Oakfield
St Leonards on Sea, TN38
4.6/5, 42 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
85% lettings fee satisfaction

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“Shocking lack of customer service....”

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Nov 09,2019
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By: 'William'
Nov 09,2019
2 people found
this helpful
Initially, my review of this company was positive. However, the way in which they have handled us since July has been nothing short of abominable.

They failed to let us know the house was on the market (we found out by some random person at the door), then then ignored email, then constantly tried to arrange viewings, then failed to let us know they had sold the house (we found out by Section 21 through the door). They expect us to leave a week before Christmas.

I have complained many times, and have been fobbed off at each turn - they have done nothing wrong. Perhaps. But they have done nothing right either.

I've found myself several times having to mention the little known thing called customer service. They do not have any. Not once have they tried to work WITH us. Offer us another house? Nope. Offer us the chance to buy? Nope.

Sting us with additional fees? Sure they have. Not one gesture of goodwill, not one bit of help, not one iota of care. They have done NOTHING to assist us - because they have the sale of the house I guess.

In over twenty years of renting houses, I have never, ever seen a company behave like this. I truly hope this is the business their directors intended, because if not, they will be sadly disappointed.

My advice to anyone would be to use this company at your peril. I am going to the Property Ombudsman with the full details.
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Latest Reviews

View all Reviews 42
15th Oct 2024
reviewed by 'Chuks'
“Special shout out to Larn Hancock. Thank you so much for making life easy for me. For always responding promptly, ......”
29th Apr 2024
reviewed by 'CLAUDIO Mariani'
“A special shout out to Larn for dealing with my tenancy renewal. Smooth and professional service....”
17th Nov 2023
reviewed by 'Joe'
“AVOID AT ALL COSTS!!!Especially dealing with Luke Seymour who can only be described as an arrogant, incompetent, sarcastic and ......”
29th Jun 2023
reviewed by 'James Kimber'
“I would just like to say that Larn has been very helpful and professional in every way possible and instrumental ......”
13th Mar 2023
reviewed by 'Vasudeva Ranganatha Kamath'
“I have been dealing with Kirsty Berwick. She has been very professional & upto date with all the required information. Even ......”
30th Jan 2023
reviewed by 'James'
“Kirsty is amazing managing my let properties and liaising between the tenants and myself. If I leave her an out ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Oakfield
Unit 4 Hayland Industrial ParkMaunsell Road
St Leonards on Sea
East Sussex
TN38 9NN
01424 854814

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £420,000 £420,000
Lettings 89% 85% £450 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 9 2 1 0 0 0 18 1
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Services offered
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“Special shout out to Larn Hancock. Thank you ......”

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Oct 15,2024
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Larn
By: 'Chuks'
Oct 15,2024
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Special shout out to Larn Hancock. Thank you so much for making life easy for me. For always responding promptly, excellent services, excellent rent negotiations and always ready to help. I'm super grateful. Thank you Larn....
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Apr 29,2024
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By: 'CLAUDIO Mariani'
Apr 29,2024
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A special shout out to Larn for dealing with my tenancy renewal. Smooth and professional service....
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“AVOID AT ALL COSTS!!!!...”

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Nov 17,2023
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Luke
By: 'Joe'
Nov 17,2023
0 people found
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AVOID AT ALL COSTS!!! Especially dealing with Luke Seymour who can only be described as an arrogant, incompetent, sarcastic and unprofessional agent. He is someone that doesn’t listen whatsoever, doesn’t reply to emails promptly, reluctantly wanting to help. This company only cares about ...
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“I would just like to say that Larn has been v......”

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Jun 29,2023
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Larn
By: 'James Kimber'
Jun 29,2023
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I would just like to say that Larn has been very helpful and professional in every way possible and instrumental in in solving tenant renewal difficulties. James Kimber...
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“I have been dealing with Kirsty Berwick. She......”

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Mar 13,2023
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Kirsty
By: 'Vasudeva Ranganatha Kamath'
Mar 13,2023
0 people found
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I have been dealing with Kirsty Berwick. She has been very professional & upto date with all the required information. Even if she doesn't have an answer, she always gets back to you in a timely fashion. Would definitely recommend. Keep it up Kirsty !...
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“Kirsty is amazing managing my let properties ......”

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Jan 30,2023
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Kirsty
By: 'James'
Jan 30,2023
0 people found
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Kirsty is amazing managing my let properties and liaising between the tenants and myself. If I leave her an out of hours message she emails me back first thing in the morning usually about 7.15am which is great. She gets things done and Sorted for ...
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“Skye Standivan is great managing my eight let......”

