London, SW6
1.5/5, 16 reviews
19% recommended
0% sales valuation accuracy
33% sales fee satisfaction
50% lettings valuation accuracy
38% lettings fee satisfaction

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“Please, please avoid these agents. They are p......”

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Nov 02,2019
Minithumbdown
By: 'jjbentley'
Nov 02,2019
2 people found
this helpful
Please, please avoid these agents. They are professional liars and have discriminated against my elderly disabled mother repeatedly. They have absolutely no issue with allowing the landlord to break the contract, but god forbid should it be the tenant and then they want to get involved when it suits them. Biased towards the landlord completely. When you try to complain they just shout over you, talk to you like dirt on their shoe, or put the phone down on you. No legally required repairs get done in time (they manage the property - if you can, I highly advise getting the landlord to manage directly, then you don't have to deal with these horrible people), we've had mice infestations and we've had to end up doing the repairs ourselves as we just get ignored. Be prepared to contact the council and have to go through them to actually get anywhere - they will enact a war of attrition by ignoring you until you just get tired and exhausted from having to chase constantly. The staff are incredibly rude, dishonest and have a complete lack of knowledge - most are too young to even know what they're talking about, but egos are high. This agent has brought us to tears and the constant excuse you hear from them is "well that's London for you". An absolute disgrace. How this agent is still allowed to operate is beyond me. Just look at their other reviews on here - I'm not the only one!
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Latest Reviews

View all Reviews 16
15th Jan 2024
reviewed by 'Vendor'
“Owners do not trust with keys.Marsh & Parsons sole key holders. Bathroom left in truly disgusting state and shower broken ......”
1st Oct 2022
reviewed by 'Carmel'
“I am so upset about the way that they treat the clients. First, I book a view and they call ......”
19th May 2022
reviewed by 'sofia'
“Stay away from MASH PARSONS to describe them as the worst letting agency in the uk is not enough, No ......”
23rd Sep 2021
reviewed by 'Ziyu'
“Horrible company, they asked us to hire a cleaning team, which is not really doing cleaning, and trying to return ......”
7th Oct 2020
reviewed by 'Nathalie'
“Simply the worst agent I have ever dealt with. They are a bunch of cowboys. Better NOT to use them ......”
10th Mar 2020
reviewed by 'Charlie'
“Marsh and Parsons are able to game many review sites by only allowing happy tenants from leaving a review through ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Marsh & Parsons
105 Moore Park Road
Fulham,London
Greater London
SW6 2DA
020 7736 9822

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 33% £0 £0
Lettings 50% 38% £1,344 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 9 0 0 2 0 0 3
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“Property Owners do not trust Marsh & Parsons...”

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Jan 15,2024
Minithumbdown
By: 'Vendor'
Jan 15,2024
2 people found
this helpful
Owners do not trust with keys. Marsh & Parsons sole key holders. Bathroom left in truly disgusting state and shower broken after viewings. Complaint resulted in neither apology nor reimbursement of repair & cleaning costs. On other occassions failed to lock up properly and left lights on....
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By: Lucy
Jul 11, 2024
View all comments (1)
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Lesley, Customer Relations Team ...

“I am so upset about the way that they treat t......”

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Oct 01,2022
Minithumbdown
By: 'Carmel'
Oct 01,2022
1 people found
this helpful
I am so upset about the way that they treat the clients. First, I book a view and they call me 15 minutes before to cancel, as I was already on my way to go to the meeting point. Second, I call to a agent and ...
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“Stay away from MASH PARSONS to describe them......”

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May 19,2022
Minithumbdown
By: 'sofia'
May 19,2022
1 people found
this helpful
Stay away from MASH PARSONS to describe them as the worst letting agency in the uk is not enough, No words to describe the way this letting agency deals people, they have no maners un-professional and bizarre, I still can't believe the Way they treat ...
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“Horrible company, they asked us to hire a cle......”

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Sep 23,2021
Minithumbdown
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Ben
By: 'Ziyu'
Sep 23,2021
0 people found
this helpful
Horrible company, they asked us to hire a cleaning team, which is not really doing cleaning, and trying to return deposit as little as possible....
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“Simply the worst agent I have ever dealt with......”

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Oct 07,2020
Minithumbdown
By: 'Nathalie'
Oct 07,2020
0 people found
this helpful
Simply the worst agent I have ever dealt with. They are a bunch of cowboys. Better NOT to use them STAY AWAY!...
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“Landlord Biased, Predatory without a shred of decency or compassion - AVOID...”

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Mar 10,2020
Minithumbdown
By: 'Charlie'
Mar 10,2020
2 people found
this helpful
Marsh and Parsons are able to game many review sites by only allowing happy tenants from leaving a review through the likes of Feefo. They are wolves in sheep's clothing who have absolutely no care for the comfort, service or support of the tenants. We ...
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By: Jackson
Apr 20, 2020
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Hey! I have meet similar situation, we can be a union together please contact me on 07444068447 ...

