85% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Nov 10,2019
Nov 10,2019
4
people found
this helpful
this helpful
My experience with Raine and Co was surprising considering all the positive reviews I'd read.
The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him.
Alex was frequently rude and shouted at us in a manner that we found unprofessional.
My mother also had a property on the market with them, which he wrongly said would "never sell" (in fact, it sold in 2 weeks above the asking price).
Alex and Gemma would phone both of us with an unnecessary frequency and make similar negative, unfounded and unprofessional comments. Their tone was frequently accusatory and unprofessional, and made the process more stressful than it needed to be. Their behaviour left me feeling badgered and belittled.
I would not recommend them as an agency, and have avoided using them in subsequent property transactions.
The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him.
Alex was frequently rude and shouted at us in a manner that we found unprofessional.
My mother also had a property on the market with them, which he wrongly said would "never sell" (in fact, it sold in 2 weeks above the asking price).
Alex and Gemma would phone both of us with an unnecessary frequency and make similar negative, unfounded and unprofessional comments. Their tone was frequently accusatory and unprofessional, and made the process more stressful than it needed to be. Their behaviour left me feeling badgered and belittled.
I would not recommend them as an agency, and have avoided using them in subsequent property transactions.
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Nov 11, 2019
Good Afternoon Shiva. My name is Michael Marsh and I am one of the Directors of Raine and Co. Everyone at Raine and Co tries extremely hard to exceed people’s expectations and offer a first-class service, unfortunately this is not always possible but thankfully we do succeed in most cases hence the amount of positive reviews on this site. I understand that you bought a brand-new property through us which completed during December 2018, but I cannot find any reference to which property your Mother sold through us so that I can look more closely into the events surrounding that sale? I have spoken to the team members you have mentioned and understand that when you initially reserved the property and filled in the forms you stated that you did not have a property to sell but then it turned out that you were being gifted money from the sale of another property which was not sold at the time. This is where the confusion started and I apologise if you felt that voices were raised, this is definitely not acceptable. I have systems in place to ensure that if people are not happy with the service that they are receiving they can report it anonymously at the time so that I am able to rectify it without it affecting any transaction. I would be interested to know if at the time you were aware of these systems or if it is something that I need to make more prominent? I would like to thank you for your time in writing this review and ask you to kindly respond to the above query. I apologise that your experience with my company was not satisfactory and hope that you will give us another chance in the future to show you that this was a one off occasion. The best email address to use is [email protected] .
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Latest Reviews
8th Apr 2024
reviewed by 'Emma'
26th Feb 2024
reviewed by 'Majid'
3rd Feb 2024
reviewed by 'Malcolm M'
20th Dec 2023
reviewed by 'Dean Williamson'
Opening Hours
Address
Raine and Co
11 Market Place
Hatfield
Herts
AL10 0LJ
01707 266885
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 96% | £80,000 | £600,000 |
| Lettings | 100% | 83% | £600 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 6 | 5 | 23 | 2 | 29 | 1 | 1 | 6 |
Areas covered
- AL10 0LJ
- AL10 0LJ
- AL9
- AL10 0LJ
- AL8
- AL10 0LJ
- AL7
- AL10 0LJ
- AL10 0LJ
- AL10 0LJ
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 02,2024
Aug 02,2024
1
people found
this helpful
this helpful
The team (Keith, Brandon & Libby) were all totally professional, helpful, friendly and patient. All in all a great service and would recommend Raine to others....
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Aug 03, 2024
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Thank you for taking your time to leave this review, they are appreciated and we a lad to be of assistance. ...
Apr 08,2024
Apr 08,2024
1
people found
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this helpful
Keith was super helpful and patience when showing us round a bunch of properties. We are now in our new home which we love. :)...
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Apr 08, 2024
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Thank you Emma for leaving this review. we hope you enjoy living in Hatfield Garden Village, it is a lovely and friendly area. ...
Feb 26,2024
Feb 26,2024
1
people found
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this helpful
I had the pleasure of working with Libby from Rain & Co as my estate agent, and I couldn't be happier with the experience. Libby's professionalism, dedication, and knowledge of the market were evident throughout the process. She provided exceptional service, guiding me every step of ...
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Feb 26, 2024
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Thank you Majid for leaving this kind review especially on the day that you moved into your new home. Having Libby as a dedicated Sales Progressor does mean that we can all offer a higher standard of service. Best wishes for the future. ...
