were very fortunate to come across Archer & Co details when searching for a property in the area. The buying process would have been much more complicated than it already was if it wasn't for Gill who is a strong minded woman and gets her ...
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“Archers sold my bungalow for me. Gill was wonderful, she ......”

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Sep 12,2016
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Gill
By: 'Philippa'
Sep 12,2016
0 people found
this helpful
Archers sold my bungalow for me. Gill was wonderful, she tirelessly answered all my many questions, efficiently, patiently and with good humour. It made a stressful move up north easy as she dealt with everything. I did have an issue with one staff member who ...
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Comment on agent fees
Ahents fees were in line with the other local agents. I was satisfied with them.
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“Gill is an utter delight - i can't believe I ......”

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Sep 04,2016
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Gill
By: 'Heidi'
Sep 04,2016
0 people found
this helpful
Gill is an utter delight - i can't believe I am saying that about an Estate Agent(!) and one that didn't work for us but our sellers. It is without question that without her unwavering support, endless trouping spirit and ability of laugh off the ...
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:00 AM 20/12/2019 by ALex Buchanan

Awards won by Archer & Co, Chepstow NP16 5LJ



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