Barlow White
Monton, Manchester, M30
3.1/5, 21 reviews
52% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“Absolutely the worst front end customer service I have ever ......”

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Nov 10,2012
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By: 'DC'
Nov 10,2012
14 people found
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Absolutely the worst front end customer service I have ever encountered. Rude and patronizing, this particular member of staff seemed to be going out of her way to deliver the lowest possible standard of customer service possible. Totally unwilling even to make a phone call to help speed along the process of resolving one particular problem, it appears customer satisfaction doesn't rate too highly on her list of priorities though being unpleasant and obnoxious certainly does. It often takes them an age to action any work you require done and in most cases they seem content to ignore these requests entirely. Where I work we go out of our way to keep our customers happy. Evidently the staff at Barlow White and the manager Jody (appalling attitude!) in particular have a different philosophy. Shocking.
What agent could do to change your mind?
Perhaps gone out of her way a little to deliver some customer satisfaction. For some reason she thought it was her place to chastise me on certain issues. It isn't. I expect polite, helpful and courteous service when I ring up the people whose wages my rent helps to pay. Unfortunately I don't believe this individual will ever posses those qualities.
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Latest Reviews

View all Reviews 21
13th Oct 2020
reviewed by 'Abbie'
“Despite COVID-19 currently ruling the country, Barlow White took every step and precaution to make this as smooth a journey ......”
4th Aug 2020
reviewed by 'Michelle'
“Great customer service when renting out my property. Rebecca from rentals dealt with most and was a pleasure to deal ......”
18th Mar 2020
reviewed by 'KBPR'
“Excellent & professional serviceVery accommodating and explained all pro's and consWe would recommend BW to all interested parties...”
2nd Mar 2020
reviewed by 'Mrs'
“Awful. The staff tell lies and the owner is a charlatan. Not surprised really because if the owner(CW) was ......”
9th Oct 2019
reviewed by 'Nick'
“Very professional - kept us fully informed of progress from start to completion and gave expert advice on the process...”
10th Jun 2019
reviewed by 'Mrs'
“My experience was that this company is the worst I have had to deal with.Rude & unprofessional staff.*...”
Opening Hours
  • Monday: 08:30 - 17:30
  • Tuesday: 08:30 - 17:30
  • Wednesday: 08:30 - 17:30
  • Thursday: 08:30 - 17:30
  • Friday: 08:30 - 17:30
  • Saturday: 09:00 - 01:00
  • Sunday: Closed
Address

Barlow White
27 Monton Green
Monton,Manchester
Greater Manchester
M30 9LL
0161 788 0303

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £280,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 2 7 6 0 1 0 0 2
Areas covered
  • M30
  • Monton
  • M28
  • Eccles
  • M6
  • Salford
  • M7
  • M5
  • M27
  • Worsley
  • Swinton
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great service!...”

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Oct 13,2020
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Kevin
By: 'Abbie'
Oct 13,2020
0 people found
this helpful
Despite COVID-19 currently ruling the country, Barlow White took every step and precaution to make this as smooth a journey as possible. I am very pleased with the service I have received from Barlow White, mainly Kevin who has made my journey with the company ...
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“Amazing customer service...”

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Aug 04,2020
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Rebecca
By: 'Michelle'
Aug 04,2020
2 people found
this helpful
Great customer service when renting out my property. Rebecca from rentals dealt with most and was a pleasure to deal with, always polite and professional and kept us in the loop from start to finish, willing to answer any questions we had. I 100% recommend as ...
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By: Kelly
Aug 05, 2020
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Thank you so much for taking the time to leave a review! It means a lot to the whole team! ...

“purchase / renting...”

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Mar 18,2020
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Kevin
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Paul
By: 'KBPR'
Mar 18,2020
1 people found
this helpful
Excellent & professional service Very accommodating and explained all pro's and cons We would recommend BW to all interested parties...
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Comment on agent fees
good
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“Awful. The staff tell lies and the owner is a......”