Feb 14,2024
Feb 14,2024
0
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this helpful
she was very nice and helped us a lot Thanks...
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Feb 03,2024
Feb 03,2024
1
people found
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this helpful
I would just like to say a big thank you to Keith, Brandon, Mike and Libby for the excellent service and assistance you gave me in selling my house in Hatfield.
The service I received was very professional and I would not hesitate to use ...
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Feb 05, 2024
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Thank you Malcolm for your review, always appreciated and we are pleased that we could help you with the sale of your property. ...
Dec 20,2023
Dec 20,2023
2
people found
this helpful
this helpful
Bought a property in Hatfield from Raine & Co. Keith and the team were extremely patient, understanding and helpful throughout the process....
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Dec 20, 2023
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Thank you Dean for the kind review. It was a pleasure to assist you and if we can ever be of help again please do not hesitate to call us. ...
Nov 01,2023
Nov 01,2023
2
people found
this helpful
this helpful
Very good service, very helpful and diligent. Communication was excellent...
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Nov 02, 2023
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Thank you Jem for taking your time to leave this review. It was a pleasure to assist you with your purchase and we all hope you enjoy your time living in your new home. ...
Sep 18,2023
Sep 18,2023
2
people found
this helpful
this helpful
Keith was very helpful and supportive when we wanted to purchase our house. Thanks for everything Keith...
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Sep 18, 2023
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Thank you Faith for leaving this review. We are all pleased that you enjoyed your experience with Raine and Co. If we can ever be of assistance please do not hesitate to call or email. ...
Aug 21,2023
Aug 21,2023
2
people found
this helpful
this helpful
Raine and Co are very professional and helpful. Helped me to buy our first property. Special thanks to Keith Boyden....
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Aug 21, 2023
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Thank you for taking your time to leave this kind review. We wish you happiness in your new home. ...
Jul 03,2023
Jul 03,2023
1
people found
this helpful
this helpful
I brought a property using Raine and Co and I do not regret the Support and service from Keith Boyden was outstanding was quite a few problems but he offer his support any time even would make himself available to revisit the house. He made ...
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Feb 05,2023
Feb 05,2023
2
people found
this helpful
this helpful
Made the process of buying much easier because…
Easy to get hold of, no question was too silly, kept up reassured, kept us updated and regularly checked in, very clear communication facilities between all parties Keith at the Hatfield office was brilliant too....
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Sep 02,2022
Sep 02,2022
4
people found
this helpful
this helpful
I would recommend Raine & Co as result of our recent positive experience
From the very start our Agent dealt with us and the sale of our property in the most professional way, she was friendly & approachable and often went above and beyond she kept us ...
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May 12,2022
May 12,2022
3
people found
this helpful
this helpful
The people at Raine and Co, are warm, friendly and very helpful.
As a seller I would recommend them to anyone....
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Jun 19,2021
Jun 19,2021
2
people found
this helpful
this helpful
After a negative experience with another agency I found this one with an excellent level of service. Quick and clear process and full support during the buying. Thank you! Keep it up!...
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May 25,2021
May 25,2021
4
people found
this helpful
this helpful
Alex and Dimi was very responsive throughout my property sale and gave me reassurance and updates all the way in the process.They also gave me lots of after care and helped me with any questions I had.Nothing was to much for them and ...
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Dec 19,2020
Dec 19,2020
3
people found
this helpful
this helpful
If Daniel was in charge of covid responce the country would be in a much better place today his professionalism and communication were excellent the first moment we met Daniel we felt like we were in good hands he had all we needed and all ...
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Nov 12,2020
Nov 12,2020
4
people found
this helpful
this helpful
As a first time buyer I was really apprehensive about the whole process, you always hear horror stories when it comes to buying a property, but in all honesty the staff at Raine and Co squashed all of that! In one word “Amazing”! If you ...
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Oct 14,2020
Oct 14,2020
2
people found
this helpful
this helpful
Horrible experience with Gemma Matthews. Arranged to view a flat where on the day she was reluctant to answer anything properly or at least find out so instead we asked the owner on the day. Placed an offer for the flat since we liked the ...
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Oct 16, 2020
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Thank you for taking your time to leave this review and I am sorry that your offer was not accepted. I feel that all of the problems stem from miscommunication, you made an offer on the property that was almost 10% below the market price, given the current market conditions and from conversations that my sales team have had with seller regarding their expectations we knew that this offer would be rejected which Gemma feels was conveyed to you but unfortunately this is not the case. I would like ...
