100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
0% lettings fee satisfaction
This company is no longer in business.
Jun 11,2012
Jun 11,2012
1
people found
this helpful
this helpful
While our application for the property was being processed we had numerous issues regarding communication... often promised to return our calls although these were always broken, the only explanation I received was that our agent was unavailable and I was being referred to another of their agents, Becky. When I finally spoke to her the application was pushed through and eventually moved in 4 weeks after the initial application which in my experience is a huge delay, especially as I was in hospital with my newborn and had an 18 month old at home, when confronted on why it was taking so long they had no answer for me, they could "only apologise for the inconvenience at this stressful time" - Not good enough by my standards!
After moving in there have been several problems... Ants were getting into the conservatory and kitchen as it has not been properly sealed... When I asked for this to b solved nothing was done after calling twice per week for 4 weeks so I had to correct the problem myself as I could not let this carry on with my two children for hygiene reasons.
Secondly the light and fan in the conservatory has never worked... 6 months of asking and still nothing done, reason being "No electrician is free to do it in the area in the coming months" - Absolute rubbish!!! I laughed at their response and called my own electrician, kept the receipt and took it off my rent payment. This they didn't like at all but they had no choice but to accept after I said Id happily appear in court and explain why I hadn't paid the full amount and I have all the evidence I need to back me up.
Now as we are moving out this weekend a huge crack has appeared in my sons bedroom ceiling and is going through to the bathroom.... Dud of a House!!!
Thirdly dodgy electrics in the conservatory and kitchen, plug in something too powerful and it blows the electrics.... I have been informed by an electrician this is because the socket has been spurred from another.... COMPLETELY ILLEGAL AND A FIRE HAZARD.... but these agents don't seem to care.
Bottom line.. I think these agents should be reported and no one should ever use them if possible.
After moving in there have been several problems... Ants were getting into the conservatory and kitchen as it has not been properly sealed... When I asked for this to b solved nothing was done after calling twice per week for 4 weeks so I had to correct the problem myself as I could not let this carry on with my two children for hygiene reasons.
Secondly the light and fan in the conservatory has never worked... 6 months of asking and still nothing done, reason being "No electrician is free to do it in the area in the coming months" - Absolute rubbish!!! I laughed at their response and called my own electrician, kept the receipt and took it off my rent payment. This they didn't like at all but they had no choice but to accept after I said Id happily appear in court and explain why I hadn't paid the full amount and I have all the evidence I need to back me up.
Now as we are moving out this weekend a huge crack has appeared in my sons bedroom ceiling and is going through to the bathroom.... Dud of a House!!!
Thirdly dodgy electrics in the conservatory and kitchen, plug in something too powerful and it blows the electrics.... I have been informed by an electrician this is because the socket has been spurred from another.... COMPLETELY ILLEGAL AND A FIRE HAZARD.... but these agents don't seem to care.
Bottom line.. I think these agents should be reported and no one should ever use them if possible.
What agent could do to change your mind?
Just done their job!!!Attached Filesnbsp;
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Latest Reviews
11th Oct 2017
reviewed by 'John'
28th Jul 2017
reviewed by 'James'
16th Dec 2014
reviewed by 'Twinkle-toes'
6th Apr 2013
reviewed by 'FED'
11th Jun 2012
reviewed by 'moomoooo'
Opening Hours
Address
Simpson & Partners
43-45 High Street
Thrapston
Northamptonshire
NN14 4JJ
01832 731222, 0845 4021002
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 50% | 0% | £600 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 11,2017
Oct 11,2017
7
people found
this helpful
this helpful
Worst agency i had to deal with. Wanted to buy a house through them, communication is appaling! I think this was my worst experince with an estate agent and i wouldn't a house listed with cause they're useless!...
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Jul 28,2017
Jul 28,2017
7
people found
this helpful
this helpful
Incompetent beyond belief! Simpsons were in the process of evicting a tenant on a property they manage for me and served the first section 21 notice. Once I received this I forwarded to my solicitor to check who confirmed that it was worded correctly and was ...
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Comment on agent fees
Standard
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Sep 04,2016
Sep 04,2016
3
people found
this helpful
this helpful
I HAVE HAD EXCELLENT EXPERIENCE WITH ONE PERSON IN THE SALES TEAM, LIZZIE HARDCASTLE, ( 5 star) SO MANY APOLOGIES IN ADVANCE. THIS IS A COPY OF MY RANT OF A LETTER WHICH IS ONLY TO DO WITH THE LETTINGS DEPARTMENT WHO SEEM TO HAVE NO POWER ...
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Dec 16,2014
Dec 16,2014
2
people found
this helpful
this helpful
I'm not a big player in the rental market ¢â‚¬â€œ I have several properties but I'm gradually taking them away from Simpsons; they charge a high price for a very low service. Their lettings staff is inadequately trained and out of their depth when confronted with ...
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What agent could do to change your mind?
Provide an honest and comprehensive service instead of the shortcuts and neglect offered.Attached Filesnbsp;
Comment on agent fees
The fees would be OK if the actual service was up to the mark. Little failings that staff didn't learn from built up to a level of discontent that just became overwhelming.
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Apr 06,2013
Apr 06,2013
4
people found
this helpful
this helpful
Used this company for the sale and purchase and I have come to believe they are completely incompletant.
The sales particulars for our home were sent to us with another customers attached. When we did sell they put the sold board up 6 doors away.
The ...
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Oct 28, 2016
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(1)
Very true, I have same even worst experience they don't care once deal is secured and don't bother by saying that they don't care for buyer as they earn money from seller. Bull shit won't advise to buy or sell any thing through them ...
Jun 11,2012
Jun 11,2012
1
people found
this helpful
this helpful
While our application for the property was being processed we had numerous issues regarding communication... often promised to return our calls although these were always broken, the only explanation I received was that our agent was unavailable and I was being referred to another of ...
read full review
read full review
What agent could do to change your mind?
Just done their job!!!Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