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Mar 02,2020
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Kevin
By: 'Mrs'
Mar 02,2020
2 people found
this helpful
Awful. The staff tell lies and the owner is a charlatan. Not surprised really because if the owner(CW) was made of chocolate he would eat himself . Let's hope they get investigated .......
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“Very professional - kept us fully informed o......”

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Oct 09,2019
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Paul
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Natalie
By: 'Nick'
Oct 09,2019
1 people found
this helpful
Very professional - kept us fully informed of progress from start to completion and gave expert advice on the process...
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“AVOID LIKE THE PLAGUE...”

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Jun 10,2019
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By: 'Mrs'
Jun 10,2019
4 people found
this helpful
My experience was that this company is the worst I have had to deal with. Rude & unprofessional staff. *...
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Comment on agent fees
Bad
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By: Dom Enose
Mar 03, 2020
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That’s because they have the weirdo maintenance guy called * who likes to do as he pleases. The law will catch up with them one day ...

“Excellent service...”

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Apr 06,2019
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Abby
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Natalie
By: 'COOPER/GORTON'
Apr 06,2019
0 people found
this helpful
Abby and Natalie have guided us through with help and advice at each step of selling my parents house . Always returned calls if not available and kept us updated with our sale process . Thank you ....
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Comment on agent fees
Had 2 options and could change to either depending on buyer .
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“top class....”

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Apr 05,2019
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Paul
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Abby
By: 'Michael'
Apr 05,2019
0 people found
this helpful
My sister and I have used this branch of Barlow White on two occasions, both times we have had the best possible service. All the staff are helpful, friendly and best of all, they are, super efficient. They really get the job done!...
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Comment on agent fees
The fees are fair.
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By: paul brettell
Apr 08, 2019
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Thank you for the positive feedback, I look forward to working with you again on your next project. ...

“Great service!...”

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Apr 04,2019
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Abby
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Natalie
By: 'Monton'
Apr 04,2019
0 people found
this helpful
Very professional service, from start to finish. I felt confident that Paul and Abby would invest the time and energy needed to gain interest in the property and sell it enthusiastically. And that's what happened, with a full asking-price sale agreed within a couple of ...
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Comment on agent fees
Competitive fees.
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“Great service!...”

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Apr 04,2019
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Abby
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Natalie
By: 'Monton'
Apr 04,2019
0 people found
this helpful
Very professional service, from start to finish. I felt confident that Paul and Abby would invest the time and energy needed to gain interest in the property and sell it enthusiastically. And that's what happened, with a full asking-price sale agreed within a couple of ...
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Comment on agent fees
Competitive fees.
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“Great Service...”

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Apr 04,2019
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Abby
By: 'Brian'
Apr 04,2019
0 people found
this helpful
Great service from Barlow White - in a sellers market their no vendor fee deal is very appealing. My dad has moved into an assisted living apartment and we were selling the family home. Barlow White gave us a hassle free and very professional service ...
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Comment on agent fees
Great deal in a sellers market
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“Miss Efficient!...”

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Mar 30,2019
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Abby
By: 'JBM'
Mar 30,2019
0 people found
this helpful
I have been dealing with Abby for the last few months on a property search. She is the most pleasant, patient, professional and efficient person I have had the pleasure of meeting in a long time......if I was looking to recruit people at the ...
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By: Christopher George White
Apr 02, 2019
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Many thanks for taking the time to review and your kind comments. ...

“NEVER AGAIN...”

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Sep 20,2018
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By: 'AAAAAAA'
Sep 20,2018
2 people found
this helpful
horrible, please no one rent or buy from them you'll never see your deposit ever again. they never help you with anything, and god for bid you need help...
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By: Kelly
Sep 20, 2018
View all comments (1)
We are very sorry to hear that you feel this way! Without your details or knowing any information it's difficult for us to rectify what you feel we have done wrong. Should you wish to speak to the proprietor directly to discuss this issue, you can reach him via email: [email protected] ...

“Dealing with this lady is nothing short of a nightmare.......”

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Jul 10,2017
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By: 'Mrs'
Jul 10,2017
11 people found
this helpful
Dealing with this lady is nothing short of a nightmare. Very rude and apart from telling lies she will be verbally abusive should you dare to criticize her. Having dealt with estate agents for the best part of 30 years I can honestly say this company ...
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Comment on agent fees
Bad
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“My son paid a deposit on a flat 2 weeks before ......”

