100% sales valuation accuracy
100% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction
Nov 07,2019
Nov 07,2019
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I wanted to provide a positive review to Anthony Antoniou due to his consistent and extremely professional work with us throughout a period of almost twelve months since we've been renting a property managed by him. The rating for Anthony has to be five stars.
I feel compelled as well to provide a review for the end to end experience with Global House Estates, which unfortunately has a short rocky beginning, in which Anthony was not involved but other GHE's employees were.
In summary we had the following five issues:
- the agent that showed us the flat had the wrong key on our first visit, so we had to postpone to visit and reschedule for another day
- the lease agreement had important mistakes (dates, and didn't include the parking space) that we had to rewrite and correct
- there was a delay in the email communications that didn't contribute provide timely responses
- the time to access the flat changed at the last minute when we had all boxes being downloaded from the van causing unnecessary stress on our end and a potential over-cost with the van having to wait, which fortunately we avoided
- We unfortunately had a flooding in the flat that tool around 2 months to get resolved but Anthony was on top of everything to try resolve it as quickly as possible
Our experience was totally different once Anthony Antoniou took over the customer relationship with us. We have always been very pleased with the work that Anthony does and the way how he keeps communications clear and professional.
I would highlight the areas where I think Anthony does an outstanding job:
- He keeps communications always clear, avoiding misunderstandings or using ambiguous terms
- He responds in a timely manner and follows up on the actions that he agrees to take on
- He is very good at managing communications with the landlord and setting expectations on my side as it's the first time I am not in direct contact with the landlord
- He is always very reasonable at explaining what is fair to ask and what may not but still provide context and a good rationale to back up his view
- He has always been open and available at discussing things on the phone when we've required clarifications
I would recommend Anthony to any tenant, company and landlord he may work with and I am confident he will deliver on a high standard.
I feel compelled as well to provide a review for the end to end experience with Global House Estates, which unfortunately has a short rocky beginning, in which Anthony was not involved but other GHE's employees were.
In summary we had the following five issues:
- the agent that showed us the flat had the wrong key on our first visit, so we had to postpone to visit and reschedule for another day
- the lease agreement had important mistakes (dates, and didn't include the parking space) that we had to rewrite and correct
- there was a delay in the email communications that didn't contribute provide timely responses
- the time to access the flat changed at the last minute when we had all boxes being downloaded from the van causing unnecessary stress on our end and a potential over-cost with the van having to wait, which fortunately we avoided
- We unfortunately had a flooding in the flat that tool around 2 months to get resolved but Anthony was on top of everything to try resolve it as quickly as possible
Our experience was totally different once Anthony Antoniou took over the customer relationship with us. We have always been very pleased with the work that Anthony does and the way how he keeps communications clear and professional.
I would highlight the areas where I think Anthony does an outstanding job:
- He keeps communications always clear, avoiding misunderstandings or using ambiguous terms
- He responds in a timely manner and follows up on the actions that he agrees to take on
- He is very good at managing communications with the landlord and setting expectations on my side as it's the first time I am not in direct contact with the landlord
- He is always very reasonable at explaining what is fair to ask and what may not but still provide context and a good rationale to back up his view
- He has always been open and available at discussing things on the phone when we've required clarifications
I would recommend Anthony to any tenant, company and landlord he may work with and I am confident he will deliver on a high standard.
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Nov 08, 2019
Dear Marc, Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. Anthony Antoniou BUSINESS DEVELOPMENT MANAGER
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Address
Global House Estates Ltd
35a St Georges Road
London
Greater London
SE1 6EW
0207 401 2020
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £165,000 | £1,150,000 |
| Lettings | 99% | 98% | £315 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 183 | 3 | 401 | 13 | 19 | 1 | 19 | 1 | 16 | 1 |
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Dear E3, Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. Anthony Antoniou Business Development Manager ...
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Thank you so much for your kind review Richard and congratulations on your purchase!
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Dear Adam, Thank you for adding this, I am very pleased you were happy with our services. Anthony Antoniou Business Development Manager ...
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Dear Patrick, Thank you for adding these kinds words. It was a real pleasure reading about the services that the GHE continues to provide you. We look forward to many future dealings. Anthony Antoniou Business Development Manager ...
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Thank you very much:) ...
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We are so happy that you finally have the keys to your beautiful flat and to have helped you throughout this process- you have also been amazing!
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Aug 28, 2024
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Thank you so much for your kind review and cooperation in the past months, Thomas!
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Aug 05,2024
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Karen is a great agent! She was with us from the beginning of the process to the end, always in touch and always helping with everything! She is a wonderful person and we are incredibly grateful and happy that we worked with her!...
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Best team, professional, diligent and very experienced. Been dealing with GHE for years - very happy. Brilliant....
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Dear V, Thank you for adding these kinds words. It was a real pleasure reading about the services we continue to provide you. We look forward to many future dealings. Anthony Antoniou Business Development Manager ...
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Best letting agency
I dealt with the London branch and I am absolutely impressed with how well organised and structured their services are. Provided by professional, friendly and lovely agents.
Starting from viewing the property to the check out communication was swift and clear. A ...
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Jun 10,2024
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I have rented a property with them and used their services for over three years and have nothing but great things to say about Anthony and his team. They have always dealt with any issues I've had with efficiency and professionalism, they are responsive and ...
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Dear G P, Thank you for adding this, I am very pleased you were happy with our services. Anthony Antoniou Business Development Manager ...
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Thomas has been a fantastic, down to earth and helpful estate agent! Thomas helped my partner and me to find a gorgeous property that suited our needs. He was proactive, supportive, and on our side every step of the way. He brings himself and his ...
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May 21,2024
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Thomas assisted me and my partner with finding the dream property to rent. He was extremely helpful and friendly throughout the whole process , not to mention speedy and got the ball rolling as soon as we put our offer in. Thank you so much Thomas ...
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Jun 03, 2024
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Hi Nahid,
Thank you so much for your kind words! I'm thrilled to hear that you and your partner found your dream property with my assistance. It was a pleasure helping you both through the process. I'm glad I could make the experience smooth and speedy for you. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best wishes in your new home!
Thomas ...
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Thomas was the second agent I met. The first agent had a problem with the landlord, so I met Thomas for finding new flat and landroad, and Thomas really checked my referencing problems that the first agent couldn't solve, clearly, and took care of them ...
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Jun 03, 2024
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Hi Marie,
Thank you for your wonderful review! I'm so glad I could assist you in finding a new flat and landlord that met your needs. It was important to address the referencing issues quickly, and I'm happy we could resolve them efficiently. Your satisfaction and happiness in your new home mean a lot to me. If you need any further assistance in the future, please don't hesitate to reach out.
Enjoy your new home!
Best regards,
Thomas ...
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Karen is exceptionally helpful and displays a high level of professionalism. She stands out as one of the finest letting agents in her field....
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