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Jan 19,2023
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Skye
By: 'James Kimber'
Jan 19,2023
0 people found
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Skye Standivan is great managing my eight let houses she gives me excellent detailed information schedules which saves me and my accountant a lot of time. Nothing is too much trouble for her and she goes above and beyond and responds so quickly to any ...
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“Very transparent & professional....”

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Jan 05,2023
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Skye
By: 'Vasudeva Ranganatha Kamath'
Jan 05,2023
0 people found
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The staff is very helpful & accommodating if u raise any concerns. It's very transparent . They always address any issues or get back with an update on the same. Would definitely recommend....
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“Thanks Kirsty...”

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Oct 25,2022
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Kirsty
By: 'Ian'
Oct 25,2022
0 people found
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We have been working with Kirsty for some time now, as she looks after our properties. She is always professional and endeavours to solve any issues in a timely manner. It has been a pleasure to work with her....
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“Kirsty Berwick...”

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Sep 15,2022
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Kirsty
By: 'Ann'
Sep 15,2022
0 people found
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Kirsty Berwick deals with my properties and we have a great rapport. She is very prompt to respond to all emails etc...
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“From the viewpoint of a solicitor...”

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Feb 19,2021
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Rachel
By: 'Jones'
Feb 19,2021
0 people found
this helpful
My review is from the viewpoint of a solicitor who deals with residential conveyancing, and has to deal with many different managing agents as part of my job. Dealing with Oakfield but more specifically, Rachel Harmer, in connection with both a leasehold property sale as ...
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“A Fantastic Agent to Work With...”

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Aug 26,2020
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By: 'Kaitlyn'
Aug 26,2020
0 people found
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Lucy has been fantastic while working with myself and my partner to get us into our first flat. The first property we looked at was not for us so Lucy ensured to keep in contact all day and sort us out a second viewing only ...
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“Shocking lack of customer service....”

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Nov 09,2019
Minithumbdown
By: 'William'
Nov 09,2019
2 people found
this helpful
Initially, my review of this company was positive. However, the way in which they have handled us since July has been nothing short of abominable. They failed to let us know the house was on the market (we found out by some random person at ...
read full review
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“Richard Snatt...”

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Jan 17,2019
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By: 'Review'
Jan 17,2019
0 people found
this helpful
I have had the pleasure in dealing with Richard for the past 3-4 years and have always found him to be helpful and courteous. He will always try his best to resolve problems when he can, and reports back his results, Good or bad. He ...
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“Oakfield...”

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Dec 17,2018
Minithumbup
By: 'Neil'
Dec 17,2018
0 people found
this helpful
I have known and dealt with Oakfield for almost 20 years on both a block management and individual flat letting basis and all of their staff have always generally provided a good service. None of us are perfect and we all make mistakes. If they have, ...
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Comment on agent fees
Whilst possibly higher than some agents, having always worked on the principle that "if you pay peanuts, you get Monkeys" I always consider, does the service represent good value for money rather than be too influenced by a direct fee comparison.
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“Rachel,Emily & Zoe have been dealing with the management of ......”

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Aug 02,2017
Minithumbup
By: 'Cantelupe'
Aug 02,2017
0 people found
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Rachel,Emily & Zoe have been dealing with the management of our small block (3 flats). They all have a positive approach and have dealt with all our problems in a professional manner. They have taken on all the stress that comes from with dealing with the ...
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Comment on agent fees
Feel the fees are a bit high, but we have had a lot of problems with the block.
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“Rachel has always provided good quality direct assistance or has ......”

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Aug 01,2017
Minithumbup
By: 'Neil'
Aug 01,2017
0 people found
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Rachel has always provided good quality direct assistance or has been able to direct me elsewhere - when necessary, she has stepped in to try and help when particular pressures have existed. I have enjoyed our relationship over many years....
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Comment on agent fees
Fee arrangements have always been discussed and agreed, when necessary.
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“We find Rachel very efficient and pleasant to talk to ......”

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Jul 30,2017
Minithumbup
By: 'Agony'
Jul 30,2017
0 people found
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We find Rachel very efficient and pleasant to talk to any queries are dealt with to the best of her ability. Rachel will always return my call if she is not available....
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Comment on agent fees
Bad
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“I have always found Rachel very helpful and professional, She ......”

