74% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
63% lettings fee satisfaction
Nov 06,2019
Nov 06,2019
3
people found
this helpful
this helpful
Oh boy, where do I start with these guys?? For a short version of the below, simply read – DO NOT USE THIS AGENCY UNLESS YOU HAVE NO OTHER CHOICE.
Move in - When I moved into this flat, not only was it not professionally cleaned as promised, it was actually dirty in many areas. The sofas especially were disgusting. To add to this, they insisted on my paying for a professional clean at the end of the tenancy despite verbally agreeing that this could be waived earlier on in the process. If you do use Belvoir, get them to write everything down!!
Inventory – The opening inventory filled out by a member of Belvoir staff was wrong on more than 20 counts. For example, not only was the number of fire/smoke alarms reported incorrectly, they were also reported as working (they were not.) The bed was broken, the wardrobe mirror was smashed, heating/radiators were reported as non-functional, the boiler was reported as un-tested (see later), a chair was broken, the walls were covered in marks, the bathroom extractor fan didn't (and still doesn't) work, a lamp was smashed, the fridge trays shattered and the carpets stained. I have sincere doubts that the person filling out the inventory even set foot in the flat.
When I questioned them on this, they said that it was the guy who was doing the inventory’s last day and so he might not have been that bothered. Then to add insult to injury they didn’t even read the inventory when I was checking out, and tried to charge me for a bunch of stuff that was listed as already broken.
Maintenance issues - Generally, Belvoir has taken the longest of any estate agents I have been with to resolve maintenance queries and issues, additionally, on more than one occasion contractors were sent into my flat without any prior notification to myself. I’d often find out someone had been let into my home well after it had actually happened.
The boiler - My issues with the boiler/water heater were reported on the first week of my tenancy. It plainly wasn’t functioning properly and barely held any hot water. About a year into the tenancy we returned from a trip away to find that in our absence, the heater had leaked all over the utility and down into the floor below us, resulting in building management having to turn off our water. This brings the irresponsibility of not having checked the device on our move in into further question
The flooring - One issue given rise to by the above boiler problem was that many of the wood flooring panels had a lot of water underneath, causing many to rise up and crack. This problem was reported on the same day (9th July 2018) and remained unrepaired when we left the flat a full year later. The flooring was completely cracked and coming up in several areas, I reported this on multiple occasions and never heard anything back.
Communication – Communicating with Belvoir is a nightmare, they can’t keep their staff so you talk to a different person every month, there’s no point emailing as they claim the inbox is too full to ever find anything and calling is pot luck whether you get someone or not, they usually just say the person you need is on the phone and then you rarely get a call back. I have to work to pay the (not inconsiderable) rent, contacting my letting agency should not feel like a part time job on top of this.
LANDLORDS – Just as a note for landlords, I was present for several viewings on the property as I was preparing to leave, the agent sent alongside prospective tenants effectively just opened the door and let the tenants wander around. No effort was made to guide them, no effort was made to sell the property and the agent didn’t know anything about the property when questioned. In the end I felt so bad for the prospective tenants that on a couple of occasions I took them around myself! For the fees that I can imagine they charge, I’d expect better.
To be honest, there’s probably more that I’ve forgotten but I think I can consider my point made. Belvoir Manchester Central needs to have a serious look at itself!
Move in - When I moved into this flat, not only was it not professionally cleaned as promised, it was actually dirty in many areas. The sofas especially were disgusting. To add to this, they insisted on my paying for a professional clean at the end of the tenancy despite verbally agreeing that this could be waived earlier on in the process. If you do use Belvoir, get them to write everything down!!
Inventory – The opening inventory filled out by a member of Belvoir staff was wrong on more than 20 counts. For example, not only was the number of fire/smoke alarms reported incorrectly, they were also reported as working (they were not.) The bed was broken, the wardrobe mirror was smashed, heating/radiators were reported as non-functional, the boiler was reported as un-tested (see later), a chair was broken, the walls were covered in marks, the bathroom extractor fan didn't (and still doesn't) work, a lamp was smashed, the fridge trays shattered and the carpets stained. I have sincere doubts that the person filling out the inventory even set foot in the flat.
