100% sales valuation accuracy
100% sales fee satisfaction
Nov 05,2019
Nov 05,2019
0
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Very Unprofessional! Dishonest staff
In last weekend the team showed over 30 families non standard PRC construction house in Burrow road, Chigwell but they didn't inform anyone that is not a brick build house, they also didn't mention in their website as well as in Rightmove or Zoopla . Week before last week also they booked appointment with us for another property in Brocket Way in Hainault for viewing and I came all the way from West London to East London and after viewing we found the property is British steel framed house and not brick build. I had another appointment with them in Epping but they gave us wrong post code of North Weald Airfield after searching half an hour for the property I couldn't find as the property don't exist there. I called the branch for the right post code and a member of staff told me they are looking for the correct post code then dropped the phone. Last two weekends I and my family have just wasted our time for Douglas Allen estate agents. I wish they will improve their customer service and will never mislead customers.
In last weekend the team showed over 30 families non standard PRC construction house in Burrow road, Chigwell but they didn't inform anyone that is not a brick build house, they also didn't mention in their website as well as in Rightmove or Zoopla . Week before last week also they booked appointment with us for another property in Brocket Way in Hainault for viewing and I came all the way from West London to East London and after viewing we found the property is British steel framed house and not brick build. I had another appointment with them in Epping but they gave us wrong post code of North Weald Airfield after searching half an hour for the property I couldn't find as the property don't exist there. I called the branch for the right post code and a member of staff told me they are looking for the correct post code then dropped the phone. Last two weekends I and my family have just wasted our time for Douglas Allen estate agents. I wish they will improve their customer service and will never mislead customers.
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Latest Reviews
17th Aug 2016
reviewed by 'Anonymous'
12th Jan 2014
reviewed by 'Amanda'
4th Dec 2013
reviewed by 'Steve'
5th Nov 2013
reviewed by 'Susan'
30th Sep 2013
reviewed by 'Deepak'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 1 | 3 | 1 | 0 | 2 |
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Nov 05,2019
Nov 05,2019
0
people found
this helpful
this helpful
Very Unprofessional! Dishonest staff
In last weekend the team showed over 30 families non standard PRC construction house in Burrow road, Chigwell but they didn't inform anyone that is not a brick build house, they also didn't mention in their website as well as in Rightmove ...
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Aug 17,2016
Aug 17,2016
1
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Hi, I would not recommend using this agent as a buyer for the reason being that as the buyer of closed bids you have to then pay sellers fee's which is 3%. Although beforehand you are made aware of this i believe it to be immoral ...
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Comment on agent fees
BAD. The buyer should not be subjected to paying seller's fee's, I believe it to be immoral.
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Jan 12,2014
Jan 12,2014
0
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Rachel was fabulous and was by far and away the best estate agent I have ever dealt with. I genuinely feel she went the extra mile to find me a place to live which matched what I was looking for. Ultimately, she persuaded me to ...
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Feb 21, 2014
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(1)
Dear Amanda,
Many thanks for posting this review regarding Rachel at our Chigwell office. We take much pride in helping our customers find their dream home and I am delighted that Rachel's service and professionalism has made such a difference and proved so successful on this occasion.
On behalf of Rachel and the Douglas Allen Chigwell team may I take this opportunity of wishing you much happiness in your new home.
Regards, Jon Holden - Managing Director, Douglas Allen ...
Dec 04,2013
Dec 04,2013
2
people found
this helpful
this helpful
Firstly let me say how approachable and helpful both Daniel and his team were to my wife and I during the time they spent with us trying to sell the property.
Added to that was their total professionalism throughout in keeping us informed of every ...
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Feb 21, 2014
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Dear Steve F,
I am delighted to hear how pleased with the result and service you received from Daniel and his team at our Chigwell office. They will be delighted you have taken the time and trouble to post this review.
Thank you for choosing to use Douglas Allen and I wish you and your wife much happiness in your new home.
Regards, Jon Holden - Managing Director, Douglas Allen ...
Nov 05,2013
Nov 05,2013
3
people found
this helpful
this helpful
Right from the beginning I was impressed with the proactive manner demonstrated by Daniel and his staff at the Chigwell office. Their tenacity ensured that I had a constant stream of prospective buyers to view my cottage, and during this period they kept me fully ...
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Dec 04, 2013
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Dear Susan,
Thank you very much for your kind words regarding the service you received from Daniel and his Douglas Allen Chigwell team when recently selling your home.
Moving can be a very stressful time and I am delighted that we helped make this whole process a smoother one for you.
We greatly appreciate your custom and I wish you much happiness in your new home.
Regards, Jon Holden - Managing Director, Douglas Allen ...
Sep 30,2013
Sep 30,2013
2
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this helpful
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Let me first mention that all the team members from Chigwell branch ( Douglas Allen) ¢â‚¬â€œ Rachel ( for finding us the right house), Janine; Will & Nicola ( Mortgage Matters Direct for all proper mortgage advise) ; Natalie & Jon ( Cavendish Legal for patiently answering all my several & irritating questions at ...
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Oct 03, 2013
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Dear Deepak,
Sincere thanks for taking the time and trouble to write this review letting us know how happy you were with all parts of the Douglas Allen service.
It appears as if you used all elements of our services in order to buy your home such as our conveyancing panel and arranging your mortgage through us too. Keeping everything 'under one roof' as you have done has certainly helped moving you in to your new property quickly.
Our Chigwell team take much pride in the high service standard ...
Sep 09,2013
Sep 09,2013
1
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this helpful
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Very easy to talk to always helpful would use again
very happy with our new home
thank you douglas allen...
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Oct 03, 2013
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Dear Elliott,
I am glad that you found our team at Chigwell helpful and easy to talk to when buting your new home. We never lose sight of what a daunting and stressful time this can be so I am glad that we were able to make this move as 'smooth' as possible for you.
It's great to hear too that you are very happy with your new home and I wish you many years of happiness there.
Regards,
Jon Holden
Managing Director - Douglas Allen ...
Jun 18,2013
Jun 18,2013
3
people found
this helpful
this helpful
We had 3 agents come and see us as i think it is important to get a feel for the company and the way they plan to sell in such an important transaction. Of the 3 Douglas Allen (Daniel) were by far the most pro-active and was ...
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Apr 30,2013
Apr 30,2013
2
people found
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Terrible agents all around poor service, consistently! Lack of communication, Lack of time keeping. Lack of customer service. Lack of common courtesy. Lack of professionalism. On one pleasantly awful experience of a few a viewing was arranged, being told with a clear message one should ...
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May 04, 2013
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I am sorry if you have felt messed about in any sort of way. We arrange hundreds of viewings each week for properties and run an extremely tight schedule of which hundred of customers are happy with. We do call, email and text to notify buyers when viewings are cancelled but unfortunately somethings are out of our hands especially if it is an unaccompanied viewing or a property goes under offer and the vendor instructs us to cancel any future viewings. We cannot be held accountable if someone do ...
Mar 11,2013
Mar 11,2013
5
people found
this helpful
this helpful
Having had 3 agents value my property I was most impressed with Douglass Allen but decided to instruct another local agent due to the favourable fee they were charging me, what a mistake this was. My property was on the market for 8 weeks with this agent ...
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Mar 19, 2013
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Thank you for taking the time and sharing the experience that you had with Douglas Allen (Chigwell). It just shows the importance of choosing an agent based on everything that they are going to give you to get your property SOLD! ...
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