Oct 01,2020
Oct 01,2020
3
people found
this helpful
this helpful
Gemma Mathews and her colleague Tsvetomir Dimitrov assisted our purchase during a time beyond precedent, working relentlessly to secure and assist an almost impossible transition. Adaptive, highly communicative and transparent, with a level of professionalism above and beyond the call of duty and care. we ...
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Mar 30,2020
Mar 30,2020
3
people found
this helpful
this helpful
Great customer service, really ,really helpful, I am really happy that I had Caroline to help us out. Thank you for everything! I will definitely recommend them, especially Caroline! Thank you, Alex for showing us the perfect house for us....
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Mar 24,2020
Mar 24,2020
4
people found
this helpful
this helpful
Very responsive and obliging. As a buyer, Caroline West and Gemma Matthews both gave excellent service, from the viewings stage to the onward sale transaction. They both provided an excellent link with the vendor who was resident abroad. Five star ratings to both Caroline and ...
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Mar 18,2020
Mar 18,2020
3
people found
this helpful
this helpful
After being let down by several estate agents whilst being 6 months pregnant, I started to lose hope. However as soon as our property came online with Raine and co, I called straight away and Alex prioritised my viewing due to the stress and the pregnancy ...
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Feb 19,2020
Feb 19,2020
4
people found
this helpful
this helpful
Sold our first property with Raine and Co. The estate agent Gemma was so helpful and found us a buyer within a week of listing. Caroline the sales progresser went above and beyond communicating with a difficult buyer and their unorganised solicitors. We could not ...
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Jan 14,2020
Jan 14,2020
4
people found
this helpful
this helpful
Thank you Alex and Caroline. Alex was very knowledgable and efficient when listing my property.
Caroline was key in keeping things moving when communication was limited between solicitors. Definitely worth having an agent with a sales progressor!
Thank you...
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Dec 03,2019
Dec 03,2019
4
people found
this helpful
this helpful
I have used Raine & Co to find tenants for a rental property in Hatfield for about 10 years, they have always been totally professional, helpful and have ensured the property was up to local authority standards and fully let. Maria Marsh has been excellent in this ...
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Nov 27,2019
Nov 27,2019
5
people found
this helpful
this helpful
Caroline West was so helpful throughout the whole process, keeping us up to date with everything. Her kind and understanding nature really was so helpful.
I couldn't recommend her highly enough
Alex was also fantastic, he was the first one to show us round the ...
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Nov 14,2019
Nov 14,2019
5
people found
this helpful
this helpful
Raine and Co, Hatfield, and especially Caroline and Alex, have provided an excellent service with prompt communication while dealing with a very difficult buyer for my property....
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Nov 10,2019
Nov 10,2019
4
people found
this helpful
this helpful
My experience with Raine and Co was surprising considering all the positive reviews I'd read.
The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him.
Alex was frequently ...
read full review
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Nov 11, 2019
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Hello Michael,
Thank you for your prompt and thoughful response.
The "with you" was a mistype; my mother's property was on the market with another agency. The sales for which were going to be the gifted amount for the sale. However, the remark was still made about the property not selling, hence why I mentioned it in my review. I apologise for any confusion on that point.
I was not made aware of the anonymous channels for complaint during the sale period. I agree that it would be a go ...
Oct 21,2019
Oct 21,2019
3
people found
this helpful
this helpful
Top estate agent and very helpful staff, specially Gemma and Caroline, they helped me a lot in the process of purchasing the house....
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Jul 30,2019
Jul 30,2019
6
people found
this helpful
this helpful
Purchased a property through Raine and Co Hatfield. The tag team approach adopted by Gemma and Caroline never left me without a contact person or an answer to my questions. Great service...
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Dan
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Vendor Fees
1.2%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 21/05/2024, 12:55 PM by Mike MarshComplaints Procedure
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 11:55 AM 21/05/2024 by Mike Marsh
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Best Estate Agent in AL10 
Best Estate Agent in Hatfield 
Thank you for your prompt and thoughful response.
The "with you" was a mistype; my mother's property was on the market with another agency. The sales for which were going to be the gifted amount for the sale. However, the remark was still made about the property not selling, hence why I mentioned it in my review. I apologise for any confusion on that point.
I was not made aware of the anonymous channels for complaint during the sale period. I agree that it would be a good idea to make this more prominent.
Kind Regards
Shiva