When I questioned them on this, they said that it was the guy who was doing the inventory’s last day and so he might not have been that bothered. Then to add insult to injury they didn’t even read the inventory when I was checking out, and tried to charge me for a bunch of stuff that was listed as already broken.
Maintenance issues - Generally, Belvoir has taken the longest of any estate agents I have been with to resolve maintenance queries and issues, additionally, on more than one occasion contractors were sent into my flat without any prior notification to myself. I’d often find out someone had been let into my home well after it had actually happened.
The boiler - My issues with the boiler/water heater were reported on the first week of my tenancy. It plainly wasn’t functioning properly and barely held any hot water. About a year into the tenancy we returned from a trip away to find that in our absence, the heater had leaked all over the utility and down into the floor below us, resulting in building management having to turn off our water. This brings the irresponsibility of not having checked the device on our move in into further question
The flooring - One issue given rise to by the above boiler problem was that many of the wood flooring panels had a lot of water underneath, causing many to rise up and crack. This problem was reported on the same day (9th July 2018) and remained unrepaired when we left the flat a full year later. The flooring was completely cracked and coming up in several areas, I reported this on multiple occasions and never heard anything back.
Communication – Communicating with Belvoir is a nightmare, they can’t keep their staff so you talk to a different person every month, there’s no point emailing as they claim the inbox is too full to ever find anything and calling is pot luck whether you get someone or not, they usually just say the person you need is on the phone and then you rarely get a call back. I have to work to pay the (not inconsiderable) rent, contacting my letting agency should not feel like a part time job on top of this.
LANDLORDS – Just as a note for landlords, I was present for several viewings on the property as I was preparing to leave, the agent sent alongside prospective tenants effectively just opened the door and let the tenants wander around. No effort was made to guide them, no effort was made to sell the property and the agent didn’t know anything about the property when questioned. In the end I felt so bad for the prospective tenants that on a couple of occasions I took them around myself! For the fees that I can imagine they charge, I’d expect better.
To be honest, there’s probably more that I’ve forgotten but I think I can consider my point made. Belvoir Manchester Central needs to have a serious look at itself!
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Opening Hours
Address
Belvoir
69 The Arches Whitworth Street West
Manchester
Greater Manchester
M1 5WQ
0161 236 4441
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 74% | 100% | £145,000 | £145,000 |
| Lettings | 67% | 63% | £350 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 5 | 21 | 38 | 0 | 0 | 1 | 0 | 3 | 7 |
Areas covered
- M1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Nov 18,2021
Nov 18,2021
0
people found
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If I could give 0 stars I would. Please stay clear of this so-called "agency", which will consistently ignore your important maintenance issues, be extremely disorganised and condescending over the phone, and ask for rent increases out of the blue. Having ended our tenancy well over ...
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Feb 05,2021
Feb 05,2021
0
people found
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this helpful
I would like to give it 0 start but it looks like 1 star is the lowest. It is a scam. We have 2 properties under their management, one has left leaking for 1 year without letting us know. when we tried to move away from them, they refused ...
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Oct 15,2020
Oct 15,2020
0
people found
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this helpful
Where do you begin with Belvoir? Probably the WORST and most dodgey ass letting agency you could ever sign up with. I moved into a home half broken; shower handle busted, door handles broken, window blinds installed badly and a front door that does not ...
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Sep 29,2020
Sep 29,2020
0
people found
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Horrible people, I went all the way across Manchester and they didn't show. The office didn't take my call and didn't return messages...
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May 01,2020
May 01,2020
2
people found
this helpful
this helpful
One of the most stressful experiences of my life.
Started to move some of my belongings into the property after receiving the keys (had a cross over of paying for 2 properties for a week as is the case with some of these agents). Property was ...