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Nov 06,2015
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Kevin
By: 'Dissatisfied'
Nov 06,2015
5 people found
this helpful
My son paid a deposit on a flat 2 weeks before moving in. He was told two days before that the flat had been let to someone else. The "senior@ sales advisor stated in an email that he had been off a few days and had ...
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What agent could do to change your mind?
Employ people with a customer friendly attitude. Improve on integrity (have some).
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“Absolutely great customer service and positive approach, always on time ......”

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Oct 22,2015
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Kevin
By: 'DS'
Oct 22,2015
1 people found
this helpful
Absolutely great customer service and positive approach, always on time and with a smile.I had my viewing with Kevin and I can truly say he is a great and professional agent. I couldn't be any happier about the apartment! Whole process went very smooth ...
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Comment on agent fees
No hidden fees, great value!
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“I contacted Barlow White as they are the 'management' company ......”

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Nov 11,2014
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By: 'Disgruntled'
Nov 11,2014
1 people found
this helpful
I contacted Barlow White as they are the 'management' company for the apartment block in which I reside. The member of staff I spoke with was incredibly unhelpful and had a terrible customer service attitude. The staff were really not interested in the issues I ...
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What agent could do to change your mind?
The agent could of adopted a more friendly and approachable customer service attitude towards me. They could of also endeavoured to rectify the issues I brought to them, rather than just ignoring them for as long as possible.
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“People skill so bad they border on parody? Check!Outright ......”

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Jul 30,2013
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By: 'GM'
Jul 30,2013
11 people found
this helpful
People skill so bad they border on parody? Check! Outright insulting and condescending attitude? Check! A liability for your company that will, with her repellant personality, cause you to hemorrhage tenants? Check! Has no problem telling outright lies along with rest of the bile? Check? ...
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What agent could do to change your mind?
She could have been helpful, polite, accommodating, pleasant. Unfortunately she was none of those things, quite the opposite as it goes.
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“Absolutely the worst front end customer service I have ever ......”

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Nov 10,2012
Minithumbdown
By: 'DC'
Nov 10,2012
14 people found
this helpful
Absolutely the worst front end customer service I have ever encountered. Rude and patronizing, this particular member of staff seemed to be going out of her way to deliver the lowest possible standard of customer service possible. Totally unwilling even to make a phone call ...
read full review
What agent could do to change your mind?
Perhaps gone out of her way a little to deliver some customer satisfaction. For some reason she thought it was her place to chastise me on certain issues. It isn't. I expect polite, helpful and courteous service when I ring up the people whose wages my rent helps to pay. Unfortunately I don't believe this individual will ever posses those qualities.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“Awful landlords. We were left without heating and hot water ......”

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Jul 12,2012
Minithumbdown
By: 'K'
Jul 12,2012
14 people found
this helpful
Awful landlords. We were left without heating and hot water over Christmas for four weeks as they coulnt contact our landlord and wouldnt act without his authority only thought to offer us electric heaters the day before they eventually sent someone to fix it. Although ...
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What agent could do to change your mind?
The agent could and should invest in some customer service training for their manager. They should also thoroughly research their position by law before giving out incorrect information. Give tennants back the money they are owned. Have some manners.
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“Never sort out problems, found me an absoulute nightmare tennant, ......”

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Jun 09,2012
Minithumbdown
By: 'Miss'
Jun 09,2012
16 people found
this helpful
Never sort out problems, found me an absoulute nightmare tennant, major problems not dealt with, over charging for services, contractors sent out and quoted for repairs that were none existant. Terrible customer service. Ongoing problems after tennant has left not sorted out....
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No image available Abby
No image available Kevin
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No image available Natalie
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No image available Paul
No image available Jody
(1)
No image available Carolyn
No image available Tracy
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints should be in written form to the managers or proprietor. [email protected] / [email protected] / [email protected]
Last updated at 9:08 AM 07/09/2018 by kelly

Awards won by Barlow White, Manchester M30 9LL



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