50% lettings valuation accuracy
30% lettings fee satisfaction
Nov 02,2019
Nov 02,2019
4
people found
this helpful
this helpful
I have been a tenant of Countrywide Lettings for over 10 years.
Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and blocked, and as a result black putrid sewage water spews out into the garden. This must be both a public health risk and also an environmental issue. Despite constant complaints, nothing has been done to rectify the issue even though there is a nearby connection point to the main sewer.
But this is not my only complaint about Countrywide. They rarely provide a receipt for rent payments - which must be a legal requirement, and they also have filed to carryout other repairs to the roof and heating system, which I have since fixed myself. They then have refused to pay for the costs of replacement parts claiming that I should have got them to do the work.
They also keep sending me demands for rent payment when I have paid the rent and the cheques have cleared my bank weeks before.
In my view Countrywide have exhibited the worst possible conduct as a letting agent.
Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and blocked, and as a result black putrid sewage water spews out into the garden. This must be both a public health risk and also an environmental issue. Despite constant complaints, nothing has been done to rectify the issue even though there is a nearby connection point to the main sewer.
But this is not my only complaint about Countrywide. They rarely provide a receipt for rent payments - which must be a legal requirement, and they also have filed to carryout other repairs to the roof and heating system, which I have since fixed myself. They then have refused to pay for the costs of replacement parts claiming that I should have got them to do the work.
They also keep sending me demands for rent payment when I have paid the rent and the cheques have cleared my bank weeks before.
In my view Countrywide have exhibited the worst possible conduct as a letting agent.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th May 2024
reviewed by 'VSK'
15th Dec 2022
reviewed by 'Hayley'
29th Mar 2022
reviewed by 'Sam'
8th Oct 2021
reviewed by 'Mihai'
14th Jul 2021
reviewed by 'Nicola'
2nd Nov 2019
reviewed by 'John'
Opening Hours
Address
Countrywide Residential Lettings
65/66 Long Row
City Centre,Nottingham
Nottinghamshire
NG1 6JN
0115 950 1400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 30% | £450 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 0 | 13 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 15,2024
May 15,2024
0
people found
this helpful
this helpful
Worst letting agents I have ever experienced. They do not care about tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15,2022
Dec 15,2022
2
people found
this helpful
this helpful
Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm constantly going off, boiler leaking water, draft through flat, mould all around front door, upstairs shower leaking into my bedroom onto main electric box, electric ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2022
Mar 29,2022
1
people found
this helpful
this helpful
Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as it was disgusting. Was told by the agent at the property that we can pay for this ourselves or wait for the agents to organiose ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08,2021
Oct 08,2021
1
people found
this helpful
this helpful
What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2021
Jul 14,2021
1
people found
this helpful
this helpful
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever.
I am currently pursuing my 2...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2019
Nov 02,2019
4
people found
this helpful
this helpful
I have been a tenant of Countrywide Lettings for over 10 years.
Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2017
Sep 12,2017
2
people found
this helpful
this helpful
Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2016
Jan 26,2016
4
people found
this helpful
this helpful
Absolute joke of an agents, do not provide a service for the tenant at all. Inventory was that bad it listed the front door as white upvc door in good condition when it had a blue front door that was damaged, bowed and cracked and ...
read full review
read full review
What agent could do to change your mind?
Awful absolute joke, higher than any other agents and they do nothing for it.Attached Filesnbsp;
Comment on agent fees
Awful absolute joke, higher than any other agents and they do nothing for it.
Was this helpful?
Yes
Yes
Feb 09,2015
Feb 09,2015
1
people found
this helpful
this helpful
Letting through this Estate Agents (alongside Frank Innes) has been one of the most stressful times in my life. We had a renewal contract sent out at the beginning of December. We immediately phoned up to ask to pay monthly (we had previously paid 6 months ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17,2014
Sep 17,2014
1
people found
this helpful
this helpful
In Sept 2012, I signed a contract with JDWoods Ltd as my full management letting agent., and everything was fine until end Oct 2013.. Suddenly I started getting financial statements from Countrywide Residential lettings - no explanation was given for this change but many mistakes were made ...
...
read full review
read full review
What agent could do to change your mind?
They should have informed me of the change over and all its implications up frontAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 14,2014
Jul 14,2014
1
people found
this helpful
this helpful
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2014
Mar 18,2014
0
people found
this helpful
this helpful
I have had countless problems with Countrywide. I am at my last ounce of patience now because I paid my rent 6 weeks ago for nearly £2000 and the landlord hasn't received a penny yet because Countrywide are incapable of sending me a tenancy agreement to sign. ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18, 2014
View all comments
(1)
You can report them to the property ombudsman. ...
Oct 27,2013
Oct 27,2013
2
people found
this helpful
this helpful
Keep charging £125 per year to renew my tanancy contract AND putting rent up by £20 each year. Soon to be an ex tenant...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05,2013
Jul 05,2013
4
people found
this helpful
this helpful
I rented this property from Frank Innes, but it is Countrywide who I deal with when things go wrong, and who I pay my rent to. When moving into the flat it was filthy; that is the only way I can describe it. Not only ...
read full review
read full review
What agent could do to change your mind?
Dealing with the problems in a timely manner without excuses., and in the rare instance when dealing with the problems, get someone qualified to do the work.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 16,2013
Mar 16,2013
7
people found
this helpful
this helpful
Firstly I would like to say that the local agents were very good. In truth until we got our renewal reminder I did not realise I was dealing with this bunch of thieves. The standardised contract originally printed in 2004 had their name on it but ...
read full review
read full review
What agent could do to change your mind?
By not continuously adding more fees other than the rent that they are entitled to.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Sep 10, 2013
View all comments
(2)
I can second this review. I was charged an admin fee of almost £500 when I moved into my apartment six months ago and have just received a letter stating that if I wish to renew for another six months, this will cost me £125! I have rented a number of properties with different agents in the past and have never been charged to renew the contract.
I tried to negotiate with them and explain that as a single, unemployed parent it would be extremely difficult for me to find this extra money. Th ...
Jun 11,2012
Jun 11,2012
6
people found
this helpful
this helpful
hired Frank innes to mange the letting of our property and received the most awful service and had to inform them about the tenant's intention to move out, take a final inventry, give them the tenant's numbers and email id...in all most incompetent fleecers
¢â‚¬Â¢ ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2010
Dec 21,2010
3
people found
this helpful
this helpful
Used the small private firm of Andrew Butler for many years. They managed a number of residential properties for me. All very satisfactory until sold to Countrywide. Service deteriorated, attempted to increase fees. Very slow at paying over rents. I sacked them and moved to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09, 2011
View all comments
(1)
I can help you and others. Am in process of taking them to county court.
[email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