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Jan 17,2020
Jan 17,2020
0
people found
this helpful
this helpful
I thank Belvoir maintenance team for organising essential maintenance work done promptly and for provide pictures of stages of work carried out. Very much appreciated....
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Jan 10,2020
Jan 10,2020
1
people found
this helpful
this helpful
I have been living in a property managed by belvoir for more than 2 years and have been pleasantly surprised at the great customer service they provide. The agents are really helpful in getting you competitively priced properties and being to the point and transparent....
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Dec 31,2019
Dec 31,2019
1
people found
this helpful
this helpful
I have been dealing with Belvoir agency for almost 1 year and half.
I had a great experience thanks to Tab Taj. He has been just amazing.
He is professional and always helpful. He managed to solve all my queries in the best way and in ...
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Nov 23,2019
Nov 23,2019
1
people found
this helpful
this helpful
Consistently unprofessional. Terrible phone manner. Other Belvoir Franchises admit to being embarrassed by their poor customer care. Feels like a group of friends set up an estate agents for a laugh. Every encounter with them is painfully incompetent, I wish I had listened to advice ...
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Nov 06,2019
Nov 06,2019
3
people found
this helpful
this helpful
Oh boy, where do I start with these guys?? For a short version of the below, simply read – DO NOT USE THIS AGENCY UNLESS YOU HAVE NO OTHER CHOICE.
Move in - When I moved into this flat, not only was it not professionally cleaned ...
read full review
read full review
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Yes
Sep 24,2019
Sep 24,2019
1
people found
this helpful
this helpful
Worst Letting agent!! Beware of falling in trap. They will rip you off.
I had a 2 yr stay in one of their properties and in 2 yrs they did not attend to a single maintenance issue properly. Hardly paid any care to tenant's problem. Their properties ...
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Aug 24,2019
Aug 24,2019
1
people found
this helpful
this helpful
This letting agent is by far the worst company I have had the misfortune of dealing with. We should have realised we were in for a bad experience when we first viewed the flat. The person showing the property turned up without any of the ...
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Jul 21,2019
Jul 21,2019
3
people found
this helpful
this helpful
Terrible experience letting flat in Manchester.
Poor communication while trying to arrange viewing. Extremely poor response to issues/repairs in flat, had to call and email repeatedly.
Extortionate deposit reductions at end of tenancy for lightbulbs and smoke alarm battery, and cleaning even though property ...
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Feb 23,2019
Feb 23,2019
5
people found
this helpful
this helpful
I have a 1 year AST with Belvoir which comes to an end on the 2nd of September 2019.
I have made 3 - 4 requests per month for an issue with the property having no lights in the bathroom and no window, so potentially quite dangerous. Also other ...
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Dec 10,2018
Dec 10,2018
2
people found
this helpful
this helpful
No regard for customer concerns, unwilling to enter into negotiations, won't contact you about returning your deposit for months after you leave and you will not be able to dispute through TDS as they will add on a punitive charge of £120, far more than the ...
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Oct 06,2018
Oct 06,2018
1
people found
this helpful
this helpful
I used this agent property I wouldn't advice it to anyone.
I asked them several times to provide me the inventory and to protect my deposit in the protective scheme. They have never done it and they keep lying to me.
Absolutely rubbish, they are ...
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Comment on agent fees
Rubbish
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Sep 18,2018
Sep 18,2018
2
people found
this helpful
this helpful
This agent shaz khan is bad. Keep asking the landlord for money constantly, then never respond to our requests. Don't even have the courtesy to email back or call back. I am really not sure how this company has any positive feedback at all, I ...
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Comment on agent fees
12.5%. + LOADS of hidden charges. Not worth a penny.
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Sep 07,2018
Sep 07,2018
3
people found
this helpful
this helpful
I bought a property at the same time with another family member via Belvoir, and put our property under their management. However they can't even split our statements properly which caused us some taxation issue. Then one of the property had been void for over ...
