100% sales valuation accuracy
95% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 17,2019
Nov 17,2019
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Paul Carr staff were excellent at the beginning of the house buying process, and we will be eternally greatfull for Michelles help when it came to getting our offer accepted.
But overall I feel slightly let down. As first time buyers, we were clueless about the whole process. And we do not feel as if we were kept in the loop. On completion day we did not recieve any phone calls at all. We had no idea what was going on. And when I called I was told I would be called back.. and that never happened. Our sellers did not recieve their keys till late in the day, which inturn meant we couldn't get our keys till late. Which wouldn't have been an issue, if only we were actually informed of the whole situation before we made our way to the office at 4pm. Which we were told to do - even though the office new the sellers were up against it time wise, and had only got their keys at 3pm. This made the whole day unnecessarily stressful for both parties.
I am fully aware that buying a house is one of the most stressful things to do, but I do think it could be made that little bit easier with better communication from yourselves.
I sent an email at one point after we had our mortgage accepted, just to ask for an update, and the response I got was along the lines of "I'm not going to ask any more questions to solicitors this week as I don't want to get on anyones nerves". I don't really feel that this was an appropriate response. I'm sure it wasn't intended to offend but I think a little more tact is called for when dealing with first time buyers who do not know the process as well as you do.
In the beginning I would have rated you highly. But as the purchase progressed it seems all communication stopped, and all consideration for our lack of experience was ignored.
On a more positive note, we are greatfull for the advice to see Pete at West Midlands Mortgage Centre. He has been a great help from start to finish. Nothing is too much trouble and always happy to put our minds at rest regardless. You also reccomend we use Walkers Solicitors in Walsall. They have also been fantastic and I would definitely use them again.
But overall I feel slightly let down. As first time buyers, we were clueless about the whole process. And we do not feel as if we were kept in the loop. On completion day we did not recieve any phone calls at all. We had no idea what was going on. And when I called I was told I would be called back.. and that never happened. Our sellers did not recieve their keys till late in the day, which inturn meant we couldn't get our keys till late. Which wouldn't have been an issue, if only we were actually informed of the whole situation before we made our way to the office at 4pm. Which we were told to do - even though the office new the sellers were up against it time wise, and had only got their keys at 3pm. This made the whole day unnecessarily stressful for both parties.
I am fully aware that buying a house is one of the most stressful things to do, but I do think it could be made that little bit easier with better communication from yourselves.
I sent an email at one point after we had our mortgage accepted, just to ask for an update, and the response I got was along the lines of "I'm not going to ask any more questions to solicitors this week as I don't want to get on anyones nerves". I don't really feel that this was an appropriate response. I'm sure it wasn't intended to offend but I think a little more tact is called for when dealing with first time buyers who do not know the process as well as you do.
In the beginning I would have rated you highly. But as the purchase progressed it seems all communication stopped, and all consideration for our lack of experience was ignored.
On a more positive note, we are greatfull for the advice to see Pete at West Midlands Mortgage Centre. He has been a great help from start to finish. Nothing is too much trouble and always happy to put our minds at rest regardless. You also reccomend we use Walkers Solicitors in Walsall. They have also been fantastic and I would definitely use them again.
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Latest Reviews
31st Oct 2024
reviewed by 'DAVID LESLIE WAINWRIGHT'
22nd Oct 2024
reviewed by 'Donna ward'
14th Oct 2024
reviewed by 'Lindsey'
5th Sep 2024
reviewed by 'Barbara'
6th Aug 2024
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Opening Hours
Address
Paul Carr Estate Agents
5 High Street
Aldridge,Walsall
West Midlands
WS9 8LX
01922 454014
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £28,954 | £2,950,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 51 | 3 | 9 | 3 | 0 | 2 |
Areas covered
- Aldridge
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 31,2024
Oct 31,2024
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Very easy sale, kept informed throughout the process from start to finish....
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Oct 22,2024
Oct 22,2024
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From start to finish Michelle hiley was amazing she couldn't do enough for you I would recommend them as they are superb they get the job done ....