“Please, please avoid these agents. They are p......”

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Nov 02,2019
Minithumbdown
By: 'jjbentley'
Nov 02,2019
2 people found
this helpful
Please, please avoid these agents. They are professional liars and have discriminated against my elderly disabled mother repeatedly. They have absolutely no issue with allowing the landlord to break the contract, but god forbid should it be the tenant and then they want to get ...
read full review
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“Please Note:Avoid Marsh & Parsons letting agency altogether. I dealt ......”

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Jan 18,2018
Minithumbdown
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Miss
By: 'Shari'
Jan 18,2018
6 people found
this helpful
Please Note: Avoid Marsh & Parsons letting agency altogether. I dealt with Kensington Branch, very rude and unprofessional. My tenant was disgusted by them as well. Worse than the above is M & P. 105 Moore Park Road, SW6. They did not check references properly, took no photo ...
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Comment on agent fees
They charged me 12 months high fees they have to return 5 months commission as tenant does not pay.
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“Having rented in London for close to 16-years, and having ......”

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Aug 10,2017
Minithumbdown
By: 'UNCUCLA'
Aug 10,2017
7 people found
this helpful
Having rented in London for close to 16-years, and having worked with a wide range of agents --- I have to say Marsh and Parsons take the prize as the absolute worst agents I have ever come across. From the moment that I put an ...
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Comment on agent fees
Service not price was the issue
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“Service provided by this agency is awful. It took us ......”

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Aug 04,2017
Minithumbup
By: 'Malorie'
Aug 04,2017
6 people found
this helpful
Service provided by this agency is awful. It took us more than two months to have our deposit returned and tens of calls. This is unacceptable. We were first told NOHING about it, after several calls we finally had someone to talk to who told ...
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“Found damp and mould problem on the first day moved ......”

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Aug 25,2014
Minithumbdown
By: 'SF'
Aug 25,2014
8 people found
this helpful
Found damp and mould problem on the first day moved in to the privately rented flat. No information was provided during 2 minutes viewing. Not helpful negotiating withe landlord, was led to sign an aassured shorthold tenancy agreement with no break clause plus some unfair terms. ...
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What agent could do to change your mind?
Refund all charges.Help to terminate the contract.Possibly find a new replacement accommodation
Attached Filesnbsp;
Comment on agent fees
Not good value,not happy with service received
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“By far the worst experience I've ever had with an ......”

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Aug 31,2013
Minithumbdown
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Katy
By: 'Emily'
Aug 31,2013
4 people found
this helpful
By far the worst experience I've ever had with an agency! Unhelpful, incompetent and obstructive are the three words I would use to sum up the members of staff I have been dealing with. Three weeks after informing M&P I had found a new ...
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“Marsh & Parsons: London Real Estate RecommendationHaving come into the real ......”

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Sep 02,2012
Minithumbup
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Ben
By: 'James'
Sep 02,2012
4 people found
this helpful
Marsh & Parsons: London Real Estate Recommendation Having come into the real estate market firstly in mid 2011 and finally securing our first London property in September 2012 I can safely say that we would not have got to the outcome we wanted were it not for the ...
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By: Peter Rollings
Sep 03, 2012
View all comments (1)
Thank you so much for your kind comments. I’m delighted to hear you had a great experience of dealing with our Fulham office and appreciate you taking the time to share your feedback. Kind regards, Peter Rollings, Chief Executive ...

“Marsh and Parsons were outstanding in everyway I was kept ......”

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May 30,2012
Minithumbup
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Ben
By: 'Bennett'
May 30,2012
7 people found
this helpful
Marsh and Parsons were outstanding in everyway I was kept informed of every detail form start to finish The whole transaction was executed with care and efficiency, I cannot rate them more highly and I have dealt with many agents over the years. Due to ...
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“Nightmare from the get go. As soon as we had ......”

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Feb 15,2012
Minithumbdown
By: 'Unhappy'
Feb 15,2012
5 people found
this helpful
Nightmare from the get go. As soon as we had an offer accepted the corner cutting began. Clearly only concerned about the landlord relationship - not with the tenant. From the tenant side we kept up communication of faults to do with the property - ...
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What agent could do to change your mind?
Provided a refund of the administration charge - charged at the start of the tenancy.
Attached Filesnbsp;
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By: Sam
Nov 14, 2018
View all comments (1)
I am a landlord, and I disagree with your comments. Marsh & Parsons are horrendous for landlords too. Avoid them at all costs. ...

“Awful Company. It's a well known fact that Estate Agents ......”

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Apr 04,2011
Minithumbdown
By: 'Dublin'
Apr 04,2011
4 people found
this helpful
Awful Company. It's a well known fact that Estate Agents are scum of the earth, but this company is by far the worst that I have ever dealt with. Since the start of our tenancy we have been passed from pillar to post and have ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Marsh & Parsons, London SW6 2DA



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