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Comment on agent fees
12.5%. Not value for money.
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Sep 03,2018
Sep 03,2018
3
people found
this helpful
this helpful
My property became totally unrentable after putting it under their management for 1.5 years because of water leakage. They didn't even notice the problem until I asked them why the property has been vacant for almost 1 year. At the end, I was forced to sell my ...
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Comment on agent fees
12.5%, which I can hardly justify by their performance.
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Jul 17,2018
Jul 17,2018
6
people found
this helpful
this helpful
In line with the majority of online reviewers, I found staff at Belvoir Central Manchester throughout my tenancy to be disingenuous, apathetic and negligent. Perhaps they were untrained, or lacking the capacity to begin with; or felt they could behave like this, simply because I ...
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Jun 27,2018
Jun 27,2018
4
people found
this helpful
this helpful
Rented a property with Belvoir Manchester for 18 months and it was the worst experience I've ever had with a company! My bedroom window was smashed from the outside and it took the 5 months to get it fixed. This was during the winter period and I ...
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Comment on agent fees
Bad. Cowboys!
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Jan 11,2018
Jan 11,2018
3
people found
this helpful
this helpful
This is the worst company I have ever had the displeasure of using. Moved into an unclean flat with a moth infestation, beetles living in the carpets. Broken beds, broken sink, broken wardrobe, mould on the windows ETC. Once they have your money you will ...
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Comment on agent fees
Worthless.
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Nov 08,2017
Nov 08,2017
0
people found
this helpful
this helpful
Most friendly and responsible so far. I have been a tenant with them for four months now and I can say they have delivered up to expectation. I had countless issues with them when I first moved in and I even taught the were being ...
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Comment on agent fees
Normal I guess all agent charge the same
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Aug 01,2017
Aug 01,2017
2
people found
this helpful
this helpful
This agency was fantastic in helping me find the apartment and was so wicked enough to let me pay a six months upfront for a supposedly furnished apartment. This move in date arrived and after letting me pay £50 as inventory fee, the never even visited ...
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Comment on agent fees
Very bad value for money, they don't deliver on what they charge. I believe they are racist.
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Apr 09,2017
Apr 09,2017
3
people found
this helpful
this helpful
Agency was great getting me in and taking the money but after a leak from the flat above they were no where to be seen. Partial ceiling collapse required the building warden to step in and use their plumber charging the above apartment (done in ...
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Comment on agent fees
Fees were as expected
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Feb 16,2017
Feb 16,2017
0
people found
this helpful
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Been extermely helpful in our search and made special allocations to ensure we got the flat we wanted. Couldnt have been luckier with the agent we dealt with...
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Comment on agent fees
Good
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Jul 16,2016
Jul 16,2016
4
people found
this helpful
this helpful
All round unorganised. After initially moving in we were given the wrong postbox key, after 3 months of constant emails without resolution it took threatening to terminate the contract for the issue to be resolved - by which point we had received court summonings for ignoring ...
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What agent could do to change your mind?
AverageAttached Filesnbsp;
Comment on agent fees
Average
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Jun 06,2016
Jun 06,2016
3
people found
this helpful
this helpful
They do not show up for the viewings. When I called them them said that 'I did not confirm the viewing' which is funny because they have send me a 'viewing confirmation email' themselves. Than the lady on the phone told me that they tried ...
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May 27,2016
May 27,2016
1
people found
this helpful
this helpful
Fabulous and immediate service from Kashif. Dealt with our issues straight away. Thank you for great service. Definitely recommend.
Andreja...
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Comment on agent fees
Very good
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May 19,2016
May 19,2016
0
people found
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Mike has helped with all the issues we have had since we moved in. He has tried to arrange things as soon as possible, and has had intense discussions with the landlord to ensure our issues are resolved. We had numerous problems, including boiler and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:43 PM 29/03/2016 by Mike Boardman