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Jul 30,2017
Minithumbup
By: 'Allan'
Jul 30,2017
0 people found
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I have always found Rachel very helpful and professional, She has always responded to my emails and phone calls, and has genuinely tried to help in all matters concerning our residence....
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Comment on agent fees
OK
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“Rachel is always very pleasant and a pleasure to deal ......”

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Jul 27,2017
Minithumbup
By: 'Terry'
Jul 27,2017
0 people found
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Rachel is always very pleasant and a pleasure to deal with. Rachel has always been 100% efficient and is a credit to Oakfield. What more can I say, only to hope she remains a member of your staff for a long time yet. Terry Williment RTM ...
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Comment on agent fees
Reasonable
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“I have found Rachel Evans to be a very professional ......”

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Jul 25,2017
Minithumbup
By: 'L'
Jul 25,2017
0 people found
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I have found Rachel Evans to be a very professional and helpful agent. Rachel has a full understanding of Block Management and Residential Leasehold and is very knowledgeable when it comes to dealing with any queries. I look forward to having a long, prosperous relationship ...
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“Rachel manages the building I own a flat in and ......”

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Jul 23,2017
Minithumbup
By: 'Kev'
Jul 23,2017
0 people found
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Rachel manages the building I own a flat in and her service is excellent in my view. I currently live in the Philippines so all contact any any discussion is that much more difficult with the seven hour time difference but she always assists me ...
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Comment on agent fees
I'm fine with the fees for the service we get
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“As one of the main contacts for our block, Rachel ......”

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Jul 22,2017
Minithumbup
By: 'G.B'
Jul 22,2017
0 people found
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As one of the main contacts for our block, Rachel Evans has always been very helpful, knowledgable and professional. Rachel is responsive to messages and e-mails and endeavours to resolve issues as they arise....
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“I have dealt with Rachel a lot and she has ......”

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Jul 21,2017
Minithumbdown
By: 'T'
Jul 21,2017
0 people found
this helpful
I have dealt with Rachel a lot and she has been great. She has been very understanding, patient and helpful and is prompt with her responses to emails/questions....
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Comment on agent fees
Oakfield need to be more upfront about their fees, and in particular, the 'added extras'.
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“Neil was very helpful and professional in our change from ......”

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Jul 20,2017
Minithumbup
By: 'Geoff'
Jul 20,2017
0 people found
this helpful
Neil was very helpful and professional in our change from our previous management to a management company. Rachel is very good, understands and communicates very very well - for a whole range of issues relative issues - both on line and on telephone....
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Comment on agent fees
Good
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“Emily is polite enthusiastic and determined whenever dealing with a ......”

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Apr 18,2017
Minithumbup
By: 'Tina'
Apr 18,2017
0 people found
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Emily is polite enthusiastic and determined whenever dealing with a problem she will deal with it head on shes a pleasure to deal with and always such a bubbly character...
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“Both Rachel an Emily are lovely ladies, easy to talk ......”

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Apr 13,2017
Minithumbup
By: 'Robbie'
Apr 13,2017
0 people found
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Both Rachel an Emily are lovely ladies, easy to talk to about any problems . with a nice manner and good diction . This property is old and very vulnerable to problems , but Rachel and Emily take it all in their stride in a truly professional manner ....
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Comment on agent fees
Agent fees are ok but some of the fire and ecurity companies seem expensive
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“Thank you frankie for first class service you always so ......”

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Dec 08,2016
Minithumbup
By: 'Patrick'
Dec 08,2016
0 people found
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Thank you frankie for first class service you always so friendly and polite on phone calls anything I've asked for frankie takes care of it 110%...
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Comment on agent fees
Fees are quiet good
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“Francesca was very helpful in getting our boiler fixed quickly.......”

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Nov 27,2016
Minithumbup
By: 'Nath/Reggie'
Nov 27,2016
0 people found
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Francesca was very helpful in getting our boiler fixed quickly.She kept us updated all the time so we didn't need to worry. Thanks so much....
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N/A
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“Emily's customer service is faultless. Communication is key and Emily ......”

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Oct 27,2016
Minithumbup
By: 'Mrs'
Oct 27,2016
0 people found
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Emily's customer service is faultless. Communication is key and Emily demonstrated this when she kept me informed at every stage of progress when our lift was out of service. She was on the case and wasted no time in getting the lift up and running ...
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Comment on agent fees
I cannot comment on this Agents fee as the building is partly managed by our Management company who in turn pays fees to Oakfield.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:57 PM 19/01/2017 by allAgents

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