100% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
82% lettings fee satisfaction
Nov 01,2019
Nov 01,2019
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The most horrible agent that I have ever worked with in general. If I would turn back time, I would rather pay a bit more for other agents, so that I do not have to deal with their horror. One's time is far too valuable for the people at Garton Jones.
Management of the property:
You have to chase and send numerous e-mails before they will get you any response (this is even if it is a simple factual question like whether they have done this and that). They often forget that they are acting for the landlords instead - basically, they only wanted the easy way out for them, so they decided to harass the landlord.
The service providers that they utilise are ones that nobody has heard of (nor would the providers have websites of their own). If I am to guess, I would suggest that they are getting some commissions out of the cheap prices.
They do not care about your property. For example, after a tenancy, some of the furnishing items went missing. Instead of recommending a decent replacement cost (taking into account wear and tear), they would push the price so low that it is impossible to replace the missing items in the market. To illustrate this, a duvet provided went missing (it was in the property for two years - including the immediate tenancy that the deposit was for), they recommended a £10 deduction. I would love to see them trying to buy a decent duvet for £10 in the market. Cannot even buy that in Primark - premium service? Methinks not - or they have a strange definition of premium that I do not understand.
Letting:
They often get the law wrong. It is horrifying that as one's agent, one has to actually check every step the agent takes.
Whilst it not expressly confirmed, it was quite clear that they lied about the status of the prospective tenants in order to get commissions / deal. Further to the legal point above, they would try to fudge it to cover their mistakes.
Management of the property:
You have to chase and send numerous e-mails before they will get you any response (this is even if it is a simple factual question like whether they have done this and that). They often forget that they are acting for the landlords instead - basically, they only wanted the easy way out for them, so they decided to harass the landlord.
The service providers that they utilise are ones that nobody has heard of (nor would the providers have websites of their own). If I am to guess, I would suggest that they are getting some commissions out of the cheap prices.
They do not care about your property. For example, after a tenancy, some of the furnishing items went missing. Instead of recommending a decent replacement cost (taking into account wear and tear), they would push the price so low that it is impossible to replace the missing items in the market. To illustrate this, a duvet provided went missing (it was in the property for two years - including the immediate tenancy that the deposit was for), they recommended a £10 deduction. I would love to see them trying to buy a decent duvet for £10 in the market. Cannot even buy that in Primark - premium service? Methinks not - or they have a strange definition of premium that I do not understand.
Letting:
They often get the law wrong. It is horrifying that as one's agent, one has to actually check every step the agent takes.
Whilst it not expressly confirmed, it was quite clear that they lied about the status of the prospective tenants in order to get commissions / deal. Further to the legal point above, they would try to fudge it to cover their mistakes.
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Feb 06, 2020
I'm not at all surprised. I have been receiving abusive emails from a "Senior" employee at Garton Jones from a company email address. She runs one of their London offices and her son is an MD. The people they employ clearly do not know the law. shambles of a company
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Latest Reviews
3rd Mar 2023
reviewed by 'Ferdinando'
13th Feb 2023
reviewed by 'B.'
29th Apr 2020
reviewed by 'Dr'
Opening Hours
Address
Garton Jones
49 Marsham Street
Westminster,London
Greater London
SW1P 3DP
0207 340 0480
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £480,000 | £990,000 |
| Lettings | 91% | 82% | £1,711 | £5,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 1 | 7 | 8 | 3 | 0 | 2 | 0 | 6 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 03,2023
Mar 03,2023
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Garton Jones is the best real state agency I really like the treatment, Kerry Durnell she looked after me property and helped me to find a good property....
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Feb 13,2023
Feb 13,2023
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Olivia was a great help for my search both for time availability and during offer process. Thanks a lot !...
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Jan 13,2021
Jan 13,2021
1
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1 star: Bad
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A loss of money and time: do not trust them.
Patrick ...
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Dec 07,2020
Dec 07,2020
1
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Keep away if you can
Everything is a problem, nothing can be solved. Garton Jones Westminster claims 'it aims to exceed our clients’ expectations using our experience, local knowledge and professionalism'. Sadly, my experience was very different and annoying. Rude and arrogant staff, incompetent behavior ...
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Jun 08,2020
Jun 08,2020
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The worst agent in London/Westminster. Rented The Courthouse on Horseferry Road for 6 months, couldn't wait to get out. At first they were okay, helped me find a suitable place and a nice apartment. From the day I moved in every went down hill. There ...
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Apr 29,2020
Apr 29,2020
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Garton Jones has really excelled as an estate agent for me. I am a Northern girl who has lived in London for a few years now and found the London housing market difficult to smoothly navigate. My first estate agent in London was a very ...
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Dec 24,2019
Dec 24,2019
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I have to buy the apartment remotely, being in a different country. The Garton Jones team helped me very professionally. They advised me of a law team and communicated all information almost instantly. It is my second attempt. The first time I tried with the ...
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Dec 19,2019
Dec 19,2019
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Garton Jones have completely changed my opinion of estate agents based on previous awful experiences. The service was friendly and professional throughout - from viewing throughout to check out of a property. Riaan showed us the property that we later went on to rent. It ...
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Nov 01,2019
Nov 01,2019
0
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The most horrible agent that I have ever worked with in general. If I would turn back time, I would rather pay a bit more for other agents, so that I do not have to deal with their horror. One's time is far too valuable ...
