Bourne Estate Agents
Guildford, GU1
3.8/5, 44 reviews
66% recommended
0% lettings valuation accuracy
43% lettings fee satisfaction

Contact Us

“We were so impressed with Bourne in a difficu......”

Share on :
Nov 08,2019
Minithumbup
claim your profile
Ross
By: 'Naomi'
Nov 08,2019
0 people found
this helpful
We were so impressed with Bourne in a difficult situation of terrible solicitors and a buyer who pulled out at the last minute.

Bourne were communicative, honest and incredibly helpful.

Their after sales team were outstanding easily contactable, polite and friendly even when I was needing to call them so many times !
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross Attwood
Nov 11, 2019
Thank you for your kind words Naomi; the team are very grateful as it is always such a boost to get recognition especially in what was such a frustrating time for you and only glad we got you moved so quickly after the initial buyer withdrew, regards Ross & the team

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 44
25th Jan 2023
reviewed by 'jody dobson'
“thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors ......”
30th Dec 2022
reviewed by 'GS'
“Great service by Tom, Jim and David, where all my questions were answered and any issues were quickly chased with ......”
25th Sep 2022
reviewed by 'Disappointed'
“Seemed nice and helpful at first but turned out to be very slow to replying when it came to faults ......”
8th Oct 2021
reviewed by 'Single mother of 2'
“We had a buyer and I had an onward purchase set to complete in December. Our buyer wanted to complete ......”
17th Jun 2021
reviewed by 'Dawn Hewitt'
“Jon Bright was excellent, he kept me updated with all aspects of the sale of my property. Professional whilst being ......”
2nd Mar 2020
reviewed by 'Katie'
“We bought a house a number of years ago through Bourne and they were excellent in some challenging circumstances. As ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bourne Estate Agents
5a Trinity Gate, Epsom Road
Guildford
Surrey
GU1 3JT
01483 458 337

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 43% £1,100 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 4 8 16 5 6 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Alton, GU34
Farnham, GU9
Godalming, GU7
Guildford, GU1
Petersfield, GU32
Woking, GU21

“thanks for the work guys...”

Share on :
Jan 25,2023
Minithumbup
claim your profile
David
By: 'jody dobson'
Jan 25,2023
0 people found
this helpful
thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service by Tom, Jim and David, where al......”

Share on :
Dec 30,2022
Minithumbup
claim your profile
David
By: 'GS'
Dec 30,2022
0 people found
this helpful
Great service by Tom, Jim and David, where all my questions were answered and any issues were quickly chased with the seller. I would recommend Bourne Estate Agents in Guildford...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Seemed nice and helpful at first but turned out to ......”

Share on :
Sep 25,2022
Minithumbdown
By: 'Disappointed'
Sep 25,2022
0 people found
this helpful
Seemed nice and helpful at first but turned out to be very slow to replying when it came to faults with the the house. Getting the deposit back has been a nightmare and they are very bad at replying...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: David Taylor
Sep 24, 2022
View all comments (1)
Thank you for taking the time to share your comments. If you could call me on 01483 458 338 and i would be happy to hear more detail surrounding your comments above. ...

“Nearly made me & children homeless!...”

Share on :
Oct 08,2021
Minithumbdown
By: 'Single mother of 2'
Oct 08,2021
3 people found
this helpful
We had a buyer and I had an onward purchase set to complete in December. Our buyer wanted to complete in September. The agent said they would not tell the buyer that my completion date was not until December so as not to frighten her ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jon Bright was excellent, he kept me updated ......”

Share on :
Jun 17,2021
Minithumbup
claim your profile
Jon
By: 'Dawn Hewitt'
Jun 17,2021
0 people found
this helpful
Jon Bright was excellent, he kept me updated with all aspects of the sale of my property. Professional whilst being friendly Only Jon and Marc did viewings and always gave constructive feed back. I would recommend Bourne if you want a great service...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We bought a house a number of years ago throu......”

Share on :
Mar 02,2020
Minithumbup
claim your profile
David
By: 'Katie'
Mar 02,2020
1 people found
this helpful
We bought a house a number of years ago through Bourne and they were excellent in some challenging circumstances. As a result, when we recently decided to sell a rental property, we contacted them for help. It only took 6 weeks from the day we engaged ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were so impressed with Bourne in a difficu......”

Share on :
Nov 08,2019
Minithumbup
claim your profile
Ross
By: 'Naomi'
Nov 08,2019
0 people found
this helpful
We were so impressed with Bourne in a difficult situation of terrible solicitors and a buyer who pulled out at the last minute. Bourne were communicative, honest and incredibly helpful. Their after sales team were outstanding easily contactable, polite and friendly even when I was ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross Attwood
Nov 11, 2019
View all comments (1)
Thank you for your kind words Naomi; the team are very grateful as it is always such a boost to get recognition especially in what was such a frustrating time for you and only glad we got you moved so quickly after the initial buyer withdrew, regards Ross & the team ...

“Wanna get stuff done? Go to Bourne...”