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Oct 14,2024
Oct 14,2024
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A huge thank you to the team at Paul Carr Estate Agents Aldridge for their professionalism and support in selling our Mother's property.
Natalie Woodcock leads a strong team starting with her accurate valuation and impressive persona; our day to day liaison with Michelle Roberts ...
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Sep 05,2024
Sep 05,2024
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Good experience - kept informed throughout the sale of property...
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Sep 10, 2024
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Thank you for taking the time to leave this review, it is very much appreciated. We do strive to be with our clients for every step of their journey. Let us know if we can ever help again in the future. ...
Aug 15,2024
Aug 15,2024
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We were kept informed at all stages of the sale....
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Sep 10, 2024
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Thank you so much for the fabulous feedback. I'm happy we were able to be with you every step of the way and our updates supported you and the sale process. Kind Regards Carrie ...
Aug 06,2024
Aug 06,2024
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A special thank you to Michelle Hiley at Paul Carr (Aldridge branch), we really appreciated all the updates throughout the process and for all the reassurance and support you showed throughout it all. We would use Paul Carr’s services again purely based on the ...
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Sep 10, 2024
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Thank you so much for the positive feedback. Michelle works tirelessly to support our sales and update clients. Kind Regards Carrie ...
Aug 05,2024
Aug 05,2024
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Excellent communication from start to finish and extremely professional and helpful attitude....
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Aug 02,2024
Aug 02,2024
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I have bought my first property with Paul Carr, Through my whole process the state agent Michelle Hilley had assisted me. She was always there available to answer my questions and provide timely updates through the entire process . She's been such a help, i would ...
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Aug 02,2024
Aug 02,2024
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Paul Carr were excellent in handling every part of this sale.
From the initial visit to value the property to negotiating with the purchaser and then on to progressing to completion. Thank you Michelle, Natalie and Michelle....
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Jul 31,2024
Jul 31,2024
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Excellent professional service from initial contact to completion of sale...
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Jul 31,2024
Jul 31,2024
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A huge, huge thank you to all the staff at Paul Carr in Aldridge for helping me through what has been a deeply difficult process, the sale of my late father's bungalow. A special BIG thank you to Natalie Woodcock for being so amazing, every ...
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Jul 24,2024
Jul 24,2024
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Excellent service with regular updates and advice
Thankyou Michelle. Would recommend....
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Jul 13,2024
Jul 13,2024
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Great service from start to finish. All the staff were approachable, friendly and knowledgeable. As I was organising the sale from a distance I never actually met any of the staff but they made it all so easy and stress free. I will certainly use ...
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Jul 03,2024
Jul 03,2024
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Paul Carr Aldridge provided me with a perfect service. They were always available or responded very quickly to any enquiry. I had a complex sale process and they dealt with everything with professionalism, kindness and care. I would and have recommended their service. From the ...
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Jul 02,2024
Jul 02,2024
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I am delighted to express my sincere appreciation for the outstanding service provided by Michelle during my recent home-buying experience. Michelle demonstrated an exceptional level of expertise, commitment, and professionalism that truly set her apart in the industry.
From our initial consultation to the purchase ...
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Jun 28,2024
Jun 28,2024
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Very professional and friendly service from all the staff I came into contact with whilst selling our late mum’s property. They handled all the enquiries and viewings as we don’t live locally. They kept us informed all along the way and their advice ...
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Jun 27,2024
Jun 27,2024
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After initially using another local agent and having very little activity I moved matters to Paul Carr Aldridge and the change was instant as plenty of viewings followed....
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May 16,2024
May 16,2024
0
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I had a great experience whilst selling my house using Paul Carr, they were professional, efficient and constantly kept me updated. I predominantly dealt with Michelle Roberts & Michelle Hiley who were both fantastic, I would definitely recommend using Paul Carr Estate Agents....
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Feb 25,2024
Feb 25,2024
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Michelle was very helpful throughout the purchase. Answered all of my questions nothing was too much trouble....