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Feb 06, 2020
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I'm not at all surprised. I have been receiving abusive emails from a "Senior" employee at Garton Jones from a company email address. She runs one of their London offices and her son is an MD. The people they employ clearly do not know the law. shambles of a company ...
Jan 18,2019
Jan 18,2019
0
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Truc has been fantastic, the property was for a high end client and we needed an agent to be on top of their game. When she said she would call at 12 she called at 12! lots of information given which made the offering process simple and ...
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Oct 25,2018
Oct 25,2018
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We found our new rental flat with Garton Jones and were very satisfied with the level of service received. Truc is very responsive and knowledgeable and we liked her straightforward approach, a rare quality in estate agents...
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Oct 19,2018
Oct 19,2018
2
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My wife and I received great service from Truc and Michaela of Garton Jones at Marsham Street, in the purchase of a flat (now our home) in Westminster.
Both took time to understand our needs. Truc was enthusiastic yet factual in how she presented the ...
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Sep 20,2018
Sep 20,2018
2
people found
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Very poor experience with the agency on property management. They take days to reply to every email and weeks to solve the simplest problems. We've lived without a fridge for 5 weeks, a washing machine for a month, really desperate for what's meant to be a ...
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Sep 07,2018
Sep 07,2018
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I really liked the high quality service provided by Garton Jones and Truc Trinh specifically. She is so friendly, welcoming and she is aware of the market and helped me find the property that I was looking for. Overall, I am really satisfied and would ...
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Comment on agent fees
Good
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Aug 30,2018
Aug 30,2018
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I worked with Garton Jones for the last few months, truc has being very organise and friendly . I would recommend her and the rest of the team at Garton Jones...
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Aug 28,2018
Aug 28,2018
0
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Garton Jones has always exceeded our expectations with special mention to Truc who has always been attentive and helpful. Would definitely recommend Truc and the rest of the Garton Jones teams for any property lettings or purchasing....
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Aug 07,2018
Aug 07,2018
0
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Michaela Garton has always been helpful and efficient in her dealings with me. She is always available to talk to and would recommend her services...
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Comment on agent fees
Good
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Yes
Aug 07,2018
Aug 07,2018
0
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I have worked with Garton Jones for the last 10 years. Michaela has always been very efficient and available whenever required. Would recommend this agency to anyone in London...
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Aug 02,2018
Aug 02,2018
0
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I have been using Garton Jones for several years. Truc has been most helpful both in finding new tenants and in subsequent management of the property.
She is very friendly and goes out of her way to help....
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Jul 30,2018
Jul 30,2018
0
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We have been using Garton Jones Agents especially Michaela for several years, and we are so much impressed for the amazing service we received, very loyal, committed and so amazing in solving difficult situations. Yes we highly recommend Michaela Garton Jobes ðð» ðð»ðð»ðð»ðð»ðð»ðð»ðð»ðð»ðð»ðð»Thank you for everything...
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Comment on agent fees
Michael Garton is an AMAZING AGENT the best you can find in London
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Jul 27,2018
Jul 27,2018
0
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Truc was very efficient and kept us informed at all times during the letting process. She answered our emails and questions quickly....
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Jul 03,2018
Jul 03,2018
0
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I have been dealing with Michaela Jones for the last 7 years and have had an excellent experience with Garton Jones. I have been highly impressed with the service and speed with which they move the process along. Michaela has been particulary helpful and has been ...
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Comment on agent fees
Good
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Jun 29,2018
Jun 29,2018
1
people found
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this helpful
Michaela is responsive, knowledgeable and commercial and we have always had good advice from her in renting our property in Westminster....
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Jun 26,2018
Jun 26,2018
0
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We have used Garton Jones to rent out multiple properties, and have never had an issue with the company. This year, in particular, GJ was able to help us solve a difficult situation with great commitment. Overall, would recommend....
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Comment on agent fees
Good
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Jun 25,2018
Jun 25,2018
0
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My first time experience in letting my properties in UK was easy and painless and thanks to Michaela Garton of the Garton Jones Letting Agency. she worked with us on our schedule and was always easy to get in contact with even though I lived ...
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Comment on agent fees
Reasonable
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Jun 25,2018
Jun 25,2018
1
people found
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I have used the services of Michaela and the team for about 10 years now. Michaela has always proven to be extremely knowledgable, professional, polite and an absolute joy to deal with....
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Jun 20,2018
Jun 20,2018
0
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I have used Garton Jones (and specifically Michaela, Riaan and their respective teams) for both sales and lettings over the past 6+ years. Without question, they know the local market extremely well. The team set aggressive yet realistic expectations with us and then simply get on ...
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Comment on agent fees
Very good value for money
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Jun 20,2018
Jun 20,2018
1
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I am an experienced overseas property investor and have worked with many good and bad estate agents. Michaela Garton and her team at Garton Jones in Westminster have helped me to purchase, sell and tenant many properties in SW1 over the past 10 years. She has ...
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Comment on agent fees
Reasonable and disclosed upfront - no surprises.
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Jun 19,2018
Jun 19,2018
0
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I know Michaela and Kieran for a few years now and I have to say that they're truly professional. I deal with many estate agencies in a daily basis and always recommend them as someone to trust....
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May 31,2018
May 31,2018
1
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I have used Michaela and her colleagues for both sales and rentals for over a decade and without hesitation I can say that I I have been given exemplary and highly professional service on every occasion. Michaela has always been available to discuss any questions ...
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Comment on agent fees
Highly competitive rental commissions
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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