Share on :
Oct 14,2019
Minithumbup
claim your profile
Ross
By: 'matt'
Oct 14,2019
0 people found
this helpful
Wanna get stuff done? Go to Bourne and work with Ross Attwood, Jim Norman and the team. Expert, efficient and responsive. In a tough market they have cool heads and get it done....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid...”

Share on :
May 30,2019
Minithumbdown
By: 'Leslie'
May 30,2019
2 people found
this helpful
They have very good reviews from property owners and awful reviews from tenants and I know exactly why. Owners are their customers, people looking for a house to rent are just an inconvenience. They have teenagers with no experience whatsoever to show you houses they ...
read full review
Comment on agent fees
Almost £800 fees.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: David Taylor
May 30, 2019
View all comments (1)
Hi Leslie, thank you for your review. I must admit I am disappointed to see your views do not reflect the large amount of our customers, landlords and tenants alike. I would like to discuss this with you in greater detail to see if I can resolve these issues. If you could call me on 01483 458 338. ...

“As part of my job, I sell and buy at ......”

Share on :
Aug 25,2018
Minithumbdown
By: 'Hosein'
Aug 25,2018
14 people found
this helpful
As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th ...
read full review
Comment on agent fees
They charge the standard rates.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Dominic Bruneau
Jun 26, 2018
View all comments (1)
Thank you for taking the time to write to me, as promised I am looking in to all the points that you have raised despite being on annual leave as I am getting married this weekend. We care passionately about our business, clients and reputation. We are normal people earning a living and working hard. Whilst you may wish to agree with Paul's comments they are two years ago and as company over 2500 completions have been completed. If we get things wrong once it is once to often and as I said I wil ...

“Central Guildford Sale...”

Share on :
Jun 29,2018
Minithumbup
claim your profile
James
By: 'James'
Jun 29,2018
0 people found
this helpful
Having now sold 5 houses through Bourne in the last 18 months I can highly recommend James, Ross and the other members of the team. They provide a professional and competitive service with honest advice....
read full review
Comment on agent fees
Competitive fee structure
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“AVOID at all costs!...”

Share on :
Jun 19,2018
Minithumbdown
By: 'Nick'
Jun 19,2018
2 people found
this helpful
I was looking for a rental with Bourne and was lied to from the start - even about basic details about the property. I put an offer down and paid my £500 holding deposit on somewhere I later found was let agreed (..again lied to the ...
read full review
Comment on agent fees
"If the boiler ignition does not start upon you leaving - its your responsibility as a tenant" ...You best make sure you have a good boiler because that is a joke.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: David Taylor
Jun 20, 2018
View all comments (1)
Thank you for your comments above and I am sorry to hear that our service fell short of your expectations. If you could contact me on 01483 458 338 I would like to discuss this in greater detail with you. ...

“Excellent...”

Share on :
Apr 20,2018
Minithumbup
claim your profile
James
By: 'Susan'
Apr 20,2018
1 people found
this helpful
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I not reccomend this agency. They take very long time ......”

Share on :
Dec 29,2017
Minithumbdown
By: 'Andrea'
Dec 29,2017
3 people found
this helpful
I not reccomend this agency. They take very long time to resolve the problems and try to keep a lot of money from deposit when you leave the flat. I received my money back after 65 days. !!!!Initially they asked me about 600 pound for things not ...
read full review
Comment on agent fees
Bad
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bourne, and in particular James, were superb throughout a challenging ......”

Share on :
Nov 27,2017
Minithumbup
By: 'Wayne'
Nov 27,2017
1 people found
this helpful
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne team....
read full review
Comment on agent fees
The fees are more than reasonable considering the personal approach they employ.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As the old saying goes, you only know how good ......”

Share on :
Oct 26,2017
Minithumbup
By: 'Phil'
Oct 26,2017
4 people found
this helpful
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford ...
read full review
Comment on agent fees
Much better than another one we were going to use who tried to charge £300 each for 10 residents for a tenancy agreement!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to ......”

Share on :
Oct 18,2017
Minithumbdown
By: 'Oliver'
Oct 18,2017
3 people found
this helpful
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and ...
read full review
Comment on agent fees
Overpriced
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been actively investing in the Guildford property market ......”

Share on :
Sep 29,2017
Minithumbup
By: 'Giles'
Sep 29,2017
3 people found
this helpful
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular ...
read full review
Comment on agent fees
Very reasonable and good value.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great personalised service. David & Anne did a great job and ......”

Share on :
Sep 29,2017
Minithumbup
claim your profile
Anne
By: 'Justin'
Sep 29,2017
2 people found
this helpful
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent also....
read full review
Comment on agent fees
I didn't pay any fees as it was a purchase.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have just sold my property in Guildford and cant ......”

Share on :
Sep 28,2017
Minithumbup
By: 'Tom'
Sep 28,2017
3 people found
this helpful
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with. The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford area....
read full review
Comment on agent fees
1.25% plus VAT which was fine.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We recently sold our property through Bourne Estate Agents in ......”