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Feb 19,2024
Feb 19,2024
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Having used Paul Carr ( Aldridge ) we were fortunate to have the help & advice of Michelle Roberts & Michelle Hiley who were very professional & kept us fully informed through the sale process from start to Finish....
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Feb 15,2024
Feb 15,2024
0
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I have received a first class service from Paul Carr Aldridge from the initial valuation through to completion and in particular Michelle Hiley. I couldn’t have asked for anymore from an estate agent, she has worked tirelessly and has always kept me up to ...
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Jul 13,2023
Jul 13,2023
0
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What can I say about Paul Carr Estate Agents (Aldridge) From the first appointment to value my property the team were amazing. They are very professional and kept me updated regularly about the progress of my sale. They were all very friendly, seemed like my ...
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Jul 05,2023
Jul 05,2023
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I had the courtesy to call the branch and cancel a viewing when requested to rebook I was given a straight no. I understand there is a high demand for property, however if you are finding it difficult to cope please employ new staff or ...
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Jul 05, 2023
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Good afternoon,
I am sorry that you have felt the need to leave a 1* review. Please contact me directly and I will try and resolve your concerns. Hope to speak to you soon. Thanks Natalie ...
Jun 14,2022
Jun 14,2022
0
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Great experience moving with Paul Carr from start to finish
This is the second time we have used them in 3 years
Support and answering all my questions
Friendly well informed and professional service
Good value for money as all my prospective buyers were vetted for ...
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Mar 21,2022
Mar 21,2022
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great service. and value for money, all viewings were accompanied, and once sale was achieved the progressing was very easy...
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Sep 29,2021
Sep 29,2021
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Initial response was swift and efficient then through no fault of Paul Carr it slowed. When it started to move again I was kept in the loop regularly (thanks Richard) Complete tomorrow 😁...
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Aug 31,2021
Aug 31,2021
1
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Corrupt to the core, put in a cash offer for full asking price, later told another offer of asking price was accepted because it was cash???? no opportunity to put in a higher offer so seller was out of pocket by at least 5k, not ...
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Sep 02, 2021
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I have dealt with Paul Carr Estate Agents for many years and can only speak good things about them and their integrity as a company. I think their popularity locally, longevity and general feel of the majority of these reviews would highlight that they are far from corrupt.
It can be frustrating when you don't get what you want and, whilst everyone is entitled to their opinion, perhaps such a childish reaction is best kept to yourself - we are all adults here after all... ...
Jul 29,2021
Jul 29,2021
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I was selling my late uncle's house as one of two executors. The first meeting with Paul Carr Aldridge was one week after my uncle's passing, and Chris Wragg, the local Manager, was extremely sympathetic and informative about the sales process ahead. At all times ...
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Jul 20,2021
Jul 20,2021
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A few minor oversights were quickly and easily resolved. Chris, the branch manager, was friendly, professional, and accommodating. We also found the staff in branch to be the same, and they kept us updated on viewings and feedback.
Overall, we were very happy with the ...
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Jul 20,2021
Jul 20,2021
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sold my sisters house and everything went well from start to finish chris the manger right from start to richard at the end of sale many thanks to all...
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Michelle Hiley
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Best Estate Agent in WS9 
Thank you for your feedback. It’s important that we know how our customers feel and sometimes even though we are trying to excel, we need to tell people more of what we are doing to make them feel included. It was good advice at the time to not chase some solicitors or parties in a chain too aggressively as it is a fine balance between motivating people in a chain and upsetting them. Maybe we could communicate this better as it is never our intention to offend. Looking at the file notes, we seem to have had regular contact with updates when we had them, almost weekly, but I will certainly see if there’s more that we could have done and use it to improve our processes.
In relation to moving day it was our understanding that you weren’t finishing work until 4.00pm, so we didn’t keep you updated with all that was going on. Again, if this wasn’t the case then I apologise.
We will take all of the above on board and genuinely wish you all the best with your new home.
Chris