0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Nov 18,2019
Nov 18,2019
1
people found
this helpful
this helpful
DO NOT GO NEAR THIS AGENCY!!
We would give zero star rating if we could!! This was the most stressful experience we've ever had with an estate agent. Amongst a long list of things, here are the worst.
We had 10 months of disgusting drain smell resulting in drain water coming up through the floorboards in the conservatory/kitchen. We mentioned the smell when we first moved in to which they said it was simply because the house had been left empty. However, we later found out from the maintenance man that the smell had been there before and he had advised unblocking already before we moved in. It took us 10 months of emails and phone calls to get something done. Finally after 10 months when the drain water came up through the floorboards in the conservatory / kitchen, did someone come over to do a temporary repair. This involved a man unblocking the drain and leaving an open hole of disgusting mess for one week. Only after I rang Butlers 4 days before our wedding, almost in tears because we were having family staying in that disgusting smelly house, did someone come and cover the drain.
We were accused of having broken the bath tub which apparently was supposed to be new and they tried to take the cost out of our deposit (they never did actually fix the bath tub, which was also our shower). We had to get an independent plumber in who discovered that the bath had been moulded a year and a half before it was put in and that the installation was done very badly resulting in the bath breaking. We won the dispute through the Deposit protection scheme! However, this was an extremely stressful experience and resulted in us being given a section 21 notice. The whole time we lived in the property we paid rent on time, we kept it extremely tidy and clean and well loved. Being told to leave was obviously even more upsetting and exhausting. The property was disgusting when we moved in, we should have guessed! But we cleaned it up and made it our home. When we left, we left it sparkling clean and they still tried to charge us due to a 'cobweb' and many other items on the inventory that were there when we arrived. They were looking at the incorrect inventory! It was a total shambles and extremely unprofessional.
Luckily we got our whole deposit back but only because of the deposit protection scheme.
We would give zero star rating if we could!! This was the most stressful experience we've ever had with an estate agent. Amongst a long list of things, here are the worst.
We had 10 months of disgusting drain smell resulting in drain water coming up through the floorboards in the conservatory/kitchen. We mentioned the smell when we first moved in to which they said it was simply because the house had been left empty. However, we later found out from the maintenance man that the smell had been there before and he had advised unblocking already before we moved in. It took us 10 months of emails and phone calls to get something done. Finally after 10 months when the drain water came up through the floorboards in the conservatory / kitchen, did someone come over to do a temporary repair. This involved a man unblocking the drain and leaving an open hole of disgusting mess for one week. Only after I rang Butlers 4 days before our wedding, almost in tears because we were having family staying in that disgusting smelly house, did someone come and cover the drain.
We were accused of having broken the bath tub which apparently was supposed to be new and they tried to take the cost out of our deposit (they never did actually fix the bath tub, which was also our shower). We had to get an independent plumber in who discovered that the bath had been moulded a year and a half before it was put in and that the installation was done very badly resulting in the bath breaking. We won the dispute through the Deposit protection scheme! However, this was an extremely stressful experience and resulted in us being given a section 21 notice. The whole time we lived in the property we paid rent on time, we kept it extremely tidy and clean and well loved. Being told to leave was obviously even more upsetting and exhausting. The property was disgusting when we moved in, we should have guessed! But we cleaned it up and made it our home. When we left, we left it sparkling clean and they still tried to charge us due to a 'cobweb' and many other items on the inventory that were there when we arrived. They were looking at the incorrect inventory! It was a total shambles and extremely unprofessional.
Luckily we got our whole deposit back but only because of the deposit protection scheme.
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Dec 06, 2019
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Latest Reviews
18th Nov 2019
reviewed by 'Olivia'
Opening Hours
Address
Butlers Property Online
76 High Street
Hanham,Bristol
South Gloucestershire
BS15 3DS
0117 9477479
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- BS15
- BS16
- BS5
- BS30
- BS8
- BS32
- BS1
- BS2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 18,2019
Nov 18,2019
1
people found
this helpful
this helpful
DO NOT GO NEAR THIS AGENCY!!
We would give zero star rating if we could!! This was the most stressful experience we've ever had with an estate agent. Amongst a long list of things, here are the worst.
We had 10 months of disgusting drain smell ...
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Dec 06, 2019
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:22 AM 17/07/2015 by Alan Williams