Share on :
Aug 15,2016
Minithumbdown
By: 'Paul'
Aug 15,2016
10 people found
this helpful
We recently sold our property through Bourne Estate Agents in Guildford and sadly the process from start to finish was incredibly negative. Our dealings with Ross were borderline confrontational and his attitude towards us AS CUSTOMERS was appalling. Throughout the entire process, my wife and ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ross
Aug 15, 2016
View all comments (1)
Dear Paul, I am devastated that you did not feel you got the service from us that you deserved - in my 30 years of estate agency I have never before received such comments but despite this; once is still too many in my view. I therefore wish to apologise if your interpretation of our service did not match your expectations as I am a great believer in dealing with all my customers as I would like to be dealt with myself. I would like to point out though that we did generate over 30 viewings and ...

“Terrible customer service and they would never provide assistance regarding ......”

Share on :
Nov 10,2015
Minithumbdown
claim your profile
Damian
By: 'Anna'
Nov 10,2015
9 people found
this helpful
Terrible customer service and they would never provide assistance regarding any issues which we all had to arrange with the landlord in the end. The whole point of going to an agency is that it gives you peace of mind and you dont have to ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Managing Director
Nov 10, 2015
View all comments (2)
I am trying to deal with the above comments and must stress at this point that no complaint has been made to the offices to deal with. Furthermore Damian Hartigan does not deal with customers so I am not sure why his name has been mentioned. Finally if the tenant has been put in contact with the landlord it will because the agreement is for Let Only service and we are not managing the property. As with any issues we are happy to investigate fully and assist where possible in finding a solution b ...

“I never knew Bourne agency would change so drastically after ......”

Share on :
Jul 21,2015
Minithumbdown
claim your profile
Lisa
By: 'Vishal'
Jul 21,2015
12 people found
this helpful
I never knew Bourne agency would change so drastically after signing the contract for a year. I am an international student and I had rented 52 printing house square from Bourne agency. The day I entered the flat there were two issues in the flat which ...
read full review
What agent could do to change your mind?
The agency is careless and is making false claims in my absence.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We will never use them again, won't recommend them to ......”

Share on :
Jun 24,2014
Minithumbdown
By: 'ex-tenant'
Jun 24,2014
7 people found
this helpful
We will never use them again, won't recommend them to anyone, please do avoid, they are rude unprofessional and will go the extra mile to make you go the long way, very bad experience....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My dealings with Bourne have been very good. I called ......”

Share on :
May 24,2013
Minithumbup
claim your profile
Ross
By: 'Ana'
May 24,2013
11 people found
this helpful
My dealings with Bourne have been very good. I called the Guildford office as I wanted to sell my property. I spoke to Ross, who came to my property with some paperwork that I needed to sign and took lovely pictures. Within few weeks he ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Our house was with another Guildford agent for 3 months. We ......”

Share on :
May 01,2013
Minithumbdown
By: 'JBS'
May 01,2013
12 people found
this helpful
Our house was with another Guildford agent for 3 months. We had 30 viewings with approx 3 second viewings, and no offers despite being in a popular area. Property was with Bourne for 2 days - one prospective buyer requested a second viewing and the other person offered the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Polite and friendly service by all of the team, who ......”

Share on :
Apr 26,2013
Minithumbup
claim your profile
David
By: 'Mark'
Apr 26,2013
12 people found
this helpful
Polite and friendly service by all of the team, who always responded rapidly to any queries we had throughout the process of buying our new house. Made the stressful process of buying the house much better. I would certainly use them in the future....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“David Lowther was really supportive with my recent house purchase. ......”

Share on :
Apr 14,2013
Minithumbup
claim your profile
David
By: 'Cerys'
Apr 14,2013
16 people found
this helpful
David Lowther was really supportive with my recent house purchase. I was being hassled by my landlord to give him a date and Bourne's stepped in to prevent him pressuring me to leave before I had a Completion Date. I particularly liked the "no hard ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ross was excellent. My tenants served notice towards the end ......”

Share on :
Apr 10,2013
Minithumbup
claim your profile
Ross
By: 'Mike'
Apr 10,2013
15 people found
this helpful
Ross was excellent. My tenants served notice towards the end of November. Ross founda buyer almost immediately and completion took place by the end of January! At every stage, Ross kept me in the loop and stayed on top of the buyers solicitor to ensure ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I reported damp and mould in the flat on the 20......”

Share on :
Mar 25,2013
Minithumbdown
claim your profile
Cristina
By: 'Marco'
Mar 25,2013
21 people found
this helpful
I reported damp and mould in the flat on the 20th November 2012. Since then, incompetence has meant the problems remains and I still have no solution in sight. If you bear in mind this happened through the peak of winter It has been a painful ...
read full review
What agent could do to change your mind?
The agent could have been more diligent in ensuring the appropriate repair was done in due time. I have not heard from Bourne for more than a week now.
Attached Filesnbsp;
Feature review Comments (5) Report abuse Print review
Was this helpful? Yes
By: Marco Calhorda
Apr 09, 2013
View all comments (5)
Bourne has provided a dehumidifier and, although some of the root causes are no longer present, such as the damp weather, I have had no resurgence of the mould. Cristina and Lisa have remediated the situation in a very efficient way. Marco Calhorda ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bourne Estate Agents, Guildford GU1 3JT



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn